Riu Palace Riviera Maya: Top notch. Prideful staff make it what it is.

The rooms and grounds are clean and well maintained. The beach has nice sand and a safe swimming area. There are always chairs available. The pools get a bit busier and are cleaned daily. The food is very good with lots of variety. Two of the restaurants have dress policies for men but not for women. Policies should be the same for men and women I believe. I cant day enough about the staff. They are well trained and personable.

Platinum Yucatan Princess: Nice hotel

Good hotel, great food. There was a slight smell of sewage that we couldn’t figure out where it was coming from. We weren’t in the rooms very much so it wasn’t a big factor. If you plan on being close to a family member with 2 room bookings, it is difficult to arrange this. I was far away from my family, even though we asked to be close together. You can’t contact the hotel by email to make arrangements either.

Barcelo Maya Colonial: Amazing resort

People where great, food was excellent, my only problem was I could have flown from Victoria, and not Vancouver, I thought travel agent knew where I lived, and we asked for 2 beds and only got one.

Riu Playacar: Rui Playacar

The beach was the most AMAZING beach ever!!! Like anywhere, the staff was excellent! It was a milestone birthday for me and they made it special! Food was repetitive and would have liked some variety. Overall, great memories were made here!

Sandos Caracol Nature Resort and Water Park: Great Family resort

Beautiful grounds- very tropical & well maintained, lots of resident creatures wandering around ( peacocks, cats, Mexican raccoons & monkies ) Lots of walking & bike paths- definitely recommend bringing a stroller for young kids, you walk everywhere. We stayed in the older section of the resort- rooms were tired & in need of some TLC. Our cleaning Lady did a fabulous job of keeping things spotless. Food was mainly buffet style- OK but not great, lots of choices to keep kids happy though- h [... read more]ot dogs, pizza, fries, ice cream. I would highly recommend the Asian restaurant , show & food were excellent !! Book as soon as you get there, reservations book up quickly. The steakhouse was another favourite & a must. There are lots of activities for kids & this resort is definitely there to cater to their every whim. I would recommend it to young Families & teenagers. We travelled with 4 teenagers ( 13-18 yrs ) They found things to keep them busy for the most part & if they were bored they seemed to always be able to get on the internet- argh !! Not recommended if your travelling with an adult group.

Barcelo Maya Caribe: All you need in the Mayan riveria

Great amenities! as an athlete the gym and pools provided great workouts. Great staff like Irene Sanche at the beach pools. Comfortable rooms Would recommend to anyone. This was our 4th visit and hope to go back again

TRS Yucatan: Truly wonderful in every way!!

As a woman of a certain age travelling alone I am always a bit worried before I arrive at a resort. No worries here. I spent a totally fabulous 8 days at TRS Yucatan resort. I was concerned about the hour and a half drive from Cancun airport. It went off with out a hitch. Didn't have to wait too long curbside for our little van. Only one stop before mine. easy check in process. Delivery to my villa by trolley was fun. Even the three floor walk up was not so bad. Loved seeing my driver put my [... read more] suitcase on his back to climb the stairs!! My room was a dream. Gorgeous, comfortable and stylish! Loved the motion sensored bathroom lights. Also loved the central turn off switch next to the bed for all the room lighting. Having an assigned concierge is a real treat. He was ready to help with anything I needed. The restaurants were terrific. My favorite by far was Helios.......perfect for breakfast lunch or dinner...so days I had all my meals there. Sitting outside by the beach was such a treat. The infinity pool was lovely and where all the action was. The daily yoga and water work outs were a must. My favorite hang out spot was the salt water tide pool. It was unique quiet and relaxing. Such a special place. I went there for part of every day. There is no big beach but this was perfect. There were evening activities galore if that's what you like. The beauty of a multi resort complex is the variety of options available are infinite both for food and entertainment. Make sure you make it visit with the flamingos. There are just a trolley ride away from TRS.

Riu Tequila: Great place

Everything was great. Rooms were spacious and very clean. Lots of food options, very tasty. Really liked the restaurants. Lots of fun activities for the entire family. Beach was beautiful and well maintained.

TRS Yucatan: ABOVE AND BEYOND YOUR WIDEST DREAMS!!!!

My Wife and I just returned from the TRS Yucatan Resort in Mexico and I cannot write enough about the level of above and beyond Customer Service this place had to offer. It was prestine, the food and drinks were custom made and absolutely delicious and we left this resort feeling the most relaxed we have ever been since we started taking vacations together over 20 years ago. Every staff member from the Personalized Butlers to the Food and Cleaning staff to the Welcoming Team always were willin [... read more]g to provide top notch service and did it always with a smile which unfortunately for some resorts does not happen but this resort knocked it out of the park!!!!! We had a private pool that was such a bonus as some days we would just call in room service which by the way was 24/7 and along with our fully stocked bar, these days were spent not even leaving the room. Absolutely FIRST CLASS!!!!

Bahia Principe Explore Tulum: Repeat repeat guest

We always have a great vacation at the Bahia Principe Grand Tulum. This was my third visit and I had a great time. Traveled with sister and relaxed the entire week. On several occasions we ordered in room service, a wonderful experience. Our food arrived hot after a short waiting time, the server took the time to set the table for our meal, the service was immaculate. Morning coffee service was delivered with pastries, yum. Looking forward to my next stay at this hotel.

The Fives Beach Hotel and Residences Playa Del Carmen: Beautiful Resort!

We had a wonderful time at The Fives! The grounds were beautifully maintained with fantastic greenery and gardens at every turn. The pools were spotless and offered options for busier days by the beach bar or quieter options at the other pools. The adult pool was a nice option for those travelling without children. The resort did seem to have a very high number of couples travelling with babies and toddlers. The food was outstanding - especially the lunch restaurant at the adult pool. The buffet [... read more]s were fresh with lots of options. The breakfast buffet at La Brasserie and its upper patio was a nice way to start the morning. If you're lucky, some spider monkeys will swing by for a show. The only downside to the dining experience was the need for reservations for evening a la cartes at some restaurants, which were largely all booked or only had late evening options left between 8:30-9:30. If you want to sit outside, which is a lovely option when in Mexico, you're required to buy a bottle of wine. A disappointing requirement given that most of the tables otherwise sit empty. We paid extra to have dinner at Casa Rosa. Well worth every cent! Rosa is a lovely host and gives you a chance to learn about the Mexican culture by helping to cook dinner for the group. The cocktails were well prepared and the Gin and Tequila Bars were a nice way to explore a variety of spirits, many local to Mexico. The rooms are spacious and include lush views to the pools from the large balconies. All in all it was a wonderful experience and I'd be happy to return!

Grand Palladium Colonial: Amazing vacation!

This was our first trip to Mexico and our first Grand Palladium experience, and it was fantastic! The resort complex is very large but easy to navigate with the regular trolley service and the boardwalks. There are always seats available be it at the extensive beach or around one of the many pools(including two adults only with table service!). So much to do-rifle and archery with Claudia and Manuel was so much fun!-tons of delicious food and drink options. You really can’t go wrong staying he [... read more]re -highly recommend the romance villa suites love the outdoor shower and the private hammock!

Bahia Principe Escape Sian Ka'an: Had a Wonderful Holiday, but not a 5* resort

Having travelled extensively in my time, I enjoyed this resort. The grounds and rooms were spotless, although the rooms are in desperate need of an update. My husband has a bad back and he found the tram ride over to the other resorts difficult because of all the speed bumps. As such, we spent most of our time on at the Sian Ka'an. The food is really tasty, but the service was 'spotty' at times. Special 'shout out' to Victor, our favourite server who went out of his way to accommodate our din [... read more]ing needs!! Also to a lovely young woman, Kenia, in the front Lobby, who went out of her way to find band aids for me!! We spent most of our time at the Cenote Bar/Pool and enjoyed the Entertainment Team activities in the afternoons. Would have loved to have Porto at the Chocolate tasting. Not sure we would return because of the tram rides vrs. back issues but would definitely recommend this property to others.

Barcelo Maya Colonial: Good resort overall.

The first room was on the ground floor and it had a very strong moldy smell and the second one was almost the same but at least I was able to leave the balcony door open all the time being on the second floor.The room service did not clean the balcony for the entire week and it was full of bats droppings. For this reason I gave one star for the room. Excellent service at the buffet and great food variety.

Platinum Yucatan Princess: Good time

This hotel was nice. We were disappointed that we couldn’t get in contact with the hotel in advance to confirm that our request for the two room bookings be close together. Instead the 2nd room was far away.

Ocean Coral and Turquesa: Great Family Friendly Resort With Exceptional Service

This is a great resort, especially for families. A good mix of adult and kid friendly amenities and services. The food was great and the service was absolutely exceptional. The staff that we encountered was incredible, namely, Roberto, Edna, Antonio, Alfaro and Hostess Grecia Zalaya from the Restaurant Ritratto D'Italia went out of their way to make us comfortable. And our bar girl Rosica was great. They were outstanding and definitely made a big difference in the experience for our family.  [... read more]The one problem we encountered was the difference between the Privilege package and the regular package, we were not informed about this ahead of time and it affected our ability to book the a la carte restaurants. The hotel staff were understanding of this after some discussion and did allow us to book at a reasonable time due to the fact we were with four small children. Other than that there’s not much to say other than the fact that although the hotel and grounds are exceptional, it’s the staff that really shine and make for an amazing experience when staying there. Five stars for the service.

Royalton Hideaway Riviera Cancun: Lovely Resort

The service was fantastic the place was very clean and the food was amazing but I found Hideaway was more for couples than adults .It is my second time at Royalton and I stayed at the regular section 5 years ago which I prefered .Next time I will use the extra money to upgrade my room at Royalton since it is closer to everything on the resort.

El Dorado Seaside Suites: Karisma is the best

We have been to Eldorado Sensimar suites many times and this time did not fail to meet our expectations yet again. The grounds are amazingly well kept and clean. The Bali beds are plentiful and as long as you don’t want a particular spot you can usually get one without getting up at the crack of dawn. The only thing I did see this time was staff putting towels down and reserving them for people early. That’s new I haven’t seen that in the past. The beach loungers are tired but I understand [... read more] they are working on replacing them. We love going to the Palms side as it’s charming and quaint. If you prefer newer then opt to stay in premium section or over on the Seaside suites side. The food seemed better than usual. We eat early so getting a table wasn’t hard other than the one night we decided to eat later and couldnt get in anywhere except the former pub. We have always been lucky with having an amazing concierge but this time there was a new one and we was not as helpful or accommodating. We did request that my son and daughter in laws room be decorated for her birthday celebration and it got done after the second reminder. Our flight down was delayed by 8.75 hours and so we missed our entire first day at the resort and scrambled to have our private transport times adjusted after numerous delays for our flight. I felt like Trip Central was not caring in this regard as our only response was “ we have no control over delays”. We spoke with travel agents on our flight who were very helpful and gave us information regarding compensation and told us that they even submit the claims for their clients. We called the help line for trip central and were told someone would contact us in 24 hours but nobody contacted us. Over all the resort is amazing and we highly recommend it especially for couples. They are not great accommodating groups of 4 or more in the restaurants without reservations but we went to the bar to have a drink and wait so for us we didn’t mind.

Excellence Riviera Cancun: My New Favourite Resort

Most beautiful resort we have been to. Resort and grounds and pools are very clean and well kept . Many pools to choose from . One heated pool but we found other pools to be much more refreshing . Entertainment was great . Service was excellent everywhere we went . We never had to leave our chairs to go find a drink . And always could find a chair at ocean pools or bars any time of the day ! This resort truly was excellence . We will definately be returning !

Ocean Riviera Paradise: Nice Resort, Terrible Food!

Hotel facilities, grounds, pools are nice, but the food is the worst I’ve ever had at an all inclusive resort. Both my young children, myself and a few others in our group all got food poisoning. It was extremely difficult to find something even appetizing enough to eat. The Mexican restaurant was so bad. I don’t get why the Mexican food is the worst. It should be the one thing that tastes good. Even the scrambled eggs were gross. How do you screw up scrambled eggs???