Iberostar Origin Laguna Azul: Amazing resort

This resort was beautiful. The layout of this resort is great. The staff very friendly. And very helpful. A lot of stuff going on at this resort. Beach was beautiful. Nightly shows every night. The only down point was that the food in buffet didn't change much at night time. You would think they would have salad every night. Which they only had it one night. Sometimes the food wasn't that hot. Which it should be. A la carte were really good.

Iberostar Selection Ensenachos: Fair resort but would not go back...sorry....

Hi Judy....To be honest with you we were not impressed with this resort. I wish we knew that smoking was allowed everywhere on the premises. Not happy about the 1 and a half hour bus ride from airport to the resort.(We were not informed about this) Two full days of travelling took away from our vacation.Check in time is not until 4 PM. The washrooms were continually flooding and the faucets were coming right off of the units in the sinks. The resort is run down and not very sanitary. The foo [... read more]d was so so....not great not terrible. Entertainment was a disaster in the evening. I know these people try but they need professional people in there to help get the resort back on its feet again. At this point we would never go back to Cuba again. Also our room was at least half a km from the front lobby and no one informed us that a trolley would take our bags to the villa, so here we are 70 and 71 years of age and dragging our bags all the way to our villa and then to discover a long flight of stairs up to our suite.very upset...

Grand Memories Cayo Largo: OK resort

The hotel room was fine, clean and the beds were comfortable. We were grateful the air conditioning and water worked fine, however our neighbours had no water one day and had to shower in the adjacent building. We had only one night when the toilets did not flush and the water ran out. The grounds were a bit boring, I am used to seeing lots of flowers and flowering shrubs after being to Cayo Santa Maria...the beach was non-existent in front of the hotel we needed to walk 10 minutes to the only [... read more] one with sand and large waves, We could not swim but spent time nevertheless by the ocean walking. I highly recommend taking the bus to the marina and then taking the free boat ride to Playa Serena--that beach was awesome. The food was worse than in other locations in Cuba.I will definitely not go back.

Grand Memories Cayo Largo: Our 13th lucky vacation

We stayed from April 8 to 22 2017. We had a great time. The staff is extremely friendly and helpful. The rooms are comfortable. The food does not have a great variety but that could be because of the late timing of the visit. You can always find something good to eat. We had turkey, pork and lamb. The food is not always hot. This resort will be closing for 7 months so that it can be refurbished and modernized. It should be open again in December.

Iberostar Origin Laguna Azul: Amazing resort!!

For Cuba...food was great, entertainment was fabulous and the accommodations were comfortable and clean. Only complaint was service in lobby bar. Very slow and not engaging with customer. Otherwise, a great vacation and I will return

Iberostar Origin Playa Alameda: Decent resort for Cuba

This resort is overall just okay. It was my first time travelling to Cuba so I wasn't expecting the best as far as food went. But as far as grounds and room go it's just okay as well.. Im not super picky but my room was an upgraded room so they said.. Did have new upgrades but they didn't work so well...dim led lights in bathroom couldn't even shave properly.. the shower had a massive fancy shower head that only trickled out water when u tilted it on a strong enough angle.. water leaking out o [... read more]f a wall in the living area, couple things from the buffet gave me the runs. This resort is smaller and the pool is small too with no swim up bar. Regardless to say we are a young couple 25 and 28 and even though everyone there was older 45-70 unless it was a teenager with their family we still were going to make the best of it and we're having a decent time until we had our meeting with he tour rep and heard people complaining heavily about the rooms and everything and they demanded to switch hotels so we said we wouldn't mind doing the same thing if possible, which is what we did, switched to Iberostar Laguna Azul went from a 3* to a 5* in my opinion with everything food, resort, entertainment, crowds of people. Personally I would never come here again but for older people who like a quiet resort with no entertainment this may be an option for them.

Iberostar Selection Ensenachos: Fabulous Resort!!!

Grounds, dining areas, rooms, public areas all met our expectations. The kids had a great time at the Kids Club and loved the Kids Waterpark area. Both beaches were amazing and above our expectation. The Ensenachos Beach was breath taking (like a picture on a postcard). We would highly recommend anyone thinking of going to Cuba to stay at this resort.

Iberostar Waves Paraiso Beach: Beautiful grounds, friendly staff, relaxed atmosphere

We stayed at Iberostar Paraiso Beach for a week coming a couple of days before the Easter weekend. The resort is huge and the grounds are beautiful - like tropical gardens but with lots of wildlife - some like coatis are native to the area others like pink flamingos or peacocks are brought to be used as part of the decoration :) they seemed quite appropriate though :) We even spotted a couple of toucans :) It's actually several hotels under the same brand name - each one in a different price [... read more] category - I think 5 in total ranging from the budget Del Mar to the exclusive adult only Grand Paraiso. We walked around the neighboring Paraiso Lindo and Paraiso Maya in the evenings (the lobby bar of Maya is a replica of Chichen Itza pyramid with replicas of Chaac Mool and I think Mayan calendar - very impressive). Some reviews complained about the size of the resort in the sense that it requires lots of walking - we were actually glad we could walk off the calories :) Those who prefer transportation to walking can actually use the hotel golf cart service running between lobbies and the beach which is very efficient. The rooms are super clean and in good condition. We asked for an upgrade to superior rooms and were upgraded without spending an extra cent. My understanding is the staff will always upgrade you if the superior rooms are available - just ask. The mattress was good - the pillows were adequate. My only complaint is the loud air-conditioner :) Some reviews complained about okay food. I disagree - the selection of food in the buffet up by the lobby is plentiful and the quality was at par with other resorts we stayed at. We ate at 3 A la carte restaurants - our favorite for food was Mediterranean (fish was very good - crusty outside and juicy inside and the cake we ordered to celebrate a birthday was light and delicious). We like the Japanese restaurant for the atmosphere - nice show - the food was ok. Brazilian was just ok - would skip that one. We liked the lobby bar for the atmosphere - the bartenders are amazing! The selection of drinks was adequate for a resort of this caliber. Ask the bartender for premium tequilas - they will gladly accommodate you. On some days there was live music in the lobby bar - on other days there was a DJ. Some DJ and live bands were actually very good since the dance floor was crowded :) I would prefer more live bands though if my opinion counts :) Some reviews complained about watered down drinks - bartenders actually asked me if I preferred my cocktails stronger - when they mixed me strong ones - these ones didn't seem watered down at all :) The beach is very good - seaweed didn't bother me at all - nor the rocky areas since we found spots to get to the sea between the rocks :) The only complaint is we had big waves all the seven days - I am wondering if it's because of the wind direction this time of the year or because the shore is not protected by the reef in this area. We went to Cozumel to Chankanaab Marine Park to snorkel - Cozumel is opposite Playa Del Carmen - and indeed the water was super calm - no waves. Trip to Cozumel was actually easy to organize by ourselves: the shuttle from the hotel (5$) takes you to Playa Del Carmen - then 10 min walk along Quinta Avenida takes you to the pier from where the ferry (10$ both ways) takes you to Cozumel from where a taxi (15$) takes you to Chankanaab Marine Park :) The hotel also offers a 1.5 hour trip to a local reef but we didn't do it so I cannot compare the local reef with Chankanaab. Overall this is a nice resort and I will definitely travel to another Iberostar resort.

Iberostar Origin Laguna Azul: Laguna azul iberostar Cuba

The hotel lobby was great very clean and well serviced staff , the room were cleaned on time and kept very neat. I would add the beds were rather hard and blankets could be upgraded .Bathrooms around the resort did however lack toilet paper even in the women's washrooms and male washrooms were often closed for unknown reasons making the female washrooms unisex. The food was great just harder to access the buffet when the hotel was fully booked which it was , I'd say more walking room is needed i [... read more]n between the buffet sections. The pool areas were all great and the snack bars were a reliable source of drink and food during the day. There is a real lack of washrooms in between the hotel and the beach , as a male I got by but I think females would find this a problem. The night life at Laguna azul is probably better then most resorts , the entertainment night shows were well put together and worth seeing every night. The a la carts had great service and food. The staff overall at Laguna was very friendly even if you didn't tip them every single time you seen them. I can't say I'd go back mainly only because I don't like going to same place twice for all inclusive however I would recommend it to anyone going to Cuba 🇨🇺

Iberostar Waves Rose Hall Beach: Awesome resort & staff

Being in the hospitality industry for over 26 years I would only give an honest true review unlike many guests out there who like to over exaggerate their imperfect experience. This scares the hell out of me when I've booked a resort and start reading horror stories and actually end up with an amazing place. I have travelled to many places in the Caribbean and I would have to say this hotel was exceptionally clean and well taken care of in every area. We were 9 people for a Bachelorette party [... read more] and everyone was impressed. Usually the washrooms by the beach and pool can be a bit dingy and unkept because of all the sand etc. NOT this hotel!! The service was IMPRESSIVE! I have to say, out of every resort I have been too Iberostar Rose Hall was #1 for fast friendly service! I was blown away, this made our trip so great:) The food was amazing as well and I'm a very picky eater. I hope you read this review and know it's a 100% honest review :) Happy travels and checkout the Iberostar anywhere because they have built an amazing brand with even better staff!

Iberostar Selection Rose Hall Suites: Amazing Resort

From airport to airport everything was smooth. First we got a free upgrade to the Rose Hall Grand from the Suites resort. From here we found heaven. The beach, the food, the service was top notch. The people working here are second to none. They are always at your service looking to do something special to make your stay memorable. They accomplished it all with flying colors. The cleanliness of this resort needs to be commended. I have never seen a resort beach washroom be so clean and smell so  [... read more]clean. (LOL but true). A special thanks to Kevin Dupuis at Trip Central Sudbury for making this trip so easy to book and make happen. Your expertise is greatly appreciated. I would recommend this resort to anyone looking to be catered to and spoiled.

Iberostar Origin Laguna Azul: Over crowded and tired hotel

This is my second time traveling to the Iberostar Laguna Azul and it will be my last. The resort was completely booked when we stayed mid April, and it felt a zoo. The staff at the resort were tired and it showed In the service they provided. I felt bad asking them for a drink or a coffee so I often would go without. that's no way to spend a vacation...especially after spending good money to go. The food at the resort was awful.... Yes I understand it's Cuba and I didn't go there for the food bu [... read more]t it became sickening to eat after the 3rd day, as the food at the buffet never changed. At the end of the trip I just stopped eating because I had no appetite for anything. If you want my advice, just save your money and don't go to Cuba at all. After the first few days on the trip, We ended up having to go to a hospital outside of varadero and it was an absolute nightmare. I could never return to Cuba after experiencing the unsanitary conditions, irresponsible doctors and lack of medical equipment necessary for even basic healthcare. Do your research....it's not worth it.

Iberostar Origin Playa Alameda: Good Holiday with some hiccups

This hotel was very clean and well kept. Food was just good. Rooms were clean however our room had no bathroom door and the balcony door didn't lock- we didn't complain, just adjusted to these issues. Beach towels are in your room when you check in however it wasn't until day 7 of the trip that fresh beach towels were available at the pool towel hut. Beach was small but enough room to accommodate the beach chairs. With the exception of the entertainment staff, the rest of the staff was ver [... read more]y unfriendly (contrary to what I had read on most reviews). The pool bar staff were extremely unfriendly. It got to the point that it was uncomfortable to go to the bar. Buffet staff did their jobs and didn't go over board to be nice. Not sure if this was due to the fact that when we had our money changed over they gave us all big bills, did not have small bills to give us... therefore it wasn't until around day 3 of the trip that we were able to finally change big bills for small (for tipping). At that point I think maybe we were labelled as the non tippers - --so when you finally get money and tip and still you are still treated rudely, well why bother tipping ?? There is a large kids pool but most kids end up in the deeper part of the pool. There were no daytime pool entertainment activities until around 3pm. The shows they had at the pool were very entertaining. This hotel had a lot of young families and people over 70. Didn't know this before booking, somehow that missed the reviews. There didn't seem to be many middle aged people. So overall, we had a good holiday because we made the best of it, but this is the last visit.

Iberostar Origin Laguna Azul: Horrible Experience

Had a horrible experience at this resort. Staff were not nice at all. The only person we liked was the ice cream girl. Medical team sucked. Worst resort I have ever been to. Will never go back here, or to Cuba!

Iberostar Origin Laguna Azul: Not the vacation we were hoping for

The hotel grounds are ok but I have been to cuba 12 times and this is the first 5 star and I saw nothing that made this resort any better than a 4 star resort. The food was horrible. All 12 of us got sick at some point on the trip with diarrhea and it lasted several days. The hotel was completely booked while we were there so that made for extremely long line ups for drinks and food. There was always a fight for shady seats by the pool. We were definitely disappointed with our choice in reso [... read more]rt this year and no one from our group of 12 will be returning to this resort or even to cuba in the future.

Iberostar Origin Playa Alameda: Very average resort 3 star resort with relatively friendly staff

Our first all inclusive experience at Iberostar Playa Alameda was as follows: THE GOOD PART: 1. The weather was not hot and breezy, good for surfing not for swimming though 2. The beach and the ocean were nice although a bit wavy but kids enjoyed it 3. Reasonable sector manager and the most of the staff to negotiate some unpleasant experience. 4. There are some nice little shows to watch (We liked singers and acrobats). THE BAD PART: 1. After check-in at 3 a.m. we were pl [... read more]aced in a ground-floor room at Building No.12. Room wasn't clean, smelled of musk and mold and beds smelled terrible. My wife has allergy to mold so It took us 12 hours to be moved to Building No.16. The room was more or less clean although towels smelled like shit. After tipping our cleaning lady we have got them replaced. 2. Building No.14 is being renovated right now and you will enjoy a lot of noise, worker's talks, etc. along with ocean breeze. 2. Double beds are very small and uncomfortable. Consider it as a king bed cut into two parts. My god's feeling that double bed at Super8 is way bigger. We were finally extremely lucky to get extra cot for free and use coach for our youngest. 3. Beer, water and pop supplies (2 beer,2 pop and bottle of water) for the room are delivered every other day, well, if you tip you get more frequent schedule. But, that is what we have paid for, right? 4. Not sure who does the laundry for this resort. We were extremely lucky to get our bedding and towels (after tipping, of course) not smelling terrible. 5. If you want to enjoy a La Carte restaurant(s), make sure you prepare yourself for the small portion of food from the same breakfast buffet on a big plate and, I forgot to mention, that if you don't want to pick something from the wine card(not included in your package) you will get a complementary glass of wine from the same buffet(Damn, I thought Naked Grape was the worst I have ever tried) 6. The variety of food was as a variety available food offered but sometimes it was a difficult to choice to make because we wasn't sure about freshness. But at the end of the day, we kept our first aid pills in place (sorry, safe) being ready to any unexpected situation. All the fruits were green, except papaya, may be? We have tried fruits outside hotel and it tasted amazing(really?) There was one day when the food was good(Saturday, I guess?) but that was the day when the staff was collecting the surveys about quality of food and service. 7. The last point would be the location of the hotel. It is far from Varadero. You can take a double bus, of course, but next time we will stay in, say, Barceló Solimar just because its in walking distance or, may be, just for comparison sake? Overall, it is ok for the first time and I would rate it close to 3 star

Hotel Mojito: Great value!

Our family of 4 (2 adults, 2 children) enjoyed our stay at Iberostar Mojito. Very quick check in! The grounds and rooms are kept very clean, lots to eat at the buffet and the a la carte restaurants are good as well. We found the staff to be very friendly, smiling and saying hello. The beach was amazing, from that very first view you take as you walk down the boardwalk, smooth fine sand, turquoise water. The tide is high in the morning and goes out in the afternoon. I couldn't get over how  [... read more]clear the water is here - breathtaking. We spent alot of time in the pool, the kids enjoyed this very much. The entertainment team did an excellent job in running activities poolside during the day and we also loved going to watch the shows every evening. The rooms and certain places around the resort need updating, but like I mentioned everything was kept clean which was great. If you're looking for modern, luxurious accommodations, then this place isn't for you. We would recommend this resort to friends and family and would most certainly come back here again.

Iberostar Selection Ensenachos: Absolutely Beautiful Resort and Staff

This has been our fourth time back to this resort, once Park Side, once Grand Villa, and twice Spa side, and we usually travel with a few other couples. We have been lucky to travel a fair bit and this is only one of two resorts we have ever repeated; it is the beauty of the location and the staff that will continue to draw us back again and again. They have two beaches with fine powdery sand and shallow gradual slopes great for children, and abundance of sea life to keep all entertained. Being  [... read more]on it's own Cayo (island) the beach is private and has no vendors or crowding, there is also no need to do the early morning "towel reserve" although some still do. The food is very good throughout the resort, sure I have had better in countries with no supply issues, but I always find more then what I need to eat. The rooms are very large and are well maintained. Being that this is a mature resort, the first built on the island, the vegetation is absolutely amazing making your walks and scenery enjoyable. Due to its location in a protected area the resort is setback from the beach and does entail a fair bit of walking - just something to take note of. The biggest draw for me is the staff - they are the reason we consistently return here. They are the kindest, most enagaging, and genuine staff I have ever met. They'll remember your favourite table, seat, drink by the second day. Gardners and maintenance staff will smile and give a genuine Hola when you cross. You can tip - or not - and you'll still get that same service (although, I always recommend tipping - you would tip back home, only difference here is the product has been prepaid). I would also recommend a day excursion into Remedious which is one of the towns the bus goes around on your way from the airport - the twon and church are beautiful.

Iberostar Origin Playa Pilar: Amazing Cuban resort!

This is my second time at this resort and I loved it just as much. Many of the staff remembered me from my first visit and were so nice. Loved the pool, the restaurants and the entertainment. I am not a beach person but the layout of the beach at this resort is laid out really nice. Would definitely go back there for a third visit.

Iberostar Origin Playa Pilar: Great Staff, Great Resort

First trip to Cuba and this resort definitely appeared the best as we passed others on the day we arrived. Oney, the bartender at the cigar bar makes the best drinks and we didn't even go in the pool because the ocean cove that was at the edge of the resort was beautiful and warm! The food was even okay! The best was anything that was made fresh to order for example the fried fish station at the buffet. But by far the most impressive thing was the kindness and happiness of all of the staff. Ever [... read more]y single staff member had a smile on there face and would say hola every day! Great experience! And so close to beautiful Pilar beach as well!