Melia Las Dunas: Ok

Service was good, food was good resort was in decent condition, staff was really nice. The only negative part is we found 2 cockroaches in our room last day of our stay I'll will not recommend this resort for this reason nor go back.

Melia Cayo Santa Maria: Impressed!

Six of us had a great time at this resort. We especially loved the local entertainers. Our rooms were comfortable. The beach was just lovely. The staff became our new friends. We ate and drank well. It was nice to have the marketplace so close.

Melia Cayo Santa Maria: Good for Cuba

Food was good hotel was good travel time was horrible 12 hour travel time. Airport and bus ride is very difficult The hotel staff was good drinks good beach amazing food decent. I won't go back to Santa maria but if this hotel was in varadero or cayo coco I'd go back. The travel time is too much

Paradisus Rio De Oro: Great beach, outdated resort.

Room was fine, large, nice bathroom renovation. Resort common areas need some TLC. Beach was fantastic. Food was a disappointment, and we tried to keep our expectations low. Service was very good in some respects, lacking in others.

Melia Jardines del Rey: Great Value

This hotel was very clean & well kept. The food was decent with quite a bit of variety. The pools and beaches were beautiful and very nicely kept. The staff was friendly and very helpful. Great entertainment every night before and after supper! The running water in the rooms was a little lacking, but all in all a great resort!

Hotel Vigia: Diamond in the Rough...!!!

Stayed at Sol Cayo Guillermo from January 7-14, 2018, and had a very pleasant experience overall! BEACH was INCREDIBLE !! Bit on the windy side, but it was 27 degrees and sunny every day, so absolutely beach weather by day, and sweater weather by night. Initial impression was positive (staff, main entrance lobby, pool and bars), lots of improvements with their amenities since Irma - updated facilities and rustic/sheek design. Downside was that our original room was very far from everyth [... read more]ing and did not have working AC. They thankfully switched our rooms the following day to a lovely beach front villa with AC. From that point forward, we had an amazingly relaxing and romantic vacation! Villa was lofty and cosy with a great ocean view, and very clean. The down side of the view, is that since Irma hit, all the surrounding landscape has suffered. Less trees, and shrubs, which can make it seem a bit baron, but it will come back, and once it does, this resort will be sure to impress! Beach was huge, clean, shallow waters, with plenty of chairs and room for privacy! Played Beach Volley ball in the late afternoons, and amazing sunset strolls!!! Food was mediocre, but surpassed our expectation for Cuba, and be sure to book your a-la-carte reservations asap! Calamari and mussels/clams were our fav! We indulged in a Dolphin excursion, as our original plan to take their catamaran out for a snorkel, back-fired due to high winds ( so the hotel gifted us the Dolphin swim which was surreal) !!! We also went horse back riding on the beach which was so much fun, and equally as beautiful. Very affordable. Staff were very helpful, and always went out of their way to accommodate us! Thank you Julie ;). Entertainment staff were lovely, but they could use a different DJ in their disco ! Overall great experience with or without kids!!! We definitely recommend this resort if your looking for a more peaceful and relaxing vacation. We will be sure to return.

Melia Las Americas: Great place

Great place I travel somewhere warm every year and this is got to be one of the best resorts and friendliest people I’ve ever ran into. I would recommend this resort to many of my family and friends.

Sol Palmeras: Great Place!

The grounds were beautiful with a nice view from the lobby. We also liked the pond and greenery in the lower lobby. Our room was clean and neat, the beds comfortable. The balcony and the furniture could stand a coat of paint

Sol Cayo Santa Maria: Fabulous

I'd love to describe my stay and pass on pictures but we stayed at Pelicano on Cayo Largo...................................... ............... ............................................... ...............

Tryp Cayo Coco: Would not return

The hotel was sub par at best the main building/area where the buffet was had a water way that probably at one point was a water feature or looked nice but now was sewage and smelled just as that raw sewage. The wifi was $3 for an hour and only in the lobby.. we were on the third floor our toilet hardly ever worked and the first night we had a crab in our room we had to catch and get rid of. The beach was lovely but it didn’t really make up for the rest.

Paradisus Princesa Del Mar: 2 Star Resort at Best

We think that the resorts in Cuba should have different ratings....like rate them compared to each other...and in comparison to resorts elsewhere like for example, Mexico....In the comparison this resort may have rated high for Cuba but in comparison to other resorts of the world this is a 2 star maximum. The rooms were ok. Not at all fancy, but ours was clean and had all the necessary requirements. However since there was no track installed at the bottom of the closet door, the door kept falli [... read more]ng off or getting stuck. House keeping was good once we left a gift for the cleaning staff. The sheets didn't fit the bed so in the middle of the night we had to get up and put them back on. Most mornings we woke up on the mattress cover. The food was awful. I was not able to eat much of it. The drinks were watered down at the pool and the coffee everywhere tasted like dish water. In order to tolerate it, we had to order cappuccinos. Even then it was only bearable. The service was very inconsistent from place to place at the resort. The dining rooms requiring reservations all served the same food prepared just a little differently. The dining rooms also had no bar, only wine was served. They didn't have coffee either, which was very strange and staff would not go get any if asked. One of the major offensive activities on the resort was the cigarette smoking allowed everywhere even in the restaurants. Not a resort for non smokers or those with allergies. This should definitely be mentioned in the Resort advertising. The beach was amazing other than for the cigarette butts everywhere. Ocean swimming was great. For the amount of money we paid for a 2 week vacation it was very disappointing. We will never return.

Melia Jardines del Rey: Amazing resort

Everything was amazing from the resort to the service and beaches. The food, rooms, drinks and staff were great. My Agent from Trip central was awesome. She helped us pick the resort and was very helpful and friendly.

Sol Cayo Santa Maria: Worst trip ever

Let’s start with the obvious trip central agents are based on commission so if there are problems with the trip they don’t try to help you out instead they charge you more to make it work My flight was cancelled from timmins to Toronto Missed flight to Cuba asked for a credit or change dates would not do that instead cost me another 1635 dollars to get to Cuba and my trip became a three day stay from a seven day booking I will never recommend your company or Air Transat to anyone Th [... read more]e three days in Cuba barely worth going for

Melia Cayo Coco: Good job after Irma.

It was amazing to see how far the repairs of the resort had come after hurricane Irma almost destroyed this beautiful resort. There were still areas not yet completed when we arrived at the end of January. One al a carte restaurant, the entertainment area and a number of rooms both regular and on the lagoon were being worked on. The grounds of the resort once lush and green was ravished, large palm trees were gone as well as there was a scrub area that once was green vegetation. The gardeners we [... read more]re working hard to repair damage to the grounds. With the improvements a number of changes were made. All new furniture for the lobby. restaurants and bars as well as improvements to lobby, buffet and pool bar. The beach was still beautiful unfortunately it was very windy the 10 days we were there. The food was great as usual as well as the staff were friendly and fun. Entertainment was held in the lobby area. The resort had Wi Fi which could be accessed in your room for a peso per hour. This was a great surprize. We did have a good time at the Melia Cayo Coco in spite of the weather. Thankfully our friends we made from previous visits were safe and well. Kudos Cuba on the great recovery after Irma. Not as happy with Trip Central, Sunwing and Toronto airport. Sunwing made changes in our flight times which were changed from a convenient afternoon time to an early morning flight a month before we were to leave. Trip Central's communication around the why behind the change as well as they were not able to obtain any compensation from Sunwing on our behalf. The luggage retrieval once in Toronto airport took over 45 minutes.

Sol Rio de Luna y Mares: Amazing Beach

This hotel sits on an amazing beach and has top notch staff. The rooms need updating but with all the other high points, it is easy to ignore the tired rooms. The food is ok for Cuba, we never go hungry. The staff is top notch - very caring and want you to have a great vacay.

Paradisus Varadero: Old and outdated resort with slow service

This resort is very old and it doesn't look like it's been maintained. the beach was full of rocks and dead jelly fish. Almost everything is broken or in a very poor condition. For example, were we there for 4 days and had the following issues: - TV broke on day 2 - safe didn't work, it was replaces with a new one which also didn't work - the show water was never hot, just lukewarm - has to ask for additional towels every day - 2 night,out keys were deactivated and we had to walk at 2am a [... read more]ll the way to the lobby to get them activated - main buffet opened for lunch at 1pm (not noon) - we can only get 1 a la carte for the 4 days and it took another line up to get reso - wanted to exchange money' had to wait 45 min for an old man behind a desk to do - WI FI terrible and again line up to get a new card - every bar had a wait, the bartenders were so slow and had no experience handling more than 3 customers -snack bar had the french fries machine broken for the 3 days there and was the only place during the day to get fries - the coffee machine at the snack bard was broken for over 2 days and had to walk to the lobby to get coffee (wait another 20 min) I've never had to wait so much for service. I feel for the 4 days there, we spent most of it waiting or dealing with issues. This is definitely not 4.5 stars. At most 3 and the price should reflect that. Paying 870 for 4 days wasn't good value at all.

Melia Las Americas: Wonderful resort

The resort was lovely and clean. The food was excellent except could be warmer at the buffet. The a la cartes were amazing and food was excellent! The beach was lovely. Staff were pleasant and kind. Lots of stairs.

Melia Cayo Coco: Very nice resort

We really like the hotel....we had stayed at the Melia twice before in Cayo Santa Maria and thought it was better but were newer. We would stay again at the Melia if we ever go back to Cayo Coco. They really need to figure out a way to stop people from tying up lawn carts and umbrellas all day by putting towels down very early in the morning and only using it minimally throughout the day. Very annoying to have to compete with this every day of a vacation.

Melia Varadero: Fantastic resort!

We loved the hotel! Room and view very nice.Food was very good and nice variety. Amazing service! Henry at the piano bar, Yanta at the pool bar..... Will definitely return to this resort and thanks trip central!!!!!!!

Melia Marina Varadero: Would recommend Melia Marina

Hotel staff were amazing! Couldn't do enough to make your stay enjoyable...Beach was beautiful...white sand for miles...and I highly recommend the beach restaurant for lunch. Its a stretch to say the beach is 7 minute walk...besides there is a shuttle and Bosch (shuttle driver) will serenade you for the short drive .... The a la carte restaurants were definitely better than the buffet...the buffet did not offer much variety and there was not always air conditioning which made for an uncomfortab [... read more]le meal. Room was clean but tired...overall my experience was positive especially for Cuba and based on the price.