Exactly what was expected

There were no surprises here. Everything you need to know about this resort can be found on the web. beautiful beach, great hotel, food was good for Cuba, but the resort was understaffed a bit, not s problem if you don't mind waiting a bit for food or drinks.

Very good trip

Hotel was in great shape and well maintained. Beach was fantastic. There was always something good to eat but that is an area that could be improved upon. Rooms were a good size. The main pool area is great.

Amazing

We enjoyed our stay so much last year that we decided to return again. I will not repeat all the positive things that have already been said regarding check in, cleanliness of our room, activities, food, evening entertainment and staff. Due to the ongoing rebuilding of the International restaurant, the International alternated evenings with the Cuban restaurant on the beach....

Quiet, Isolated, Comfortable Resort

This Hotel is nice clean interesting the only thing that is bothersome is the language barier us Canadians are the most popular clients that support Cuba so at least they should speak and comprehend English

Don't go there!

We ask for 2 beds, second floor. We got one king bed first floor but this was not the biggest issue for us. We were in building 2 (10 minutes walk from the reception) the alley to get to our building was in complete darkness, no lights but Lucky for us we had a "flashlight. The next day we went to the Mediteraneen restaurant (à la carte) we ordered the lobster dinner. During the night we started to feel very bad (tourista very severe) and for the next 4 days, we stayed in the bungalow sick. At  [... read more]that point in time we were unable to get assistance from anyone due to the fact that no one there can speek french or English in a decent manner. We were unable to call our insurance company for help since the phone don't seem to work out there. Room cleaning was very poor hard to get towels. The Inside bank was close most of the time with the mention "Close no money"...We will never return to Eurostar complex.

Very clean and nice resort!

Very well organised resort. Clean rooms. Plenty of food at the restaurants! Beautiful beach! Very nice and helpful staff. Never had to wait long for anything! Would definitely recommend it to everyone!

Very nice

we feel, that the hotel and service was good......the overall structure of the resort was very comfortable....pleasant......the best part...the beach and the sea.....and the sand....people vere friendly....we would recommend to the kitchen staff to learn better food taste....recipies......

Great Resort!!

Awesome Holiday!!The resort is well layed out. Very clean with beautiful plants and trees. Pools are awesome! Food was very good with a great variety. Different dishes every night. The breads and desserts are wonderful! Try the black beans and rice! Staff was very friendly and helpful. We stayed in room 1926 overlooking the pool, rooms in block 9, 11, or 12 would be the best rooms with views and location but block 19 was close to all the amenities and the pool view was good. Beaches are beautifu [... read more]l with soft sand and lots of lounge chairs and beach bars! The only thing I can say negative is they could be better organized with the room cleaning and restocking, might want to buy a small pack of coffee for the room as it is not always refilled. They did not replace the room towels or bedding all week, so use them wisely!

Simply Unbelievable!

I don't even know where to begin...this resort is amazing! I would come back here in a heartbeat. I'll try to break things down a little bit: Beach- Amazing, Santa Maria has some of the best beaches I have even been to...powdery white sand and crystal clear waters. It's like your in a dream. Pools- Awesome...always lots of chairs to be had. Only recommendation I would make is to have less "animation" as they call the pool side entertainment. When they are playing games (which is great for part [... read more]icipants) they use a mic and often yell in it. I am all for the games but don't use a microphone and just celebrate with the people playing the game. Other than that the pools where great! I love how close they are to the ocean...you get the best of both worlds! If you looking for a quieter pool head to the other one where they have the kids splash pad. Believe it or not its much quieter. Food- It's Cuba food so I don't need to say much. You know what your getting so no use complaining (complaining tourists are the worst, if you are one of these people don't come to Cuba the rest of us don't want to listen to your rants). Instead embrace their local cuisine and find things you like! Omelettes are always delicious, they even has Turkey one night which was fantastic! The Mediterranean & Cuban a la cartes were the best...Gourmet was pretty good. Room- We had an outstanding room. Building 14, 3rd floor. You could see the ocean and we often slept with our door open (they have a screen door which is really nice to keep the bugs out). So pleased with our accommodations! Service- OUTSTANDING! The Cuban staff are truly a delight. They always go above and beyond for you. Dennis is a waiter in the lobby and one of the hardest working individuals there. He provides outstanding service and you can always see him hustling to get everyone there drinks...tremendous job! My mom and I lost our luggage on the first night (due to an error by my lovely mother) and Henry & Yousef did everything they could to help us get it back. They found it for us and brought it up to the room...I am forever grateful to both of them! All in all we had a fantastic holiday and we would definitely return here! If you don't have a good time here, it's your own fault!

Great resort --very clean pools and beach water

room service is excellent, main dinning and bar service is also excellent no wifi or phone service, great people but speaking English very little, I feels entertainment is very boring, very relax resort

Very nice resort=great holiday

Eurostars has everything you need for a great holiday. The hotel is new and modern. Beautiful beach and amazing pools. The hotel is very well managed. The staff are friendly. Particularly enjoyed suberb service from Lauren and Santo in the main buffet. And we loved Ronnie (animation) We had 3 birthdays on our vacation and he made a special presentation on stage after show.The food was good(keeping in mind it is Cuba). We travelled with air transat and our a la cartes were prebooked which was a n [... read more]ice surprise. Food was tasty and presented, service was excellent especially Eric in gourmet restaurant I would not hesitate in returning

Eurostar

We loved our stay it was perfect great staff great place great service..the people were friendly We had lots to do clean n beautiful great entertainment daily pool were beautiful n always cleanwould go back again

Nice place

was well maintained , good service and some good music. shows were okay. ice cream bars were a nice touch . enjoyed the catamaran excursion. was satisfied with the a- la -cartes , have to watch where you walk they zip around the walkways in electric carts and you don't hear them coming.

Great vacantion

I went from 16 to 24 November, love it , the maid was very nice , room clean , food not that great but I don't starve and I didn't go there to eat Great atmosphere, I had good time , I will return , totally worth the money

Zerostars, Cayo Santa Maria

We have been to this hotel a total of 3 times and have watched and felt first hand, how the quality of service is starting to deteriorate over a few months, only. It is nice to see well kept grounds, however it is no longer nice to see dirty dishes (glasses, cups, cutlery, etc. ) your food is being served in. It is nice to know that mother nature will always ensure that the beach this hotel is built on, is always as beautiful as on the first day, however it is disgusting to see (not even to ment [... read more]ion to taste) the same food being served for lunch and dinner, over and over again - being warmed up just in time for dinner, again..... The quality of the food was disgusting and was an offence to all guests some of which came all the way from Europe to have a "great vacation" which includes being able to enjoy great and tasteful food. Instead, we received day in, day out pickled, cured, canned and staled food - with a very limited amount and choice of fresh fruits and vegetables......We ended up eating bread for a lot of lunches and dinners (which was not fresh on many days either....). In the past, this hotel was, at least, able to offer 1 dish for lunch and dinner that was edible and, in most of the cases, also tasteful (e.g. roasted turkey, roasted pig, roasted ham, variety of veggies, etc....). Now, even the ten different quickly boiled and undercooked pasta types, soaked in vegetable oil and sprinkled with Oregano are not edible......How far can a hotel management go with savings, please ? If this is the course this hotel wants to take, please, be honest and rate it a maximum of a 3 star hotel, because it does not deserve the fourth star, under any circumstances. Please, keep in mind that enjoying the food is part of your overall experience - not everyone goes on a BALLERMANN vacation where the alcohol intake washes out any negative memories, including the bad hotel food. In addition, the cleanliness of the hotel rooms is dire........the floors are not being properly cleaned, not to mention that the rooms are never being vacuumed, the towels are old, stained and with holes........Question is.......are the linens and towels being washed with detergents, at all ? Are any disinfectants being used in cleaning the bath rooms, floors, etc......? This hotel is on a down course and we will never, consider going there, again.......we like to enjoy our vacation, without being in a situation, to make multiple rounds in the lunch room, to sit and enjoy a staled bun due to the lack of better food choice, in the end, or having to think about using or not using the hotel towels, dishes.....Absolutely cheap.

Eurostars

It was amazing!! Beautiful beach and water. I could not get over how big the place was. There were a lot of places to relax, eat and drink. The food was not the best, but we were told that before we left so we knew what we were in for. The rooms were nice and the staff was great. Everyone so nice and try very hard to speak English.

Beautiful resort

The people of Cuba are so friendly and helpful. The resort provided good service, beautiful beaches, very clean pool areas, nightly entertainment, great open concept lobby area and a variety of day time entertainment. Our rooms were garden view looking out to the pool. Rooms were clean and comfortable. Got to see dolphins in the ocean from the beach. Also saw pelicans, a crane, crabs and tiny lizards. There were a lot of mosquitoes starting around 5:30 at night and ending by 7:00am. Need to brin [... read more]g bug spray. The bartender, "Duny" at the pool we mainly swam at makes the best Dirty Monkey drink in the resort. She was very nice and friendly.

Very nice resort

Grounds were beautiful. Resort is not too big, very easy to navigate. Rooms were clean and modern. Nice amenities and a very friendly staff. Large pools; beach was gorgeous and water aqua blue. Beautiful place.

Nice layout

Grounds set out very well. Little or, no stairs. To climb. Pools good size. Plastic glasses in bar after 10 pm not good. Cuban guests did not leave much food for others when they left serving areas. Also difficult to get served a bar at times. Overall we had a good time.

Needs to improve

Grounds were not finished, lack of lights made it hard to get to our room at night. Very large resort and even though it was not finished so not full, it was hard to get served at the lobby bar and there were not enough seats. The food was really bad. As usual the staff were lovely, beach was beautiful. The pool was great, need mor beds though. Entertainment was very good. Maybe everything else will improve when all the buildings and grounds are finished