Secrets Moxche Playa del Carmen: Everything we expected and more…

This is a top notch resort. The staff are perfectly trained in the hospitality sector and know how to take care of customers. Every staff member was completely bi-lingual and introduced themselves immediately. All the meals were first rate with the highlights being Japanese, steak house and the preferred 9th floor restaurant. The evening shows are fantastic with great talent and presentation. I highly recommend this resort. You can be as quiet or as active as you like… Mexico is fantastic…

Barcelo Maya Colonial: Fantastic resort

The resort was very clean. The food was amazing, specially the French restaurant at the palace worth to pay an extra $20.00. The service on the resort was very good as well. This a great resort for families to enjoy a holiday. The rooms are a little dated but very clean. The only problem we had was the key card was not working periodically. This was our first time in Mexico and the resort was fantastic. We would come back again.

Sandos Caracol Nature Resort and Water Park: Sandos Eco Caracol

Nice family resort for kids largely due to their great water park. Beach 6 out of 10, if you want the best beach you need to taxi to Sandos Playcar for 350 pesos each way (approx. $32 CAD). Food 3 out of 10, if you want good food you need to go to Sandos Playacar or Sandos Cancun. People/Staff 10 out of 10. Was everyone perfect. Most people were especially given the number of demanding tourists they deal with as result not all tourists treat the staff as they are supposed to - we are all equa [... read more]l human beings. Please be kind to each other. You are on vacation yes you paid for eat however the staff are not less than you. Room service 10 out of 10 Up keep - while not all parts of hotel were 100% they were always working on something as result would give them 10 out of 10 especially for effort

Selection Riviera Cancun: Nice Family resort

The resort is very good, Pools, Food, Rooms, Service & Staff were excellent. The Beach is tiny. You can not go for a walk outside the resort. The only ATM dispenses US dollars. For excursions and extras they want to be paid in US dollars. We had pesos which they finally accepted but prefer US dollars. Even if paying in pesos they work the rate out in US dollars and then convert to pesos. This is costly for the consumer. The charges for withdrawing money from ATMs (at the hotels or Banks)  [... read more]are very high. Bring cash in US dollars with you to pay for excursions and lots of single dollar bills for tips. We went to Porto Morales to visit the market - thinking it was a market used by local people - it is a tourist trap. Beach was ok but lots of armed soldiers. Day trip to Tulam historical site, Cenotes Pools & swimming with turtles was excellent. Bring a good hat and lots of sun screen. Taxis are more expensive that Canada, Generally found shopping - all geared at tourists - more expensive than Canada This was an Air Canada Vacations tour. Plane was old with no entertainment system. Flight delayed coming and going. Did not see or hear from A/C rep during whole trip. Could not contact them for confirmation on pick up for airport on return. TripCentral rep Manuela was good and responsive, Hotel very helpful but I would never book a vacation with Air Canada again.

Margaritaville Island Reserve Riviera Cancun: Great resort, Not pleased with Trip central and West Jet

When I booked our trip to Margaritaville Island Reserve Riviera Cancun Mexico from Hamilton the Trip Central website showed a morning flight. However it immediately changed to an evening flight, when I brought this up to my agent, I was told they don't see a morning flight on their end. However I showed them a video that clearly showed the time change, they replied by saying that's strange but did not offer to look into what happened or fix the issue. I did not want a late day flight as we lost  [... read more]the entire first day of our vacation. My next issue was with Transportation. We landed in Cancun at 8:15pm yet did not arrive at our hotel until 1:30am. Why? A minor issue with our planes gate being occupied (1 hr), an average wait for our baggage (30 minutes) and 3 hrs waiting for Nexus the transportation company that WestJet works with to get you to your Hotel. After exiting the airport we made our way to the gentleman in the orange shirts in charge of getting us onto our shuttles and to our hotels. They had an IPAD with a spreadsheet with all the reservations and hotels. We approached one of them to check in and to be directed to our bus. They took our name said wait here and they proceeded to leave 2 full planes worth of passengers to wait for hours as they walked in circles constantly looking at their lists with confusion platered on their faces. When they finally did put us on a bus there was no guide welcoming us to Mexico, explaining the currency or when to meet your rep at the resort like we usually receive during the drive to our resorts. there was only 1 driver and too many bags. he had to stack them at the front of the bus, and remove them with each stop so the passengers could get off. We were the second stop, They took us to the wrong resort. There are two Margaritaville's both Trip central and WestJet need to learn about the resorts that their customers are staying at, and ensure they are delivered to the right place and that their paperwork matches this. We tried telling this to the driver however he couldnt wrap his head around this, so we wasted another 20 minutes as the security at this resort tried to explain it to the driver. My last issue was that there was no representative to speak to about our return trip home, no note under the door to tell us when to meet with them. So on the last day when we checked out at 11am we asked when our pickup would be for our 9:30pm flight home. We were told we should have came to our meeting? What meeting? SO the man at the desk made me call and arrange pickup for 5:50pm we were told to be waiting no later than 5:40pm. They did not show up to get us until 6:30pm, most likely because they went to the wrong resort to get us. I have used Trip central many times to book our vacations, I often tell friends and Family to use trip central. However with so many issues with timing & transportation. I likely wont use them or WestJet in the future. Why use a travel agent if they don't offer any added value? anyone can book a flight, a hotel and private transfer online. An agent is supposed to make these things easier. Not this trip!! The Hotel was fabulous! I would return, but I would book and plan very differently next time!

Barcelo Maya Colonial: Fabulous resort

We really enjoyed our stay - good food, lovely accommodations, gorgeous beach, friendly and helpful staff. (Suggestions: Have more rooms with 2 beds available & turn down the painfully loud volume of the band in the theatre.) My second stay at Barcelo Maya and we're looking forward to our next visit.

Sandos Caracol Nature Resort and Water Park: Would not recommend

Main pool small and cloudy Couldn’t get into restaurant even after setting alarm to book at 12:01am which I’ve never heard of at any other resort, staff at concierge were no help and not very friendly,buffet long line ups and food always the same

Catalonia Grand Costa Mujeres: Amazing hotel.

Our vacation went very great. We were happy to visit this wonderful place. Amazing resort with friendly stuff,delicious food,entertainments and beautiful beach.We love the place and definitely will come again ?

Dreams Huatulco: Great location, great resort!

Good layout, awesome staff, great selection of food options. The app provided by the resort is great for reference. You can find which restaurants are open and any other information you might need ( special events, shows etc)

Atelier Playa Mujeres: Great place to stay!

The hotel is gorgeous, very clean and grounds are beautiful rooms are fantastic but the people make the resort what it is everyone was so friendly - Julio at the pool and Oscar at Casa de Luna were especially fantastic!

Barcelo Maya Tropical: WE HAD THE BEST TIME!!!!!!!!!!!

The chain of Barcelo hotels in a row is just about the biggest resort I have seen. The beach was beautiful to walk on. The food was wonderfully prepared, the Grill Bars by the Beach with the breeze from the ocean were perfect! The cenotes right across the street was a big surprise, beautiful!

Barcelo Maya Colonial: Everybody loved it!

The Barcelo Maya Colonial was excellent. The room was comfortable, the restaurants were very good, and the amenities were first class, especially the pools. The drive fro and to the airports took about an hour and 30 minutes travelling at a very high speed. If you’ve got the stamina and energy, you can the three other Barcelo resorts in the area.

Catalonia Grand Costa Mujeres: Pretty Good!

Rooms - we stayed in the grand family swim up, and it was amazing! Perfect for a family. Food - BLoved was the best option, so I definitely recommend getting a Privilege category room. The food was generally fine. Nothing to write home about, but lots of options and everything was good. Service - generally good! Beach - a few rough and windy days, and then a little seaweed as a result, but totally swimmable 6/7 days we were there. Entertainment - I’m not here for it, but if I were, I wou [... read more]ld have been disappointed. Very few activities, even for kids. It’s a little boring. I wish they’d lean into the family vibe and have more fun activities.

Barcelo Maya Tropical: Good First Impression

Grounds were outstanding, pools great, beach and palm trees was the place to be. Food awesome. We did switch rooms once due to bad sewer smell on tropical beach front side we realized this was the way that side of the hotel smelled on the ocean view. New room was good.

Barcelo Maya Tropical: Great Resort

We picked this resort mainly because of the kids activities. Unfortunately my daughter was only 3 while we were there and the kids club is 4+. The resort is huge and something we found out while there is that is actually a chain of resorts side by side and you are able to use 3 out of the 5. They have their own tourist bus system allowing you to hop in and off within hotels. Some A la carte restaurants are located in the other hotels. There is a market, a casino, a shopping mall as well. You can [... read more] walk or take the bus. Very convenient. The dolphin show between the hotels as well as the spa. They do advertise the surfing experience but you have to pay to access that part of the resort. It also have a big ship with 4 slides which my daughter loved. It is $20 US per person per day or $60 US per person for the week. Food was delicious. Every day. The only thing I would say is that I wanted to experience more of their food. For breakfast I wanted Huevos rancheros every morning but they wouldn't provide the tortillas which was really dissapointing. I would suggest they offer them at all times. Is part of their cousin signature. The staff is beyond friendly. Anything you need they are there to help you (except for the tortillas in the morning lol. I asked every morning and only one morning I got three). The hotel is very very clean. Overall one of the best resorts we have stayed at

El Dorado Royale: Another great Holiday

I saw a hoilday on trip central website in Cancun area. I phoned Manuela as I always do to talk about our trip. The hotel wasn't available and Manuela says how about the El Dorado Royale. It's Foodie resort I said sure I trust you. The food was amazing (we loved the burger from Room service the most) Don't get me wrong the burgers were awesome at all the different restaurants. If I had one complaint it was really hard to get into the restaurants if you didn't have a reservation.. who  [... read more]knows what your doing and what time your going to be back. The rooms are very comfortable Mini bar was restocked every day. Jacuzzi was an added bonus. The grounds were immaculate and I even saw people racking the beach ALL THE STAFF greeted you with a smile every time they saw you. Go ahead and spoil yourself book a trip to the El Dorado Royale and get ready to be spoiled!!

Bahia Principe Escape Sian Ka'an: Bahai principe luxury sian kaan

This was our first experience with an all inclusive and first time in Mexico. We really enjoyed our stay. What I came to realize though is that the 4 resorts..sian kaan, coba, akumel and tulum each have a different vibe and demographic. Sian Kaan caters to older population but is definitely quieter than other resorts. The rooms are older but are clean. The activities are geared to older set but you can avail yourself of the activities of other resorts.

Dreams Huatulco: Amazing!!

Everyone was super friendly and the hotel was very clean! There was so many things to do both on site and off site. The food was good. The buffets werent the best, my suggession is to always go to the grill. The Asian and Italian restaurants were superb! Huatulco was an amazing place and we will definitely go again!

Hotel Dos Playas Faranda: Great Resort

The rooms were clean, the air conditioning worked well, bed was comfortable and there was always hot water with great pressure. The resort is older and could use some maintenance (holes and uneven in some of the walkways). Food was good, although a little more variety would have been nice. However, you could get hamburgers, hotdogs, pizza and sushi during the day. Nightly entertainment. Beautiful, swimmable beach. Two things we would like to have seen is more chairs on the beach, however w [... read more]e always got one and a place to go at night that was covered. The buffet restaurant closes at 10:30pm and there is no where covered to go after that. It rained one night so people just went to their rooms.

Catalonia Yucatan: Loved it!

The hotel is a smaller resort so everything was close by. Our room was great with a nice balcony overlooking the pool. The food was tasty with plenty of selections for everyone. Staff were friendly and helpful. Nice and close to marina and little shops and restaurants for a perfect stroll. We will return! We had a lovely holiday!