Our Verified Customer Rating 3.7

Our Verified Customer Rating 3.7

(12474 Reviews)

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JennyMunoz  - 

Verified Purchaser

Starfish Cuatro Palmas: I can't wait to go back to this resort. Amazing entertainment.

Best hotel I've been to in Cuba and it's the 8th one I've tried. The entertainment crew (animadores) are amazing and so much fun, especially Josué, Ivan, David. I'll always return to this hotel from now on. The food, location, services is also all very good.

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Monika  - 

Verified Purchaser

Barcelo Solymar: Worst resort

I came back very sick ( until now ). Bacteria in the water and food. There is no hot water in resort . Food every day the same . In cafeteria no ac that is why bacteria in food. When I buying calling card ( wifi ) for one person one $ 1 us dollar for someone else $3 us dollars. Everyone have different prices for the same thing, There is no disco or entertainment in resort . Stop lying on your website about disco or drinks international 24 hrs. doesn't exist. there is only beer after 22.00 [... read more]

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Private  - 

Verified Purchaser

Royalton Hicacos Resort and Spa: Very nice resort!

Me and my wife just returned from our vacation in Cuba. We stay at the Royalton Hicacos Varadero. Resorts classed as fife star and in our opinion is not better than any other 4 star resorts. Hotel and the whole facilities are clean with exceptional helpful staff who are more than happy to help you when you ask them. Beach is perfect , food just OK, like any other resorts we stay for the past 10 years. Staff at the bar is very nice and we could not ask for any better service and ambient at the ba [... read more]

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Private  - 

Verified Purchaser

Grand Memories Varadero: Solo Female Traveller

First off, I had a great time in Varadero from Sept 20 to 27. Great time that I befriended lots of friendly Canadians. I am not at all impressed with the buffet in Grand Memories. I was ignored by the servers and they would wait on the tables around me, and not me. I had to look for them and ask for coffee and drinks. Wish they had coffee there, so I can just get it myself. I was like 'invincible' for the duration of my stay unless I sat with other people. However, I got awesome service f [... read more]

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Michel  - 

Verified Purchaser

Melia Las Americas: resort impeccable

Emplacement très bien situé, les chambres très propre très belle ambiance , pour les golfeurs terrain paradisiac, les piscines très propre a proximité de la plage très propre et pour les restaurants très bien manger toute la semaine

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Caracol  - 

Verified Purchaser

Hotel Villa Cuba: Nice resort!

Some rooms are not renovated. Ground and beach are beautiful. Food is ok , maybe repetitive, especially nowdays you can feel crisis. Servis is ok, but they are missing a lot of stuff. Mostly of clients were from cuba , South America and Russia , so you will expect noise ,cigar butts and plastic cups allover the place. The worst thing is that SMOKING is allowed inside main building!!?

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MariaRose  - 

Verified Purchaser

Grand Memories Varadero: It was dissapointing

The only thing I liked about this resort was how well the grounds were kept very dissatisfied regarding rooms flooded a few times because of air conditioner furniture was pretty bad we paid for upgrade but did not get it fridge was supposed to get filled everyday I only got water and a few pops the beer was only put I fridge a couple of times rest of week they didn't put the workers weren't that friendly with the exception of my maid Madie I will not return here

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Private  - 

Verified Purchaser

Sanctuary at Grand Memories Varadero: Great Resort! Issues with Tipping

We had a really great time! Beach is great! Pools are lovely! Rooms are ok. I find the staff a little unfriendly if they are not tipped as often as they deem necessary. I also find them to be a little racist from my perspective. Other than that the hotel itself is really nice to stay. Food us awful as is everywhere in Cuba.

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Private  - 

Verified Purchaser

Palma Real: Good resort

It is a good resort situated close to everything. I have been a few times and the staff are friendly and helpful. The food was okay and great deserts. Lots to do in the area also. The resort has several swimming pools and a snack bar as well as a few a-la-cart restaurants including Cuban and Italian foods.

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Bobbyboy  - 

Verified Purchaser

Melia Las Antillas: A tired resort

The grounds were well cared for; the rooms not so much! I don't believe the rooms have been retro-fitted since the resort was built? 20yrs? The food was okay but just more of the same breakfast, lunch and dinner.Service was good, but unfortunately my wife was ill for most of our vacation. I needed ice for the water , which was all my wife consumed for the week. I had to walk from the hotel room to the lobby bar 3 times a day just so the ice bucket could be refilled; as there was no place to get  [... read more]

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Private  - 

Verified Purchaser

Sanctuary at Grand Memories Varadero: Great Getaway!

Overall the resort is well kept and the staff are great. You will have a great time, if your looking to relax under the sun by the pool or ocean. Bring yourself a Bubba Mug and save yourself the multiple trips to the bar; as they only have smaller plastic cups. Also, make sure to bring plenty of sunscreen! :)

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NiagaraTim  - 

Verified Purchaser

Starfish Cuatro Palmas: Repeat Customer!!

My wife and I love this little adult only resort. (our kids are grown now, haha) It checks all the boxes for us. LOCATION: Downtown Varadero. SIZE: Smaller resort. SERVICE: All staff, amazing. CONDITION: Good, noticeable improvements. FOOD: Decent. BEACH: Amazing. These are my opinions. My advice, when choosing a resort, do your research! There are so many sources nowadays. Make yourself a checklist. This was our second time there. We are planning to return in April. I think that spe [... read more]

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Heather 15  - 

Verified Purchaser

Hotel Bella Costa: The hotel was okay.

Nice, impressive lobby. The staff was very friendly and courteous even with some of the tougher to please members of our group. There was 3 elevators but one never seemed to be in service. There was no out of service sign, it just seemed to not operate. We couldn't figure out the number of floors. The elevator had 7 floors plus the lobby but we only counted 5 from the outside. Go figure? The hallways were well light. On our floor, there were some bare wires hanging out of the wall. Just hangin [... read more]

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Private  - 

Verified Purchaser

Hotel Villa Cuba: Amazing resort

We had been in Cuba five times and this was the 3rd time we chose this hotel , the beach is beautiful and all stuffs are very nice , we enjoy a lots to spent time in this resort ,we will come back again .

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Macattck  - 

Verified Purchaser

Royalton Hicacos Resort and Spa: Fantastic resort

Fantastic resort I would recommend this resort to anyone had a great time and the staff was well prepared and treated us like gold the food and the atmosphere was FantasticFirst time to Cuba and it will not be our last

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Private  - 

Verified Purchaser

Sol Palmeras: Good resort

Nice beach, nice pool, pretty clean room but older tiles and furniture, food not too my taste and every day the same, staff helpful but not so friendly.We went to enjoy the beach so it was good. Entrateinment was good. Starts at 10. Hotel close to the beach.

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Private  - 

Verified Purchaser

Barcelo Solymar: A great time!

Reviews look very mixed online, but in reality, it was a great trip! Food was good (for Cuba standards), hotel was good, activities were good, everyone was so friendly! Great location - close to Varadero town and 2 hours from Havana. Would definitely go to this resort again!

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Private  - 

Verified Purchaser

Club Kawama: A very poor resort.

When an old couple (75 yrs old) takes a two week vacation (all inclusive),is for rest and enjoyment. The management tried their hardest to accommodate us. They gave us a room half a mile away from the restaurant, the beach and all the other amenities. The room was very lively foul of mosquitos, flies, a mouse and I don't know what else. The above I saw for myself. Apparently they said they had no other room available for the evening and we should contact them the next day. finally they gave us [... read more]

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Private  - 

Verified Purchaser

Valentin El Patriarca Varadero: very dirty rooms

I stayed at Ocean El Patriarca arriving Sept.8, 2019 and departing Sept. 18. Firstly, the grounds are as usual beautifully well maintained and clean. The staff goes way beyond to make you happy. The concierges try their best. Our room in the privilege section was quite dirty. The walls were stained. The bathrooms were minimally cleaned the entire stay. There was mould outside the shower. We had to call maintenance to repair a leak from the shower head which would flood the bathroom flo [... read more]

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Kelly BB  - 

Verified Purchaser

Sanctuary at Grand Memories Varadero: No wonder Ive been 5x!

From start to finish; staff, room & food, everything was amazing! The grounds are lush & gorgeous, the beach is beautiful & the pool ALWAYS clean & well maintained. Karl the food & bev mngr is beyond attentive & Hilda made sure every whim was satisfied with our room & stay. Highly recommended!!

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