Beautiful Resort

Rooms were lovely, spacious and very clean and well maintained, Buffet meals were delicious plentiful, and there was a wide variety of food. The grounds were well maintained and very clean. The staff were all very friendly and accommodating, Pools were very clean Beach was nice only complaint was that you couldn't swim because of the rocks

Blue Bay not so blue

Swimming at the beach is a priority to me but at this hotel was a HUGE disappointment. The beach water was brown and full of seaweed. The bottom was sandless rocky and muddy. I would have appreciated knowing this before booking this vacation. Other than the water this is a great place with plenty of swimming pool swimming.

Quite good if don't like swimming in the ocean, otherwise poor.

Almost everything about this resort was quite good except for the following: 1. I like to swim in the clear pristine ocean waters. The water was absolutely awful, no swimming, at most wading. Black murky water only about waste deep at the buoys. Couldn't see your feet. Broken coral/rocks strewn around, and a mud type bottom, not sand as you'd expect. The sand beach area was fine however. 2. Exchange rate in lobby was horrible/pirates. In Canada I could buy 14 pesos for $1 Cdn. Lobby was 10 pes [... read more]os for $1 Cdn. In Canada 20 pesos for $1 USA. Lobby was 15 pesos for $1 Cdn. Lobby taxis and resort stores also gave this horrible conversion. I wish I had known these 2 things before going. Beach/pools question: Very poor because of ocean water/swimming. Pools separately were good, and sand beach was good. Location: would have been good except location for swimming/ocean water is very poor.

Amazing Resort!

Service and Food exceptional! Grounds amazing ! Beach beautiful but not great for swimming shallow and dirty. Rooms a little dated Beds are comfy!! No bugs anywhere!!! Bonus! Had a great time would recommend! Suggestion would be to put more chairs around outside the Black and White Bar . And other areas so people could sit outside at night and enjoy the night breeze. Area for non smokers would be nice as well.

Not bad

This resort had great food. The room was nice but a few things where broken ( bathroom sink didn't drain, balcony door handle fell off, lights in the hallway broken). The staff where impeccable and pleasant. The resort was very clean and the pools where wonderful. Remember to get all your shots, and bring Imodium and pepto- you probably won't get sick at the resort but if you do tours you may be exposed to contaminated food or water- including water you swim in.

Great resort

Pros: we had a room in a building close to buffet, beach and pool. Pool was clean and drinks were great. Lots of activities for teens. Staff around pool, buffet and entertainment were super nice and friendly. Buffet food was excellent Cons: air conditioning did not work in room, a la cartes were ok but not accommodating for large groups. Check in process was slow, unorganized and staff were rude

Great resort

Had a wonderful time, friendly staff, resort was clean, spa was amazing, I would return! Beach was great, lots of chairs to lay by pool- in or out of water. Activities all day long to keep you entertained. If you wanted quiet time you could go to quiet pool

Nice resort - beautiful grounds...poor quality beach

There was a lot of variety for dining... always something to find to eat. Although some will review the a la carte's as great I would say don't expect French or Italian in mexico...then your good! Seafood and steakhouse was great! The grounds were breath taking - beautifully kept. The beach was sadly awful. A beach vacation is not what your going to get here. The smell was terrible, we had red flags the entire week but it was the seaweed and the dirty upturning water that was most disturbing. Th [... read more]e condition of the rooms was ok - could use better maintenance for sure! The beverages were sub-par...they couldn't mix a mojito or margarita properly...the mixed drinks were ok...but light on the booze and often with poor quality alcohol unless you had a great bartender that would ask you what you wanted. The pools were ok - i am not a huge fan of pools but there was a lot of mold which means for me they are not maintained as well as they should be for a 4.5* resort. Weather is not something you can control - so the parts that you can should be managed properly. Great that a bottle of tequila was provided in your room but would have preferred better maintenance over that.Overall I found it lacking - I won't be going back and I won't be recommending it any time soon. Shame - first kid free vacation in a while and in the end it was sorely lacking!

Blue Bay Grand Esmeralda

We were at this resort early March 2017. We traveled with another couple. My husband has mobility issues and must use a walker/wheelchair for travelling and to get around at the resort. The safety deposit boxes in the rooms are free and so is the WiFi at the resort. The food at the buffet was excellent with a lot of variety. We did go to the Seafood and Steak house al a carts, but did not think they were as good as the buffet. There were 2 buffets to use during the day and one of them be [... read more]comes al a cart in the evening. The service at the bars was sufficient and the people very pleasant. We were in building 5 on the 2nd floor which is no problem because there are elevators in all the buildings. We were close to the beach and the pool area. The rooms were nice and roomy and everything worked. The bathrooms were nice and roomy with large walk in showers, but no safety bars. The bed seemed very hard especially for my husband who is full of arthritis. Also I do have to mention that our pillows stunk, literally they smelled dirty; this was also noticed by the couple we were travelling with. This is a very large resort to get around with a wheelchair/walker. There are shuttles that run daily, but the normal shuttle would not take us to our building, so we would have to walk quite a distance to get to our building. For myself this is not an issue but for my husband it was too far, I could push him in his chair, but that still didn't make it easy. So you could call for a person trolley to take you wherever. The Festival Buffet is closer to the lobby and quite far from our room. That was no problem, but to get back from that Buffet you had to go to the lobby to get a personal trolley to take you back to your room, the lobby is up a huge hill from the buffet. It did not make sense to me to have to push a wheelchair up this very steep hill to get a ride. There should have been a phone at the bus stop area to call for a personal ride; remember the regular shuttle will not take you to building 5. The person with mobility issues has to go further than anyone else to get a ride. We tried telling the driver of the shuttle to phone for us, which he did, but they did not show up. I guess what I am saying is that if you have mobility issues this might be too big for you. All in all the resort is very nice, just too big for us.

BLUE BAY GRAND ESMERALDA

We just love this resort. Thais is our second time there and it did not disapoint. The grounds were well kept ,the pool area clean ,the ocean front had some sea weed on the shore,a little more than it did the year before,but no biggy. Now the food ; what can I say but Yum. Variety shows,entertainment galore. The room I wish would have been on the back side of my part and not the front where the sidewalk is because is was a lot noisier than the the other side of the hallway. All and all we  [... read more]enjoyed ourselves and would return in a heartbeat. Thanking you in advance for putting our name into the draw to win a trip to another beautiful location. Linda Vaillancourt.

Thumbs up !!!!

Our stay at the resort was amazing other than the elevator breaking on our first day we arrived ( taking the stairs everyday 4 flights really kept us in shape ) The rooms were very clean - I would have liked to have a tub for a nice soak after a long day in the sun but the walk in shower was a nice touch. The balcony had a wonderful view allowing us to take in the beauty of Mexico and the wildlife. The pool areas were very nice and the food was spectacular- lots of shops to fulfill any desire [... read more] to bring something home. The beach had soft sand and getting past the small rocks when entering the water was a small price to pay for an excellent dip in the ocean. The resorts grounds were taken care of very well and the staff were very friendly.

Beautiful

We had an amazing time at Blue Bay the staff was fantastic, very helpful, friendly could answer any questions. It was clean. the grounds were beautiful. Very accessible, to all the restaurant's and shops. The entertainment was excellent a lot to do and see. I would recommend the resort to any of my family or friend's. I would also return to Blue Bay and the Rivera Maya.

Great Resort

The resort is a little dated but very clean. The staff are wonderful wherever you go and always have a smile. The food was good but the buffet was very repetitive. In our opinion, the French a-la-carte was by far the best followed by the Italian. We stayed in building 4 and we were very close to the pool and beach which was a plus. Our room was kept very clean daily and we always had fresh towels and a lot of water on hand. Overall, it was a great trip.

It is a great resort

I really love the resort as it's not far to go to the beach. The pools are great, the food is great, the people are friendly too. The rooms are tidy. The shows could be a bit better as I have seen other shows at other resorts and they are way better. It's three times I go to Riviera Maya and every time I went you always have these people trying to lure you into these 90 minute meetings talking about timeshare. If you are not interested then why don't they just accept the answer NO. When you  [... read more]say no they keep trying to get you to change your mind and I really did not like that. Other than that I enjoyed everything about the resort and the weather was great.

Not so amazing resort - like we were told!

The room was fine and clean. The grounds were very well kept. Staff was great. The downside; the beach was very disappointing. The sand was never cleaned up or raked. The beach was full of Algae ..... so much that we were not comfortable going in the ocean. There is little entertainment at this resort. Nightly shows are not worth watching. There is a lack of music variety (in general) by the pool, by the VIP lounge or at the Black and White lounge. I came to Mexico to listen to Latin mu [... read more]sic and it was like pulling teeth to get anyone to play our requests. The food at the two buffets was not the greatest. However the a la carte restaurants were great. Selling Timeshare was obviously objective. They use different tactics to get you to buy.

Blue bay

Hotel was great , food very good choices and friendly people all around. What I didn't like is when you start to get bothered and stresses out from the sales people who tris to sell the timeshares packages ? we're there to enjoy a vacation not to get bothered and stressed out? Another thing to I think they should improve the auditorium part where they have the shows every night , the show they had for "Grease" was so terrible its looked like a bunch of people on stage going crazy and didn't even [... read more] know what they were doing? Some parts of it was so innapropriate for the young children who was watching.

Good Resort

The staff were very friendly. The resort was clean. Some of the services were a little slow in responding to the needs of the elderly members who traveled with our group. The resort is very large and spread out and a lot of walking to different venues

Blue Bay Did Not Disappoint!

My family and I traveled from Halifax to Blue Bay February 15th and stayed for a fantastic 7 day visit. We met up with some family who flew in to join us. This is a wonderful resort and we certainly would return. The food and the people were fantastic. Beach walks and pool time ... what's not to love. The only tip/recommendation I have is that you stay on a middle floor. Not the top and not the bottom. I find this with many resorts and a simple move to the middle floor solves the musty sm [... read more]ell issues. Have fun & enjoy!

Fantastic Resort

This was the first time my husband and I went to Mexico, and it was amazing. Blue Bay was a beautiful resort and the staff was so friendly and happy all the time. The management staff in the restaurants were always making sure everything was fine for the people and you could see the great repore they had with their staff. The staff was always around making sure the people had everything they needed, but they never made you feel overwhelmed they were great. I am so greatful to have experience [... read more]d Mexico for the first time at Blue Bay. Thank you, Marilia Frampton

Fantastic Vacation

This is a top-notch resort! Antonio Cholion and Juan Ronolo Hernandez Altunar really pampered us when we had breakfast. Also they both helped us with our Spanish which made our vacation extra special. The staff at the Blue Bay Grand Esmeralda went our of their way to take care of us. Everyone has a smile.... no matter what you ask of them, their response is "its a pleasure". Food is excellent, pool is beautiful, beach is exquisite. We have been there twice and have not been disappointed!