It was ok

Hotel room had a bad musty oder, we ran out of hot water 3 times, toilet wouldn't flush on a few occasions and had to get someone in to fix the air conditioning. Saw an employees spit on the ground while he was working behind the bar by the pool, and at the 24 hr snack bar the Bartenders would rather be on there phone then serve you. Not a great experience. Would not return

Really nice, not worth luxury upgrade

We stayed at the Grand Bahia on the Luxury side from Jan 7-14, 2017. It's a gorgeous resort with lots of amenities and restaurants to choose from. The resort is fairly large and does have a trolley to take you to Tulum or Coba - I didn't visit the Coba side so I can't comment on that, but Tulum was really nice and had the best variety for restaurants. I felt like the extra $300-400 we spent to stay on the Lux side didn't have many benefits other than having access to the entire resort and a rope [... read more]d off private beach section and private pool area's... we found beach space no problem so I didn't feel like it was much of a benefit, and the pools always felt a bit "dead". The adult only portion was really nice for those travelling without kids, there's a nice infinity pool and a breakfast and lunch buffet close by. We used the snack bar a lot at night to hang out with others we travelled with since there didn't seem to be anywhere to hang out at night other than Tulum. I believe there's an indoor lounge but we never made it there, preferring to be outside. Overall, a nice resort, but if I returned I would definitely stay on the Tulum side and save a few hundred.

Nice resort

Resort was nice. Room was dark and small... we requested anything but a ground floor unit and received a ground flooor unit - they were not willing to change this for us. The food was pretty good. Beach was nice to swim in calm waters on this side of the boom and water break. Expensive for what you got But a great holiday Rented a car which was great - a bit of trouble processing it early as they did not open on time as posted so delayed is about 1 hour. Second day the car would [... read more] not start ...so we had to wait again for them to assist.

Shit (or at least diarrhea) Happens

10 of 13 in our group were hit by diarrhea, none at the same time, up to a week apart. Have been to Mexico more than a half dozen times, and this property two years ago, but this was a new experience. The food was good but the group seemed to feel it was better two years ago.

Downhill

Grounds and room were good We. Stayed at the same hotel 2 years ago and they have cut down in all areas., food,staff, bar etc. There were 13 of my family on both trips and they all noticed this hotel has cheapened in every way. Also, the music on the beach was annoying every day. I would like to remain anonymous and not give my email address to anyone PS 11 of 13 of our group had upset stomachs for days.

Great Family Vacation (Kids older than 12)

We were very tired when we arrived to the hotel but the staff immediately brought us desserts for the kids and drinks for the adults. We felt very welcomed and relaxed. This resort is very good for families with kids over the age of 12. Our cousins came to the Coba resort (because they had younger kids and there was a water park.) This was the first vacation that really brought the family together and we forgot about all the stress. We never had the time to enjoy a holiday to spend with the kid [... read more]s due to work and time but this vacation was really worth the wait! The food was amazing especially on Christmas Eve (lobster, lobster tails and lot's of seafood.) We also a great time on Christmas because they showed the true meaning of the Christian holiday and had lot's of decorations revealing the birth of Jesus Christ. Thank you for the amazing service, food, cleanliness and etc. Our kids and us (parents) will be coming back to visit, maybe next Christmas!

Disappointed this time

We have been to this resort 7 times and brought numerous friends and relatives here with us. Needless to say, we have really enjoyed this resort over the years. Since this resort has gone to luxury, the services in my opinion have gone downhill. We were treated like royalty last year including gold wristbands for extra perks, fruit basket ,champagne and the ocean view we requested. This year it was like we had never been here before, the friends we brought got a room in the new section, we got a [... read more]n old musty smelling room. We are not ones to complain, but this was by far the worst trip to this resort. There were a lot of little cutbacks from previous years. Don't get me wrong, the grounds are beautiful, majority of the staff were very pleasant and the food is very good. We really just feel that as return guest year after year and introducing new people to this resort would result in being treated better. We will be writing a letter to management, because I'm sure they would like to be informed of any complaints.

Loved this resort!

This resort is geared to accomodate a mature crowd by making them feel relaxed and comfortable. Anyone seeking to enjoy great food/drinks, entertained and pampered with 24/7 service should stay here. My only issue was the suite washrooms were a bit under developed for such a nice resott.

Fabulous resort

Terrific service, great food, spotless upkeep,very helpful staff. Easy to get around and a bonus that you can use the facilities at 4 different resorts. Beach is not great but that's the only negative.

Amazing resort

Our stay at the Luxury Bahia Principe Akumal was fantastic. The grounds are impeccable. The staff is friendly and always ready to help you. The food at the buffet was deliciious and the "a la carte" restaurants have great atmosphere. We would go back in a heart beat.

Recommended resort

All areas at the resort were clean. Food was good with an amazing variety. Staff were friendly. Good entertainment at night. Never had to be concerned about getting a lounge chair at the pool or beach. WiFi available 24 hours. It was along drive to the hotel but well worth it and was a very relaxing holiday!

Wonderful time at Bahia

This was an amazing resort. The food was delicious (especially Arlequin and Alux) and the beaches and pools were excellent. we liked the fact that you could snorkel as the waves were blocked by barriers. If you wanted waves, you could go further down the beach. the service was also top-notch. everyone was friendly and helpful. The wifi was free and relatively fast. We enjoyed a trip to Tulum, Playa del Carmen and Akumal for snorkelling with the turtles. We are already planning on gong ba [... read more]ck next year. We stayed in villa 66 which was right on the beach and was worth the extra money.

A Good Resort For An All Inclusive Experience

Overall a good resort for an all inclusive experience. I would not recommend if your looking for a "boutique" or "luxury" hotel. Beautiful grounds, nice beach, friendly staff, clean rooms and an impressive operation. A few things to keep in mind: 1. All the alcoholic drinks are diluted. If you want to catch a decent buzz, stick to the top shelf tequila (from what we experienced this was the only thing that wasn't diluted). This includes beer - only option was watered down flat XX. We ended up [... read more] buying beer from the gift shop. 2. Be mindful of the quality of food, especially meat and fish. It won't register well if you over indulge. Stick to the local dishes and stay away from any American or "international" food. Tequila is the best restaurant. 3. If your looking for an adult experience (ie. Honeymoon / Couple Vaction) the only hotel in the complex (there are a total of five hotels) that is truly adult only is the Siann Ka'an. We stayed at Akumal which was advertised as Adult only but there were a lot of children around every day. 4. All the bars close at 11pm and most pools close at 8pm. Would of been nice to have a late night pool or bar. After 11 if you want drinks the only option is at the night club and sports bar which are ok. 5. I recommend getting out of the resort for a day or two and checking out the carribean sea side of Tulum. Great strip of restaurants, bars and cool shops. Only $25 (20 min) cab ride from hotel. This review isn't for everyone but if you are looking for a good time with your partner or group of friends and are into food/drink culture keep my points in mind! :)

Luxury Bahia Principe Akumal

Enjoyed a thoroughly relaxing week at the beach despite getting a sunburn (my fault). If you've never been to an all inclusive resort, try it at least once, then decide if you want to repeat the experience. The one thing I felt would have been nice is if regularly scheduled bus (public transportation) would have been available to nearby towns. No tour excursions. At times I felt like I was a pampered guest who could not leave the premises, which was probably true. But I still enjoyed myse [... read more]lf.

Another fabulous vacation

We stayed at the GBP Akumal Nov 3 - Nov 10, 2016 in room 6011. This was our second trip to the same resort this year. There is a reason why we return to a place... excellent service, quality of food and facilities. Beach is clean and inviting. Highly recommended. We will be looking to return again in the new year.

Beyond Expectations!

Pros - The beach was well managed with a bar, plenty of good quality loungers, palapas and landscaping. There are 2 roped off sections, but really no different and not a problem. There was drink service, although sometimes it was quicker to go up to the bar. Many of the palappas had one or 2 pegs so we could hang our stuff instead of placing bags on the sand. All of the palappas had tables. But best of all, the resort has at least 3 areas with breakwaters so we could swim in clear, relatively  [... read more]calm water. We snorkeled at bit, because there are lots of fish right there. - The buffet was so varied and well-presented, we really didn't need to go to a la cartes, but we did. They do change the buffet theme every day, but the variety I am writing about is the range of offerings. We took advantage of the unlimited a la cartes, and booked them all on the first night. We cancelled our last reservation so we could join the gala buffet at Sian Ka'an. This was even more sumptuous, with lobster, king crab legs and whatever you could imagine. - The resort also has an app and we could have booked with that. In any case it was convenient to check the app to remind ourselves about our reservations. The app also has the daily activities, which are posted on a board as well in the format of today and tomorrow plus the weekly theme days. - The lobby bar is in a theatre a bit to one side of the lobby. As well there is service in the lobby and outside. (Didn't go outside because of smoke.) An amazing touch is there was a self-serve hot beverages counter plus a self-serve bar with tequila shots. - Free wifi is only one continuous hour daily, so we needed to be efficient. This includes checking the Bahia app. Full daily wifi was $10/day. - The resort is so massive they have 62 trolleys to move people, and they are frequent and cheerfully flexible. In other resorts I have stood and watched some 'elite' trolley whiz by, but not here. We did need to use them to go to a couple of restaurants, plus to the Hacienda market to catch the Collectivo to Playa del Carmen. This is easily a 30+ minute ride and costs 40 pesos. The resort itself is at least 90 minutes from Cancun Airport. - Our room was in building 53, very centrally located between the lobby, buffet and beach. Although it was on the 3rd floor, we still couldn't see the ocean, but we could hear it. The bed was perfect, and we admit we slept better than we have in years, even though we have a pretty good bed at home. The last 2 nights the resort did get busier, and sleep was slightly interrupted. We enjoyed the mini bar offerings as well as the fruit bowl and tequila on arrival. - Staff was unfailingly available and kind. We appreciated the Orlando and Denis team at breakfast, and Alejandro (Rodizio?), and Teodomiro in (I think) the Fruto del Mar. Cons - None of the following is much different from any other resort, but here they are. - People were smoking on the beach as well as on the outside area of the lobby. A smoking section would be appreciated. - The closest beach toilets have only 2 stalls and are in the (beautiful) pool area. - Some parents tend to let their children bellow in the buffet. Some parents ignored their children as they played on the empty stage, even darting back stage. Most parents had simple, respectful dealings with their children. - Some male guest was earnestly videoing his sweetie during Zumba. (Not the only resort with these guys.) As a Jazzercise participant, I would be happy to get my music therapy and workout through Zumba or even Yoga, but grace is not my strength and I prefer not become someone's Facebook fool. If the instructor at least requested no filming at the outset, I would have participated. Conclusion - Well worth the trip!

Amazing Resort!

This was our 2nd stay at the Luxury Bahia Principe Akumal. We where there last year at the same time frame. We where even able to get the same building with ocean-view room again. This resort has everything your looking for and more! Water is ,well what can I say but great. Fish all around you while your swimming.

The resort was beautiful

The food was well prepared and presentation fantastic at all our alacarts. The buffets had much variety of foods. Rooms clean A number of pools, large and clean Beach not so good at this Bhiah. Staff friendly

Such an amazing resort!

Our stay at the Luxury Bahia Príncipe Don Pablo Akumal was amazing. Everything from the food, to the rooms, to the customer service was excellent, we had no complaints. The resort is beautiful and all of the staff were extremely friendly and happy to help with any questions we had.

AMAZING RESORT!!!!

This was our first time to visit Mexico boy oh boy have we been missing out!! The resort, the service, the room and the food were simply amazing. I would highly suggest anyone wanting a fantastic holiday please visit this resort you will not be disappointed!!! Our travel agent Cassandra was the one the one that suggested we go here and high five to you Cassandra you know your job well.. Thanks again