Riu Emerald Bay: Great place!!!

We just returned from 10 day stay at the Riu Emerald Bay. This was our second time staying at the Riu, and we were not disappointed.. The front desk was very helpful, they went out of their way to make our stay comfortable.. Thank you to previous post regarding the mattress topper! 2 nd day we were there we asked for it and what a difference it made.. The waiters were all fantastic !! Martin.never said no to my requests !!! Even if it was impossible to find a bottle of champagne ! He always came [... read more] through ! JR - what a doll !! Truly no complaints.. And for those of you that comment on the elevators being slow... Get over it!! They weren't that bad! Your on vacation ... What's your rush! check out Surfs Up cafe on Saturdays...1-4 live band and tapas .. Off the beaten path on Emerald Bay - cdn owned and operated .. Fun times

Pueblo Bonito Emerald Bay: Comfortable and Relaxing Resort

Stayed at Pueblo Bonito Emerald Bay in Mazatlan. In summary: * clean and spacious room (junior oceanview) * good selection and quality food * nice and spacious pools * friendly staff * quiet and safe resort * good shuttle system to "sister" facility: Pueblo Bonita Mazatlan * aging facility starting to show its age * NO coffee or beverages in room / refrigerator * windy beach not recommended for swimming due to undertow and jellyfish

El Cid Resort Castilla: Fun holiday.

We've been at the El Cid Resort before and so no great surprises. The overall of this resort is good. Had a few problems--- asked to have joining rooms or at least close to my daughters room. Yes they were in the same building but on two different levels. They weren't extremely far apart but the reason for asking to be near was that the grandchildren could go back and forth easily and we could see them without having to accompany them. So I was not impressed with the effort they gave us. The hot [... read more]el was quite full but on the day we booked in ther were rooms that others got after us on the same level. A few doors apart would have been fine. One other thing was how people went out in the middle of the night and put towels on the chairs to reserve them and then didnt show up until noon to use them. The policy supposedly is half hour limit ............ but no enforcement whatsoever. They should mark the chairs and give them and hour then give them tickets or warnings like the two hour limits to free parking.!! Not sure I would go back to this hotel... The food , rooms and pool were good but....

Playa Mazatlan: Location, Location, Location!

Playa Mazatlan is well kept and very clean. The location is perfect for people who like to walk a beach but also experience the culture. The Golden Zone of Mazatlan is just outside the gate to the resort. It is very safe to explore the area. We were comfortable catching pulmonias (open cabs) and the city bus. The staff at the resort and in the businesses around the resort are very polite and thankful for your business. Pricing of food, drinks, and other merchandise was economical. We were on an [... read more] "all inclusive " plan that included 2 specialty restaurants with no limits on reservations. Each time we returned to the buffet or a restaurant we were warmly greeted and sent off with "see you tomorrow." The restaurant food was equal to a 4 star restaurant. Food handling at the buffet was careful in regards to hygiene and temperature control. We were not aware of any illness due to issues with the food. My husband has a food allergy and they were always careful to keep him safe. The rooms are simple but spacious and clean. The view of the beach from our balcony was breathtaking! We were in 2 different rooms because our first "beach front room was too close to Joe's Oyster Bar which we found very noisy. When we spoke to the front desk they moved us the next day to a room with an even better view and the only noise we heard was the crashing of the waves.

El Cid Resort Castilla: good resort

Resort was very clean. Pools were great. Great beaches but a bit crowded for me. Very easy and economical for money exchange both pesos and US funds.Food was fresh but boring. ( I cooked for a living so tend to be picky, yet I ate all that was offered). Entertainment was good. My only true complaint was the location. I prefer a more secluded vacation, however, saying that, if you don't mind the city atmosphere then this location is fine. That was just personal taste.

Playa Mazatlan: Not good for all inclusive holiday

Price for all inclusive vacation is too high for what this hotel offers. They may rely on locat business for their income. Rooms are old, no fridge, no safe, no drinks that should be included in the package. There is no good information for all inclusive vacation people.........and food is not healthy at all.

Playa Mazatlan: Never Again!!

bad food, no air conditioning, no refrigerator, useless desk staff, I could go on and on but..... why bother. No map of the place to find things. In room information non existent. disco right under my beach front room.

Oceano Palace: Nice Resort

The hotel is clean, the staffs are friendly but the food is really not good. We were very disappointed about it and we end up eating out. and the bar in the hotel close early at 10pm and they don't even have a nightly shows. Our hotel room doesn't even have a hair dryer and a fridge :( and they don't room service

El Cid Hotel Marina Beach: Fabulous resort !!

The grounds were impeccable the room suites large comfortable beds and very clean. Staff were friendly and helpful. The Marina was super clean and the fishing awesome!! Would recommend the Aries Fleet for a charter and Ramone and Pouillo for Captain and guide for Panga fishing they were very good.

Riu Emerald Bay: Nice Place

Riu Emerald in Mazatland was a great resort lot of guest but they were able to provide lots of pool chairs towels good food and drinks The beach was very nice the swimming in the ocean was a little rough but the unheated pool was refreshing I would go back again

Riu Emerald Bay: Clean Resort, Good Location

The rooms and grounds were nice and clean! Beautiful hotel. The entertainment wasn't as good as we'd hoped and the grounds weren't very lush, but it's because it seems they've put their money into the food and staff. It was mostly Mexican's vacationing there, so lots of families running around, but still some nice adults areas and a great swim up bar. It's not really a party resort, although there is a disco which we danced at a couple nights. We really relaxed more than anything on the beach du [... read more]ring the day. The beach was beautiful and huge, but the ocean isn't really swimmable because of the waves; if you like surfing though, there was lots of that going on. The Golden Sun district closer to town has more swimmable ocean. The Mexican restaurant in the hotel (Tabasco) we went to one night was a disappointment. Unfortunately the staff were cranky and my husband got food poisoning. The meal itself wasn't great either - the Mexican food in the buffet was much better. The nice thing about Mazatlan is while you can barter, you aren't being super harassed by the vendors. It's a very safe feeling town with lots of cool restaurants and a wicked night life. As far as Mexico goes we'll be back! I think next time we may stay in a condo though closer to the Golden Sun District. We went there a couple nights and found amazing food and cheap booze. 120 pesos for 6 beer at Lucky B's! I recommend Mazatlan wholeheartedly! If you are looking to do an all inclusive, I would recommend the Riu. I would recommend against anything to do with Sun Wing though. The planes are so cramped and dirty. The tours we did through them at the resort were pretty good though. The Old Town Night Out tour is a must. The Catamaran Sunset Cruise was a waste of money. While it was nice to be on the ocean, it's not what you think it would be. You're better off to go fishing or head to the marina and find something else.

Riu Emerald Bay: RIU EMERALD BAY

We stayed at the hotel January 6-January 13, 2015. The weather was perfect and the beach was very nice. The hotel staff were very hardworking, always mopping, picking up and cleaning the resort. All the rooms have a great ocean view. There was ample food choices for all guests. The only negative comments we have is the Internet service is incredibly inconsistent and painfully slow. This was a great value for a vacation

Pueblo Bonito Emerald Bay: Amazing resort

The hotel was nice and clean, everything was perfect, food was to delicious , staff were very nice and friendly, beach wasn't good! It was very rocky but resort's amazing pools made up for it , Bistro restaurant had a great menu, head chef was great in making new things if requested, overall my experience was great

Riu Emerald Bay: Very nice

Very nice but beach too rough and should have coffee pot in room although the food was excellent and lots to choose from been there before and also good resort for childred took my grandson and he had a blast

Riu Emerald Bay: Poor service

After coming back from the Riu Palace in Puerto Vallarta let me just say we expected way more. The hotel itself was clean and nice and the food was good but what we missed most was the service. The restaurant staff was poor at best, friendly but non existent. Most. Mornings we got our own coffee and juice and rarely did we see anyone cleaning our table. Getting a drink at the pool bar was all up to you. No pool side service. Let's just say we saved a lot on tipping

El Cid Resort Castilla: Disappointed

The hotel was nice and clean. The location was great - Unfortunately, when I visited, the restaurants advertised as all inclusive were no longer all inclusive ...weird and frustrating. I won't be returning.

Riu Emerald Bay: not bad not bad

entertainment is average; hotel is nice and clean; staff is very friendly and really trying, however lack command of English considering a big number of English speaking guests; food is excellent; some bar tenders are a bit judgmental but very fast; property is relatively small; vendors are on the way to the ocean....always in front of your eyes...; no hot water in peek time; toilet bowls need more water to flash properly; no festivities on the beach, programs plus self serve dinner;

Riu Emerald Bay: get what you pay for!

The hotel was so so. Check in was seamless and fast however but the airport home was a mess and they took us 4 hours early and there was a food cart only passed security that charged 14 American for two bags of chips and a beer. That was the worst exit of a country ever terrible, terrible, terrible waiting 3 hours with no food or drinks but from a cart and with a pregnant friend traveling with you not a healthy situation. Please warn people to eat before security. The hotel was Good for families [... read more] not good for young people at all. Very quiet maybe ok for couples but alot of kids and locals. The hotel was so quiet everything was shut down and sooooo quiet by 10 pm! Services in restaurants and bars sucked and they certainly catered to the local patrons. Canadians were always last to be served even when standing in line with tip money in hand ! Food was horrible!!!! there was variety but not great quality... I ate pasta for dinner for a week. The al a carte restaurants were awful as well. The Italian one was only a buffet and a worse buffet than the normal one! And most nights they were closed, reservations were only taken in days they give you. Night shows were boring and the drinks were not great either. Coffee was disgusting!! I have stayed in many riu hotels and this was not what a riu standard I have seen. Late night snacks were meat and bread buns left in a fridge all day and molded fruit! there was also a sexual assault on the beach of a fellow Canadian that was sad and disrupting to say the least, hotel staff did what they could to help so at least that. But all and all the view and beaches were spectacular and a great little market and restaurant was near by was a great reprieve from hotel food but everything was actually super expensive to our suprise so it's good we paid so little for our trip! If it was more than 1000 I think I would have been severely disappointed for sure, however we got an amazing deal and we got away and had a nice relaxing vacation. So for 880 all in including everything I can't complain too much! :) lol definitely checked off the bucket list and won't be back to mazatlan. But a good experience and met alot of new friends that we are still talking to daily.

Riu Emerald Bay: Great resort!

Food was great! Hotel was clean! Staff was awesome! Pools were good and my son really enjoyed the kids club riuland. The shows were good every night. We stayed during New Years eve and the meal was AMAZING! I was very impressed. The biggest disappointment was the Tabasco Mexican resturant. We did. It enjoy it. We were expecting a bit better menu but that's it.

Riu Emerald Bay: RIU EMERALD BAY TRIP, NOVEMBER 25, 2014

This was our third trip to Riu Emerald Bay and once again we had an amazing trip!! The rooms are great and the service & staff are always great!! The resort is still as well kept as when we first went there in 2010. It has not aged at all. Sometimes a few years later we've noticed other resorts have gone down hill but not this one. We also love to walk down the beach to the coffee shop & the little souvenir stores just minutes away. We always feel very safe there!