Good resort could use some upgrades.

This is another good iberostar property. It is not too big to walk around and the grounds are clean and the gardens are beautiful. The rooms are very nice and roomy and have a shower and a tub, they are cleaned everyday and the bar is stocked every two days. There is a coffee maker and hair dryer and we had an iron and ironing board. The beach is beautiful and the staff is great. We went to the romantic, Italian and Japanese restaurants and they were good and were worth booking however the buffe [... read more]t was the same everyday, there was no salads and no fresh fruit to eat, however I know this going to Cuba. What I did not expect was my husband and I coming home from our trip with viruses and put on medication and sick as dogs. While we were at the resort at least five people with our group got sick and had to see the doctor and didn’t even leave there room the whole week. I believe it must have been from the buffet. If we didn’t get sick this would be a very nice resort, so unfortunately for that reason I wouldn’t recommend it.

Excellent vacation

Staff excellent Service excellent Hotel rooms excellent My husband and I wanted to stay extra days Pool service excellent Excursions very reasonable $ Entertainment vet very good Japanese restaurant was a blast

Great resort

This hotel is a family friendly resort. The staff are amazing. My 8 year old son enjoyed the mini club, he was there practically every day. Yanet, Alvaro and Yadira were great at the mini club. The grounds of the hotel are well kept and beautiful. Plenty of pool and beach chairs. Food choices were average but good for the summer season. The rooms were clean and everything in working order. This was our second time at this resort and we will be back again.

Beautiful resort

Everything about this hotel was amazing, I had the best time there and will definitely be coming back! The pools were well maintained and the beach was absolutely beautiful. Staff was extremely friendly

Beautiful resort

Over all Resort is very beautiful well maintained. Al cart buffet is good no complaint .my family enjoyed more then japanish tappniyaki. In 5 days of stay only get to go once to gourmet because all other days were booked so we didn't have chance to try Itelian . Didn't like main pool side washroom .looks dirty every time during I was at poolside bar. Rooms r ok . Judy the room cleaner is very good and very helpful . Amazing blue water beach and white send made my trip memorable .this was our fi [... read more]rst trip ever I was worried reading other reviews but we all had amazing time 😊

Amazing Resort

All was amazing. Friendly and caring staff. We will definitely visit again. Truly enjoyed the excellent hospitality. It was beautiful looking at the ocean from our balcony at sunrise while drinking cappuccino. The linnen was changed daily and our mini fridge was filled daily with bottled water and colas.

Amazing resort.....something for everyone and every age

Fantastic resort.....yes it needs a few upgrades which they are doing in stages. Grounds amazing, beach amazing. Food is great by Cuban standards.....love the beach grill..... Lobby is amazing and Yuly and the food manager is amazing.... Can't wait to go back in September.....

Not a 5 star

Hotel not as advertised. Definetly not a 5 star. 3 max. Had 2 rooms. 1 room no working A/C , fridge broke but they fixed, Room 2. Fan not working, closet door broken, toilet broken but fixed No bathroom at the beach Bathroom at the pool out of toilet paper constantly Bathroom in lobby out of toilet paper constantly Rooms not cleaned very well or at all. often they took the towels and didn't replace them. Twice put in the tub to change them and they just hung them back up. Mea [... read more]ls were not very palatable. Everything was deep fried or extremely greasy. No healthy options Pools great Bar tenders, buffet staff great Beach beautiful Restaurants ok nothing special

Not a 4 star resort - Maybe a 2 star

Went to the resort for a destination wedding of my Niece May 27 - June 3, 2017. What a "NIGHTMARE" from day 1. Rooms: Very 1st Day - No air-conditioning. Got another room the next day. The room had ants coming out of the sink and on the room floor. Cockroaches in the bathroom. The maid forgot to replace the towels - had to go ask for them. Food: Terrible - same food in the buffet - full of flies and birds all over the place. Most of us got sick (diarrhea) due to the food being infested with  [... read more]the flies. The Japanese was the only good restaurant. The snack bar (24 hours) had stale burgers (half cooked) & fries. The servers (cooks) expected tips if you needed fresh food. Had to pay for fish (snapper). Pools: Dirty: not being cleaned. Had to inform the personnel of someone "Pooh" in the pool. Stunk of pee. Beach - this was amazing. Entertainment: was good and the entertainment staff were amazing. Reception staff were amazing too. Wi-Fi: had to buy cards but most of the time would not connect and the card would say time run out. Overall: This is not a 4 - Star resort but a 2 - Star. Note: I had contacted the agent Tammy before we left regarding the ratings and was told not to look at the ratings and that this was an amazing resort - full of crap. If I could, I would have asked for a full refund the very next day I was there.

3rd Time and so Disappointed

The Hotel itself is beautiful. However this time it didn't make up for the poor service. I came across many rude servers often acting as though what you asked for was too much to ask. Was told multiple time NO to simple things like water. The buffet was covered in flies and birds eating the food and drinking water from the ice cream scoops. Our room smelled of mold and I didn't realize how bad it was until I got home opened my suitcase and that's all I could smell. There were prostitute [... read more]s on the resort trying to instigate trouble with our party.. so ladies watch your men. Spend your hard earned money elsewhere!

Great family holiday

Grounds well maintained, food reasonably good for Cuba. Rooms need a little tlc. Staff very friendly. Beach beautiful, pools great. Would definitely go back to this resort. Great activities on beach, kayaking, paddle boat free, snorkel trip available for 20 cuc. Hair braiding for ladies available, shows good, needs more music at night,

Beautiful resort

we were there for the wedding, the resort is very nice. I think some of the staff are not so nice. there is one guy in the beach area where he has coconut with him for the guest. but he is asking really for a fee, he said coconut is not for free I need tip. For me tip is fine but it should be given voluntarily for your extra ordinary service. For me it is fine, if its not free, put a tag price on it, so guest will not expect it to be free. other than that I think everything is okay..

Amazing vacation!

My husband and I visited at the end of May. The grounds of the hotel are beautiful and the hotel itself is very well laid out so that everything is very accessible, within short distance, when compared with other resorts. Beach is superb, close by to the hotel. From the reviews I read on tripadvisor and the tripcentral websites, I can understand we were very lucky with the room which was fully functional, with AC, safe working, patio door closing, minibar stocked every day, room cleaned up every [... read more] day. All was great. The buffet food was acceptable (yes, there were birds and flies around) and the a la carte restaurants were very good with the exception of the Cuban. Like other reviewers, we enjoyed the Japanese. We went on an excursion to Havana 1 day and it was great. I observed that the staff was very warm, eager to help, they were genuinely interested in us being well taken care of and especially they all seemed very well trained, following processes and procedures in a few instances we tested them unintentionally. We had to visit the doctor for a sunburn issue and the doctor on site was very good and professional. Overall we had a great experience. I mostly enjoyed the entertainment at the pool and aquafit at noon. We made the choice after a lot of research and taking many factors into consideration as we wanted a lively resort, with tennis courts, close to beach and airport and modern outside architecture, and with lots of entertainment. I can say this fit the bill for us and the minor inconveniences did not bother at all. We will definitely go back as it is a good value resort.

Not too bad for Cuba

Good location, hotel layout, beach Bad service; rooms are outdated, not clean; some equipment didn't work: telephone, air condition, iron, reefer and you should spend a lot of your vacation time to fix everything The quality of food is 50x50 without any variety.. flies are everywhere.. on your table, in your plate.. nobody cares

Beautiful Resort

This was my first visit to Cuba and I really liked this resort. The grounds and beach were really beautiful. The food was much better than what I had been led to expect for Cuba. The Japanese a la carte was absolutely delicious and Henry put on a great show. The Italian a la carte was also very good. Anne in the buffet is truly an asset to this resort. She is very friendly and accommodating and has the best personality, always smiling and in a great mood. For the first couple of days, my  [... read more]room mate and I had to carry our valuables around as our room safe did not work. This was rectified on the second night when the repair person was dispatched to our room. However, we had four lights burned out in our room for the entire week of our stay and the bathroom door would not close so there was no privacy. We asked every day for these lights to be replaced and were told every day that they would be replaced "tomorrow". We even submitted a written request to the front desk and were assured this would be rectified. We even spoke to a maintenance man on our floor who assured us the lights would be replaced "tomorrow". When we completed our stay and checked out, neither the bathroom door nor any of the lights had been replaced. Our room number was 14217. Another lesser annoyance was having to walk the entire length of the resort on two separate nights to obtain drinking water before bedtime as our mini fridges were not restocked during the day and our towels were taken but not replaced. Ignoring these inconveniences, our stay was mostly pleasant. I am not sure I would stay at this resort again however as I believe it is very important to provide customer satisfaction.

Good time!

Stayed with a group of 12 and had a great time! Rooms were dated, beds hard as a rock. The food was excellent for a Cuban resort Staff was honestly the only thing that bothered me, they all seemed so crooked and unhappy with the exception of Kensi, he was amazing!!! So friendly and always bringing us new drinks at the pool side :)

Outstanding Resort

Rooms were very clean Staff was incredibly friendly Food was good, and a la cartes were exceptional Always something to do in the night time (good night life) Great service all around, never had any issues

Beautiful beach, nice resort.. but

The workers we're all lovely people, service was top-notch. The rooms.. the lights were hanging off the wall, beds were very uncomfortable, rust/mold in bath rooms, we requested a king bed and got two doubles pushed together with king sheets... Maitence is the biggest killer, seems there hasn't been any, ever. Food was okay.. very plain, the a la carte's were good.

Do not go to Cuba

The hotel grownds are beautiful, the beach is spectacular; but the cleanliness needs a lot of improvement. As expected, the food wasn't great but I didn't expect the food and the facility to be infested with flies. Flies were literally covering the food and rags that the employees were using to clean the tables with. Also I didn't expect the employees to be rude and neglectful and outright ignore us when asking for a simple glass of water and the list continues. I've been to Cuba several times ( [... read more]4) and never have I've come across such rudeness and inconsiderate workers ever. If I were to act the way They did at my work, I would be fired on the spot. My son was sleeping on a bed that the cover had caked on fecal matter and the rooms were never really cleaned even after generously tipping the maid. I didn't fully feel relaxed at the resort because I had to constantly check and bring money everywhere around the facility to tip anyone I spoke to so I can get some acknowledgement. My family all got sick at the end and are still recovering from the contaminated food. I would never go to Cuba again, the people have changed and I would never recommend it to anyone and btw , all the travelers from this hotel and others in the facinity were all saying the same thing: Cuba never again

Do not go to this resort

It was first time in Cuba, I have been all over the Caribbean and Mexico, the resort itself didn't look bad from the outside but as soon as you walk in the room you see how out dated and dirty it is, but this it not the worse part, I could not eat for a week because of the amount of flies in the buffet restaurant, the flies are all over the food and tables!!!! Absolutely sick, most of us got some how sick, never again to Cuba