Very nice.

The hotel was great! Very clean and modern. Staff were good but not the best. grounds were very well maintained. The beach sucked! They have a wall of rocks dumped in front of the hotel to stop the water from ruining the beach.water was Not even hip deepwater. We booked excursions through the hotel BIG MISTAKE we were left behind and didn't get to go to the Appleton estates. We got our money back but that's not the point we wanted to go. Always book with your tour company!!! Lesson learned. I fo [... read more]und that when we were in town the locals are more aggressive then ever! It was a bit scary at points.

Relax and Enjoy or Party all day!

We enjoyed our stay at the Luxury Bahia Principe Runaway Bay so much, we could have stayed a month. The staff was amazing at every turn. Clean,Fun,Entertaining,Great Food,Great Bevies! So much to do or do nothing at all! Would go back in a heartbeat!

The resort is beautiful and has great amenities

Wonderful staff, everyone speaks English. On the negative side, avoid room 25101 as it is next to the maintenance room and is very noisy, lots of staff congregating outside your room from early in the morning.

Too Big!

While the hotel is very nice, both sides together are very large with a lot of walking to get anywhere else besides the adults only section. There is loud music playing at every pool and beach bar which takes away from the relaxing atmosphere we look for in a resort. The food is very good at all a la cartes and the service is excellent. The whole vacation was tainted by the horrible rainy weather we had for the whole week. We feel like we paid a large amount of money to sit and play cards in the [... read more] lobby every day. Obviously not the fault of the hotel but still feel like we didn't have a vacation. The hotel is very close to the road which made for a lot of noise in the rooms and on our balcony. The luxury side is still a work in progress, the beach isn't yet finished, nor are all rooms opened yet. It will be much busier when the last block of rooms is open.

A great time

This resort was exceptional in every way. Super clean, the staff could not do enough for you. Can't wait to return. We were very happy with all the restaurants we went to. If any suggestion would be a easy place to get lunch while at the pool.

Terrible Management. Lame beach

We were disappointed that the beach didnt really give us that ocean feeling. All waves blocked off by barriers . Under construction. Not much area to swim. There's rocks that's block people in and you can't swim beyond. Management was terrible When we asked to be moved Becaue our room Was wet and right in front of the pool IT took three days . The tub didn't totally drain itself. The second day we were there we were woken up at 2:00 am asking if we used the tub becaue there was a leak. Then we g [... read more]ot a call another night @6:00 am for no reason .. We asked for a wake up call at 8:00 am ... Crazy. Then to get room service it's 45 minutes and up. They don't even serve pizza after 11:00 pm just nuggets that are brown from the refuted oils . They tasted like pastic from probably being heated. Management didn't seem to care... We revived 5 calls in 1 hour to confirm we received coffee and water to our room. Becaue conciege and front desk computer are not linked ... Terrible!!!!!! Will not go back!!! The only good part was this one cook heard me say I never tried ackee and salt fish and he took come more out

Great vacation

Beautiful grounds and rooms in brand new building. Staff was friendly and would try to provide anything you asked for. Food was good and we had no problem getting reservations at the a la carte retaurants for each night (as long as you are a bit flexible with times). Only drawback is the man made beach with a break water wall along beach, not much room to walk along the water.

Fantastic experience!

I attended the resort for my destination wedding and had a group of roughly 15 people. The experience was amazing, the staff were so welcoming and attentive, the food was delicious with lots variety. The grounds and the facilities were all extremely clean, you would see staff cleaning at all hours. We are already planning our next visit for our anniversary.

Luxury resort

My girlfriend and I just got back from a 7 day stay. It was our first time in Jamaica and definately won't be the last. All resort employees were extremely helpful and fun. The food was top of the line, room service and butler service was great.

Luxury Bahia-Jan 12, 2016

This was our second time to this resort. Last time we stayed on the Grand Bahia side. We stayed on the luxury side this time and it was awesome!! It's like a brand new hotel. The extra money we spent was worth it. They are building a new beach for the luxury side. Kind of small but nice sand. The people at this resort are so helpful and nice. I would like to say a special thank you to Michael and Kevan(the guy at the pool) We had an ocean view room and the view was incredible. We could sit on ou [... read more]r balcony at night and listen to the entertainment. It was great. We would definitely come back again.

Definitely Luxuary

The hotel was first class, although the wing we were in had just been opened three week prior to our visit, everything was in place. The grounds were kept immaculate by a dedicated group of employees The pool was fantastic and well kept and cleaned although it was a little cold for my liking. Our butler was amazing, his name was Cawayne, he made the holiday for us

This was an amazing resort.

The most important for us was the staff from the entertainers to the room services, everybody was very pleasant and very helpful. The grounds were immaculate. The food was fantastic and even the weather was cooperative. This is true from the time we arrived until the day we left.

Fantastic resort!

We lived staying at the Bahia Princepe resort in Jamaica. Everyone there was so friendly and fun to be around. They made the best drinks and we had an awesome butler! Will go back again For sure!!!!! Amazing holiday!

4th time going to the Grand Bahia!

This was my 4th time being to the Grand Bahia in Jamaica and this time I booked 7 family members with me, who all enjoyed their stay. I always recommend this place to my friends and family and have 3 more people who I've recommended coming at the end of January! It's a huge resort, yet some how they still give you a personal experience. Everyone is friendly, always helpful and kind. The food is great! I would suggest making reservations for Don Pablo! If you have time, you won't regret making a  [... read more]Spa Reservation for a Deep Tissue massage (get the 50 mins, it's worth it). The spa is super clean and it smells wonderful. You are close to so many fun excursions such as: Dunn's River Falls, Green Grotto Caves & Blue Hole. Runaway Bay is also a super safe area in Jamaica. You won't regret your choice if you choose the Grand Bahia :)

Amazing Resort

We just got back from spending an amazing week over Christmas at the adults only section of the resort. The staff were incredible and the weather and food was perfect. They just need to work out a few kinks; not all of the alcohol on the menu was behind the bar. We also reported water leaks in the bathroom from the room above and from the shower going into the toilet area to management twice and they never came to fix either of these issues. We also found the wifi a little awkward, depending on  [... read more]where you were on the resort it would loose connection and you had to wait until you were back on the adults only side to reconnect it again. The beach was not constructed yet at the adults only side but they were working on it and should have it done soon!

Perfect relaxation

The resort was well kept and the new Don Pablo section opened the day before we left and is gorgeous. We will consider going back . That being said our room was so quiet, it was fantastic. The staff throughout the resort are amazing and service was excellent .

Beautiful resort; our room experience not good

I wish I could provide a better review but we paid for the luxury Bahia Principe, adults-only side of the hotel and were assigned rooms in the family area. The room itself had some problems - the sink was blocked and there was leakage around the toilet. In addition there was no soap, face cloths or hand towels available. During the first few days we dropped by several times to the Luxury Bahia Lounge and employees there noted our complaints and one even mentioned to us that they would move us to [... read more] the Luxury side but that never happened. I also called the Concierage by telephone about sending us the missing bathroom items but to no avail. It was not until day 4 when we ran into the resort's Executive Assistant Manager at an Air Canada welcome tour reception and listed our issues with her that any action was taken to address the toilet leak and sink problems. I am very grateful to her and she was a bonafide professional and the company should be very proud to have her represent them.

Mixed feelings

We're seasoned travelers (35-45 yrs old) that go down south every year and usually try to book no less than 4 12* resorts. Although the resort is very nice, clean and well kept, I feel the need to address a few issues. First off CONSTRUCTION was a major issue for us. It's everywhere around the luxury section! Our room was on the 4th floor and Jackhammer noises, drills, hammers were heard 16 out of 24hrs every day! This is not my idea of a relaxing vacation. I can be patient but this was unbelie [... read more]vable! Forget about taking naps during the day, sleeping in, or spending a night without being woken up by noise. Sound from the hallways are also very disturbing, being ceramic instead of carpet. I still can't understand why they don't close off this section until renovations are complete. Such a shame for a beautiful resort! Can't really say which rooms are more isolated from construction as its everywhere, but we were a group of 8 and those on the 7th floor seemed to be less bothered and those on the 4th and 5th more. We complained about the non-stop noise to the Don Pablo staff but they were not of any help. Even telling us they were not aware of the construction in that part of hotel.. so much for service! We met the newly hired Butler manager at the pool and he asked us about our stay and seemed genuinely caring. We asked to be compensated with SPA credits to which he later agreed and gave us 50% off on top of our 20% air canada vacations credit. Although this seemed like a good deal, we had to sign lots of papers, copies of our passports, etc. only to be told by a different employee before checking out that the full charge was still on our account and they had no proof of us having received authorization for 50% off!! We spent our last hours on the resort trying to sort this off with lots of different employees. So disappointing for a 5 star resort! The rest of the resort was very good! The place is super clean! The floor around the pool was being washed with a steamer every night, bathrooms were always spotless and rooms were also clean. Although we had a hard time receiving hand towels or one to put on the floor in front of the shower, service was generally good. There are cats everywhere though. I'm a cat lover, but they all seemed malnourished. It's a shame that they don't address this issue. FOOD: Great food, premium drinks, etc. We tried all 4 restaurants and we must say our favorites were the Don Pablo and the Mikado (Japanese grill). The other two (Picasso and the Grill), lacked good customer service and ambiance. The mix of buffet and A la carte was odd and my opinion is they should stick with "a la carte" and not mix in buffet entrees. Buffet was nice and lots of selection! Breakfast was good at the Palmyra (adults only). Only disappointment was that there was no beach cantine. You had to get dressed to get any food and had to go at fixed times when the buffet or grill was open and couldn't bring food out. ENTERTAINMENT: Great reggae music and live bands at lobby and pool bars but other than this, it can get pretty boring for those wanting to party late. We were fine with this since we knew we'd get woken up pretty early by construction :( BEACH: I'm a beach kinda girl. Haven't spent much time at pools at previous resorts but this time was different. Beach, although nice, is small, very far from luxury section and closed off on both sides, meaning you can't walk for long distances. It seems as though the beach is man made. Still very nice though. We avoided the crowded first section where luxury section is and went to the far end where it was quieter and nicer. We did do some snorkeling and it was nice near the wedding gazebo. Don't venture out too far as waves can be tricky and pull you off shore. POOL: Very nice and large. Water is warm. Loved the morning aquarobics! Nice prizes to be won :) All in all the Bahia Principe is a nice and fairly large resort. As for paying extra for luxury, I would advise anyone to think twice as there was no part of our vacation that felt like luxury. Even the basket of toiletries in the bathroom was used previously, some boxes empty, creams half empty, etc. The personal touches that usually make up a 5 star resort were non existent. This being said, this resort has potential and will probably be better when construction is complete, but for now, I would advise to AVOID the luxury part, unless being bothered by loud and constant construction noise is your idea of relaxation! There were even kids running around in the adults only section and babied crying on our last few nights. No explanation as to why this was aloud in an ADULT ONLY section. I have kids and can be very tolerant but being woken up regularly by running kids, loud teenagers screaming in hallways and crying babies, was rather dissapointing, having paid extra to avoid this :( Hope this helps! Annie & Marcel Stayed November 2015, travelled as a couple.

"Stay Away" Bay!

Just returned from a repeat visit to the "not so luxurious" Don Pablo. Having been two years ago and enjoyed immensely, we were anxious to return. Very disappointed with our stay this time. No indication of the level of construction taking place provided on their website. Also no indication of what to expect provided by the Transat site or Trip Central for that matter. Had we known we would definitely have planned an alternative resort for this trip. Upgrading to the Don Pablo is a waste of mone [... read more]y at this time as you are staying in regular rooms, with a view of massive construction that operates 24/7. If you like to listen to heavy equipment running from 7 am till 6 pm, then this is the place for you! Not to mention the construction floodlights that you will be staring at from your balcony all night long. We have been 7 time Bahia guests at several of their resorts, and unfortunately this experience has left us with enough regret that we will be no longer considering the Bahia brand for future holidays.

Amazing resort and staff

Hotel was extremely clean. All the staff were very welcoming. They were all very pleasant and made sure you were always comfortable. The food was great. The spa was amazing. I will definitely like to visit this resort again. There was construction but it did not bother me at all. Definitely a great resort and I will definitely visit this resort again. Not to forget to mention the staff of trip central has always been amazing and was part of making this trip a memorable one for me.