First time in Mexico

This resort was suggested as a great place to start for our first trip to Mexico and the price was good. We were not disappointed, very, very clean and well organized with lots of helpful staff and fabulous food. Having access to all the other resorts was fun and kept it interesting. Booking trips through the hotel in the lobby was very easy and cheaper than our tour operator. Definatly will be going back to this place!

Beautiful resort

Once again all services were top notch food was great housekeeping was great all staff were super polite the golf course is always in prestine condition. Pools were always clean and well looked after.

Beautiful resort saan kian

Bahia principe saan ka'an was beautiful loved the adults only and that we had access to coba tulum and premier I would highly recommend this resort. I did find it strange that we could not get corona or sol at the resort. Was not happy with air Canada coming home as we had a 9 hr delay

Simply amazing

was good to be back to the sian kaan resort after 6 years...and as soon as I got to the lobby it felt like it was only a week before. The vegetation has grown lots and offers more shade and there were a few improvements since the last time, new stage area for entertainment, and a much bigger section on the beach for Adults only. The food is always spectacular, and the staff are the friendliest around. will definetly be returning again....sooner than the last time. James

Great resort

Great food and service. Somewhat far from the beach (cart rides - wait 5-10 min, ride for 5-10 min). Beach could be better (rocky in places). The resort itself is fantastic - nice rooms, excellent service, great variety and quality of food.

Excellent Service

Great food for where your at. Amazing service. A little way from Cancun, but if you don't mind, its great. The beach is a 10 minute shuttle; shuttles come quick and they accomodate if your in a rush. Amazing entertainment. Loved that we have all-access.

Wonderful selections of fresh fruits and friendly hospitality

My wife and I stayed at Sian Ka'an over the new year period from Dec 29-Jan 5 '17. This chain of 4/5 resorts at Bahia Príncipe was enormous, likely over 1000 acres with miles of great beaches to walk/run. Ecological jungle at $5 to a guided tour. Different gourmet restaurants about 8 to choose from - The Alux and The Corales (Brazilian Steak House) stood out to be spectacular in quality, taste and presentation - we were spoiled for the whole week aside from the usual breakfast and lunch spot at [... read more] the buffet. Because this resort at Sian Ka'an was adult only, it was very quiet by the pools (4 or 5 separate ones), staff came by to serve drinks - afternoon activities ranged from Bingo to Bocce Ball, Darts, PingPong and Volleyball and various others. We had asked for a change of mattress one morning and a brand new one came before noon. This resort was so huge that commutes by trams or long golf carts were used between our resort to the beaches on the south side of the highway about a 7 minute ride which was quite pleasant as we got to see some exotic iguanas sunning in temps of 27-29C and other small Coati-Mundis - a hog-nosed coon indigenous in the tropics - very cute and harmless. The new year's party was amazing at The Hacienda with fireworks and casino action right after - we had loads of fun watching Elvis, magicians and dancers and acrobats strut their routines and show off their amazing muscular physiques and curvy figures - it was wonderful!! Overall we had a well deserved relaxing week of vacation filled with fun, great food and hot sun - what else can one ask?!?

It was AMAZING!!!!!

The people, the service, the amenities, the food, the drinks everything was incredible.You really got to experience the 5-star treatment and felt like royalty. I will definitely be planning a return trip soon I hope...

Top notch resort!

The place was quite amazing, the best vacation spot that I have ever visited. Everything was done top notch and the service was very amazing. All the staff seemed to love their job and really seemed genuine. It was a huge resort but didn’t seem to be large. The a la Carte restaurants were excellent and the buffets were no exception. I have to go back again and visit this same resort.

Fabulous stay ...again!

My husband and I just returned from 7 days in paradise. It hurt our hearts to leave! Fabulous service, fabulous food, drink and beach. This hotel does not disappoint! The only fault I would mention is that rooms are beginning to show their age, but that's minor compared to the overall experience

First time but not the last!

First time to Mexico and all I can say about this resort was it was. 5 star from the time we were welcomed with smiles , drinks and wet cloth to the time we left with hugs from the staff. Food was excellent from the a la cartes right down to the buffet. Snack bar by the pool was awesome, daily cleaning was bang on, with turn Down service at night to boot! Never had to wait for trolleys, and the 10 min ride to the beach is nothing..if your looking for a party place, this is not it , although th [... read more]ey do have a disco in the other hotel. This is a low key , older crowd place to chill and relax and get pampered. Beach is nice but rocky but next to the dock it's sandy and you swim with fish,!! Too cool.. There are a few pools located close to each other so always chairs and fresh towels all day long, with waitress service.. Both places have the waitress handing out fruit kebobs.. yummy. Drinks are premium and asking for stronger is not a problem! Loll Lots of activities to do but at $50 to $100 a person/US..( coming from Canada) that's pricey if you want to do a few. Definitely giving it a 5 star..and going back next year.

Best vacation ever!

Just got back December 9 and wanted to share our experience. We stayed for two weeks in the penthouse suite with roof top Service Our Butler Yair was one of the kindest and generous people we have ever met. He never let us down, gave us all we asked for and more. When we return will definitely request him. Aromatherapy in the room every night, and I had asked for milk for my coffee in the mornings and he made sure I always had some. Food The best buffet was actually at the talum,  [... read more]much more choices than the rest of the hotels. Breakfast was very good at the Sian Kaan, and the chef would make your eggs any way you liked them. When you book at this hotel you get premium drinks like Crown Royal and Baileys also at the Akumal, but they make you pay for them at the cobra and talum. Beach The beach is beautiful, calm and fish everywhere! Every day at least twice I would feed them cereal bars, they loved it, don't forget to do this, what a great experience! Also no vendors on the beach which was nice. The downside was that when we booked this resort we were told that we had an exclusive sian Kaan section of the beach, not so, shared with the Akumal adults only and no chairs except after three o'clock! Very annoying! So we paid the young guy at the water excursions hut $2 every day and he saved us chairs. I know it sounds rude, but at least we got a couple of chairs. And we paid for a so called private area! We would spend hours there and people would never show up with towels on their chairs. Pools The sian Kaan pools were a bit too quiet for us so we spent most of our time at the Akumal infinity pool or the beach. Entertainment All of the shows were pretty good, especially the magic show! There is a show and activity board in the sian Kaan updated every day so you can plan your evenings. Transportation Trams were great, including one that goes directly to the beach. They are all color codes with destinations so you never get lost. Excursions We only did one that was free, they took us to a jewelry store, we were only suppose to be there for half hour but two hours later they picked us up and took us to the worst part of playa de carmen! I didn't want to get out of the taxi! Basically an outdoor market, Was really shady and not enough time to allow travelling to the high end stores to shop. The driver told us when we got there that we had to stay for four hours! I was like, "I don't think so!" We booked through the Air Transat rep and he told us two! After some bickering he finally agreed to two hours! I thought we were going to get stuck there, and I am sure if we had not gone with another couple the experience might have been a lot worse! We found out later that the driver worked for the owner of part of the market and the restaurant they wanted us to eat at! Was really shady, and very uncomfortable feeling, and was way out of our comfort zone, not to mention there was nothing in the market that was not on the Hacieinda at the resort. My husband got a tattoo in the hacieinda there, really safe, and the guy use to have a shop in playa de carmen and has worked at the resort seven years now, he is very talented! His name is William, worth it to visit him, his work is amazing! All in all it was a fantastic vacation actually the best we have had so far! Would highly recommend this resort, and we will be back for sure!

Great Resort

It's not on the beach and it's about 1.5 hour drive from the airport, but otherwise this is a great resort. Sian Kaan is fairly small but you have access to the other 3 Bahia Principe resorts on the property. The tram to the beach takes less than 10 minutes and the trams are always running so you never have to wait long. Our room was very nice and the overall service and meals were excellent. Would certainly recommend Sian Kaan.

Amazing!

The Sian Ka'an is a fantastic resort! Not a single complaint... staff are incredibly friendly and always available to help. The food is great... not only in the al-a-cart restaurants... but the buffet and snack bar as well! A great deal of variety on the buffet with plenty of options. Staying at the Sian Ka'an gives you access to all 4 of the resorts in this compound... you can book additional al-a-carts at the other resorts if that is your preference. They all look great, but the main bene [... read more]fit of the Sian Ka'an is that it is an adult only resort! There is a private area designated for Sian Ka'an guests at the beach, and chairs/umbrellas seemed plentiful. The trolley system is quick and reliable, and easily transports you between each resort, the beach or the casino/shopping centre. I would only point out 2 items that are not necessarily negative... just worth noting so you are aware: 1 - snorkeling along the entire beach is not great... the water is clear and you will see the occasional fish... but not much coral to speak of.... if you really want to see some of the great coral and sea life... you will need to take an excursion. 2 - the Sian Ka'an is located in the jungle... it is beautiful and the foliage is thick and lush... but it results in mostly shade... trying to find sunny spots around any of the 3 pools meant having to move your chair to other areas around the pool throughout the day. Overall still a fantastic resort and we are already planning a return visit next year!

Awesome Resort 👍

The resort was beautiful. Staff courteous and friendly. Our room was cozy with everything we needed. Food and drinks were great. We had an awesome holiday and will return for sure. I will recommend this resort to family and friends 👍

Fantastic all around

I have come here for many years now and year after the quality improves. Everything from the food, to the service, and organization. I would also like to express my gratitude to the food staff for the unique and fantastic food along with the waitressing/service team. Ramon was phenomenal. Also a huge thank you to Aurora, thanks to her I received a real birthday just exclusively for myself. The hotel wasn't aware of my birthday however she took the time to find out and as a result set up a bea [... read more]utiful special service in my room. One point of improvement would be for the hotel to know that it is the patrons birthday and to provide something special. As this would've made the great experience that much better. I would like to kindly ask for more lounge chairs. If you come after 10am you would be out of luck and would have to look elsewhere. The room service was great, always very clean and cleaned in a timely manner as well. Thank you once again for a wonderful stay for the 5th time in a row!

Excellent resort.

This was our third time at Bahia Principe: Sian Kaán. Beautiful and relaxing. Beach was great and pool activities were fun to participate in. Food at the buffet is good and the Alux restaurant was great. Highly recommend this resort for adults and couples.

Excellent resort

This resort was amazing! Friendly staff, excellent service, clean, only small distance to the beach. A la carte dinners are of great variety and were amazing. If I had to pick something to improve I may say night time entertainment could spruce up a bit but it is an adult only resort so quiet may be favoured by some.

Our Favourite Resort!

This was our second visit to Sian Ka'an, from late October till early November 2017 and I think we enjoyed it even more than the first time one year earlier. The resort setting has a jungle feel to it and is gorgeous. Our junior suite was spacious and very modern and the beds were firm but comfortable. Our second floor balcony wasn't very deep, giving an almost crowded feel. But that didn't stop us from enjoying it every afternoon before getting ready for dinner. Even the coati enjoyed their vi [... read more]sits on two occasions as they hoped to share our potato chips from the minibar! The food at the buffet restaurant is very good. There is a good selection and unlike many resorts we've been to most of the cooked items were at least warm if not hot. We visited the Japanese a la carte at Sian Ka'an and three other a la cartes at the three other Bahia Principe properties. All were very good. Service was good at all the restaurants and bars and the staff are very friendly. Being able to take advantage of the facilities of all four properties is a definite bonus. The beach, shared by the four resorts, must be at least a couple of kilometres long, with golden sand and several protected stretches suitable for children. Sian Ka'an has its own exclusive section (adults only, of course) with ample chaises under palapas and its own beach bar which rarely had a lineup unlike some of the other bars along the beach. It is hard to come up with many negatives. The drive from the airport was quite long (about 90 minutes) but was certainly worth it. The return to Cancun aboard a smaller minibus was much quicker, about 65 minutes. It was a great ten days and I am sure we will return to Sian Ka'an!

Amazing Resort

I have to say this resort is amazing! The food was wonderful, the accommodations spotless, and all of the staff were very friendly and genuine. Being away from the beach was not a disadvantage. The trains were almost always waiting and it was fun to see other areas. The food was absolutely delicious. We only had time to try 6 restaurants, but they were all great. My favourite was the Les Coralles Rodizio. I cannot remember our waiter's name, it started with A, but he was the best. We could [... read more] always find chairs/beds in the shade everywhere we went at any time of the day. I wish all resorts had the same policies! We will definitely be returning!