Occidental at Xcaret Destination: Tropical dream Resort

The staff were amazing very helpful and nice all the time. The resort was beautiful. We loved the adult area and the snorkelling. Our room was perfect all the time. The buffets were always good and the restaurants were super good.

Bahia Principe Explore Akumal: Fantastic Vacation

Resort was excellent. Rooms were spacious and the maids did a great job keeping them clean. Grounds crew did an amazing job keeping everything looking beautiful. Staff were great, friendly and very attentive. Food at the buffets and a la carte restaurants was great, we were there for 10 days and never got tired of the food! I would definitely go back

Bahia Principe Explore Akumal: Sprawling resort needs a better restaurant reservation system

My husband and I spent our Anniversary week at Luxury Bahia Akumal from February 23 to March 1, 2020. We booked this location because it offered adults only facilities, was expansive and it was right on the water. The beach and grounds were lovely and well kept. We stayed in an ocean front room in building 66 which the closest to the beach and the perfect location. The rooms had basic furnishings and amenities. Some aspects of the room showed wear (eg - there was rust in the bath around some of [... read more] the fixtures and the tie backs on the bed curtains were dirty). While I’d consider the grounds and common areas 4 stars, the rooms could only be considered 3. They have many restaurants from which to choose, which was another selling feature, but it’s almost impossible to get a reservation! It seems that you have to book prior to arrival in order to get seating. This was very disappointing. When we could get a reservation it was at 5:30 or 9:30 for dinner. Thankfully the buffets were very good with a lot of variety. The resort was full of Canadians and although they have a lovely sports bar, they couldn’t play the Leafs or Raptors games. I’ve been to other resorts in Mexico that had access to all the games. This was also disappointing. The alcohol was not top shelf and some options like Grand Marnier was an extra charge. I couldn’t recommend this resort to people who are accustomed to 4.5 to 5 star resorts as the rooms are basic and in poor repair and lack of restaurant choice. The beach and grounds are truly beautiful, but I would only book this resort again if it was a deep discount.

Platinum Yucatan Princess: Good clean adult retreat.

The resort is well maintained. Staff were busy cleaning everyday. Staff were excellent and friendly. Service was great , food was excellent. Loved the fact that you did not have to make reservations at the a la carte restaurants - it’s first come first serve. The beach snack bar was excellent (although under staffed). You could get chicken wings, ribs, fries, burgers, hot dogs, nachos and drinks. If you don’t mind walking a lot this resort is for you but if you have mobility issu [... read more]es there is a lot of walking from your room to the main restaurant areas. The breakfast buffet was excellent - service was fast and efficient - servers were excellent. Make sure you check out the sports area. It’s not well advertised but you can go paddle boarding, batting cage, archery. It’s a bit of a walk from the main area. Check out the other resorts you can go to with your reservation - one next door is HUGE! There is a casino and sports bar. Didn’t take in any of the nightly shows but heard great reviews from others. Get ready for the foam party every Saturday night. The main pool is very busy And logic music is played from 11-430 everyday; everyone rushes down in the morning to claim their chairs. If you aren’t down by 10 good luck finding a lounge chair. There is a quiet pool but it was a long walk from the main pool. Had a great time despite 3 days of cloud cover and cooler weather. Beach was okay but not as nice as some other resorts. Seaweed and rocky

Royalton Riviera Cancun Resort and Spa: Amazing Resort

We were at the Royalton Riviera in Mexico again this year. Last year for 7 days. This year 10 days. Next year 2 weeks. What am amazing resort. Restaurants galore, Italian, seafood, Indian, steak, Mexican , Texan, Japanese, buffet etc...The most wonderful staff, many pools, great rooms. On & on & on. My one recommendation is book up to the Diamond Club. That will make your time there great!

Blue Bay Grand Esmeralda: Nice and clean Resort

Resort is very clean, grounds, rooms, lobby, restaurants. Great food selection. Difficult to get reservations at all A'la carte's. Staff is nice. Entertainment is average, same as most resorts. Layout is great. Building 6 is very central to everything. Not enough pool chairs.

Wyndham Alltra Playa del Carmen: Amazing Resort

The resort is fantastic. From the moment you enter the lobby to check in you notice that the Resort is clean and well maintained The rooms are spacious and well appointed and clean. All staff have a great attitude and seem to love to come to work. The Entertainment Staff Celia,Sergio and Mr Mike made the day awesome and the shows on the outside stage Fabulous.

Grand Riviera Princess: Grand Riviera

The hotel was very nice, great food, very clean, good service. All the restaurants were very good. We very much enjoyed going to the Chill Out restaurant and private beach every day. Armando and Pablo made sure we were well taken care. We also were guests at a wedding on the beach with dinner at the Chill Out restaurant. It is a very big resort and we found the trek to the beach was very long .

Barcelo Maya Colonial: Good Resort

The hotel is nice and decently clean. There will be little things here or there wrong that may bother you the first day but once you ignore the small things, it is actually a good hotel. One of those little things is that for example we booked with Colonial but when we got there the sent us Tropical. After talking to a few people that have travelled there, we found out that it is actually a common occurrence. Overall though it is a nice hotel specially for families with small children. My 1 y [... read more]ear old had a great time at the pool and the fact that there's a clinic on site for us was a bonus. I won't say this is one of the best hotels you'll ever go to but I will say, you will have fun.

Crown Paradise Club Riviera Maya: Nice Resort, Crown Paradise Club Cancun

We ended up here due to the fact the new one in the Mayan wasn't. ready for guests yet. Although this resort was nice it is an older resort. Not great for anyone with mobility issues, many steps everywhere you go! Not sure the beach was able to be enjoyed if you couldn't do stairs! Resort was clean and food at the a la cartes was great, buffet repetitive and always only lukewarm. Lots of kids so lots of noise! The adult pool is far from the adult section of the hotel. Adult section had chi [... read more]ldren staying in it, not sure why this was, maybe because they were overbooked due to the fact the new one in the Mayan wasn't open on time. Andrea at front desk was always pleasant and promising to fix whatever issues we had but no results without going back to see her many times! We did tour the new Crown Paradise in the Mayan and it is very beautiful!

Blue Bay Grand Esmeralda: 3rd times a charm

Just returned back from Blue Bay Grand Esmerelda.. a great 4* for your dollar! Food, drinks, grounds, pool are all fabulous.. The work done on the beach line was a definite plus.. The rooms are ready for a revamp and update but loads of hot water pressure and a comfy bed.....if there is a musty scent ask the concierge for maintenance to drain the air conditioner and its gone... we also bring Bounce sheets and that helps with any issue as well... We have only ever been in building 4 on ever [... read more]y visit and I put a big towel near the door to muffle sounds from other late night dwellers. If you want easy, fun and no stuffiness from other tourists this is a great resort!! Juan and Miriam in the buffet... awesome caring service...Daniel at the swing bar.... the drinks pour freely... our ceramic painting at the pool is always a highlight .... loved our yearly trip and looking forward to the next one!!! Angela at Trip Central was super easy to deal with and I recommend using her for questions, sounding board and of course she made the ease of booking and reminded me it was a deposit and a payment plan if need be, not a few grand out all at once... Anyone can book online but if there is an issue who would you do deal with....

Barcelo Maya Caribe: Relaxing time

We arrive at the hotel around 11:30pm check in was a breeze, our room was in the 5300's so we were close to the beach on the third floor, room was nice food was great never crowded at the Buffet, never had to worry about a chair at the beach the pool is were we sat most days I faced the beach my wife faced the pool, the staff was amazing,

Occidental at Xcaret Destination: Fantastic resort

The hotel was very clean, and well maintained. Lots of wildlife (flamingo's, deer, monkeys) Hotel situated by xcaret park. Lot's of activities. Plenty of food choice's at the restaurants. Food was very good. It was a wonderful experience.

Hyatt Zilara Riviera Maya: Amazing resort!!

Where can I start...perfect size resort, very clean and great staff, food, premises are all amazing! Very close to Playa Del Carmen by taxi...Absolutely loved this resort and will go back a third time!

Sandos Caracol Nature Resort and Water Park: Wonderful Resort

We stayed in January, which was our 2nd time at this resort. We love how huge it is, which so many options for things to do. We enjoyed all the food at the buffet, as well as the hamburgers by the pool. For the beach you definitely need water shoes to enjoy it. We had one issue with our door lock one night (battery in lock died) security was there within minutes to let us in our room, and also fixed the lock within minutes. We enjoyed watching for monkeys as we walked around the endless pathways [... read more]. We would definitely return again!

Barcelo Maya Caribe: Expansive Resort

6 resorts in 1 large area. Lots of restaurants to enjoy, we ate at 6 theme and 6 different buffets. Beach area at Caribe/Beaches resorts were the best of the 6 resorts. Only issue they did not push the hand sanitizers on people entering eating areas during Coronaviros time frame .

Excellence Riviera Cancun: Very relaxing resort.

Staff was so friendly! Genuinely happy to see you and help out however they could. I travelled solo and the staff made all the difference to my experience. The various pools made the resort feel very exclusive and boutique while still being able to maintaining the perks and amenities of a larger resort.

Wyndham Alltra Playa del Carmen: Great place relaxing

The service was great the food was good the three restaurants were good and the buffet was nice good selection of food the staff is very pleasant throughout the resort. Just wish the shows were at 9pm only seen one because we had dinner at 7:30- 8 every night and the shows started at 8pm. There was a lot of families there so they had a lot fun by the pool when they had the foam party’s. The beach has a lot of seaweed but we go to relax and lay around the pool it’s or second time at this reso [... read more]rt.

Hotel Xcaret Mexico: Amazing resort!

Hotel Xcaret exceeded my expectations. The hospitality was amazing, everyone always greeted you with a smile and an “hola.” The food was incredible, Xin Gao and Bio were our favourites but the rest of the restaurants were also above resort standard! The whole resort was beautiful, with rivers around every corner it was always a treat to look at. It was great having the parks accessible, and the tours plus guides were always very friendly and knowledgeable. Honestly the best resort I have ev [... read more]er stayed in. I can’t wait to go back!

Grand Sirenis Riviera Maya: Exceptionally clean, great staff

This was our second trip to this hotel. Our son loved the kids club, food is excellent, very clean, great drinks. The entertainment/ night shows were even better than last year! Amazing talent! I'm celiac and lactose intolerant and had no problems eating anywhere. Lazy river was great.