Total disapointment!

Very disappointed! We never got the room we paid for and were transferred to a different resort. Check-in time took three hours. When we finally got to our room, it was not ready. With three kids we had only two welcoming gifts. Room service is awful, and you don't get anything unless you pay a tip. Personnel barely speak or understand English. You can't swim in ocean as it has rocks and full of a sea weed. Free Wi-Fi only in lobby, if you want it in your room you have to pay extra. But food [... read more] is great and lots of booze. So, if you're looking to get drunk and stay by the pool all day this is the right place.

Beautiful resort

The grounds were well taken care of and very clean. The staff were very polite and welcoming . It was easy to have a good time . The only downfall was it wasn't walking distance to the beach. We had a great time

Grand Bahia Principe Coba

Just got back on saturday from a family vacation . We really enjoyed ourselves had a lots of fun My only disappointing was the booking of the à la carte ,we got to the resort around 12 noon and almost all of them were full, or really late

Great Resort!

We had stayed at GBP Tulum and decided to try Coba In spite of it not being beachfront, we had a fabulous time! Met or exceeded our expectations on everything More amenities than Tulum Freak issue with seaweed, but the staff worked SO hard to clear it up every day!

Great Place For A Holiday!

This resort is fabulous! The grounds are well maintained and kept pristine by friendly staff. Our room was a nice size and the king size bed was comfortable. There was plenty of hot water for the shower at any time of day and the Jacuzzi tub was an added bonus. We were informed at our check in that we had access to the restaurants and facilities at the adjacent resorts, Tulum, and Akumal also which was a nice perk. This resort is large and quite spread out. There is a transportation service t [... read more]hat runs on a schedule to take you any where you want to go, or pick you up along the way. We never had to wait more than five minutes or so for a ride to take us to another part of the resort. It is very well organised. The food was amazing. There was plenty of selection at the buffets and everything was fresh. We had breakfast at all five buffets and were never disappointed. The a la carts we chose were excellent as well. The staff were very friendly and ready to meet our needs at all times. The housekeeping staff did a great job of cleaning our room every day and restocking the fridge. The nightly entertainment was always good with high energy performances at the theatre, and live music at the bars. There was a different show every night at the theatre and different performers at the bars. This was by far one of the best vacations we have had and I can't think of anything that we were disappointed with.

Stinky bedsheets and one man show!

I do not know why but the bed sheets had a very bad smell EVERY single day - whether it was the water, detergent, or reused sheets - the smell would not go away.! Everyone seemed to hover around the pool area and there is ONE guy who would appear/lead entertainment activities every single day. It was like a one man show and tbh, you would get bored and annoyed by him starting day 2. They need to up recruit more people in their entertainment team!

Nice Resort

The hotel was clean and nice. The staff was great although it was hard to speak to the workers as the Language barrier was hard. Being so close to Tulum allowed us to do great tours 10 minutes away!! We would go back again.

A great family vacation resort!

This location is beautiful with friendly staff and great food. A lot of things for children to do. We didn't have children with us this time, but I noticed how child friendly it was and how many children were there.

Phenominal!

It was an amazing week in the sun... the resort was huge but it was easy to navigate (not a lot of stairs or hilly) and there were trams everywhere at any time of day. Lots of choices of food at the buffet and the al la carts were very good too! The rooms were clean, plenty of pools, food and drink always steps away. The grounds were immaculate and surprisingly and very happy to say that there were enough green areas for local habitat to still thrive (lizards, coati, birds etc) . Absolutely NO [... read more] complaints... scuba trials were free too which was a huge bonus. :)

Very nice overall

The beach was disappointing, weedy and rocky. But the resort itself was excellent. Great buffet, friendly staff, nice pools, clean rooms, manicured grounds. A la carte restaurants were mostly good. Activities and shows were ok. Often had to wait for service at the pool bars. Overall good though.

Fantastic Resort!

This is our second visit to this resort and we will return again. We have stayed at many different resorts in many different areas and the Bahia excels in every way! Delicious food with a varied selection, clean facilities, friendly and efficient staff that is always willing to be of assistance. We really enjoyed seeing the wildlife on the grounds ... iguanas sunning themselves, the tejones were fun to see, raccoons (mapaches). The grounds had a jungle feel to them and the wild animals enhan [... read more]ced our experience. It is nice to see that a resort can still allow some habitat for the animals to live. Really enjoyed Espanol lessons with Erick by the pool ...he was fun, friendly and patient. We went on a Nature EcoTour which was really informative and proceeds go to help the environment. These can be booked right from the hotel. Our only problem was with Best Day tours ... they are located in the hotel. We paid more for the tour than the other groups out by the pool were charging as they promised a quality tour. This did not happen ... we arrived at the site of Tulum and did not have a qualified tour guide ... we were looking forward to an informative tour as we saw other groups around us receiving. We were given a very short explanation of what we were seeing and then left on our own. We paid for a complete tour with a qualified guide. When we returned from the tour we explained our problems to Best Day tours and were given a 'run around' that they would rectify the situation. They admitted that we did not have a qualified tour guide, but stalled us till it was time for us to leave. We would recommend to 'stay away' from Best Day Travel Tours which are affiliated with West Jet and book with one of the other tours that are located around the pool. We did book other tours with the other groups and were very pleased. Other than this one negative experience our vacation at the Bahia was positive! Booking with Trip Central worked out well for us and our rep Michelle Turco was helpful and efficient.

Lovely resort!

I very much enjoyed my stay at Grand Bahia Principe resort. People working at the resort are friendly and welcoming, the resort is beautiful, very well maintained, rooms are clean and food is great and most importantly the sea, sand and the Sun!

Beautiful

The resort is lovely and the staff are very accommodating. We enjoyed our a la carte dinners very much and the buffets has a great selection. The wait staff are very friendly and do everything they can to make your vacation pleasant. Norma in the kids club was amazing and the kids loved going daily just to say hi. She was great about them coming for an hour here and there and made the kids feel welcome. The beach had a problem with seaweed when we were there so it wasn’t as nice to look at as  [... read more]usual. The men worked very hard to clear the seaweed daily but it was never ending. My only complaint is that after 11pm you can’t so much as get a coffee unless you go to hacienda and with kids that wasn’t always possible. There is a 24 hr snack bar that we used once but the selection of food/drinks is very limited. It would have been nice to grab a drink or two in the lobby to have on our balcony while kids slept but everything is closed and they even turn the coffee makers off. Overall great experience, friendly staff, clean, warm pools great food and will likely return.

Wonderful resort!

We loved this resort. The pools were great. The service was amazing! The food at the buffet was suprisingly great. The rooms were spacious, cleaned every day and the min-bar restocked every day. We would recommend getting Royal Golden package to get the little extras. We also went swimming with the dolphins on site which was a great experience and the price was the lowest I have ever seen. I would completely recommend this resort to all my family and friends. The only issue was th [... read more]e beach which is full of seaweed. This is true in ALL Riviera Maya and it is just mother nature. At the resort, they are always trying to get rid of the seaweed. We were there with 2 adults and three children.

Very nice resort

Accommodations were very good and resort very clean. Staff excellent and very friendly. Plenty of pools to choose from. The two a la carte restaurants I found the food to be excellent were the French (gourmet) and Brazilian. If you like beaches for swimming this is not the place to go. The week we were there they were constantly cleaning seaweed from the water. All in all I would say between a 7 or 8 out of 10.

Very good resort, Beaches poor

The room we stayed in was the Junior Suite Superior Royal Golden and very clean and spacious. The grounds are well manicured and very pretty. The al la carte restaurants were very good, the only one we did not care for was the Mexican. We had four al la carte restaurants a week, we were there for two weeks. If we did not have those the food at the buffet we would have got very tired of, it was mostly lukewarm. If you don't mind just using the pools, which are very nice, I would recommend  [... read more]this hotel. The beaches were rocky and there was so much seaweed. The have trucks there hauling it away and it smells. We love the beach and did not go in once as it was smelly and rocky. It is only because of the beaches that I would not recommend this hotel.

Very good resort

excellent service, nice personal contact, food No1 and great accommodation . Only bad mark is for the fact that twice in a raw we had seaweeds. This is our 3 rd time visit in Grand Bahia Coba and twice in Grand Bahia Jamaica. Simply we like Grand Bahia Principe. I love to run on the beach (It was almost not possible because seaweeds ). We most of time spent at pool.

I will go next year for a third time

This is our second time at the Bahia Principe. The first time we stayed at the Tulum part of the resort and this year we stayed at the Coba part. The entire resort is beautiful. The grounds are meticulously landscaped, the myriad of pools and Jacuzzi areas are lovely. The public rest rooms are ample and spotless, not to mention attractive. The staff are friendly, not pushy like is some other areas of the Caribbean. The rooms are clean and spacious and nicely decorated. The eight a la cart [... read more]e restaurants have fabulous cuisine. It is a large resort but the frequent electric trams take you to where you want to go in a matter of minutes. You can walk as well but the trams are very convenient. This resort is located near the Maya ruins in Tulum a 15 minute drive away. There is a large children's pool with slides and water fountains and the children we saw there looked like they were having a ball. This is a 5 star resort. The beaches along the Mayan Riviera have been suffering from an abundance of seaweed but workers kept busy hauling it away. Can't help mother nature.

Exceptional experience

Rooms were immaculate, very spread out so it didn't feel like the massive resort it is. Stayed in building 10, part of the Golden service, super quiet. Super friendly people and can't wait to go back

Wonderful Holiday!

My husband and I really enjoyed our stay at Grand Bahia Principe Coba. Melanie Johnson did a great job recommending this to us. Staying at the Premier Coba site was a perfect choice. We had great service from all the staff and the facility was beautiful. One item that I particularly enjoyed was the bottled water. Bottled water was plentiful and all the restaurants provided bottled water as a staple, the ice is also made from bottled water so no need to worry about getting sick from that. T [... read more]he food was excellent everywhere, the Gourmet Restaurant was exceptional. There is always entertainment and activities at the pools and lobbies. Overall this was a great holiday and I would definitely recommend it to anyone. I would also recommend Melanie, she did a great job!