Nice resort but has issues.

Hotel is connected with sister resorts in a large complex and as a result there is a lot to see and do with larger regular evening shows at the main theatre and smaller events within each hotel. Grounds well kept and maid service good. Food was fine. Front desk and other services need improvement. Upon arrival no one was available to check us in. Then once checked in had to be moved due to constant noise outside of suite and a shower that only had hot water. As only one other suite was availabl [... read more]e which was smaller and in bad condition, ended up taking an offer to move into their sister resort Esmeralda. Although closer to the beach, Esmeralda was a lower grade hotel and this was evident in the buffet food quality and selection. There were also repeated issues with the key cards not working so had issues using the in-room safe and accessing our rooms. Finally had the issue fixed but took 4 attempts and a lot of wasted time. For the price the resort was okay but disappointed with all the issues.

Room issues - more like 4 star

Grounds were beautiful and well kept. There were always workers maintaining the gardens. No garbage on resort and beach was kept clean. Beach is over crowded and mid January waves are rough. Beach is public so you WILL be harassed multiple times to buy things (cigars, souvenirs etc). We stayed at Ambar Green, room 71106 right beside buffet. Air conditioning didn’t work well and leaked water down ceiling. I ended up slipping on water that dripped onto the floor. We called 4 times to have th [... read more]e problem fixed. Because of the water damage, the room smells strongly of Mold and we slept in wet sheets and our clothes felt damp. We were finally moved to the newer part of the resort that was renovated by ambar green pool on our fifth night. Our new room was 80109 which turned out to be a beautiful room, Mold free, and icy cold air. However, water happened to start water falling through the light in the ceiling right below the air conditioner. Surprised? No. It wasn’t even worth it to move rooms again as it was our last day now. On a good note, the maids did a wonderful job, however, we did tip well. The buffet service was incredible. It was like they watched you put your empty glass down and they were right there pouring you a new drink. The food was alright but I thought the food in the Bahia principe in Puerto Plata was much better and that was a 4star. I lived off the papaya which was incredible and the pineapple was so sweet. There was a gross sewage smell coming through the drains and toilets throughout the hotel which is unappealing. I personally found the resort to be too big. It seemed we had to take a taxi ride (golf cart ride) everywhere we went in the resort (beach, pool, restaurants). I found the beach to be overly crowded. The buffet at ambar blu, staff was rude and service was awful. Tried Italian a la carte, nothing special. Caribbean same thing. But again, I wasn’t a big fan of the food. When the staff warns you about their island shooter mama huana, believe them. Don’t do too many of those shots. They are blackout material haha! Seems like all the bartenders try to get the guests wasted because they pour a lot of booze in the drinks which can be good or bad.... All in all, I’d give this a fair 4star. Had a good time but wouldn’t return.

HUGE RESORT - with potential... but not quite there

This hotel is an adult only section in a HUGE complex that has over 10,000 people! They call it 5 star luxury, but unfortunately missing the mark on quite a few things..we had a great time, however would only return if found a remarkable deal. The construction is real - and horrible if you have a room in that side, not sure how they can even try to put people there. Our butler JILSIAS - was AMAZING! Helped us move rooms and just a lovely person to chat with. Most staff cannot speak basic En [... read more]glish so prepare with some basic Spanish words to help with any of your requests. Food was hit and miss, we dined at rodizio and had the most amazing time we decided to go back, and the next time we walked out half way through. In the lobby RosaMaria was also amazing - however everyone else seemed miserable. Beach is crazy crazy busy, even in the Ambar section - we went once and left at lunch as it was just too crazy for us... however the water and sand were beautiful!

Another Excellent Holiday

Our 4th time at the Ambar. First time in the Green Section. Grounds were beautiful, food was excellent, we had an wonderful room overlooking the pool. Staff were very friendly and always offering to help. Sony our Butler, Maura, Lorenzo and Yohan at the restaurants were exceptional. Great vacation experience.

Excellent vacation

This was our second visit to this resort, the first visit was at the Blue and the second at the Green. The hotel was great and the food was better than good. The hotel room was clean and the grounds always tidy. The employees at this this resort were always happy and helpful. My wife and I cannot find one thing to complain about during our one week stay. We will visit this resort again and believe that the Dominican people that work so hard to keep their customers extremely happy are just one of [... read more] a kind. Truly really nice people. The weather is always hot and the ocean is fantastic. One employee named Alexander always has a smile on his face and always yells, " I Love My Job", is an honest and down to earth guy that really does love his job and the vacationers. Can't say enough about how nice a week we had.

Woohoo

Love this Resort Amazing people, beautiful white beaches, great selection of food. Luxury gran Bahia Principe ambar green, is beautiful, wonderful new building and swimming pools, and whirlpools. Entertainment everyday and night. BBQ lunch at the pools everyday was a welcome addition. Definitely recommend and will be back...🏖️🌴🏖️🌴🏖️

Great resort

We found everything was very beautiful at the resort. Staff were great as well as entertainment. Food was good as well. Only problem we had was air transit on our last day, no one knew where the bus was, we were told to wait at one spot the bus did not arrive until 10am, we did not leave customs until 1145am with the flight leaving at 1230.

Paradise

We thought this all-inclusive adults-only resort was amazing, went with adult children and had a blast. It is a very large resort (many combined) but our part was the best. The food and the rooms etc. were excellent

Awesome.

The staff in the hotel were so friendly and always went above and beyond. You automatically felt like you were old friends. The hotel grounds are clean and beautifully maintained. Rooms were comfortable, well decorated and always clean. We enjoyed having the opportunity to go to several alacarte restaurants which were beautiful and the food was outstanding. The variety of food in each of them as well as in the buffets was served hot and was very pleasing to the eye. The hotel was small eno [... read more]ugh for ease of getting around and it had everything you would want. This was a great hotel were you felt your every wish was their command. Would highly recommend it

Mosquito alert!

Third visit to Punta Cana, resort is pristine and the staff work tirelessly to maintain the appearance. Food was great, wide variety of menu options and restaurant themes. Entertainment (Animation) staff were hard-working and friendly. Top marks to Alexander and Luis! The beach was more crowded than I remember, and it took me several days to orient myself within the resort. The construction site next door to the resort made our first night unpleasant, a situation the staff had no control over, [... read more] although they moved us to another room the next day. This was slightly less well appointed, but acceptable. The turn-down service, although unexpected and thoughtful, was sporadic, and the room was not consistently re-stocked. Our biggest problem was mosquitoes. Despite waging war on the critters every evening, they plagued us at night. We kept our doors closed as much as possible, but there was no relief from the nuisance. By the time we left the D.R. I was covered in ugly red lumps, not the kind of souvenir I wanted. The front desk and Guest Services staff we dealt with were courteous but understaffed, we spent more time waiting for service than I would have liked. Our arrival was disappointing, confusion and disorganization made the check in process long and frustrating. We were lured into attending a "Presentation" that was supposed to last an hour, showcasing an offer to visit the resort's latest development. This is actually a pretty hard-sell for a very expensive travel agency service operated by Bahia Principe in conjunction with major credit card providers and others in the leisure industry. We lost an entire morning to this exercise before the true nature of the offer was revealed. The offer may be irresistible to some, but I felt the invitation was presented dishonestly. On the whole, we had a good holiday, but the resort has become so vast that I felt we, as guests, were simply a commodity to be processed and smiled at.

Terrible

Stayed at this resort from December 7th-14th. We booked three rooms. Requested second floor, all with double beds and connecting rooms or at least close to each other. Upon arrival we were all first floor. One room had double beds we requested and the other two rooms Had one king bed. The rooms were not close to each other and they were facing the massive construction of a new hotel being built beside it. We requested new rooms but were not given any. They said they could put a cot in on [... read more]e of the rooms that had three of us staying in it. The cot never arrived... my daughter slept on the couch for 7 days. After complaining to the reception desk management phoned my room. I told him my concerns. I asked that at least my room be moved as soon as possible considering the construction was loud and I had about twenty workers Right outside my patio door. Nothing was blocking the view into my room besides blackout curtains. I also requested a cot for the room of three. He said he understood and would get back to me. He never got back to me. I listened to construction at all hours. The hotel was not busy so I’m still not sure why my room was never moved or why a cot never arrived. Service at the Ambar Green was by far the worst of any resort I have stayed at. You could sit in the lobby or the outside sitting area for an hour and never see a beverage server. For the most part if you wanted a drink you had to go to the bar and get one. If the nightlife was happening the wait at the bar was at least 15 minutes. The days I spent at the pool I was served maybe two drinks a day, the rest I had to walk to the pool bar. Even during breakfast lunch and dinner it was a long wait. Two days of the seven I just went and poured my own coffee because I was tired of waiting. Maybe I’ve just been lucky at other resorts with the service, I’m not sure but I don’t think this is normal for a five star resort. I’m use to problems with aggressive vendors on the beach but not in the resort itself. The little shopping area they have in the middle of the resorts is full of aggressive vendors. I went the third day and never went back. The beds were extremely uncomfortable. I thought maybe it’s just me but all 7 of my group found the beds terrible. My daughters room had two cockroaches in it. Now I know all resorts have them but seeing them is disgusting! Out of the three rooms only one room seen them: we told the room attendant and she scooped it up and put it down the drain.. ran water and then flipped a cup upside down over the drain..:. Apparently problem solved. Trolley service was confusing. We would say could you take us to the Esmeralda and they would say no you have to go two blocks over and get a trolley there. Everywhere we wanted to go we were never at the right spot. This happened all week. So be prepared for tons of walking! On a good note for this resort...food was good. Rooms were a good size and the washrooms were nice. Entertainment was really good and the entertainers were always trying to interact with you. This is the first time I have had a bad experience at a hotel and we travel every year with a group of 7-9. My husband really wanted to try a Bahia Principe. I can honestly say I will never stay at the Ambar Green again or any Bahia Principe after this experience. I save all year to take this yearly trip so I’m not a spoiled picky person. If you are staying at this resort anytime soon ask for a pool facing room so you don’t have to look at and hear construction during your stay. Cross your fingers and hope they listen to your request

Beautiful resort. Great location

Beautiful resort. Very clean and immaculately maintained. Staff friendly and helpful. Good adult only section and tram service top notch. Water very rough yellow flag up every day. Beach was raked every day. Some hawkers selling their wares but they didn't harrass you. Don't bother doing the Privilege tour. Waste of your day

Big Resort

Very clean grounds. Beach excellent. Dining and service great. Rooms a little tired we were put in older area Lighting poor. Air conditioner kept dripping water. Told them at front desk to fix and was fixed for a day or two, then started dripping again. Did this three times. Telephone did not work. Overall great holiday.

Vacation of a lifetime

My wife and I just spent a week in Paradise. We went to celebrate our 49 wedding anniversary. At Bahai Principle Green. On our arrival, there was a banner on the door signalling our anniversary and a bottle of bubbly with two glasses near by. And it only got better Will definitely return

Amazing Resort

Very good value for money. Construction noise sometimes a bit loud but does not affect the amenities. The rooms are clean and large. The food was excellent. I would definitely return here.The staff are very friendly and attentive and really try har to make the stay enjoyable

My first great experience.

overall.for my wife and myself it was an experience we never had before. the beach was of high standard.clean.the pools were excellent.the meals were great.the room was furnish.the host were very friendly.we had a wonderful vacation.this experience energized me to take the whole family of five on a next vacation.

Great Vacation

We were at the Ambar Green section for 2 weeks at the end of October. The weather was really hot so we spent most of our time relaxing around the adults only pool. The pool servers Gloria, Arisleidy, Rossy, Yissel and Nicaurys were excellent and always extremely friendly. We spoke to our excellent butler Claudia, and she booked all our a la carte dinners for us. When we returned to our room later that day, all our reservation slips had been delivered to our room. It was really great not to have [... read more] to stand in line everyday to book dinner reservations. The variety and quality of the a la carte restaurants was excellent.

Trip of a lifetime!

The resort was amazing. Everyone was friendly and the facilities and grounds were well kept. The entertainers were excellent especially Jhonny, Luis, Alexander and JC. It would have been nice to have a schedule of where and when different things were going on. We stayed at Ambar Green and were disappointed that the nightlife died at 11:30pm. We thought an adults only meant single adults but most were couples. But...we would go back again!

Paradise!

I will start with the flaw, the one flaw. The bed was too hard. The 3 other ladies I travelled with felt the same but were not affected in the same manner as myself because I have existing lower back issues. However, all things considered, it did not ruin my trip and I will tell you why. The grounds were immaculate, staff was very friendly (contrary to several reviews I read stating otherwise). The room was spotless and lovely and the maid staff made sure we were fully stocked each day with a [... read more]ll coffees, teas, water, etc... the shower is to die for (rainfall shower head), and the hallways/ common areas were also very well kept. We had no issues with either of our rooms. The entertainment staff (pool area) were fabulous. Not pushy but got you up out of your seat to participate in dancing, water activities, Zumba, and even a spin class in the pool. The pool and surrounding area were the cleanest I have ever experienced and everywhere you look is beautiful. Lots of covered areas (umbrellas, canopied lounge chairs) and an ample amount of chairs so there was no worry that you wouldn’t find one. They hosted a beach party and a champagne jacuzzi party on 2 of the evenings so there’s a nice mixture of events as well as nightly shows. The disco is in the village area of the resort so you can choose to participate or not but are not affected by it if you choose not to. It was by far the best resort disco I have ever experienced and I highly recommend it even if you’re not a big “party goer”. It was a great experience. The food was good and the selection varied each evening as the theme changes daily but they did have some constant offerings so if you find something you really like, chances are you will get it again. I enjoyed this resort and all that it has to offer so much that I have decided to have my wedding here next year. I don’t know of anything better than that to express how amazing of a time we had and we can’t wait to return.

GORGEOUS RESORT !

First time at Ambar Green ( 2nd Ambar building in the back), beautiful , clean, very well taken care of, fantastic swimming pools ( 3 of them). The food was delicious, every night a different theme, Halloween was so much fun, everybody was dressed up, really got into it ! Will be going back next year !!! Staff was extremely nice and friendly!