Melia Cayo Santa Maria: beauitful people and grounds

we had problems with our room. hot water issue was addressed. when checking out I explained our issues and they aloud us a late checkout at no cost to us. ocean was a beautiful blue/green colour. Beach was kept clean. Drink survice was great. There was a beach party one night. Lots of fun. Snack bar open 24hrs that was awesome. hot fresh made foods. over all we enjoyed our stay.

Hotel Roc Casa del Mar: Ocean Casa Del Mar great experience

Stayed from March 21-28 overall our stay at Ocean Casa Del Mar was a great experience the food was plentiful and delicious rooms are excellent and always clean, frig topped up daily with water, beer and soft drinks. The only complaint would be the shower draining, if you have a long shower the water will end up spilling out onto the bathroom floor. the resort is large, clean and the staff is always friendly. the only downfall would be the beach. the beach is narrow and non exist [... read more]ent in high tide, however when you take a walk along the beaches of the Warwick resort, Ocean's beach is far better.

Hotel Roc Casa del Mar: relaxing vacation

We stayed at this hotel from March 24 thru to March 31. We had been upgraded to a privilege deluxe room in block 6 overlooking the ocean ( great room location - quiet, close to beach). Room was comfortable, bed was harder than what we are used to; room was kept clean but shower and balcony was not cleaned during our stay; mini-fridge was filled everyday. The hotel is beautiful although the grounds are young and struggle with the wind. The buffet Restaurant food was ok in the morning but lun [... read more]ch and dinner was not appealing to us. We tried the privilege restaurant for lunch and the food and service was excellent but when we tried to go to dinner there the door was always locked and the one meal we did manage to get there was the lobster dinner which was not very good and the service level was poor. We had 3 dinners at the Neptune and the food and service was excellent each time. We also tried the grill on the beach a couple of times and the food was great. Beach bar staff were great and attentive. The lobby bar had excellent staff and appeared to work really hard and the specialty coffees made there in the evening were the best we had during our stay. We tried mike's coffee bar as we had seen many reviews that were good unfortunately we did not find it that great and preferred the coffee in the downstairs bar. Beach was great and you can walk quite a distance each way easily. There was always plenty of loungers and you did not have to get up early to get a lounger with shade. Overall we had a nice relaxing time. The hotel staff ranged from great to almost indifferent regardless of tipping or not. The biggest disappointment for me was that there appeared to be smoking in most areas - the whole of the downstairs bar allowed smoking in all areas. If you have mobility issues you may have trouble getting around easily as there did not appear to have the shuttles you usually see in abundance at other resorts. We also saw a lot of new arrivals that had to find their hotel room alone at the same time dragging their suitcases with them. It is also a long drive to the hotel.

Hotel Roc Casa del Mar: Amazing Resort

Ocean casa del mar is an incredible resort for anyone to stay at. They accommodate all children,teenagers,families, and friends. Right when we arrived we can easily see the beautiful crystal blue water from the lobby. My children loved the fact we received 8hours of FREE internet from the workers, best of all not only does wifi work in the lobby but it also works in your hotel room. Food here is amazing has every variety and a lot of seafood.

Roc Lagunas del Mar: Had a Blast!

We were very pleased with the level of service we received, everyone was extremely friendly. The grounds were also very nice and pools were clean and perfect for everyone. They had some sort of entertainment every night until 10:30 and every other night there was a DJ until 12:30; however, it would have been better if the DJ was there every night. The food was bland and the choices were the same every day, would have liked more options, but the 24 hour snack bar saved the day with the delicio [... read more]us thin crust pizzas. Would definitely recommend the resort.

Melia Cayo Santa Maria: Wonderful Hotel, Amazing Service!

We stayed at this hotel from Mar.24-31/2017. We were a group of 10 (45-65 age range) that have been going to Cuba together since 2011 (so have stayed at many different resort areas and hotels), and all of us left saying that this resort was one of the best we have had the opportunity to stay in. This hotel suited our group needs and wants, and we all felt we got a lot for our money. I will write this review from my opinion (not the groups, but most felt the same as I did). When I say “we†[... read more], I’m referring to my wife and I. To start – the airport to hotel trip is long – about 2 hours. Not bad going because you’re excited and anxious to see the resort, and you can get beer on the bus for the trip. Leaving is another story. Be prepared for this. It’s not the hotels fault, so get over it. When walking in to the hotel, we immediately headed for the lobby washroom. This was disgusting and not a very good first impression. The pipes were leaking on my head as I stood at the urinal, and the second urinal was broken. Now this being said – it is the only negative thing I have to say about the resort. From that point on, nothing but good. Check-In was smooth and quick – we ended up in building 4 (all 10 in our group in the same building - which was a plus). Close to everything – this is not a big resort. The grounds are well maintained and fully mature We loved the flowers, and vegetation - beautiful. The rooms are lively colours and while dated, clean and well taken care of. Are there some things that need attention – you bet, but we have seen this in every hotel in Cuba. Not a big deal, and the little things like this don’t affect my opinion on the overall experience. I have to mention here that I was on a Transat Tour vacation, and the rep at the hotel – Daniel Begin (I believe - or Veronique when we saw her at the bar at night) was excellent! She gave us great information and was always around to help if we needed anything at all. She was great. What makes this hotel so special are the people. I can’t tell you how friendly and helpful everyone is, regardless of where or who you are talking to. You get to know the people serving you in the buffet, at the lobby bar and beach bar, the cooks – if you make the effort to engage with them!!! Food: WOW. We were pleasantly surprised by the quality of the food in this hotel. The Buffet service was awesome. Thank you Yuneisy and Chichi for taking care of us, and pre-setting a table for 10 when you knew we were coming. So wonderful to get that kind of care. The buffet food was excellent. Did it change every day? No, but it’s a buffet, and no buffet changes everything every day. Certain food was rotated through, so it did change and the quality was always excellent. I had soup almost every day, and it was always great. The lamb was delicious!!! A big shout-out to Fredy (Mudo) on the fish station who went above and beyond to ensure we were satisfied with his special dishes. He was spectacular. My wife loved the crepes she had for breakfast at the buffet. Always plenty of fresh fruit and yogurt. You could get eggs cooked for you (omelets, fried, scrambled). The ham was juicy and tender, and the chicken was always good. We ate at two a-la-carte restaurants – Japanese and Italian. We found the Italian to be better that the Japanese. The Japanese is an entertaining meal as it is cooked at the table. The chef was funny and entertaining. Chicken was a bit dry, and the beef was tough. The Italian was really good. Surprised us. Beach: Again, WOW. Spectacular. This is the most beautiful beach we have seen in Cayo Santa Maria (and we’ve been here three times). Wide beach, plenty of chairs. Thank you Earnesto for taking such good care of us and setting us up each day. He always had seats set for us as a group and brought us little tables. The water in Cayo Santa Maria is so spectacular – the colours! Amazing. The Beach bar staff is amazing! Our two friends JuanHavani and JuanGiovani (or something like that - I never did get that straight) were spectacular. Always friendly, always attentive. Whether serving behind the bar, or doing the beach delivery runs, they joked with us and were always pleasant. Thank you so much!!! There is also a fellow at the beach bar who cooks sandwiches (ham and cheese, chicken, etc.), so you can grab a quick meal from him. He’s great too, but unfortunately I didn’t get his name. Beach Restaurant: There is a restaurant down near the beach, only open at lunch time (11:00-5:00). Here they do Barbeque foods (chicken, pork, kebobs, etc). The Cuban people certainly know how to barbeque, and the food here was always tasty. Pool: We are beach people and only occasionally go to the pool. We managed two trips to the pool. There are two pools side by side. One has a pool bar, the other doesn’t. Both are nice. The area surrounding the pools is pretty (vegetation, trees, flowers). The pool snack bar is open 24 hours. It serves a good omelet for breakfast. The pizza here is good, and so are the burgers. Lobby Bar: A great place for coffee in the morning, drinks in the afternoon and evening. Entertainment is provided nightly – some nights better than others. One night (Thursday) they had a band playing older rock music and a lot of dancing was going on. We loved it, and I’m assuming everyone else did as well, due to the number of people dancing. The hotel should do more of this type of entertainment. I don’t remember the server’s names here, but there were a few that got to know us, and treated us well. A big thank you to all of them as well. Excursions: We did two: Speedboats/Snorkeling and Santa Clara/Remedios. The Speedboats/Snorkeling was great. Well worth the money. Do yourself a favour, and do this one. You won’t regret it. The Santa Clara/Remidios trip gets you out amongst the Cuban towns and people. Well worth the visit. The church in Remidios is spectacular (built in 1551). It’s a pretty little town as well. This was a long trip, so not sure I liked all of it. Overall, we felt that this hotel is one of the best we have ever stayed at in Cuba. We were worried before leaving because of the reviews we read here on Trip Advisor, but we saw none of the things others were complaining about. The water problem has been fixed, always had hot water, the food (in our opinion) is excellent, no problem with towels, rooms was well maintained and cleaned, and the staff are so amazing it makes up for anything that was missing or wrong.

Valentin Perla Blanca Paraiso: The best resort that I've ever stayed in!!

Honestly, this resort was absolutely amazing and beautiful. It really exceeded my expectations. The only thing negative was the lack of wifi but a very well run hotel that I would highly recommend and return too!!

Hotel Roc Casa del Mar: OCEAN CASA DELMAR

THE TRIP WAS WONDERFUL, IT WAS BEAUTIFUL PEOPLE, AND MOST OF ALL NICE SERVICE, AND THE BEACHES IS BEAUTIFUL. THE FOOD WAS GOOD, WHICH AT SUPPER TIME THAT IT WAS HOTTER, IT WAS WARM, BUT GOOD. I WOULD RECOMMEND ANYONE TO THAT RESORT OCEAN CASA DELMAR. IT WASN'T TO HOT JUST GREAT, THE SUN WAS HOT SO BRING SOME SUN TAN LOITION. DON'T FORGET YOUR FACE CLOTH BECAUSE THERE IS NONE, BUT BEAUTIFUL TOWEL AND SOAP.

Melia Las Dunas: Just a great place from the start

We can't wait to return again. Buffet had great choices, meat, saladas, veggies, etc. The servers and cooks were all very friendly and I didn't mind tipping them every chance we had. Beach was beautiful and the ocean warm. It was hard to get a seat at the pools, but I'm really not a pool person. The al-a-carte selection (4) restaurants because we were there (10) days was very good, lobster was $10 extra but well worth it. The guys at the sailboat rides were great! There was no trouble with hot s [... read more]howers any time and no blackouts whatsoever. See you again Melia Las Dunas.

Melia Las Dunas: Amazing resort and breath taking beach

Just spent 7 days in the most amazing resort I have ever been to in Cuba. The beach is absolutely breath taking and the staff were nothing but the best. Met a lot of great people and I will definitely be back to Melia Las Dumas in the future. I highly recommend this resort it had a lot of amazi g shows and the entertainment was far from boring

Iberostar Selection Ensenachos: Great vacation

The resort lived up to Iberostar standards. Only caveat was that food was quite bland, but still lots to choose from. Very very bad service at checkin. Staff was rude and tried to rush us through. We had to ask twice to hear about the features of resort and location of various points of interest on the resort. The manager on duty was even ruder than her staff! Luckily, the beaches and rest of staff made up for it! It was family friendly.

Iberostar Selection Ensenachos: Best beaches in Cuba

We have been to Cuba many times and this is our favourite resort. We just returned from our 6th visit and it does keep getting better. Lots of variety and quality in the food (smoked and salmon and prosciutto in the buffet every night, for example), comfy well kept rooms, and the very best beaches in Cuba. There are two one-kilometre long beaches: Megano beach is the busiest, with beachside activities and grill, and Ensenachos beach is quieter, but with a bar, and usually a barbecue at lunch tim [... read more]e. Although mostly sandy, there are some spots off each beach where you can snorkel, even walk at low tide, and see some tropical fish. There is good music, often Cuban, in the lobby every night, and prompt friendly bar service, both in the lobby area and inside the bar, where you may find piano music being played. You'll find mostly families and older folk here, so if you're looking for quiet, with good service, food and beaches, this is for you.

Playa Cayo Santa Maria: Beach to die for!

I enjoyed my stay at the Playa - the beach was absolutely fabulous, crystal clear water, soft sand and warm water. The beach is the highlight of the resort as expected. The pools are also very nice and the water is again warm and clean - personally only used the pool once as the ocean was my main swimming and relaxing area. Definitely have one of the beach burgers as they are probably the best food you will find. The food is average which was not a surprise as most research I have done clearly s [... read more]tates the food is not the reason to travel to Cuba - correct statement but not as bad as I expected. The resort was relatively clean and well maintained although the rooms could use some TLC. The service was overall good with a few exceptions - the lobby bar staff were good depending on which night you were at the bar - I found every other night to be significantly different service and attitude. Cigar bar was fun a couple of nights - this seems to be the dance area and night club for the resort; not all nights were busy or packed but always some people there having a good time. There are 2 places to get drinks for 24 hrs - the lobby bar and the 24 hr snack bar although the staff seem to start shutting down around 2 to 3 am and seemed irritated when asking for drinks at these hours. There are 4 a la carts which we did not try and 1 authentic Cuban restaurant - $15 CUC charge but from what I heard worth it. There are bars at every pool, a bar which specializes in beer and beer related drinks - limited selection - and of course the swim up bar at the main pool - all good. Ice cream bar by the main pool mostly for kids but my friends went a couple of times, they serve Nestle products. Make sure you get to the bank early to exchange your money as there are long line ups at times and not always money available. There is a place to exchange at the airport as well - less people and quicker. Don't exchange too much money as they get you with surcharges and exchange rates going both ways. The entertainment was ok - not my favorite but they try. Shopping can be done at one of the three Pueblos on the island - Las Dunas is small and not much selection but close to Playa, La Estralla is bigger with more selection and can be reached by the scenic bus or cab - $2 CUC for the bus and $4 CUC for the cab - each way and last is Las Terrazas which is further away - we did not check this one out but it looked to be larger and comparable to La Estralla. There are lots of excursions to choose from depending on your tastes - we did the catamaran which was a blast and a day trip to Trinidad City which was ok but rushed as I would have liked to explore more. I would definitely recommend this resort for your Cuba trip as you will have a blast. This resort was the best value for your money we could find - highly rated, 4 1/2 star(probably 4 star) , with good reviews and not too expensive. All in all a great trip and well worth it. Enjoy Cuba all!

Roc Lagunas del Mar: great resort

the resort is big with excellent service from all departments .we stayed here mar 23 to 30th great weather food is great no issues even for picky eaters a good variety. beaches are rocky but water is wonderful pools are clean no problem finding chairs at pool or beach

Roc Lagunas del Mar: Warwick Review

Wonderful holiday, lovely resort. Highly recommend it ! Liquor selection was awesome, with great bar staff and ample bar locations. Rooms were nice, modern and clean. Plenty of lounge chairs at beach and pool. I have been to many resorts in the Caribbean and Cuba, this is one of the best !

Grand Memories Santa Maria: Beautiful beach

Second time at this resort. Staff are very friendly and beach and grounds are beautiful. Rooms are decent. The only downside was the food. The food was lacklustre but you could tell they try really hard to please you.

Memories Paraiso: Resort was big

The hotel was quite rundown, the rooms were a bit disappointing, had issues with our toilets. There wasn't a lot to choose from regarding buffet style food. The resort was huge and hard to get around if you were older due to walking. The pools were nice and the beach was amazing though! The service was quite good as well

Memories Paraiso: Not so good.

All of the food in the buffet for breakfast lunch and dinner we're mostly cold. The wait for fresh cooked food was extensive. I stood in line for 35 minutes to get an omelet in the morning. The service was not great. I noticed that if you did not tip the chambermaid extensively on a daily basis you did not get your towels changed or anything else cleaned in the room. We left five pesos for the chambermaid every night and still did not get the drinking glasses changed. I did meet up with a few [... read more] people who said they had been there six months before and the resort was beautiful and that it had gone downhill since their last trip

Grand Memories Santa Maria: Amazing resort

This is the first time we tried Cuba. W stayed at Grand Memoris . Were there for 1 week startig March 21,2017. A new one for me- if you hungri,you have to pay for ANY food on board!!!! Thanks SunWing!!!! Our room was huge,our air conditioning worked perfectly, lots of hot water,our bar fridge was stocked daily and our cleaning person was excellent (Aleida) always leaving us something different with our towels/blankets and flowers! We were in building 52. We were traveled with our 6 month baby [... read more] and we were pleasantly surprised,when we saw a baby crib in our room. Baby crib was good condition. Food was OK. The buffet is the buffet,breakfast was good,lunch wasn't great always the same everyday,that they need to chang i think..... The beach was one of the most beautiful beaches i have ever seen,soft powder sand,beautiful clean ocean..... just stunning!!!!! Pool was weel maintained and clean,just i think water was too cold! A good amount of haded arease if needed. Would we return,oh YES for sure! Our stay was fabulous!!!!!! Thank you Grand Memories Resort!!!!!!

Roc Lagunas del Mar: A wonderful and relaxing week!

The resort is laid out well with 3 access points to the beach. The pool was large with an abundance of lounge chairs. There are many areas throughout the resort--small bars, lunch time restaurant choices, beach bars/food--to choose from & not one area ever felt crowded. The A La Carte restaurants were pretty impressive! Service was great and all staff were extremely lovely, friendly and fun! The turquoise water was incredible. Entertainment in the evening lower bar area was very good featur [... read more]ing local talent and a super place to meet with friends before or after supper for drinks. Weather was superb!