Our Verified Customer Rating 3.4

Our Verified Customer Rating 3.4

(977 Reviews)

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Private  - 

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Hotel Plaza: Perfect place to stay in Havana

Close to Prado but away from traffic noise. Couldn't be more central. Plaza Hotel is amazing with good restaurant and bar. Breakfast on the fifth floor terrace is very good. Near attractions with everything nearby but remember it is Cuba.

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Private  - 

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Starfish Cayo Guillermo: Beautiful Resort

The resort was beautiful. The staff works really hard and do their best to please everyone. I was not impressed with the food. As a vegetarian I usually can always find something to eat. The food was bland and there was very little choice. They ran out of eggs. Lizards and frogs were in may of the rooms.

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Private  - 

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Starfish Cayo Largo: Great Time

This was our 12th time to Pelicano so that says a lot in itself. The beach is still beautiful and the Ranchon Restaurant beside it still has the great and friendly staff to take care of us. There were some issues with supply problems but nothing we haven't seen before. We go there for the tranquility, beautiful beach and friendly people. The island is supplied by boat so when there is a shortage of something just adapt and enjoy the spot. We have already booked our next trip. John & Sylvie

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Private  - 

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Starfish Cayo Guillermo: Sercotel: Amazing for kitesurfing

The hotel is correct, the service is poor. It was hard to get a cup oof coffee in the morning... in fact, it was hard to get cups and glasses... The rooms are due for repairs, but it probably won't happen. The good point is the location and the beach. It is perfect to learn kitesurfing! The ware is clear, the view is amazing!

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Hailey77  - 

Verified Purchaser

Club Kawama: Good resort if you’re on a budget !

The resort it self was aged, but it was close to the airport and the city which was nice. The beach was gorgeous, but the pool area definitely needs upgrading and more shade!! This resort is no more than a 2 star in my opinion, for people looking for a cheap relaxing stay with minimal night life this is your kind of place! The Italian restaurant was awesome, the staff is fairly accommodating.. make sure you ask front desk to be close to the main area because if not they may place you in the old [... read more]

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Private  - 

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Roc Barlovento: great location

The location and the beach were excellent. The hotel room not so good. This is the most I have paid to stay in Cuba and the hotel room needed work. There was hardly any water pressure for the shower. Even though it had a bath tub, it would have taken all day to fill it. The Toilet seeped as well. The other thing that bothered me was this was the first hotel I've stayed where we had to refill our own water instead of getting replacement bottles from the hotel. No free gifts was weird too.  [... read more]

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Luckie321  - 

Verified Purchaser

Hotel Villa Cuba: Good stay for the price

Hotel grounds were nice but somewhat dated. Rooms are ok. Typical Cuba so it is to be expected. Bathrooms need updating but the A/C was extremely good. Hotel staff were amazing and made the trip worthwhile. Short 25 min walk to downtown Varadero.

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Private  - 

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Club Kawama: Ok but wouldn't return

Garden property was nice and upkept. Buildings are ok but so old. Rooms were pretty bad. No bedding and not enough pillows and never was provided when asked multiple times. Tips were left with no result. Toilets leaking and ceiling flooded. Staff put bucket under leak :( Ended up leaving room. Staff was all super accomodating then. Rude coffee bar staff and lack of service permeates all service areas. One incredible buffet staff however!! Food so-so but not great. Definitely our whole group of 1 [... read more]

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Swifty29  - 

Verified Purchaser

Club Kawama: Club Kawama

A beautiful place in Cuba to stay. Thier al carts could be better the Cuban one was the best international was out of everything and what we did get served tasted bad we walked out without eating more then a few bites and one of our group ended up sick the next day

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Private  - 

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Starfish Cayo Guillermo: Mediocre

Booked last minute no time to research, after 30+ visits to Cuba this one was the worst hotel. Food was acceptable but lack of plumbing, towels, cutlery, one bottle of water as per hotel policy per week and awful service in the buffet and not the generally good vibe you get in Cuba I wouldn’t recommend. Not fussy but expect the necessities would rate it a 3.5 out of 10.

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Private  - 

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Starfish Cayo Largo: A little piece of heaven

It has been 6 years since we have been to this resort and we forgot how relaxed it is there. The people are exceptional, beach is amazing, food is good. Although the rooms are clean, the hotel definitely needs updating and reno's. The hotel was full and There are many repeat guests and with proper improvements would only improve tourism in Cuba. We come from ND and this paradise island is one of Cuba's best secrets.

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Nana  - 

Verified Purchaser

Hotel Villa Cuba: 8 our of ten

I found the washrooms very small in the pool bar area , I have been at this resort before and would return again. Wonderful staff . Good shows nightly and afternoon I did the tour of Halvana and enjoyed it very much

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Jasmine  - 

Verified Purchaser

Hotel Villa Cuba: Loved it all

Everyone was very accomdating..the beach was great and a special thanks to Esnay and Harleys from the entertainment staff. A special thanks to the head chef Mr Boris for our amazing dinner. My only concern was that out rooms air conditioning was not working and flooded our room..but it was fixed quickly

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Frank  - 

Verified Purchaser

Club Kawama: Still the best!

Seems that they are upgrading the grounds and rooms. No shortage of hot water,all services were working the two weeks I spent there. The staff was most pleasant at all times,of course tipping helped. No complaints at all,a most pleasant holiday,weather helped as well,no rain. Thank you for the effort to be able get the time I wanted. So I would say a perfect holiday.

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Private  - 

Verified Purchaser

Club Kawama: Friendly Resort

The only problem I had was my room was on the 3rd floor which was changed the following day to the 1st floor. The food was average but ate out at many of Cuba's restaurants. Went on the Jeep Safari and that was well worth the money. Met many people from last year and had one big party nightly. Loved it and would return again. I recommend this resort if you like a lively place to vacation.

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Private  - 

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Roc Barlovento: Great Time!

Stayed at this Hotel from April 7th-14th. Had a fantastic time. Food was better than expected with the negative reviews I read. The beach, location and plenty of things to do nearby are all great. Rooms was adequate enough considering it was only used for sleep and showers anyway. Clean and well kept up by our maid. Everyone I met here were friendly and accommodating. I would definitely stay at this location again anytime.

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Pwhitty  - 

Verified Purchaser

Roc Barlovento: Great Trip Great Location

The ROC Barlevento is a small adult resort. The resort itself is in need of some updating but the staff is extremely friendly and helpful. The pools are smaller but we never had a problem finding a lounge chair around either pool and the beach was the same. There were multiple Palm tree umbrellas on the beach to keep you out of the sun and lifeguards on duty all day and again no issues finding a beach lounge chair. Our resort was in the beginning of the peninsula so we were extremely close to th [... read more]

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Private  - 

Verified Purchaser

Roc Barlovento: Whatever

old dirty room mo hot water bugs food drinks no shade at pool and beach lobby staff young man not nice the only thing good was the beach and people service excellent.......................................

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Aneta  - 

Verified Purchaser

Club Kawama: Nice resort

I was at this resort from April 02 to April 6, 2018. I arrived around 10pm and was given a room that had no telephone, smelled terrible of mold and lights by the night table were out. A/C was very loud and very cold. Had to get out of bed to turn it off due to being too cold and back on for getting too hot and room was becoming unbearable to breath. Following morning, I asked for another room which was granted after ppl checked out. This room was far better and made the rest of my stay enjoyabl [... read more]

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Private  - 

Verified Purchaser

Club Kawama: Wonderful resort

Pools are clean and atmosphere is positive. Only draw back was line up go buffet and running out of dishes and glasses but the grill by the 24 hour bar is fantastic. Entertainment okay but foam pool party was fun. Rooms could use some upgrade but its cuba

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