Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5708 Reviews)

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Dwarken  - 

Verified Purchaser

Riu Vallarta: Fun trip

Hotel room was dated, bed was very old and couch was very old, though clean. Food was what I expected. Good pools great ocean swimming. Staff were great overall. Bars seemed understaffed with long lines.

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Private  - 

Verified Purchaser

Riu Republica: Modern Oasis

The resort was new, with a clean sleek simple design both inside the hotel /dining as well as on the grounds. The buffet gave very good choices. The food at the steak house was excellent. The beach was awesome, however, the waves were very big and strong making kayaking almost impossible. Entertainment was good. This resort seemed to be peepier than its neighboring resorts. Overall a great resort.

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Jenn1212  - 

Verified Purchaser

Riu Republica: Amazing resort

Beautiful,beautiful,beautiful. The staff are great,the rooms are beautiful! The food was good. The animation team were amazing always happy and energenic.the resort is extremely clean! There are 3 pools and always enough loungers for everyone! I only have amazing things to say about The Riu Republica we had an amazing time. We would definetly go back to this resort highly recommended!

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Annie10  - 

Verified Purchaser

Riu Republica: Good time

Loved it. Everything was perfect. Food staff and entertainment was fabulous. Only thing missing was room service. We did miss having the option of breakfast in bed. Super fun energy from animation team. Great beverages. Loved the huge sun shelters. Always lots available.

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Private  - 

Verified Purchaser

Riu Republica: Great resort

The hotel was very nice but access to and from our room made for a long walk each time. It is unfortunate that the complex was not designed with more exits to the grounds. Everyone has to pass through the lobby in order to get to their rooms. I am hoping with the new addition that is presently under construction that a trolley system will also be put in place as it is a fair distance to walk. The cleanliness of the rooms was impeccable but often early in the day there were dirty glasses, as [... read more]

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Dacosta  - 

Verified Purchaser

Riu Merengue: my husband and i were at the riu bachata not riu merengue

very friendly and helpful staff the grounds were well groomed ,my husband is in a wheelchair and was able to access all areas of the resort .our room was a disabled room which made our vacation stress free .when we arrived at the resort due to miscommunication we had no disabled room available but the sunwing representative looked after us and in no time there was a room available.we enjoyed ourselves met a lot of nice people if our health continues we are booking for next year.

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JeKyPe  - 

Verified Purchaser

Riu Merengue: Good times at Riu Merengue

Little ways from Puerto Plata makes this place nice and quiet. The food is good but I would add some day to day variety. The eastern part of the beach is more swiming friendly, although not a spot for snorkeling. The staff is awesome and really friendly everywhere on the resort. As far as the activities outside the resort, I suggest to use the packages sold at the resort; if you're trying to do it on your own, you will most likely ending paying more to get less. Bring some tip money!!!

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Butterflymom  - 

Verified Purchaser

Riu Emerald Bay: Beautiful resort

We stayed here as a getaway after our engagement. We loved the pools, friendly staff and the nice clean beaches. The food was great too. This hotel is good for family and couples it has something for everyone

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Stevie  - 

Verified Purchaser

Riu Palace Costa Rica: Fun time but not likely to return

Grounds were Nicely maintained, plenty of seating for everyone, beach was as to be expected on that side of Costa Rica, staff are always happy and friendly, most rooms on the inner side have a partial ocean view, food was typical riu resort fashion

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Private  - 

Verified Purchaser

Riu Guanacaste: Decent Resort!

Hotel was super clean and well-maintained! Staff were really friendly. Lots of fun poolside... entertainment staff were really good at getting people involved and including kids. Food was okay.... would have liked more snacks (cookies, French fries, ice cream etc) available around the clock

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Lola  - 

Verified Purchaser

Riu Palace Costa Rica: Friendly Staff!

The Riu Palace is a nice clean resort with friendly staff. The Riu resorts don't offer the same quality of beverage and food variety that other resorts do for the same dollar value. The pools were nice and always clean. The lunch provided by the pool side was the same each day with a meat substitute.

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Private  - 

Verified Purchaser

Riu Reggae: Riu Reggae

Very much enjoyed our holiday. It was our first visit to Jamaica. The staff at this resort stand out as exceptional. The service staff, the entertainment, the cleaning staff ( I have never experienced such immaculate pool side rest rooms) were what would make us return. The resort is attractive, though on the small side for what we are used to. For some this would be a plus. Our room was comfortable with a nice bed, great shower -The beach was soft white sand with beautiful warm clear wate [... read more]

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Arden  - 

Verified Purchaser

Riu Ocho Rios: Very good entertainment and food

The staff were excellent. Spending time with Sheldon playing horseshoes was awesome. The buildings themselves were a little dated, but comfortable with a colonial atmosphere. The food selection was excellent, particularly in the buffets and the steakhouse. The entertainment was fantastic, and was full of variety. The shows were something new and interesting every night.

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Private  - 

Verified Purchaser

Riu Palace Antillas: expected more

The rooms need to be updated!!! There is carpet is the hallways, and has a distinct smell. Food is good. The downside is you can't make reservations for the a la carte restaurants. they are first come first serve...which was a problem for us as we like a later dinner. The beach was amazing. Easy to get to downtown area, just take the bus

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Private  - 

Verified Purchaser

Riu Republica: Awesome Beach

We stayed at the Riu Republican from March 23 to March 30. We arrived at approximately 3:20 to find our room wasn't ready. We were directed to the buffet to have something to eat and our room was ready by 4:00. Our room was bright and I loved the turquoise accents. It was a Courtyard view (2151) in a quiet building. The king bed was fairly comfortable. Although we didn't meet our housekeeper, housekeeping services were excellent. For evening dining we decided to try the a la cartes we never [... read more]

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Private  - 

Verified Purchaser

Riu Republica: Nice Resort

We just got back from a weeks vacation and had a great time. Given it's a big hotel it's laid out well and everything is in close walking distance. The only downfall is that there is no bar on the beach. You have to leave the beach and walk back up to the pool bar to get a drink. In the sports bar I was surprised to see that you had to pay to play a game of pool. The gym was very clean with nice equipment. Did go to the spa and had a couples deep tissue massage and it was the best massag [... read more]

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Private  - 

Verified Purchaser

Riu Guanacaste: Great Resort!

The grounds were well groomed and beautiful. The the public areas - washrooms were always cleaned. The staff were always nice. The only downfall was you weren't able to reserve the restaurants. It was first come, first serve. Also the resort was a bit far away from the main attractions- volcano,rainforest etc. Overall we had a great time!

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Private  - 

Verified Purchaser

Senator Puerto Plata Hotel: Average

Pros: The staff are very friendly and hard working. Beautiful weather. Cons: Resort is isolated. Entertainment not very good. Most uncomfortable bed I've ever slept in. We been to a couple of other Rui hotels that were much, much better. Would rate as 3.5 star.

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Private  - 

Verified Purchaser

Riu Republica: Amazing Resort!!!!

I stayed at the Riu Republica for my honeymoon and had an amazing time! The room was nice but I wish we had the option of booking the Jacuzzi suite. The service was amazing. If you ever call the front desk or see someone, your issue is resolved immediately. The food was great and there was a ton of selection. The pools were great although I wish they were open later so you can do late night swims but they don't recommend it as they are cleaning them (so I get it). The beach location was so g [... read more]

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FrankShakyShaky  - 

Verified Purchaser

Riu Palace Antillas: Best Trip Ever....Amazing Resort and Staff

This hotel was an extremely fun resort...The food was amazing at all restaurants,, the Arubian Restaurant was ok... The Rooms are very clean. The Staff was amazing...in all area's...Especially at the Lobby bar..Narada, hope I spelled it correctly, Luis, Elsa and Tonia were amazing and fun. Too much Fun.. Can't wait to go back.. Even when I had to change my key many times they were more than courteous and apologetic .. Looking forward to seeing our new friends at the Riu soon Frank

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