Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5693 Reviews)

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Private  - 

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Riu Reggae: Rui Reggae

Very clean new resorts. They work hard to keep all the eating areas clean and good food. Felt more catered to couples between 25 and 50. No nightlife at this particulater resort but offered close by. Overall a good trip but my husband and I like quieter resort so for us a little noisy. Ha. We're getting old.

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Private  - 

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Riu Palace Antillas: Riu Antilles

Hotel very dated very old rooms way less than 4-5 star virtually no grounds carpets in hallways somewhat musty. Not a write off place but not as advertised and not the value for the cost.food was top rate & people very friendly

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Yearly travellor  - 

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Riu Palace Paradise Island: Training Training Training

We stayed at the Riu Palace from Feb. 19 to Feb 26. This is an older resort and we were told that they will be closed from June until September of this year for renovations. It does need some work in the rooms and the pool has to be re tiled. The front lobby was nice and the staff at the desk were very informative. The cleaning staff on our floor were very friendly and said good morning when we saw them, they would also ask us how our day went and when leaving, told us to have a safe flight home [... read more]

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Lynda  - 

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Riu Bambu: Okay resort

The resort was a little "tired" looking. I was surprised to find that we had an actual "key" with our room number on it and a large fob to carry it with. Not very secure if you had lost it! The beach there is one of the best that I have seen. Sand was beautiful and you could walk for miles. The rest of the resort was just okay. They had a lot of activities but I just found that the staff were not very friendly and if you wanted to have alcohol in your drinks you mostly had to ask for i [... read more]

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Patriciag  - 

Verified Purchaser

Riu Ocho Rios: Beaufitul resort.

We were on the deluxe side (oceanview) of this resort and it was beautiful. The rooms were spacious and clean and very nice all way around. The pool was amazing - I specifically liked the infinity and swim up bar pool. Lots of very nice lounge chairs to sit and relax on at the beach and around the pool. The food was one of the best I have had during any of my travels. My only vice is that you were not allowed to make a reservation at the a la carte restaurants - it was first come first serv [... read more]

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Private  - 

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Riu Santa Fe: Rui Santa Fe

We had a fantastic time at this resort and would highly recommend it to others! The grounds, the service, the food, the pools...... all AMAZING! I didn't want to leave and will go back 100% in the future.... SO MUCH FUN!!!!

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Private  - 

Verified Purchaser

Riu Santa Fe: Beautiful Resort

The resort grounds, buildings, structures, pools and central public square were all beautiful. The staff were fantastic. The entertainment was ok. Our room was really nice, but lacked an alarm clock and a coffee maker. Where the resort fell short was with the restaurant services. For a resort of this size (905 rooms) there were only 4 a la carte restaurants, which did not take reservations, so guests had to line up and wait or show up at a later time and hope that the wait list had been taken c [... read more]

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Jackpine  - 

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Riu Palace Costa Rica: Amazing resort

The beach was ok, the rest was fantastic. ( food cleanliness staff) all 5 star. Be careful when you book tours makes sure you ask how far it is, some are 1 1/2 hours away some others one are 5 hrs away and some longer. The only down fault to this trip was the flight. Not much room on the plane seats are small just pray there not a big person sitting beside you. The flight attendant gives us the wrong paper work which cause a big delay in Costa Rica airport.

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AliandRyan  - 

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Riu Reggae: Riu Reggae Review

We had a fantastic stay at the Riu Reggae! We were a little nervous after reading some of the other reviews but it was a great week! The food was 5 star and the hotel was immaculate in cleanliness. We were so impressed with just how clean the facilities were. The beach is small, but the pools are huge and very nice (2x swim up bars) We didn't like the line up's for dinner. However, the food was worth the wait in the end! Also we were sort of disappointed that they did not have pool side  [... read more]

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Kurt Morrison  - 

Verified Purchaser

Riu Santa Fe: Amazing resort

Good food, very clean. Beautiful view from our ocean view room. Will repeat visit this hotel. A little loud in the wee hours of the morning but other then that it was a great experience. Taxi cabs to town were there within minutes.

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Private  - 

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Riu Palace Pacifico: Nice grounds, good food, generally great service, rest ok-ish...

Grand but tired hotel. Food good. Junior suite had 2 beds pushed together. Beds comfortable, room tired. Pool pretty, beach very good, only one bar for all so under services pool and beach ~ impacts rating. One bathroom for restaurants, pool and beach ~ impacts rating. 30 min walk to edge of Bucerias, 25 min by taxi or hour by bus (2 stops) to Nuevo Vallarta.

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Private  - 

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Riu Bambu: Rui Bambu

The beach was large beautiful and clean. The grounds were clean and very well manicured with nice hedges and hundreds of healthy Palm trees. The pool area was very nice and also well maintained. The people who worked there were lovely and worked extremely hard. The entertainment staff were great and also worked long hours. The food was terrible cold and everything cooked in oil the drinks were average with no premium liquor. We were in a deluxe room which was far from deluxe the furniture was f [... read more]

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Private  - 

Verified Purchaser

Riu Guanacaste: Fantastic Resort!!

Just home from a fantastic week at the Riu Guanacaste. Great day trip Zip lining - fantastic Sunset Cruise. The hotel was so clean and the staff did all they possibly could to make sure we had everything we needed. Was worried about the specialty restaurant line ups but not an issue. We would have a specialty Martini in the lobby and eat just after eight O'Clock. Wonderful experience.

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Private  - 

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Riu Reggae: Riu Reggae first Jamaica Trip

Hmm ok here go , traveled to a lot to other Caribbean Islands so I have a fairly good basis to make a unbiased review. Food - very good you will put some pounds on , something for everyone Staff- fantastic , great service , great attitude , never hustled for a tip Rooms- clean and modern well stocked with water, pop, beer and 4 -26ers of hard liquor all included Resort- clean, modern design , well laid out ,very little walking , two pools always found a lounge chair any time of day Beach- h [... read more]

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Mariop  - 

Verified Purchaser

Riu Palace Bavaro: Good resort

The food and service was very good, the hotel rooms were clean, the beachfront was spectacular. Not many activities/games took place during the day - other resorts appeared much more lively. Entertainment at night was ok.

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Taryn C  - 

Verified Purchaser

Riu Guanacaste: Loved it!

Excellent resort! Beautiful, clean, well-maintained. Food was delicious and varied. Enough seats that without reservations you could still normally get into one of the ala carte restaurants without too long of a wait, at least for two people. Pool was great, loved the swim up bar. And while they had music playing it wasn't the blaring loud beat music that we have experienced at other resorts. Generally you could find a deck chair at any time of day around the pool, always at the beach, w [... read more]

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Happy Bride  - 

Verified Purchaser

Riu Ocho Rios: First time trip to Jamaica in an Amazing Resort

I had such a great time at this beautiful resort. Not only was i there for a vacation but i was there for my Wedding! The staff were so nice and the weather was amazing! I would definitely go back to this resort! The food was great especially the steak! I thoroughly enjoyed my time!

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Private  - 

Verified Purchaser

Riu Playa Blanca: Great Resort

Absolutely loved this resort. I would probably rate it less than 5 The entire hotel and grounds was kept very clean. The staff were all kind and helpful. We found the better bartender/ coffee makers Eduardo and Rosibel fast servers and fun to chat with. The buffets had a good variety of food to choose from and you could find something different every time. The Italian restaurant served great food a la carte and had buffet style also. Perfect for families. At the Steakhouse the orders in [... read more]

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Kimmy73  - 

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Riu Palace Punta Cana: Phenomenal Resort

I can't say enough about our Hotel and Resort. The travel agent had put in the comments when booking that it was our 25 year anniversary and they upgraded us to a beautiful honeymoon suite. Stellar service and staff all around. The hotel grounds and rooms were extremely clean.....never any garbage anywhere. I can honestly say one of the best vacations... Oh ya,food was out of this world. There were always a huge variety all the time.

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Private  - 

Verified Purchaser

Riu Vallarta: I'm open to try a different Riu Hotel

The Hotel lobby was open and clean. The room where average, nothing special, smelled like mildew in the room. The bed was very uncomfortable, hard, and springs poking through the mattress, and only 3 small lumpy pillows. I went down and talked with staff at the desk the very next morning and inquired about another room. The lady behind the desk was very rude. She said, "what's wrong with you lady, your on the 8th floor!'' I told her that bed was the issue not the 8th floor. Then she said there w [... read more]

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