Iberostar Origin Laguna Azul: Iberostar Laguana Azul

After staying at Riu resorts we were expecting the Iberostar Laguana Azul to be at least equal in quality & service. We were extremely disappointed in the whole experience from waiting 4 hours at check-in and then having to change rooms because the first room did not have a working toilet, to the room we finally stayed in where the patio door did not lock, the bar fridge was all rusted on outside & beverage supply was never replenished for the week we were there. Maids do not damp mop floors i [... read more]n the rooms, we had to ask for facecloths, only receive 1 bar of soap every 3 days, elevators not working & food in the buffets always cold unless you lined up for an excessive amount of time to have items personally cooked. Many plates in the buffet area are chipped and cracked & staff have not been instructed on how to properly set up a table - every time we went, the silverware was different, there were no designated wait staff for each section so patrons received inadequate service. We realized we were going to Cuba where the people are all very friendly and helpful but did at least expect a higher level of service being an international chain such as Iberostar. In our opinion, this hotel does not warrant a 5 star rating but maybe a 2.5 - there are many repairs and upgrades that need to be made.

Iberostar Waves Paraiso Beach: Fabulous resort

We got an upgrade a free upgrade a junior suite to the Del Mar location at the resort! It was a 2 minute walk to the pool and beach. Fabulous resort, spectacular pool, great choice of restaurants. Great entertainment. Was disappointed with the beach because of overwhelming amount of seaweed----resort worked really hard to try and clean it up however it was impossible due to amount ----

Iberostar Waves Paraiso Beach: Loads of Fun!

The hotel was always clean with plenty of staff to cater to our needs. The food was good and fresh with many choices and variety. The pools were abundant and clean as well. This was a very family friendly resort. My family travelled together with 5 adults and 5 children with 4 of them under 4 years old. We were accommodated at every turn making our stay a pleasure. If I was to say one negative thing about the resort was that the tiles around the pool were very slippery when they were wet i [... read more]n combination with bare feet. Children, adults, elderly and many drunk people fell around us as the day progressed. It would be good if something were done about that. However with flip flops on it was fine!

Iberostar Waves Dominicana: `Clean and comfortable resort

Our trip to (Apr05/17) to Iberostar Dominicana was really good. The Puntacana airport is busy and is not wheel chair friendly. The resort is completely wheel chair friendly. There are 4 elevators and you can go to the beach by wheel chair. Also you can walk from beach to your room by bare feet. Beach is well maintained white sand and any body can go in to water. Rooms are big and comfortable. No problem with AC or hot water. The resort is big yet you can walk to the beach, your room and the  [... read more]lobby. Good selection of food with lots of fruits ,bread, meat and veggis. The beach restaurant is also good. the drinks are average. Entertainment is a waste of time except the Michael Jackson show. Iberostar Dominicana and Iberostar Puntacana are side by side, you can choose any one. We will go back again.

Iberostar Origin Laguna Azul: Great resort!

Everything about the resort was wonderful....everyone there was so nice. Would go back in a minute!! Beach was beautiful, service was awesome and food was good! Rooms may need a bit of updating but other than that, perfect vacation!

Iberostar Waves Paraiso Beach: Good Resort- Huge

Pros - This was a good resort but very large. The pools were amazing, food great, staff excellent every where. We were upgraded from the Beach Resort to Del Mar closest building to the beach Building # 11 Cons - Beach was full of seaweed the entire week. Water too rough to swim in and beach not really nice to take a long walk on due to the seaweed. Staff worked very hard to clean it up with tractors but that wasn't enough to clear it up. Pool chairs also was a problem daily as people rese [... read more]rved chairs as early as 6 am and by the time you come down for breakfast as large as the resort was you could not get one chair. The problem being is that people put towels on the chairs and then you don't see them the whole day. They go to the beach. One day we had to sit on the cement on our towels and complained to Guest Services. They gave us a bottle of champagne and strawberries.

Iberostar Selection Playa Mita: Amazing Resort

The staff was great could not do enough for you. Nice clean rooms; always things to do if you wanted, nice quiet areas if you wanted. Food was great nice selection at buffet and 4 very good restaurants to choose from.

Iberostar Origin Laguna Azul: Mostly wonderful

Hello, I hope you don't take this honest review personal, I realize the 5 star accommodations aren't what we are used to in Canada, but I just want to point out a few concerns. First of all the air conditioner wasn't working, after 2 days I mentioned it to the front desk 3 times and eventually was moved to another room. The first room had ants, no screens on the patio door the fan was not adjustable and was barely moving. The lamps were not attached to the wall, but was hanging on with wires s [... read more]howing. However we had an very nice lady who did a fantastic job with our room upkeep. We requested a crib because we were traveling with an infant and were given one, however it was not up to standard! To be honest it was disgusting. The white rails were not white and the mattress was an old sponge with stains I cannot begin to describe. In my opinion, very unsanitary for anyone to sleep in let alone an infant, it looked like it had never been washed. Needless to say we did not use it. On a more positive note, the hotel itself was outstanding. Very beautiful, well kept & the staff we really friendly. Food was very tasty & plentiful as well as the variety of drinks offered. We didn't get to enjoy any night time shows or entertainment because we were in our room fairly early with the baby, but other guests mentioned they had fun. I definitely would come back to this hotel if the accommodations we a little cleaner and was given the opportunity. Please understand, I'm not upset, but at your request was very honest about my experience.

Iberostar Origin Laguna Azul: Very nice

Beautiful hotel and landscape. Great service and very friendly staff. Rooms was decent, a few thing could use improvement. Was not happy with the air conditioning in the first room, did not seem to be working at all. But staff was happy to relocate us after the issue could not be resolved. Food was pretty good, except the meats. But not many people go to Cuba for the food, it's for the gorgeous weather, beaches, culture and history. Amazing beach at this hotel. Lot's to do, beach yoga, water zoo [... read more]mba, dance lessons. Again the staff were amazing. They treated my daughter like a princess. Everyone was very friendly to us. The pool and grounds were always tidy and well kept. Had a wonderful 5 day stay.

Iberostar Selection Hacienda Dominicus: Top notch resort and service

We are a family of 4 with 2 boys travelling for March break. Overall we were very satisfied with the resort and it's management. The ocean was warm, shallow and had no seaweed. Excellent for snorkelling and waddling. Everybody at the resort was very friendly and happy to help-we never met a grumpy person. Management was always on top of any minor issues that arose. Our concierge, Paula was the most helpful person and arranged a surprise birthday cake and bottle of rum/fruits for my husband's bir [... read more]thday. Availability of family suite (2 connected rooms and 2 bathrooms) is what made us choose this hotel and what contributed to a happy holiday, as our teenage kids had their own space. Resort did not seem very crowded despite being March break and we always found a place to sit in the shade even after 10 am. Everyday we did a different activity,we never got bored in 2 weeks, despite being a relatively small resort. Evening shows are the only thing that were really lack lustre at this resort, and you could not find a place to sit in the lobby at night to have a drink, so we just walked around instead or decided to retire early, which we have never done before on vacation. Food choices were plenty, but they seemed to lack spice or taste- but you could add your own to taste after, as a wide variety of sauces and spices was available to help yourself from. Overall very happy with Iberostar.

Iberostar Selection Varadero: Found my "Go To" Vacation Spot!

I don't ordinarily write reviews because I feel experiences are all relative and I haven't been wowed by a vacation spot in many years. However... This resort offered everything I could ever want from a Vacation. I (48), traveled with my father (81) and his girlfriend (79). I stayed solo in my own room and I always felt safe. The room was spacious and had comfortable beds with nice linens and everything you could want to be comfortable. If something isn't there just ask. Walk ways t [... read more]o the pool and beach were always enjoyable with a wonderland of exquisite trees, bushes and flowers. The beach is incredible with white sand and clear blue water. Many days I walked along the shoreline for as long as I wanted, always feeling safe, relaxed and happy. No one ever around harassing you to buy something. It's not a massive resort but I did get in a lot of walking, which was great-- at least 6K steps a day! The food was fantastic for the most part. Could always find something delicious and healthy to eat. My favourite was the fresh fish, pizza, pasta, home made bread and cheeses, assorted vegetables, legumes and fruit. They had chicken, beef and lamb which were all tasty. I can not believe that anyone could have a problem with the food here. They cook with real ingredients, minimal oils and salt and I never had to reach for the salt and pepper shakers. I didn't like the butter or margarine so I just stuck a piece of cheese in a bun, or they do have oil at the salad bar. The ice cream is the best I've ever tasted. So fresh and creamy!! The service at all of the al a carte restaurants is fantastic. Beautiful happy people making sure you are happy and satisfied. Tip: If you are feeling snacky between 4-6, they have a Cafe in the lobby with delicious sandwiches. Atmosphere was Cuban Casual elegance. Not flashy on first impressions, but when you sit and take it all in, it's very impressive. I felt the atmosphere had a Cuban/Spanish flair with thatch roofs, pretty windows, light fixtures and tiles, open air areas, gorgeous bamboo woods and architecture. I absolutely loved all of the live music, and pop up bands throughout playing beautiful Cuban music. Always a delightful suprise popping up somewhere! Considering the traffic, the resort was ridiculously clean throughout. The service was among the best I've ever experienced at an all inclusive. Cubans are warm, genuine and helpful people. I was amazed at their ability to smile and serve so efficiently day after day. The bar staff especially, were incredibly efficient. Various drinks were served in literally seconds, and the bar was always clean. I loved how they always greeted myself and everyone with a warm way of saying hello or friendly hand gesture. They actually remembered what people were drinking and always made you feel special and taken care of. Quite a feat with the number of people they serve day after day. A Special shout out to Cesar and Mandy at the lobby bar! The shows are so fun and the entertainers are so talented. They really take you away to a fantasy land when they perform. Some of the shows are geared towards children but don't miss out on the 80's night, or dance shows. The magic show was great as well. So much fun to watch. I did make use of the Spa for a Pedicure and Massage. The pedicure was nice, gentle and effective (my toes still look very pretty). The massage with reflexology was truly the best I ever had. I will go again when I go back. I've been to many all-inclusives throughout Mexico, Dominican, Jamaica, Aruba. I can confidently say Cubans are the 'coolest', most gentle, beautiful (inside and out) and hospitable people I have ever encountered. I met many fantastic people at the resort from Europe, UK, South America, Canada, many of them repeat visitors. I can certainly see why. The only thing I would change, is to make it an adults only. The stay made for a busy time but the kids were pretty cute and well behaved. TIPS: I was feeling a little stressed about the tipping situation. Thankfully, I didn't feel pressure from anyone to tip, but when we did it was so graciously and genuinely appreciated. Mosquitoes: Not a problem for me and they usually love me. I did try to remember to spray my legs and feet, day and night though. Unfortunate things happen on Vacations. I am still (hopefully) waiting for my luggage to come home. Things happen but I won't let it take away from my glorious holiday. Thank you to everyone at Iberostar Veradero for a wonderful vacation! I felt truly spoiled and I will be back! Hasta Pronto!! xoxo Leigh from Hamilton, Ontario

Iberostar Origin Daiquiri: Amazing Vacation!

The resort was so clean. The service was impeccable, the beach was beautiful, the food was very good. I've been to many, many resorts and this one was a 10 out of 10. Thanks to Robyn Murray for her suggestion and overall help with booking. 😊

Iberostar Selection Varadero: Beautiful resort!

This resort was beautiful. The grounds were kept impeccable,the staff were so courteous and friendly. There was always something to do or lots of places to relax and do nothing. Lots of variety to eat.

Hotel Mojito: Had a great time!

We travelled to the Iberostar Mojito for a quick 4 night girls getaway. The food was the best I've had in my 8 trips to Cuba. The resort was clean and I loved the fact that there was an adult only pool. There were many return guests that had a special bracelet that they give out after your 7th or 8th stay. That says a lot about this place. I also appreciated that the buffet was enclosed and air conditioned. I didn't miss the heat, flies or birds that can be irritating during mealtimes. The o [... read more]nly things I really disliked about this resort is the fact that other than the ground floor terraces there weren't any balconies at all. I've never seen that before and I don't understand why they would design it that way. Also the pools had lots of green algae growing in them. I'm not sure how often they are scrubbed but it was there when we arrived and also when we left. The beach was beautiful and the staff mostly friendly.

Iberostar Origin Playa Pilar: Wow amazing resort

A very family oriented hotel, we had a great time and would recommend this resort. The staff was exceptional and happy to help. I would go back in a heartbeat. A big thank you to the staff you absolutely made our stay very memorable.

Iberostar Origin Playa Pilar: Spectacular Cuba resort! The best yet!

What an amazing, breath taking resort. Hands down, the best cuba resort I've ever herd of and been to myself. Would recommend this to anyone! VERY modern and clean! including the rooms, bathrooms, resort bathrooms and everywhere on the resort. Two of the el a carts were breath taking, japeneese and gormet were my favourite. You walked in feeling like you were at 5 star restaurant for both places. Food at both restaurants were very very good, that's comming from a foodie myself and 3 people as we [... read more]ll. The mediterranean al e cart was my least favourite as they used food from the buffet and it was not mediterranean cuisine. Another downfall for me is that there is NOT your typical beach. It is man made and the sand area with lay down chairs and huts are behind a beautiful boardwalk ultimately blocking your view of the water. There is no real beach here which was huge for me. There was steps that you could enter the water with from the board walk but there was a tiny area with sand that led into the water, which was were the sail boats and paddle boats were. Which were by the way free and so much fun to go with a group of people on!. On the bright side you are a 20 min walk from one of the most beautiful beaches in Cuba called Playa Pilar. You so have to pay for drinks and your beach chair. But it is WELL worth it and that's were you get your REAL beach. It is unreal and just absolutely amazing. Overall a WONDERFUL experience and amazing resort, one of the best I have been too. A must go!

Iberostar Origin Laguna Azul: Disappointing Experience

One of the reasons we chose to go to Cuba was the friendliness of the Cuban people, I didn't find this at this resort. We work in the hospitality/tourist industry and with the exception of housekeeping, a few servers (I wish I'd noted their names) and the masseur on the beach found the staff morale to be very low, very few staff smiled or seemed happy; usually a management issue. The grounds & beach were beautiful, and our room was very clean; maintenance issues were never addressed, shoulder [... read more]s were shrugged by front desk staff when they were reported to the desk. We were travelling with my 78 year old father & other family; the phone in our room didn't work and we wanted to be able to get in touch with my dad and wanted him to be able to get in touch with us in case of illness and he was away from our room and calling would have been easier than 4 flights of stairs and walking 2 buildings over for him, even telling us it has never worked would have been better than the shrugging & "he'll fix it". The buffet was okay, ala carte restaurants were good, air conditioning would have helped, I wasn't going for the food though. If you want a shaded chair on the beach or poolside get a towel on the seat before 6:30 am, we read that this practice wasn't allowed at this resort but found otherwise. on our last day we had to check out at noon, we were told by our Sunwing rep that we would have use of the facility until our bus came at 12:15 am that night, access to a shower & a room to change in. We went to change at about 8:00 pm and were told that the spa closed at 6:00 and that we would have to change in the bathroom (they aren't the cleanest places in the hotel or big); again the desk staff shrugged their shoulders. I would visit Cuba again, its a beautiful country, I would avoid Veradero though and head to a more tourist friendly area, I heard from more than a few people that Santa Maria was far better and that this resort wasn't typical. Our trip with Blexie Tours to Havana was AMAZING, our guide, Rolando & driver, Alex were great, incredibly knowledgable, friendly, I can't say enough good things about them! Old Havana is beautiful, and I would recommend seeing it!!! We took the Jeep tour, driving through Matanzas was an experience, the countryside was nice, meal at the farm was very good; my only complaint is that the guide only spoke to the local vendors, it would have been nice to get some info from him regarding the areas we visited; other tour guides at the sites did chat with us and answered our questions however, same company so we just seemed to get a less involved guide. I still had a great vacation and like I said, I'd go back to Cuba, I won't stay at another Iberostar and will head to other areas of the island.

Iberostar Origin Laguna Azul: Amazing resort

Everything is just super, perfect beach, very nice stuff, super entertainment, very good pools. Amazing grounds. The food is good too, especialy for Cuba. A lot of things to do. Kids friendly! Will recomend!

Iberostar Waves Punta Cana: Iberstor Punta Cana

The big benefit was the room close to the pooland the beach (no long walk or buggy ride !) For the cost and the perceived reputation ar Iberostar I expected a more "holiday" room versus a very basic room. There were no problems with the room but I was disappointed in the warm of the room. I wouln't discourage anyone from going there but I will fine something different the next time for myself. Happy with the foof and food service. Victor

Hotel Mojito: Great resort!

Had a wonderful vacation at Iberostar Mojito. Grounds and rooms were very clean. Beautiful beach, great for long walks. Pool with swim up bar was the perfect place to hang out. Food was the best we have had in Cuba. Especially enjoyed the lunch time grill in the picnic area on Tuesday, Thursday and Saturday. The a la carte were great, as well as the buffet for breakfast and the snack bar anytime. The staff were all friendly and accommodating with special mention to Axel, Jose, and Jose the magi [... read more]cian at the swim up bar. We will return.