El Dorado Seaside Suites: Great relaxing place!

The Tui Sensimar part of the resort is in pristine condition. The food is very good and consistent especially the a la carte restaurants. We were here last year and the beaches are even cleaner. The 13 bars are filled with top shelf alcohol and the bartenders love mixing drinks that are not diluted. The service is superb. The staff always have a smile whether you tip or not. The weather was perfect. We gave a 4 for food because all the meats at our Sunset Dinner at the BBQ outdoor restaurant w [... read more]ere well done...even the beef tenderloin!

Royalton Hideaway Riviera Cancun: Friendly helpful staff

Hotel was clean. Staff was very friendly and helpful. A lot of fun activities to do around the resort. Food was alright. Buffet had a nice selection to choose from. Try to get to buffet earlier than later. It’s harder to get refills on coffee when they are slammed.

Blue Bay Grand Esmeralda: Wonderful resort!

This was our first all inclusive resort. It's very large one but they have golf carts that run every 15 minutes to drive you around. The building we stayed in had a pool close by. It was a 20 minute walk to the beach and other pools. The staff were very friendly and helpful. The food was delicious. There are several restaurants to choose from and a plenty of food choices for every palate. There are shows in the bar every night. Each night is a different theme with great music.

Hyatt Vivid Playa Del Carmen: Exceptional Resort

This Resort was top notch. From the service, beautiful rooms and grounds this Resort exceeded our expectations. The restaurants were wonderful and the staff were exceptional. Best coffee and ice cream shop. It was just the right size not too big and not too small. If you are looking for relaxation and pampering this is the place to go!

Royal Hideaway Playacar: Third time at this resort, only one complaint

This was our third time staying at the Royal Hideaway Playacar (we've gone each February for the past 3 years). The food, drinks, rooms, grounds, and staff are all amazing, and the resort has such a charming, intimate feel to it because it is so small (about 200 rooms). My only complaint is about the canvas sun shades/canopies on the beach. This hotel is distinct because it has one of these for each set of chairs on the beach (most other resorts don't have this). When we first came here in Febru [... read more]ary 2018, every single set of chairs on the beech had one. When we returned in February 2019 we noticed that some of the canopies were not in working order and had not been replaced, and some chairs were missing canopies altogether. On our recent return trip in February 2020, I was shocked that there were hardly any canopies at all. I estimate that only 20% of the chairs had them, which meant you needed to get up before the sun to reserve your chairs on the beach if you wanted one. This luxury resort is doing itself a disservice by not replacing the canopies. We want to return in February 2021, but I'm worried that there will be no canopies on the beach at all. In order to enjoy a relaxing and comfortable day at the beach, there has to be shade options for every chair.

Allegro Playacar: Great time!

Lovely resort, well kept grounds, good food and excellent staff. The room was modern and fresh and the beds very comfortable. Restocking the water, coffee and fridge were a bit inconsistent. If someone had mobility issues they may find the stairs to the upper units and the walk down to the beach a bit of a challenge - slight slope heading toward the pools and beach. Would certainly travel back to the Allegro.

Barcelo Maya Colonial: Nice resort

Well kept grounds. Friendly staff. We were a bit disappointed with the beach. There is no shade. Tall skinny palm trees don't provide any shade. Therefore we would park our stuff by the pools where the shade is minimal and walk to beach to swim. Why are there no palapas? I have never been to a resort with no palapas.

Bahia Principe Explore Coba: Great Resort

Had a great time at the resort. It is well maintained and clean. Any staff we met were very friendly and welcoming. They really could not have been nicer. The food was very good and had many choices. Our room was kept clean. Overall we would definitely stay again

Iberostar Waves Paraiso Beach: VERY NICE RESORT!

THIS RESORT IS VERY BIG A LOT OF WALKING, HOWEVER THERE ARE CARRIAGES GOING BACK AND FORTH ALL DAY UNTIL 11PM IN EVENING. THE GROUNDS ARE BEAUTIFUL, WELL KEPT, LOTS OF WILDLIFE HERE AS WELL. SUPERIOR ROOM WAS LOVELY, WALK IN SHOWER/MAID WAS EXCELLENT. FOOD WAS GOOD, LOTS OF CHOICE AND MANY A LA CARTES TO CHOOSE FROM. STAFF WERE ALSO VERY ACCOMMODATING. THE BEACH WAS BEAUTIFUL.

Grand Palladium Colonial: Amazing resort

I had an amazing stay at the Grand Palladium colonial resort in Cancún. The grounds were beautiful the people friendly and extremely helpful. The nightly entertainment was amazing and the dance music well let’s just say I danced every night. The dance group involved the guests. They also had a children’s hour of entertainment. The rooms were clean and spacious. I would stay there again in a heartbeat

Akumal Bay Beach and Spa Resort: Amazing Resort

I loved everything about this resort :) Food was great our rooms were great. Beautiful beach and grounds :) The staff was very attentive and just all around friendly and helpful will be returning to this resort

Ocean Coral Riviera Cancun: Wonderful Resort !!

This resort was amazing from the moment we entered. As soon as you were checked in which was quick and efficient you walk out the front doors of the lobby and the ocean and pool were directly in front of you within feet. Closest resort we have ever been to the actual ocean. Our room was 14305. It was a short walk from the lobby and completely covered so if there was any rain it was no worry to get to different amenities on the resort. The room was a garden view room but just over the pa [... read more]lm trees you could actually see the ocean. The room was so spacious and clean. Everything at this resort was a very short walk. The set up was very convenient and efficient for getting around to the different amenities. The bowling was amazing. We bowled every day and it was big ball bowling so we had never done this before. We enjoyed daily ice cream from the ice cream parlor and specialty drinks from Mikes Café. The food was amazing at all the a la cartes and the buffet. We loved that no reservations were required for a la cartes beside the Sensai. The beach was very well cared for with not a lot of seaweed. It was however very windy the entire week we were there so it was hard to stay on the beach because it was so cold and the sand was pelting off you. Our only complaint was not enough chairs on the beach and especially at the pools. We did not get a chair at the pool till our final day as a lot of the guests reserve chairs using there towels by 7am. We enjoyed the entertainment. There was a lion king, grease, and a fire and light show which were amazing. The other nights we were not overly impressed with the entertainment. We also enjoyed a day at the spa. The actual spa amenities that you get to use while being there were amazing. We just were not overly impressed with the services for the price we paid. Upon leaving we checked with Air Transat the day before departing as we were directed to do so because of the time change that occurred while we stayed. We were informed to be checked out at 7:20 and the airport transfer would be at 8:20 am. We were all checked on the morning of leaving and went to breakfast. When we came back our shuttle to the airport had left without us. We had no Air Transat Rep to talk to because they were not in till 9am. We therefore had to get a cab to the airport and pay out of pocket. We were so stressed. Got to the airport and still no one to talk to about what happened. It was a $40 US fee to get us to the airport and we would have been ready if they told us the proper times. This wasn't the resorts fault but I thought it should be brought up and I wouldn't want someone else to have it happen to them. Amazing resort !!

Bahia Principe Escape Sian Ka'an: Worst experience we've ever had

Deplorable customer service ... "It's not my problem" was an actual reply from a restaurant manager that best sums up their policy. Raccoons sifting through garbage in the hallway outside our room that was left there for 3 consecutive days. FIVE scheduled pickups that didn't show up at this ridiculously massive and spread out resort. Construction their own staff seemingly wasn't aware of. Food being recycled to the point of drying out, yet they STILL wouldn't discard it. Toilet, hot water,  [... read more]electrical and phone issues in extremely dated rooms. This was the only time in 20 years we've wanted to leave a "vacation" days early.

Sandos Playacar Beach Resort: Large Dissappointment

Want to start with our group of 13 are experienced travellers, have been to Cuba, Dominican, and especially Mexico (10 times) So I am extremely familiar with the level of service and what is to be expected. 1. no service whatsoever, get your own drinks, even though we were club select adult area 2. 10 of 13 got food poisoning and spent the day in their rooms. 3. Monkeys although cute left feces that took days for the staff to clean up on the hand rails 4. Lawn sprinkler system uses stagnant  [... read more]lagoon water (strong sewage smell) and was sooooo bad it woke us up in the middle of the night on 2 occasions, absolutely brutal! 5. Pool was dirty. 6. Staff constantly ran out of premium alcohol and hid it below the counter for black wrist band folks. 7. Was lied to at the reception, told if I wanted a king size bed, I could not have a balcony, this is not true. 8. I could go on for hours, overall the resort is nice, food was good, beach is amazing but too rough for any snorkelling, but your money is better spent on resorts with much superior features and service. No one in our group intends on ever coming back.

Iberostar Waves Paraiso Beach: Fantastic resort .

Landscape was excellent , all cement walkways , flat no stairs , huge resort , lots to do , not enough time with just one week . Beautiful beach area . Very large pool , clean . No complaints . The food was great and lots of variety . Restaurants were amazing . We would go back there in a heartbeat .

Bahia Principe Explore Akumal: Large resort......too large

The hotel in itself was very nice, the food was great, rooms were decent, however a bit older looking. We stayed in adult section bldg. 8300 in Akumal resort part. The adult portion was very quiet in the most part and the restaurant for the section was very nice. Overall, the good/bad are as follows: 1. Staff are extremely friendly; maids, butlers, waiters etc. The front desk and customer service staff are TERRIBLE. They are rude, inflexible and do not know how to come across as friendly [... read more] or accommodating. They need customer service training badly. 2. As mentioned, the resort overall is beautiful; food was good , grounds kept well. Biggest issue we found was it was too big. Bahia resort in Akumal is made up of 4 large resorts plus private condo developments and golf course. There is no synergy at all between the resorts as you are allowed access everywhere and cannot tell which resort you are in at any time. Shuttles are required everywhere to be taken. It is confusing and difficult to get your bearings. Staff is confused as well. 3. Resort does not do a good job of putting out daily activities. We were looking at evening shows with a Mexican flavor; our resort Akumal had none, but found out on the last day that Coba resort had lovely courtyard entertainment every night. This was very poorly put forward to the guests and they are in dire need of a communications strategy for their guests. 4. Beaches on property were underwhelming. The pictures show them as beautiful, but when you arrive, you have large black balloons filled with sand in the water keeping crashing waves from coming ashore. Mostly rocky beach. This is not a natural sand beach. This part was very disappointing and feel cheated by website and trip central for recommending this property. 5. Lastly, we have travelled to many properties over the years and we felt Bahia was not amongst the best we have visited.

Grand Palladium Select White Sand: Beautiful Resort! Amazing Trip!!!

We booked a junior suite with a king size bed and pullout double bed. Everything was ready and looked inviting when we got in. Our building was 2 min walk from the buffet restaurant. You do not have to worry about the food - there was enough variety to satisfy meat lovers and vegetarians. We went to the buffet for breakfast and lunch. And even tried the snack bars near by the beach. Everything tasted great. The beach was beautiful and the grounds were spacious. In the evenings we went to Brazil [... read more]ian restaurant - we liked that the least in terms of taste but the experience was great. Went to the Ribs restaurant the next night. It was pretty good. Tried the a Thai next, that was good. The Italian restaurant was the best - went there 2 nights. Each of the restaurant offered a salad buffet with a number of variety. During the week, we booked a trip to Tulum - when it was not too hot. It was a half day trip - there’s a local beach there where you could take great photos. Service was great, at the hotel, on the grounds and at the beach. There were running carts to take the guests between the 4 buildings in Grand Palladium almost all day and the evenings until quite late. There were a lot of activities for kids and adults as well as entertainment each day and evening to keep you busy. All in all an amazing trip and we will definitely be back!!

Iberostar Waves Paraiso del Mar: Will return to Iberostar Paraiso Del Mar

We will be returning to Iberostar Paraiso Del Mar We really enjoyed our 9-day visit. We have been to several resorts in the Caribbean and this is our favorite. High points: -Rooms were spacious and sparkling clean -Lots of towel art -Rooms were quiet -Service (both in room and elsewhere on resort) was good -Decor and landscaping are well thought-out — wonderful! -Hotel layout and signage are very good -Wildlife is fun and adds life to the landscaping -Buffet selections were ple [... read more]ntiful and good, except beef items -Omelet station at beach buffet was excellent -Lots of shuttles if needed, but the variety in the landscaping makes the walks very pleasant -Variety of seating to enjoy, be it at beach (lounging chairs, beds, hammocks), at the various pools (lounging chairs, stationary and rocking beds, pool bar stools and “oasis” benches), or in lobby (comfy rattan lounge chairs and benches) -Varied pool ambiance — quiet areas, music and entertainment/games area -The resort was very well maintained and very clean -Entertainment at pool was fun and varied -Entertainment staff was courteous and very friendly (Hola Leslie, Katia and Enrique!) -House wines were very nice -Sugar-free mojitos at pool bars were great -Both à-la-carte restaurants we patronized (El Colonial gourmet and Japanese) were very good Room for improvement: -Evening entertainment needs some work (especially the pre-show) Food: -Coffee (and lattes) in buffets could be much better -Beef was super tough - hard to eat Minor irritants: -Insufficient garbage cans, especially on beach -No recycling bin in room. The resort should have instructions about dealing with cans and bottles. -Electric outlets that stop working when there is no movement were disconcerting — the resort should provide info about that on check-in. -Fan in our bathroom was noisy. -Occasional seats along jungle paths would be appreciated. -Note that the concierge let us down a bit. When we asked about ordering wine to enjoy in our room (not available in mini- bar), we were told (quite insistently, almost rudely) by concierge that there was a room service card in the room (even though I had pointed out that there was not). (There was no room service card in the room)

Ocean Riviera Paradise: Great resort!

This resort was really nice, modern, and clean! The rooms were beautiful, the food was always really great, and the staff was friendly and helpful. We really loved swimming in the ocean, even though it was a bit of a rocky area we still enjoyed it. The pools were a bit cold for our liking but still nice, and the entertainment at El Beso was always fun. The major downfall of our trip was that we had paid to stay in the Eden Building when we booked through Trip Central, but when we got to our reso [... read more]rt, they told us we were booked in the Daisy Building. We had to spend the whole week listening to screaming and crying kids in the morning... Even though my boyfriend and I don't have kids and did not want to stay in the Daisy Building. We still had a nice stay but we tried to avoid spending as little time in our room as possible to avoid the kiddy pool and building. If you don't like being around kids, definitely don't book the Daisy Building.

Barcelo Maya Colonial: Top Notch Resort

My wife,Diane and I thoroughly enjoyed our stay of 10 days at Barcelo Colonial. Beautiful, long beach with many pools and lots of chairs. We enjoyed good food at the buffet and two of the three a la carte Restaurants. .. Not the seafood as we were pushed to buy expensive wine and were rushed.. The Japanese and Italian were excellent! Eight of 10 days were sunny and hot. On the two cooler, cloudy days we were able to find many things to do besides shopping (there are a lot of shops) There are t [... read more]wo large theatres where we enjoyed several performances, a dolphin show and several other activities both inside and out that could be enjoyed by a wide range of ages.We would place this resort at the top of our list of several resorts we visited .