Gorgeous resort!

What we love most about the hotel is the accomodation. We were a bit upset when we got there because we ended not getting double occupancy room as we reserve and end up getting one king bed. But the place itself was beutiful. Washrooms are up to date. Cleaning staff come everyday and change our towels and linens. Foods are amazing and unlimited so as the drinks and bars are all over the resorts.

Barcelo Maya Colonial

Everything was to a high expectation. The food was excellent. The complex very clean. and people was friendly an polite. Pool and Beach was kept clean at all times. Definite will go back again. I Had the best time of my life.

Beautiful well maintained resort

This resort is part of a complex of 5 resorts owned by Barceló. If you want a resort that has everything then this is a great place - this place has it's own shopping mall, club, bowling alley and lots of a la carte restaurants to choose from. Our only complaint is that it was a little bit too big and full of people for us (having only previously travelled during low season to smaller resorts), but we also traveled during peak time where the resort was 95% full (so maybe not so much a complaint [... read more] as it is an observation!). All around really good experience, good price for an all inclusive with lots of amenities.

Great Resort for Families

I really liked the variety. There was something for everyone. The sea turtles located right at the beach was a bonus. The resort was prompt at addressing any of our needs or concerns. Overall a great vacation. I feel relaxed.

All round good resort!

Pulling up to this hotel I was in awe. It was so big, the scenery as well as the hotel grounds were kept tidy, there looked like there was so much to do, and the hotel staff were very pleasant and eager to assist you. The pool was fairly large and always clean. A major downside was that throughout the first few days there was no music being played and had to be asked many times by many different people. The night shows were very well organized and a ball to watch. The food was very good. Traveli [... read more]ng with an allergy you must be very cautious and I had no problems. The staff was very careful and helpful when guiding me through menus or the buffets. As stated before the resort was large. Lots of walking but so much to do!

Veruy good resort

Staff is very friendly, food is good, pool amasing, beach a bit rocky.... The room service could be better but it was ok anyway... Close to Playa del Carmen. We went between adluts only but is great for kids. The gym room is simply amasing !....

PERFECT Resort

Everyting was so nince. Hotel, food, pool, beach,. The people in charge of the hotel, the waiters, everyone was so cool. We enjoy the hamak A LOT at the pool and so nice to have internet everywhere. For shure i'm gone come back

Amazing Resort

Wonderful resort, amazing and accommodating staff. Pool and Beach was great with lots of seating. Food was absolutely amazing. Staff work really hard and are friendly and personable. Can't wait to go back!

The resort was amazing

Everything was excellent, especially the food and the pools. The pools had fantastic slides for the kids and the beach was readily accessible. We also liked the hospitality of the hotel staff, the entertainment, the shopping and free WiFi in the MAYA MALL.

Favorite Resort

Top notch service, very clean, very satisfied. First trip here in 2012 and never stopped thinking about this resort. We traveled to other resorts in area but found this our favorite. Since they renovated there are more pools and never looking for an open chair as you will have many options. Best beach, food and accommodations. We recommend Jolly Roger Pirate Ship dinner cruise for an excursion and the Ruins that were discovered in 1995 (Ek Balam) Can't wait to return in another year. We plan on  [... read more]bringing a total of at least 50 folks for a grand family celebration.

Great Stay!

Had a nice time at the resort. Overall it was very clean and quite beautiful. We stayed at the Maya Colonial which we found out once we got there was the last resort to be renovated (there are 4 sister resorts). Once we walked around the grounds and saw the other resorts we realized that we could've stayed at a much nicer resort. The Maya Colonial is one of the more expensive places to stay but paled in comparison to the other beautiful, newly updated resorts next door. Wish we would have known  [... read more]that. The rooms on the ground floor flooded. Thankfully we were on the second floor but kept hearing stories from other guests we travelled with of flooded rooms. A La Carte restaurants were nice. I would definitely go back, just wouldn't stay at the Colonial.

Paradise

It was our fourth time at the Barceló. We love the beach (the seaweed is unfortunate, but the staff works very hard to keep it pristine). The pools are large and have been designed so well with beautiful plants surrounding them. The grounds are clean and the food is lovely. One drawback is that the entertainment, while very good, is extremely loud.

Great Trip

No major complaints at all for this resort! Plenty to do and see. Rooms were very clean and comfortable. Pools great our kids had a great time going between them and the kids water park. Kids Club also fantastic for them. Definitely a family resort. Would definitely go back!

Amazing 1st Resort Experience!

Amazing hotel grounds, great food variety, nice beach that went on for a long time, great service from the hotel staff and clean room. We also really enjoyed playing paddel ball and the on-site mall and shops. Would definitely return!

No bologna at the buffet . . . . :o)

Three of us stayed at the Barceló Maya Colonial in early April 2015. My husband and I had been twice before (one at the Palace and once the Colonial), and it was my father’s first time. We asked for, and received rooms close together on the third floor in a quiet building (quiet at night, i.e. away from the theatre). We were in the Jalisco building, at the end closest to the pool and beach. It was just what we asked for – clean, well kept, and quiet. We had a problem the first day with our [... read more] air conditioning, but within 20 minutes someone arrived – right on schedule – and fixed it. TIP - ask for a bed-topper - the mattresses are pretty hard without them. The food was great – same as our previous visits. My father was really pleased with the quality of food – much better than he had expected - bologna at the buffet perhaps. ‘Oh, there isn’t any bologna, I guess I’ll have the smoked salmon instead then . . . !’ We went to the seafood, steakhouse, Japanese and Italian restaurants. All of them were excellent – except for the Japanese – what a disappointment. We had been there on our last trip, and really enjoyed the food and the show that the chef put on. Unfortunately the ‘show’ has taken over and become the main focus, and the food has suffered – it wasn’t anywhere as good. Two of us had what was supposed to be duck . . . . no idea what it really was, but it definitely was not duck! Bars were great as usual – helpful staff and fast service, even though the resort was busy. Except in the lobby bar, which seemed to work on extra slow time, even when we were the only ones in there! The beach, as always, is what makes Barceló stand out. Yes, there was quite a lot of seaweed, but it’s only on the edge of the beach, and they clear it up diligently. I didn’t have a problem once in the water – there was a bit around, but not enough to bother me. I went down to the Palace end most mornings to visit the turtles, off the pier with the fish, and right out front of the Colonial to play in the surf – always had a great time. We did two trips – one to Coba (a visit to the pyramid, zip line and cenote visit). A great trip for us, well worth it. But as they say – it’s all good fun until someone gets hurt – and hopefully the gent who dislocated his shoulder jumping into the cenote is okay – fortunately we know first aid, and our guides were excellent – rearranging people in various buses so they could take him to hospital. Our other trip was to Akumal (we took a taxi as we’ve been there before, so knew where to go). Lovely place for snorkeling – but if you go, try and be there for 8:00am to miss the tour groups. We toured the village, and stopped for lunch at Lucy’s café – great food and friendly staff. Would we go back . . . . yes - we’re already planning the next trip.

Wonderful choice!

The hotel was clean, staff happy to accommodate, great food and lots to do. We had two energetic tween boys with us and incredibly they never got bored. During our stay there was a large group of spring break seniors, families with small children, and plenty of retirees enjoying their peace and quiet. Amazingly the resort is large enough to give each age group the space to fully enjoy the reason they came. No regrets choosing this resort.

Great Experience

The Staff were all very helpful and friendly. I highly recommend the water park next door, the Pirate ship with the wake/surf boarding, the private instruction was a great experience, and our instructor was excellent. Accommodations were decent with the exception of very hard pillows. Necessities such as Sunscreen and Neosporin in the gift shop were a rip off. i.e.: $47 US for a tube of sunscreen. The only other issue we had was that they didn't make it clear in the Japanese restaurant before th [... read more]ey poured it that they were charging us extra for the drink they offered us with our dinner, which ended up being almost $100 US (which we shared with another couple, who were probably charged the same as we were)

Amazing Resort

This resort was all I expected for cleanliness lovely grounds great pools and the food was great staff was very friendly and eager to help with any needs .It had a great childrens area if you have kids which we didn't so we stayed around the adult areas. There was a new mall with Strikers bowling ,Snooker Video golf and outside wake boarding and minuture golf. ALL IN ALL Great resort. However its an hour or so from Cancun Airport and the Bus that transfers you is( very very) cramped I believe it [... read more] was designed for children and other resorts we have been to Transfer you in Full size Greyhound type Buses. To bad such a nice resort p.s. Beach was great also with good snorkling

A wonderful resort

The hotel is well maintained, as are the grounds. There is a bowling alley in the mall and a water park for learning to surf (fee). The pools are large and the kids pool is amazing. The food was great.

Awesome place

I cannot say enough good things about the Barcelo Maya colonial in Mayan Riviera. What a great place for everyone to enjoy. Lots to do for all different age groups. Traveling with friends, family or as a couple. this would be a great recommendation for anyone.