Super

Can't say enough good. The food, rooms and all the staff are so nice. There is a sea food restaurant where you reserve a la cartes. The restaurant has a few tables for them and a few that are not for the restaurant. We sat of to the side that wasn't for the restaurant and the manager came over and offered us an a la carte meal. I don't care for sea food but I did have the salmon and it was so good we booked another at the same restaurant and I again had the salmon. The best!

Wonderful resort

The hotel was exceptionally clean. The food was excellent and a lot of variety. The staff was super friendly. The grounds are extensive and spacious. Walking/running path surrounding the grounds. Huge pools. Great beach.We will go back.

Not What Expected

Knowing this is a huge resort I did expect some challenges, but wasn't ready to deal with the disorganization that we experienced. I found that more often than not, the service / friendliness of the staff wasn't that great. I'm a Pepsi drinker and this resort provides Coke, so on Day 1 made a special trip to the store to buy Pepsi, only to have it stolen from my room the next day. Buffet was really good, but trying to book any a la carte was ridiculous. Arrived on a Wednesday & was told the firs [... read more]t available bookings were Sunday night? Beds and pillows were very hard. While a beautiful resort, this is not one we'll be returning to

Our best family vacation yet!

This was our third vacation at the Barcelo Maya Beach Resort. The grounds are immaculate and the food is fantastic. The rooms are very clean and everything in the resort is very well maintained. The staff is always working very hard (painting, gardening, cleaning). The pools are huge and there are several. The beach is beautiful although several people complain that it's rocky, you can always find a sandy spot. The Kyoto cooking show was a highlight for our family. Our kids (8 and 6) really love [... read more]d the new paddle tennis and the waterpark is always a hit. We upgraded to a Junior Suite and it was totally worth it. We had a pool & ocean view and a great central location. The trip from the airport is about 90 minutes but it's fun to check out the scenery. We love the fact that this resort is so large - you have lots of options for swimming and eating and there is always something to do. We would all love to return - you can't beat this resort!

Great Resort

The Barcelo really has something for everyone. The food is good, beach is decent for Mexico and cleanliness is impecable. The staff went out of their way to give us a pleasant stay - helping celebrate a birthday. Some difficulty getting our rooms right - hotel was full, but rectified for 2nd day.

Great Holiday

This is a great resort, food was good, accomodations good, service great, what more can I say! Enjoyed the week. Would definitely reccomend the place and looking forward to returning some day for another vacation.

Great Holiday

Overall an excellent place to stay. Service was great, food was good (not great, but good), pools we fantastic, beach was was good, lots of activities to do if you wanted, and the staff were very accommodating.

Five Star all the Way

A beautiful resort with awesome pools, kids waterpark and amazing beach. The food was A1 with lots and lots of variety at every meal. The beach buffet and bars were close to the pools and beach and a delight to eat and drink at. The theatre and entertainment was a highlight. The grounds are mature growth and very well kept and the walkways made it so very easy to get around. Everything seemed so close to get to. The maids were wonderful and couldn't do enough for you. Really appreciated the in-r [... read more]oom coffee maker and well stocked fridge. It was truly a dream vacation for hubby and I and we would love to make a return visit.

Wonderful Resort!

This was our second time here and we really enjoyed our stay! There were many activities for my 15 year old and new things such as a bowling alley, paddle tennis courts, Pirate's Island, and a mall. The staff were always smiling and helpful. We would definitely return to this resort.

Lots of activities

The resort is spotless. Staff are everywhere cleaning, serving and attending to guest needs. Lots of activities for all ages. We enjoyed the outdoor paddleball racket courts. great fun. Our favourite restaurants were the Mexican and Japanese. The Italian restaurant was disappointing at the fish main courses were previously frozen and tasted like cardboard. We travelled with our 20 something year old kids. they enjoyed the resort more than we did. they enjoyed the disco until the wee hours.

Wonderful Vacation

Hotel was beautiful situated on lovely grounds. Beach and pool good. Staff very friendly and service good. Buffet and restaurants very good. Had a wonderful time and would return. Would recommend to friends.

Very nice resort. Excellent for Families

Very nice Overall. Beds a bit too hard. Friendly and Hardworking staff. Food generally very good. Liked Pool Areas and lots of chairs, loved the Hammocks. Beach very nice, need more shade on the Beach. Very Clean Resort.

Beautiful resort

My husband and I stayed here from Jan 28 - Feb4/15. We've been at this location several times in the past, the last time approximately 6 years ago. Many new additions, very beautiful mall. One thing we noted now is there are a lot of young kids at this resort, never bothered us but seems to be geared more to families. The grounds spotless, food great, especially the Seafood and Japanese restaurants. Rooms cleaned daily, staff great, pools spotless, beach kept clean, lots of chairs. Overall no co [... read more]mplaints.

Second visit

This was our second visit to Barcelo Resort, we will likely go there again next year as it has everything we require. Food choices, service and entertainment . The new mall and new restaurants were exellent. A great addition to what they already had.

WAS AN OK RESORT

My wife and I we pleased with the Barceló. We don't really do a lot of travelling but found it to be clean and the beach was amazing . The food was just ok and the room was good and always cleaned . Air Transat was awesome

Amazing vacation!!

The hotel itself was very clean and spacious, staff was friendly and professional. The food surpassed my expectations, far better than any other all inclusive I have been to! Beach was a little rocky, but we knew that before we went....

Very good , not amazing

very clean resort, rooms were standard with friendly staff, there were no rooms with two queen beds so my son slept on a sofa bed, food was good but you must eat at the different restaurants on site not just the buffets, recommend the kyoto japanese food, pool bar and beach were great

Amazing resort BUT

We were for 11 nights. The first 7 were great in every aspect and then we became aware that there was going to be a convention. 2000 people showed up and service tanked. Staff was refocused from service for all and completely focused on the convention. Oon one day we were refused dining indoors and restricted to outside restaurants. Cold food and selection was a whole lot less. If you want to get the service you paid for, this is not the resort for you. They appear to want the commercial busine [... read more]ss only. ALL the people we came in contact with on our return were of the same mind. The tour operator was caught off guard and did not know about the events until the convention started. The resort avoided the tour operators requests for responses and they may be dropping the resort from their list of choices.

Great trip, great weather, disappointing room

We enjoyed a great trip last week on the Barcelo Colonial resort. We enjoyed the food, the pools, the drinks, the beach was beautiful and the weather was perfect. Our biggest complaint was the room and service to the room during our stay. We were originally given a room with two double beds, even though we had booked a king bed. 2 days after our arrival they switched our room after our strong persistence, but our new room was in a wing surrounded by families and small children (it felt like the [... read more] "family wing" of the hotel). We were woken up all night long by screaming children because the walls are so thin. I had to buy earplugs just to sleep through the night. Our room also had a broken shampoo dispenser that didn't get replaced for 4 days (despite daily complaint), we were missing regular room amenities (ashtray for balcony, robes, etc). When we walked in, there was a blood stain on the pillow on the bed which we promptly removed. Despite enjoying our trip, this resort definitely didn't live up to the 5star rating we signed up for.

Had a great time

We stayed 7 days at the Barcelo Maya Colonial Beach resort. The grounds were well maintained, rooms were kept clean, staff were very friendly and helpful, the beach was my favorite part with soft white sand and never had problems finding a chair to relax in. Overall we had good time. I would recommend this resort.