Barcelo Maya Colonial: Good resort overall.

The first room was on the ground floor and it had a very strong moldy smell and the second one was almost the same but at least I was able to leave the balcony door open all the time being on the second floor.The room service did not clean the balcony for the entire week and it was full of bats droppings. For this reason I gave one star for the room. Excellent service at the buffet and great food variety.

Platinum Yucatan Princess: Good time

This hotel was nice. We were disappointed that we couldn’t get in contact with the hotel in advance to confirm that our request for the two room bookings be close together. Instead the 2nd room was far away.

Ocean Coral Riviera Cancun: Great Family Friendly Resort With Exceptional Service

This is a great resort, especially for families. A good mix of adult and kid friendly amenities and services. The food was great and the service was absolutely exceptional. The staff that we encountered was incredible, namely, Roberto, Edna, Antonio, Alfaro and Hostess Grecia Zalaya from the Restaurant Ritratto D'Italia went out of their way to make us comfortable. And our bar girl Rosica was great. They were outstanding and definitely made a big difference in the experience for our family.  [... read more]The one problem we encountered was the difference between the Privilege package and the regular package, we were not informed about this ahead of time and it affected our ability to book the a la carte restaurants. The hotel staff were understanding of this after some discussion and did allow us to book at a reasonable time due to the fact we were with four small children. Other than that there’s not much to say other than the fact that although the hotel and grounds are exceptional, it’s the staff that really shine and make for an amazing experience when staying there. Five stars for the service.

Royalton Hideaway Riviera Cancun: Lovely Resort

The service was fantastic the place was very clean and the food was amazing but I found Hideaway was more for couples than adults .It is my second time at Royalton and I stayed at the regular section 5 years ago which I prefered .Next time I will use the extra money to upgrade my room at Royalton since it is closer to everything on the resort.

El Dorado Seaside Suites: Karisma is the best

We have been to Eldorado Sensimar suites many times and this time did not fail to meet our expectations yet again. The grounds are amazingly well kept and clean. The Bali beds are plentiful and as long as you don’t want a particular spot you can usually get one without getting up at the crack of dawn. The only thing I did see this time was staff putting towels down and reserving them for people early. That’s new I haven’t seen that in the past. The beach loungers are tired but I understand [... read more] they are working on replacing them. We love going to the Palms side as it’s charming and quaint. If you prefer newer then opt to stay in premium section or over on the Seaside suites side. The food seemed better than usual. We eat early so getting a table wasn’t hard other than the one night we decided to eat later and couldnt get in anywhere except the former pub. We have always been lucky with having an amazing concierge but this time there was a new one and we was not as helpful or accommodating. We did request that my son and daughter in laws room be decorated for her birthday celebration and it got done after the second reminder. Our flight down was delayed by 8.75 hours and so we missed our entire first day at the resort and scrambled to have our private transport times adjusted after numerous delays for our flight. I felt like Trip Central was not caring in this regard as our only response was “ we have no control over delays”. We spoke with travel agents on our flight who were very helpful and gave us information regarding compensation and told us that they even submit the claims for their clients. We called the help line for trip central and were told someone would contact us in 24 hours but nobody contacted us. Over all the resort is amazing and we highly recommend it especially for couples. They are not great accommodating groups of 4 or more in the restaurants without reservations but we went to the bar to have a drink and wait so for us we didn’t mind.

Excellence Riviera Cancun: My New Favourite Resort

Most beautiful resort we have been to. Resort and grounds and pools are very clean and well kept . Many pools to choose from . One heated pool but we found other pools to be much more refreshing . Entertainment was great . Service was excellent everywhere we went . We never had to leave our chairs to go find a drink . And always could find a chair at ocean pools or bars any time of the day ! This resort truly was excellence . We will definately be returning !

Ocean Riviera Paradise: Nice Resort, Terrible Food!

Hotel facilities, grounds, pools are nice, but the food is the worst I’ve ever had at an all inclusive resort. Both my young children, myself and a few others in our group all got food poisoning. It was extremely difficult to find something even appetizing enough to eat. The Mexican restaurant was so bad. I don’t get why the Mexican food is the worst. It should be the one thing that tastes good. Even the scrambled eggs were gross. How do you screw up scrambled eggs???

The Fives Beach Hotel and Residences Playa Del Carmen: Amazing resort

The rooms are amazing for families, lots of space and huge balconies. They provide all of the necessities from bottle warmers to monitors. The food is amazing and staff lovely. The resort was really full when we were there but the cleanliness was above expectations. The only downfall was that people staying there were obsessive about “reserving” their chairs. Placing a sandal or sunscreen on them at 7 am and then not returning until 2 pm. So if you go to get a seat at 9 am at the pool is  [... read more]impossible. Hopefully the resort will come up with a tactic to stop this. But all and all an amazing trip and highly recommend this resort!

Royalton Hideaway Riviera Cancun: Not What I Expected

To start, when we booked on the Sunwing page, it showed that a lobster dinner on the beach was included and when I asked about it when we arrived the rep at the Hideaway office said it was not available. So, I spoke with my Sunwing rep and April from Tripcentral and after an hour of back and forth I was given 1 lobster tail that we had to split between the 2 of us at one of our dinners, not what I expected. Also on the Sunwing page when we booked, it showed a weekly champagne party on the Sky  [... read more]Terrace and that never happened, very disappointed. This is false advertising and has to be stopped. The food was average and the our orders were missed up numerous times, drinks were watered down and people we met on site complained about it. The beach was well maintained but was constantly hassled by vendors. Our room was on the mangroves side and had to keep our doors closed due to the smell and the sinks would not drain properly. I would not recommend this resort and it is not a 5 star.

Royalton Riviera Cancun Resort and Spa: Still a good resort

I would rate this a 4.5 star overall. Food for the most part was great. They changed over the Mediterranean restaurant to Indian Restaurant called Raj. That is a great choice that is seldom seen and resorts and the food was amazing. Far better than the previous one. I like the fact that no reservations required for a la cartes unless you book the Tepanyaki Cook Table. Disappointing that they are no longer serving shrimp at the main buffet. The rooms and grounds are starting to show signs o [... read more]f aging but are maintained very well. Disappointing that beach was unusable due to jellyfish.

The Fives Beach Hotel and Residences Playa Del Carmen: an enjoyable expeience

it starts with the people, and upon our arrival, which was a few hours before our rooms were to be available, they already were. Clean and sparkling, with a stocked bar frig, staff, talking and sharing, brought us to our rooms. It did not end there. Pleasant for breakfast, lunch, and dinner, we had an enjoyable stay. The food was great and the Friday night meal on the beach was fantastic. The amount of work that the staff had to do for events like that, for us, is truly amazing. Thanks aga [... read more]in for the wonderful week.

Riu Palace Mexico: Beautiful Resort

The hotel was lovely but when we arrived there was three adults sharing a room and we were given a king size bed. As it was late we waited until the next morning went to the front desk to ask for a different room. They gave us a room with a pull out couch that was just a foam mattress that would have been suitable for a child. We asked if they could bring in another bed in to the room. They said no but put a small pull out mattress on top of the sofa where I slept for the next 10 nights. We ne [... read more]ver received a discount for the third person in the room ( I have in other hotels before) and feel this wasn’t a proper way to treat the situation. The hotel staff at the restaurants, bars, ect where great and overall would have been a perfect vacation had they just given us another bed. Thank you.

Viva Azteca by Wyndham: Great little resort

Nice smaller size resort. If you are looking for quieter than average resort with decent food, great service, very clean, and the rooms were great. We had a room close the snack bar that was open late but did not hear any noise after hours.

Riu Tequila: Great place for kids

Our hotel room was clean. The food was great. Our 2 and 4 year old kids did not get sick from the food. The staff was very helpful and hospitable. I would book here again. Staff was very accommodating.

Akumal Bay Beach and Spa Resort: Great resort

Beautiful resort, grounds and the beach. Rooms are large and have beautiful ocean views, but there were some small maintenance issues - sliding door to the balcony was very hard to open, tv wasn’t working very well, shower was turning cold to hot within seconds. The food was good at the buffet, and there are four great restaurants. Fantastic yoga studio with great instructors and a gorgeous ocean view.

Iberostar Waves Quetzal: Great value

We have just returned from a very nice week at the Iberostar. We are very happy with our vacation. Reception was very smooth and friendly. Check out as well. Rooms are exceptionally clean with comfortable beds and nice showers. Each room has a balcony. All rooms are non smoking including the balcony. Food at the buffet was above average and the a la carte’s were solid. The beach is busy but beautiful. Bar, snack shop and ice cream shop all located at beach Entertainment staff were busy  [... read more]all day with different activities. The nightly shows were exciting and seemed to be enjoyed be everyone. There is a small natural jungle section located in the centre of the property that features lots of wildlife and plant life. It was a nice easy walk thru. Located a short cab ride from the Center of Playa del Carmen, it was located in a gated area, that you could safely walk around outside of the resort. A very solid resort at a very comfortable price.

The Fives Beach Hotel and Residences Playa Del Carmen: Okay resort. The food was okay. Service was great

The beach was really choppy and difficult to swim in. The a la carte wasn’t that great. The buffers are better. The service was good. The night entertainment could be better as the disco was kind of dead at night

Iberostar Selection Paraiso Lindo: beautiful resort with something for everyone

My husband and I came to this resort with our entire family which has been a dream of mine from when we got married 40 plus years ago. There were 10 of us and ranged in age from 4 to 67. The kids were on the go from the minute we stepped onto the grounds. The 2 youngest particularly loved star camp and never wanted to leave...….the staff were incredible! The grounds are huge and we were very glad we were pool side. We had junior suites for the young families and the rooms were gorgeous. Th [... read more]e amenities fabulous! The pools were great, the water temperature perfect! The swim up bar with the waterfall overhead pretty and fun. The wave pool a huge delight! The activities offered were fun and the staff very cool! Javi, Carolina and others were extraordinary and so upbeat (I wish I could recall all of their names) The servers in the restaurant the best. Very attentive and fast! All staff very polite and smiling! I could go on and on but I think you get the idea. I would not hesitate to return to this resort...…..it's beautiful, functional and most of all fun. The perfect vacation!

Iberostar Selection Paraiso Lindo: fabulous vacation resort

This resort was amazing! Something for all! The grounds were beautiful and very well maintained. The peacocks and coati's were something to see (and the kids loved them) Everything from the restaurants to the pools to the evening entertainment was amazing and well done. Probably though the best thing about the resort was the staff and how they made you feel. I wish I could recall all their names. the young ones spent some time at the star club and those folks were wonderful. In fact the 6 ye [... read more]ar old wanted to be there everyday! Normally when we travel we take an excursion or two. We did not this time as everything we needed was right at the resort.

Sandos Caracol Nature Resort and Water Park: Sandos Eco Resort

The maintenance of the property is beyond expectation; the grounds in particular are beautifully maintained. The house keeping staff go out of their way to make the rooms stay clean and comfortable. The rooms (room 4505) and other rooms in the area smell terribly musty. I wonder if air ventilation could be added as the mustiness is hard on people with respiratory issues. I had asked to be place in the newer part of the rooms but ended in the oldest and most removed part from the amenities,  [... read more]so it took a good walk every day, several times a day to go to and from the beach. We had chosen a place on the beach expecting to have to trek less.