Beautiful Resort - Great People On Staff

The resort is fairly new and has outstanding views of the ocean at every turn. The staff there are quite warm, friendly and obviously working hard to build a positive reputation for the resort. We'd go back in a heartbeat! Thanks Eurostars and TripCentral.

Great new GEM

Eurostars is a fresh modern take in a traditional setting. It has its small hiccups due to the fact that it is a new hotel, but overall, the clean, fresh and modern biuldings and restaurants are a pleasure to see and visit. the staff, as everywhere in Cuba, are a pleasure to get to know. The beach is simply incredible, and you will never be able to find a better one anywhere. The food was fine ... always had plenty to eat, pleanty to choose from, and the bars were always hot ! I would definitely [... read more] recommend this hotel to anyone, as it can only get better as time goes on.... try and get a deal and enjoy !

Disappointing!

I wasn't sure how to rate this resort. We have travelled to carribean destinations many times and have to say this was our biggest (and only) disappointment. While the resort itself would be a 4 or 5, the food was a zero star. First of all the staff were excellent. The Cuban hospitality did not disappoint. The grounds were lovely in spots, a work in progress. I'm sure in a year or two it will be amazing. The beach was beautiful and the pool area was amazing. Our accommodations were nice, althoug [... read more]h they didn't seem brand new. The lighting in the pathways to our rooms was poor to non existant and while this may seem minor one just did not feel secure walking here after dark. The biggest disappointment was the food. We know not to have high expectations of Cuban cuisine but this was awful. I am a review reader and when I read reviews about bad food I take it with a grain of salt. I know some folks are fussier than others and we are not hard to please. We travelled with a group from Nova Scotia...a pretty easy going group... And the threat of a storm at home keeping us there for an extra day was scary...imagine not wanting to have another day in paradise just because we could not eat the food one more day. Other than the omelets at breakfast and the beach BBQ, the food most of the time was cold and lacked variety. We had read reviews about the bugs and came prepared. They were definitely there so it is a good idea to come armed with bug repellant. Personally I would not go back to this resort. Hopefully they will get their act together in the kitchen and it could definitely become a 4+ star destination.

Had a great Time

This resort was what we were looking for in a relaxing vacation, no distractions, quiet, great beach. Food, well it's Cuba, food was fine, fresh breads every day were good, alway found something to eat, no complaints but expect North American type cuisine. Rooms were OK, clean, minibar alway stocked.

5 STAR ACCOMODATIONS

MY 4TH VISIT TO CUBA AND THE ACCOMODATIONS AT THIS RESORT SURPASS ANYTHING i HAVE HAD IN THE PAST . SUITE PROVIDES PLENTY OF ROOM FOR A SMALL FAMILY ALLOWING FOR PLENTY PRIVACY POOL AREA IS SPECTACULAR WITH THE LOWER POOL OVERLOOKING THE OCEAN - YOU ARE LITERALLY STEPS TO THE BEACH FROM THE LOWEST POOL BUFFET AND RESTERAUNTS ARE ACCEPTABLE BUT NOT SPECTACULAR PIG BARBEQUE IS A LUNCHTIME MUST LOBBY IS LARGE AND OPEN AND VERY COMFORTABLE ENTERTAINMENT WAS GOOD BUT AGAIN NOT SPECTACULAR CONSIDDERIN [... read more]G THIS IS A VERY NEW RESORT EVERYTHING WAS QUITE ORGANIZED AND WELL RUN WITH A LITTLE FINE TUNING HERE AND THERE WILL B PERFECT CANT SAY ENUFF ABOUT THE ACCOMODATIONS AND POOL AREAS THESE IN THEMSELVES ARE FAR BETTER THAN ANYWHERE I HAVE BEEN IN CUBA WELL DONE !!

Great resort, clean, friendly and attentive

We stayed at the Eurostars Cayo Santa Maria in January 2014. The resort is rather new and quite big. We have been to Cuba several times but this was our first vist to Cayo Santa Maria. The hotel is very clean and the staff are super friendly. The rooms have a nice layout and were cleaned daily. We really enjoyed the Bar-B-Q at the beachside restaurant for lunches everyday and found the food to be quite good. The beach is beautiful. The family pool was a nice place to end the afternoons. All in a [... read more]ll a great trip and no hesitation in recommending this resort

Great resort and getting better

Stayed in March 2014. Beautiful grounds and beach was amazing. We were scared that it would be awful because it got some bad reviews before we went but they were obviously working very hart to correct anything wrong. Some of the lines got a bit long but this was solved by either walking to another bar or waiting a few minutes. Pizza oven had a huge line but was well worth it. The fish and chicken cookout by the beach buffet was really good and lines almost non-existent. I would recommend this pl [... read more]ace to anyone but the most picky of travelers. But picky people probably shouldn't go to Cuba (or any island)

Love it

great place amazing beach very nice hotel the bus ride is a bit long but once you get there you forget about it seven days of sun in march very nice pools good service nice shows gotta see micheal jackson

Nice but done with Cayo Santa Maria and Cuba

Well, it's hard to know where to begin. The resort itself is beautiful. This was our 3rd time on this Island group. 1st was to the former Occidental Royal Hideaway (on Cayo Ensenachos), 2nd, that same resort, now the Iberostar Ensenachos and this time the Eurostars on Santa Maria. This one mainly because it was an affordable vacation to take our University age daughters on for reading week. This whole area is one of the most beautiful we've ever found and we travel a lot. What is clearly evident [... read more] is that in a few years, the whole thing will be nothing more then what Cayo Coco is today. A run down, broken down place where nothing works and you cant find a good meal or decent drink. Being a new resort is all that makes it tolerable. I'm a little tired of hearing that the food is what you get in Cuba and you should just be happy to get fed. These hotel chains certainly read reviews and there is no reason on earth you should settle for cold food that should be hot and warm food that should be cold. Seriously people, you would never eat in a restaurant 7 days in a row and settle for that. The a la carte called Creole was able to serve hot soup, a good hot main course on a plate that was so hot the waiter carried it with a folded napkin. That was the only decent meal we had all week. There is no reason the same cant be done in all restaurants at all Cuban resorts. The drinks are terrible. The house wines are grape juice at best. There were not enough beach beds or pool beds to go around, I had to become one of those people who got up at 5:30 to get a spot on the beach because if you get there at 9, they were all reserved by people who showed up after lunch. Again, management at these resorts has to read reviews on how there are never enough beach or pool beds to go around. The one bright spot was once again the staff. The most genuine, hard working(slave labour really), honest, caring and thoughtful people anywhere on earth. The shows were tired and repetitive except for, believe it or not, the Michael Jackson show on Wednesday nights. I've seen probably 15 of these in various countries and I have to say the group they brought in for this was crazy good. The beaches out there on this island group never disappoint. Some of the most beautiful of all the all inclusive bunch. It would behoove them to expand the airport on Cayo Las Brujas which is about 18 minutes from the resorts. As they continue to build more resorts out there, it is evident that the tiny airport in Santa Clara, an hour and fifty minutes away, has become a joke with nowhere near the capacity to handle more then one plane at a time. And given that there were 5 there the day we left, let's just say you have to be there to understand how bad it gets. The resort is perfectly fine, if you want to just relax and get away from it all. If you expect anything more then an acceptable week in the sun with about 3 star quality, you will be disappointed. We loved our three holidays out there on those little islands but we will never again pay good money to settle for lousy food and drinks just because the beaches are stunning and, well, it's Cuba so the food is what it is. I would much rather spend more and once again enjoy the beautiful resorts in Punta Cana or in the Mayan. Go there with no expectations and you will be fine. It's a Motel 6 dressed in Hilton clothing.

Wonderful beach,resort needs competant staff.

beach pristine,grounds lovely,room good, but service & food was unacceptable.after 2 weeks attempting to eat unaceptable food, my husband & I were looking forward to MacDonalds, which we never frequent. we will not return.

Could be great

rooms fantastic,service typically Cuban,food iffy was very sick second day and wife sick third day possibly the flight food, beach the best in cayo santa maria very firm easy to walk on water very clear ,would go back

Very nice resort

I have a lovely time on this resort, the beach was wonderful and beach snack bar and drinks were really good,. Also loved that there were old taxies that would take you to the market to see the beautiful handy crafts made bye the locals, no pressure sale like DR.

MOST FAB RESORT EVER!!

I have nothing but positive things to say about this resort. I don't want to write alot because it breaks my heart to think it about the fun I had there. All i have to say is I WOULD GO BACK RIGHT NOW IF I COULD. It's modern, clean (and I'm the pickiest person ever), the staff was amazing, the beaches..omg! Beautiful!! Only thing is if you are going for the food, look elsewhere. It's not the best, but because I'm not picky with food, it was fine for me!! I would recommend this resort in a heartb [... read more]eat!!

Terrible food.

Brand new resort with everything bright, fresh and modern. Accommodations great. Beach and pools great. The food was absolutely terrible. Most dreaded part of day was going to the buffet for our evening meal.

Fanomenal Resort

The resort looks amazing and the service was fantastic. Although it is a fairly big and a relatively new resort, the grounds and the service was impeccable as though it had be running for a while. The staff was courteous and very helpful, the rooms, the pools, the grounds and the public areas were very clean and well maintained. There was a great selection of foods at the buffet and the a la carte restaurants were very nicely decorated and the food was delicious as well. The beach is amazing, lo [... read more]ved it. This was my fifth resort experience at Santa Maria Cuba and I believe it should be rated a 5 star resort. I would certainly recommend this resort... actually I already have to a few clients of mine wanting to go visit Cuba for the first time.

Location is absolute paradise

The hotel is literally improving by the day...more lam posts for night strolling along walkways went in on our second night there! Some really attentive staff, and friendly too! I wish they had mushrooms, green peppers, tomatoes and ONIONS everyday at the omelette station....why such a lack of onions?! Food is Cuba, but we felt spoiled with lattes and coffee at buffet & 24-hour bar!