Beautiful Resort

Beautiful resort,however Customerservice was horrible. Waited a hour to complete check it although there was only three family checking in. The customer service representative just went back and forth as if we were not standing there. Then after check in, there was no one to take us to our room. I had to beg as passing employee to assist. They were selling time share. Although they gave us a bracket to wear; this bracket should identify to the persons selling the time share that we have been app [... read more]roached, others failed to look and kept harassing us each time we passed them. The water sports guys needs to be at the front desk. No smile, not friendly, I had to ask them if they were poorly paid or if they hated their job.

Very clean resort

this resort is very clean, food was good variety but containers were not kept full always had to ask to fill. Our rooms were very nice. Very first night called for towels and face cloth never received them, next day spoke to maid got our extra towels but never received face cloths. the entertainment around the pool in the day time was very little and did not do as posted on sign, night shows were awful and again not every night. Very little communication for example one night closed buffet and  [... read more]had it on beach and u were in line for over 1and half hours discussing. no one knew buffet was going to be closed. service in the buffets were little or none always had to ask for drinks and refills. The resort itself very clean, room nice and big, food good. .resort very large and a lot of walking not good for handicap person

Great resort-----we had a wonderful time!!

The hotel was definitely 4 plus stars, clean, large rooms marble and ceramic throughout. The staff were top-notch friendly polite and always greeting you appropriately. We have little negative to add other than the fact that the food in the restaurants was not Montreal/Toronto calibre often rating 8/10. Don't get me wrong... it was more than acceptable but fell short a bit at times. Do try the jerk-chicken (near the beach)... we ate it often... its 10/10!!! The beaches are acceptable if y [... read more]ou like to simply cool-off since they are very shallow and protected with a rocky breakwater. People sit for hours on a sandy bottom with the water at neckline IE: less than 4' deep. I strongly suggest that you bring minimum waterproof SPF50 sunscreen since we both got sunburns even though we frequently added protection. As far as tourist go we met Canadians, English, French, German, Russian and obviously Americans making up the majority. Age wise there were a lot of middle aged and younger couples who seemed to come for different reasons. Jamaica tolerates cannabis usage with many tourists openly smoking on the beach. It would seem that many of the younger couples visit Jamaica specifically for this reason. No judgment on my part... just an observation. I mention this because if you are prudish about this kind of thing than maybe Jamaica is not for you. Nobody bothered us to buy so I have no idea where they got it... anyway just an observation. We would definitely go again, we commented that it was one of the most relaxing vacations we have in many years. Overall we would rate this as 9.5 on 10 taking all factors into consideration including value for the money.

Amazing Resort

My son and I stayed at the Grand Bahia Principe in Jamaica from July 13th to July 20th, 2018. It was truly one of the most amazing experiences we have had. Our room was spectacular and the housekeeping staff were very attentive once they got to the room. The mini bar was restocked on a daily basis. The restaurants were lovely and the selections at the buffet was amazing. After a couple days I got to know a couple of the wait staff in the buffet restaurant, and I requested to sit in their section [... read more]. Pool and beach area were always attended by lifeguards and security was very obvious especially from evening hours, therefore I felt safe at all times. The entertainment was lovely for both adults and children. Excursions off the property was very organized and enjoyable. My Air Canada representative was always there to answer questions and to give advice. It was a week well spent.

Family vacation

We just returned back from a family vacation to Jamaica and we stayed at the Grand Bahia Principe. We had an awesome time and the resort was wonderful, the service was excellent and it was very clean. We had great food but at dinner the variety could be better at the buffet. We enjoyed lunch the most. The swimming pool was always kept clean but they could keep it opened after 6pm. Our room was cleaned daily and new towels were provided for all of us. Our mini fridge was stocked daily. I will [... read more] recommend this resort for a fun filled family vacation.

Wonderful views!

The grounds are immaculately well kept and the pool has a spot for everyone! With plenty of food and yummy restaurants to devour you you will always find a good fit for your dining experience! Lots of lonely people to meet and smiles all around! The excursions were put the icing on the entire trip! We had a ball!

Disappointed

Beautiful hotel, however staff is unprofessional, rude to customers in dining facilities. Dining area outdated lack restrooms facilities, guests have to leave dining area to go outside to use restroom. Dining area too hot, no ventilation, A/C or fans. Entertainment lacks variety, catered mostly for teenagers.

Best Vacation Ever!!!

I took my daughter and my granddaughter on vacation to the Grand Bahia Prinicipe in Runaway Bay, Jamaica and we had the time of our lives! Or was my daughter's first time in Jamaica and she is already planning her next visit. The people are amazing. The staff at the resort were extremely polite and eager to please the guests, very professional at all times. Any questions or requests we had were met with in the most important and easygoing manner. We just love the people! The resort  [... read more]itself is beautiful. We spent most of our time at the pool where my granddaughter made friends with several other children from all over the world. The grounds were well manicured. The pool was constantly being maintained. The food was plentiful and there was always a vast selection to choose from at the buffet. The beach is sectioned off and each section is on the smaller side but overall the beach offered lots of white sand and the most beautiful sunsets! The waterpark is closer to the largest section of beach and is quite large wiith lots of slides of various sizes to play on. My granddaughter said the next time we go to jamaica she wants to go back to the Grand Bahia Principe.

Nice resort

The staff very friendly and accommodating. Very clean, love the beach parties. Some construction happen but it didn’t have any impact on my vacation. I love the variety of food. Lobby bars close to early. Should havevyobhobyobthe disco for drinks after 11:00

Beautiful resort

great vacation and would likely return. The water park is definitely a plus and wow factor. Food at the buffet is ok. Could be better. Lots of recycled food: left overs from the day before being put back on the next day. They can be a bit slow refilling empty stations during busy times. I either had to wait for food or just forget about it. Wait staff / servers constantly look unhappy and unwilling to serve with a few exceptions: Mark at dinner and Tashae and Tommy at breakfast who were excellen [... read more]t. Beach is nice and shallow. Pools are kept clean. Our housekeeper Dawnett was excellent and always so pleasant. Negatives: public bathrooms were never clean Constant HARASSMENT from “privilege club” sales people. Avoid them at all costs. They are everywhere and ask over and over again. They don’t tell you that it’s a time share pitch that they want you to take over 90 minutes of your vacation time to waste. They try to sell it as a breakfast to celebrate the hotels 11th anniversary. So misleading and annoying! We were so sick of it that this may be an issue if we are thinking of going back.

4 Stars

This was our second time visiting the Grand Bahia in Jamaica. The beach, pool, food and room were great, but the staff were much less friendly than in our first visit in 2016. There were a few exceptions to this, but for the most part we got the vibe that most of them didn't want to be there. One of the main reasons we came back was because we remembered how friendly everyone was, so we were disappointed that the vibe seemed to have changed. We also paid for an ocean view room, but upon chec [... read more]king in we were given a room with a view of the lobby. It took us 2 hours of back and forth at the front desk to get the room we paid for, which was pretty tiresome, after a long day of traveling. Then we tried ordering room service one morning but were told that our room can't have room service. Those things being said, we still had a great vacation. We never had difficulty finding chairs by the beach and pool, and there were a lot of great activities to do on the resort. 10 days was the perfect amount of time and we would go back in a heartbeat!

Great resort!

Everything is very well kept.The food is amazing. We were always able to get a beach chair. Staff are all super friendly! This was our third time to the resort! Highly recommend! Everyone that we have recommended it to also loved the resort

Beautiful resort

Hotel and grounds were outstanding beautifully kept, lots of variety in a la carts, buffet was ok, would have liked to have seen more variety in there options of spices would have been nice and more beef in buffet, it was very repetitive. Dress code of long pants isn't acceptible for men in that heat.. Or closed toe shoes, we're on vacation it's time to relax and enjoy the evening. Take away the dress pants and closed toe shoes,us woman can wear whatever we like, I just don't think it's fair to  [... read more]ask of that. Staff are amazing very friendly. Beach isn't the best little rocky and not many areas to get a drink when needed. Very large resort with alot of stairs, could look at being a little more accessible for canes and wheelchairs, not enough elevators and they are small and slow.

Fantastic resort

The hotel was amazing, the atmosphere and the stuff were wonderful. The food was delicious. The beaches and the pools were clean. The hotel rooms were tidy and when the maid had to clean it, it was ready after an hour. The people there don’t beg for tips which is nice. I recommend this resort for my friends. The one think that I do not like there is the time- share meetings that guests are forced to participate by the staff. Managers are forcing people to buy a contract that is expensive and  [... read more]it makes no sense.

Great resort

Loads of great food. They had fresh juices and delicious jerk chicken and their bacon at breakfast was amazing. Pools were clean, Beaches were beautiful. Not sure that I loved that the luxury resort was so close. Almost didn’t know how far we were able to venture on the resort. Lots of stairs to get to lobby and resort grounds were very large.

Absolutely beautiful resort

I would recommend this resort to anyone wanting the perfect vacation. The grounds are beautifully kept. The staff were wonderful and very polite. The rooms were very comfortable. The food was outstanding and the scenery was a dream. I will definitely go back to the Grande Principe Resort in Jamaica but I would stay long than one week next time.

Grand Bahia Principe Jamaica

The best resort so far 5star plus . Very good food, very friendly staff. Excellent entertainment throughout the day, always something to do for adults and kids, I will definitely go back and recommend this resort to anyone

Best resort ever!!

This was the second time we went here and they definitely didn't disappoint This resort is absolutely beautiful. The food was great. The staff is amazing. They make you feel very welcome. My 7 year old son had a great time at the outdoor kids club. We are planning to return at the end of the year. We highly recommend this resort.

Yaa man

this was my second trip to this awesome resort and I will go every time I have a chance, the food was in abundances, the people were super nice, the beaches were awesome, beautiful weather tour guides were friendly very helpful would recommend the Grand Bahia chain to anyone.

Will return

it was more that 5 stars, awesome all the way, we do not know where to start ,on the second day I was going back. lol. the beaches, water,beautiful people, the service was a one, the food was excellent , too many choices,the morning walks were the best. we will return for sure.