This resort was disappointing. Not a terrible time , it just lacked in quality and entertainment compared to other places we've stayed in varadero. The lobby isn't very open to the outdoors so it's very smokey. Almost unbearable if your a non smoker like myself. The food was the exact same everyday in the buffet lunch and dinner. Breakfast was ok, the bacon is never cooked but if you take it up the chef will fry it longer for you. 24 he snack bar only served fries hamburger and hotdogs and ran o[... read more]ut late in the evening on the day we arrived. Pizza is served at snack bar on a random days . The resort advertise more snack bars but there was only open for lunch and the other was back/24 he one The bars were either the swim up, beach bar or lobby which was laid out very inconveniently and has ZERO entertainment. The lobby bar had a piano playing every night which was not entertaining. This resort had very little in terms of music and entertainment aside from the Little theatre shows which were not great. All that nit pickyness aside it's Cuba. If you've been there before you know what to expect. The beach at this resort was incredible. Simply beautiful. But I would not rank this hotel any higher than 3.5 . Elevators were broken, one day all the toilets were closed so you had to walk from beach to the main lobby and then no toilet paper. Wifi is available but it's a terrible connection. The a la carte were delicious.
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Printingnstuff -
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Iberostar Waves Costa Dorada: “Very nice and helpful staff & chefs were amazing with my special dietary needsâ€
We arrived to a nice clean oceanview room. The maid surprised us with a nice romantic turn down service when she noticed I had a nice piece of lingerie I had takin out for bed time... Nice touch, my boyfriend was impressed!
Food was great & the serving staff do not push for tips which is a big plus for me. Having been to Cuba a couple of times & find they are a bit pushy for tips. The organize tons of events for adults & kids. The nightly entertainment is great & your never bored. The beach l[... read more]unches are a nice touch as well. The guys by the beach that promote a market up the way are a little annoying, but just talk friendly and laugh & tell them your not interested and they will leave you alone. Another BIG plus is that there are security everywhere! Had a great romantic get-away for sure.
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Dissapointed -
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Iberostar Origin Playa Alameda: Clean but dated in dire need of repair to bathroom bed was terrible
Not the best needs some update dining was terrible meals were the same everyday the night shows we're okay the showers didn't work well door couldn't shut properly room smelt must the waiters were very helpful but I would rate this hotel as 4 stars check in was fine
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Private -
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Iberostar Selection Varadero: Great hotel
We are a family with a 2 years old. We stayed 5 days at april and we really appreciate this hotel and also booking with tripcentral. The staff is really friendly and they were so kind with us. The beach is great and also pools. I recommend it.
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Private -
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Iberostar Origin Playa Pilar: Lovely New Resort
We enjoyed the lovely amenities of this resort. Nice buffet meals with tasty selection of fruits and veggies, rice and beans, fish, meat and cheeses. My one critique is that meat and fishes were somewhat overcooked and therefore dry and lacking taste. However there were lots of other options like cold meats. Yummy omelettes were available each morning made to order and superb. There were a la carte eateries where one can reserve for a particular evening. There was also a hamburger and fries eate[... read more]ry a few steps up from the boardwalk. Great hamburgers. Alcohol and non alcohol beveridges were available in abundance.
Cuban people are LOVELY well groomed, pleasant people who always seemed to be smiling with their eyes. Conversation with them revealed positive, grateful ambitious people. Most travel daily two hours by bus each way from the nearest town, but do not complain. There seems to be an "Attitude of Gratitude" among staff.
The grounds are well kept with several pools, lounge areas, gym and spa. A board walk borders the water front. The water is a magnificent aquamarine which depending on the wind/breeze can show at least three shades of that color.
My only disappointment was that there is no beach between the waters edge and the resort. I enjoy being able to walk the beach. Pillar Beach is nearby but requires a hike or bus ride up the highway, neither of which I enjoy.
The resort has several guest hotel units spread through the resort. Access to theses is by well maintained walkways bordered by well managed garden beds.
We had a very pleasant stay
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Henders52 -
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Hotel Mojito: Wonderful first time experience!
After 25+ years, this was our first stay at an all-inclusive resort. We enjoyed the experience, from the staff & service, to our room, our view and our accessibility to the beach and adult pool. Wonderful!
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Maggie66 -
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Iberostar Origin Laguna Azul: Very nice resort
Resort was very well kept, food was good, friendly staff. Our room service was terrible, still cleaning at 6pm, a few days no shower mat, no hand towels. In our sons room a few days they used their beach towels as there were no towels in their room.
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Private -
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Iberostar Origin Daiquiri: Great Family Resort--Amazing Service
The resort was a perfect place for a family vacation. Great value for the money spent. The resort is small which means the pool, beach and restaurants are never over crowded. Everything is close by as well. The lobby is nice to sit and relax. Great entertainment team, star friends and live bands were fun. They always had fun activities throughout the day to participate in. Food and drinks were good. The staff are what make this resort so wonderful!! They treat you well and are very kind[... read more] and appreciative.
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Private -
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Iberostar Origin Laguna Azul: Good resort.
The maid service was horrendous. Towels not changed daily. Toilet paper not replaced. Pillows missing and askedmfor several times. Etc etc. Rooms made up very late in day when wanting to get ready for dinner.
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Iberostar Waves Costa Dorada: Returning Vacationers!
This was our second time to the Iberostar Costa Dorada. We were not disappointed!
The staff at this resort are by far the friendliest and helpful of any resort we have been
to. Attention to detail. Our maid Felicia did a fantastic job looking after us.We had everything
we needed. Anything we asked for it was in our room! Beautiful towel art every day! Our
server, Sarita looked after us every meal. We were showered with hugs every day!
The resort is in need of some updating, but the room[... read more]s are very clean and the resort is
very well maintained. The food is excellent. Lots of selection. We would definitely
return again.
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Private -
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Iberostar Origin Daiquiri: Awesome resort for all!
Grounds well maintained, friendly staff, rooms need some upgrading. Pool active place, beach is awesome!!!! Lots to do and participate in on resort! Food good ! Cuban people love Canadians and the reverse is true! Many clients return every year and enjoy the resort as the staff remember them! Felt very safe walking around the resort! Great for kids! Had a very enjoyable time!
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Amward335 -
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Iberostar Selection Ensenachos: Amqazing Vacation
Iberostar Ensenachos Is the most beautiful resort we have visited. The grounds are very well maintained, lush and beautiful. The staff is incredible they go above and beyond to make your stay amazing. The accomidations are well kept up and your every need is met with a smile.
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Private -
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Hotel Mojito: Been to Cuba 23 times. This was the best!!
I have to say, that I was not quite sure about this resort. I had stayed here many years ago when they had different owners.
Well for number one. The staff are amazing! They really make you feel like family...
I have to say that the clientelle that is attracted to this resort are just as friendly.
The room that we had was very large clean and the bed and pillows were very comfortable.
The food was the best that I have ever had in Cuba. There were stations that offered fresh hot food. The a[... read more]lacartes were really good as well. The bar service was excellent too. Never had to wait for a coffee or a drink.
What I am saying, is if you treat our fellow Cubans like how you want to be treated there is never a problem.
The beach was incredible!
The only negatives that I have, and MANAGEMENT take note.... The boardwalk to the beach was very dangerous and we could see that someone could get hurt. We did complain and nothing was done.... Take a close look at it...as well, we are both swimmers and the pool was filthy. You need to take a look at that. Not once the whole week was it cleaned...
But other than that it was a perfect holiday. We really like the gym and Jorge was a treat. He really knows his stuff and if you need any direction for fitness he is your man. We know, we compete hard core in triathlons.
We plan to go back next year for 2 weeks and if there is an indication that people love this resort, most of the people we have met are repeat clients... I give it a 5 star all the way....
Lovely resort and as we had a bungalow away from the pool and festivities, it was a very peaceful trip. We spent most of our time on the beautiful beach and ate in the a la carte restaurants while we were there.
We were warned. The food is bland and not great. I was surprised that it was all true. Sadly the food was awful unless we stuck to the simple eggs, bread, fruit and so on. Some salads at the buffet had some taste, but the two restaurants were sadly disappointing.
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Iberostar Waves Quetzal: Great resort with beautiful sandy beach, friendly staff, amazing jungle
We had a great time during our stay at Iberostar Quetzal. We stayed from April 7th to April 14th
The weather was pretty good, day time temperatures during our stay were around 30 degrees Celsius and it rained only once but at night. Some days it was windy at the beach.
We found the Iberostar shows and staff performance better than in other resorts we visited in the past and we were always looking forward to see the nightly shows. The staff at the resort was always friendly and helpful, sp[... read more]ecially Karlos from entertainment.
WiFi was available throughout the resort and we never had an issue with it.
The resort grounds are well kept. In particular, we really liked the small jungle between the pools and the main restaurants and lobby. It was very peaceful. You can see lots of wildlife like: monkeys, flamingos, peacocks, swam, docks, Iguanas, turtles, agouties etc. We also enjoyed that the grounds have two good quality tennis courts and at 8:00 am a tennis pro would provide some basic ball feeding to practice your strokes. This was a pleasant surprise and it was a great way to meet other tennis players in the resort. The ball feeding lasted about 30 min and afterwards the Pro would pair players to play a game.
The food was excellent with good selection and quality. The a la carte restaurants we enjoyed most were the Japanese and Italian. Finding reservations for a la carte restaurants was never an issue. The main buffet is open from 7:00 am to 10:00 am (breakfast), 1:00 pm to 3:00 pm (lunch) and from 6:30 pm to 10:00 pm (dinner). It would be nice if there is less gap between lunch and dinner at the main buffet.
The beach at the resort is one of the best in the area. It is very wide, sandy and there aren't any rocks. The water was clear with beautiful shades of green and blue. Seaweed started to wash up after our 2nd day and the staff was working hard to clean it up but they were not able to keep up with it. They need more staff and equipment to clean it. Beach chair: We always found enough beach chairs and shade and it was never an issue during our stay.
The resort is located close to Playa del Carmen. I takes about 30 minutes to walk to Playa del Carmen or 5 minutes by taxi. One night, we walked to Playa del Carmen and enjoyed the street performers located at "Parque Fundadores" close to Quita Avenue and Benito Juarez Avenue. It was such a nice surprise to watch these shows of the Mexican and Mayan culture. It was a great place to seat down, rest and take some pictures. Make sure to tip the street performers. I was amazed at how good they do the street performances. Later we walked along 5th avenue where we dined and shopped. Overall it was a great resort and enjoyed our vacation at this location.
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Private -
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Iberostar Selection Paraiso Lindo: Something for everyone
We enjoyed our stay at Iberostar!!! We stayed 10 days in April 2017
The resort is HUGE, so it literally has something for everyone.
The staff was first rate!! Everyone from cleaning staff to the night lobby staff went out of their way to help and always with a smile!
Good food!? Wow.. GREAT food! and first class service at every restaurant and the buffets!
This place cost a little more but wow they deliver a first class vacation!
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Diana Banana -
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Iberostar Origin Laguna Azul: Meh~
Excellent layout, beautiful beach, dilapidated hotel unfortunately with cold jacuzzis, mediocre food & drinks, busted elevators and light fixtures,most of the public bathrooms closed or had no soap, broken doors, slow service, tip motivated, line ups for everything, no lobster, no banana chips. Came home with gift of dysentery. Nightly entertainment was Cuban typical. Only go if the price is right. I've had better in Cuba. Note: cost is less expensive at the airport for cigars, local brand alco[... read more]hol, coffee, and currency exchange in case you are wondering.
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Marty11 -
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Iberostar Waves Quetzal: Awesome vacation
The staff were amazing,great service, clean rooms and good food. All the à la carte restaurants were good except the Mexican restaurant was just ok. Rosie from the lobby bar is excellent and made our vacation. Edwardo the consierge was also amazing. I would recommend this resort to friends and would go again
Resort is dated. They are upgrading rooms - make sure you request one of those. Staff seem like they don't want to be there - not helpful. Food is below average, even for Cuba. Bottom line is you get what you pay for. Spend a few extra dollars