Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5693 Reviews)

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Private  - 

Verified Purchaser

Riu Republica: Nice Resort

We just got back from a weeks vacation and had a great time. Given it's a big hotel it's laid out well and everything is in close walking distance. The only downfall is that there is no bar on the beach. You have to leave the beach and walk back up to the pool bar to get a drink. In the sports bar I was surprised to see that you had to pay to play a game of pool. The gym was very clean with nice equipment. Did go to the spa and had a couples deep tissue massage and it was the best massag [... read more]

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Private  - 

Verified Purchaser

Riu Guanacaste: Great Resort!

The grounds were well groomed and beautiful. The the public areas - washrooms were always cleaned. The staff were always nice. The only downfall was you weren't able to reserve the restaurants. It was first come, first serve. Also the resort was a bit far away from the main attractions- volcano,rainforest etc. Overall we had a great time!

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Private  - 

Verified Purchaser

Senator Puerto Plata Hotel: Average

Pros: The staff are very friendly and hard working. Beautiful weather. Cons: Resort is isolated. Entertainment not very good. Most uncomfortable bed I've ever slept in. We been to a couple of other Rui hotels that were much, much better. Would rate as 3.5 star.

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Private  - 

Verified Purchaser

Riu Republica: Amazing Resort!!!!

I stayed at the Riu Republica for my honeymoon and had an amazing time! The room was nice but I wish we had the option of booking the Jacuzzi suite. The service was amazing. If you ever call the front desk or see someone, your issue is resolved immediately. The food was great and there was a ton of selection. The pools were great although I wish they were open later so you can do late night swims but they don't recommend it as they are cleaning them (so I get it). The beach location was so g [... read more]

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FrankShakyShaky  - 

Verified Purchaser

Riu Palace Antillas: Best Trip Ever....Amazing Resort and Staff

This hotel was an extremely fun resort...The food was amazing at all restaurants,, the Arubian Restaurant was ok... The Rooms are very clean. The Staff was amazing...in all area's...Especially at the Lobby bar..Narada, hope I spelled it correctly, Luis, Elsa and Tonia were amazing and fun. Too much Fun.. Can't wait to go back.. Even when I had to change my key many times they were more than courteous and apologetic .. Looking forward to seeing our new friends at the Riu soon Frank

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Private  - 

Verified Purchaser

Riu Santa Fe: Awesome Pools and Tacos

I went with my parents so I was just looking to have a relaxing time at the beach/pool, read a book, work on my tan, and eat some good Mexican food. Overall, this resort ticked all those boxes! The resort is large so you can walk around and hang out in different areas. The beach isn't that great because it's right on the Pacific Ocean, so the water is too choppy to swim and the sand is coarse. (I've only been to one all-inclusive resort before in Cancun, and I prefer the beaches there.) B [... read more]

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Sunshine  - 

Verified Purchaser

Riu Santa Fe: Great resort

The Riu Santa fe is a great resort with a lage ground and beautiful gardens, all areas in the Resort is very well kept, staffs are very friendly, we had a great stay. Food at the buffet was very good but did not change much from day to day, we all think the food in the Asian restaurant is bed, still self serving for most food except entree which only have a few choose.

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Private  - 

Verified Purchaser

Riu Palace Riviera Maya: Loved the RIU Palace Riviera Maya!

We loved this hotel, but especially the service. Especially the kitchen staff under the watchful and personal eye of Rueben, Chef de Chef! He was especially attentive to my needs for gluten free food and personally directed his staff to make different foods that suited my dietary requirement. Then everyday after, the staff would remember who I was and quickly accommodate me with toast, pasta and even pancakes! The cleanliness of the rooms and the high degree of attention to the beautiful m [... read more]

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Mandy  - 

Verified Purchaser

Riu Santa Fe: Resort was decent

The resort is beautiful rooms are clean food isn't spectacular. Don't go during March the spring breakers are out of control we had one in our room at 3:30 in the morning somehow our sliding door got unlocked which we never kept it unlocked. People were falling over drunk and throwing up everywhere no matter where you were you could smell the drugs. I would recommend this place just not during March.

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Pedro  - 

Verified Purchaser

Riu Republica: Amazing resort !

Grounds are very beautiful, Public area are very nice with lots of seating area , rooms are very modern and clean. The service is excellent. The Food is excellent. No reservations needed for the a la carte restaurants. I would recommend the steak house. This resort is amazing. there is lots of sitting area`s all over the resort for rest or drinks. love it.

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Timaddict  - 

Verified Purchaser

Riu Playa Blanca: Disappointed

We chose a Riu resort because we have stayed at many and you always know what you are getting, I would rank this one a 3 1/2 to 4 star max. Food OK, service poor, rooms OK, grounds are nice, beach not nice....bathrooms are always an issue at the Riu chain, never close enough to the pools and beach...the entertainment staff tried hard but came up short. Lack of premium drinks, food was the same all the time....disappointed in this resort. Should not be graded a 5 star.

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Private  - 

Verified Purchaser

Riu Playa Blanca: Nice trip

Really loved the weather, food and hotel. My only issue is this hotel needs a bathroom near the swim up bar. This hotel had 4 pools, and the swim up bar was the farthest pool from the nearest washroom. I would guess it was probably about 100 meters away. I will not return until then. Beach is not that great, but I'm more of a pool person anyways.

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ELI*VAL  - 

Verified Purchaser

Riu Merengue: Amazing Resort !!!!!

The staff was very friendly ,very good service and fast,food was great ..the grounds were very well kept,the rooms were done every day and very clean..we got there right after they had lots of rain and big winds , it kind of put a damper on the beach but all in all the next 5 days it was better ,we have no control over nature...Its a big Resort ,no problem for restaurant and bars ,everything was very close ,beach also ,great pool,we met a couple it was there 18 time there and would not change , [... read more]

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Marc  - 

Verified Purchaser

Riu Playa Blanca: riu Playa Blanca Panama

The hotel is immaculate 5 * the ground is well taken care ,the food was great, good selection with changes every day and choices of 3 restaurant a la carte ,at the steak restaurant the beef is not the best I had a but tough but still tasty ,the Italian restaurant is the greatest ,but the main buffet is balso very good'

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Dj Lamb  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Feel like Royalty @ the Riu!

The Riu Palace was fabulous. The employees were constantly cleaning, greeting the guests, courteous and impeccably dressed. The scenery was gorgeous and the food was delicious. There were many umbrellas for shade around the pools which was wonderful. I highly recommend this facility.

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WuuWuu  - 

Verified Purchaser

Riu Republica: Over advertised....under delivered...3 star at best

Food.....good....lots of choice for everyone except special diets. Drinks .....poor .....wine is swill...horrid Rooms ......clean and acceptable Service .......good Pools ...... great Ocean......dangerous Oceanside beach, chairs and umbrellas.....OK. but you must have the "special clothes pegs"and stake your territory before 8. No spring breakers....think again. I expect honesty from the travel brochure and marketing.

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Dave13  - 

Verified Purchaser

Riu Merengue: Decent Resort

The hotel was decent to stay at. The room was clean but a bit dated. The beds were not very comfortable. The pools and the hotel grounds are nice and clean. The restaurant serving staff and bartenders did an excellent job and were super friendly. The food was decent but I'm not a picky eater. The entertainment at night was ok... Don't think the hotel is spending lots of money on it. The front desk staff were not always accommodating. Overall about a 3.5 star hotel.

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Brandi  - 

Verified Purchaser

Riu Montego Bay: Good Times

The Riu Montego Bay is a beautiful resort with a wide variety of delicious food and drinks as well as clean well maintained rooms and buildings. The beach is a bit weedy and murky not your typical Caribbean beach. The entertainment at night was good but not a whole lot going on around the pool. To me it didn't have the Jamaican vibe that we look forward to seeing when travelling to Jamaica.

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Mollie  - 

Verified Purchaser

Riu Caribe Cancun: Excellent Hotel and Friendly Helpful Staff

The Riu Caribe Cancun lived up to our expectations. The staff were wonderful, so helpful especially Karen on reception. The food choice was excellent and first class. We were really spoilt with drinks being served all day, on the beach or by the pool by happy waiters. Cassandra from Trip Central CA looked after our booking and we were more than pleased with her assistance and choice of resort.

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Private  - 

Verified Purchaser

Riu Republica: Very nice clean resort

Impeccable grounds, large clean rooms, top notch service all around. High waves at beach most of the time (red flag). The food was good. Drinks are somewhat watered down but ok just the same. There aren't many English speaking staff here but we managed just the same, all super friendly.

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