Iberostar Origin Playa Alameda: Hotel was OK!!

The food is what was good. This hotel was okay, nothing special. Large pool with a pool/snack bar area which was nice. Billiards area was small, only accommodated two pool tables and one ping pong table. Entertainment was lacking big time, nothing to do in the evenings or during the rainy weather. Housekeeping could have done a much better job cleaning the rooms, like mopping the tile floor and providing towels when required. Most staff was nice and friendly. Overall this was I would say a  [... read more]3 star not a 4.5 star like stated at time of booking.

Iberostar Origin Laguna Azul: Totally worth it!!!!

Everything was beyond our expectations. Staff was amazing, food was terrific, beach was breath taking, room was immaculate and very clean. The bed was a bit uncomfortable but overall a great value. You won't be disappointed.

Iberostar Waves Rose Hall Beach: Lovely Resort

This was my second time at the Iberostar Rose Hall Beach Resort. Very laid back, relaxing and fun place. Rooms are clean and large. Staff are helpful and friendly. Food is great, hotel lobby bar is a fun place to meet up in the evenings All in all, a great experience.

Iberostar Waves Cozumel: Ok resort

This resort's food was great but rooms need to be redone. Very smelly with dampness. Pool was great. Staff excellent. We paid for superior but don't feel price reflected that. The wild life that was on the resort was excellent.

Grand Memories Cayo Largo: Ok

Grounds are great. The people work hard. Few days we experienced no water in the morning and later in the evening which was a pain. Room was cleaned well everyday with fresh towels. Food was ok. A la carte was good. No beach which we never knew about until we arrived. Beach washed away last year with hurricane Matthew but another beach up the road.

Iberostar Origin Daiquiri: Great vacation!

I travelled with a friend for 7 days in January. I've been to Cuba twice before but not Cayo Coco, all of the reviews I read were decent for Cuba so I had some hopes for this resort. I was not disappointed!! The beach is beautiful and the sand is fine and white, it never blows around no matter how windy it gets. They clean up the washed up seaweed early every morning so the beach was always clean. You never need to reserve a chair here or at the pool. The beach is huge! Even with a full resort t [... read more]he beach looks empty. The resort was immaculate and the rooms were nice but our room was definitely in need of some TLC. We didn't mind because we didn't plan on staying inside much anyway. Beds are hard, bathroom is beautiful and spacious. The shower is a rainfall type and we always had good pressure and never ran out of hot water. There is no door on the shower but if you adjust the shower head you don't spray much on the floor. Working iron and hair dryer. Our safe wasn't free and we didn't have a coffee maker in our room. The fridge was stocked everyother day, not daily. The staff are all incredible!!! The entertainment staff are lots of fun and were successful in getting a variety of people involved, music is mostly Salsa with a few main stream songs thrown in. They had live music every evening in the lobby and each night was different. They had a beach foam party the day we arrived (Friday) and again on Thursday but at the pool. The pools are smaller than any I've seen at other resorts but they have two that you can choose from. The pool bar has a waterfall and the staff always available to either bring drinks to you or you can swim up and order. The dancers are incredibly talented and each night there was a different show, we both loved going every night. Food, well it's Cuba...don't expect to have high quality food but we never went hungry. Neither of us got sick and we both tried a variety of foods. The buffet is always the same but not many line ups as they have 3 grills going and also a pasta and pizza bar. The pizza and pasta were sooooo delicious! Eggs, fruit and bread every morning and lots of fish available everyday. They make burgers and fries as well and pork and beef. Other than the buffet there were two other snack bars that always had burgers, salads and fries. Sometimes chicken was grilled at the beach grill but we only seen that available one day out of 7. We did not try any a la carts. We went to pillar beach and we were not disappointed, the beaches sand is like icing sugar and no seaweed to be seen for miles and miles. It's rated one of the top 10 most beautiful beaches in the world, I highly recommend a trip or a few there! Drinks were plentiful and the bar staff always happy to serve, they seemed to enjoy their jobs and are often singing and dancing around a little. I definitely will be returning to this resort...before booking this trip I had mentioned that this would be my last in Cuba but I've completely changed my mind since vacationing at this resort.

JOIA Rose Hall by Iberostar: EXCELLENT RESORT

Excellent Resort - Food is exceptional - Rooms are very clean - Grounds are kept clean daily Butler Service - more like Concierge Service Everything is close walking distance A La Carte Dinners are excellent

Iberostar Origin Daiquiri: Great quality/price

We stayed in an upated room. Most rooms are seaview, they are basic and clean. The grounds are well cared for. Food was OK, something for everyone. Make sure your fish and chicken are cooked properly. Lobby quite nice. The best beach is definitely in Cayo Guillermo.

Iberostar Origin Daiquiri: AMAZING STAFF!!

Thank you Susan Williams- Tripcentral agent for finding me this resort! You really went out of your way to find me a great trip in such a professional way and such a cheery disposition. I appreciate the attention you afforded me. I will definitely call you again when I travel. This was by far the best experience I have had in Cuba. The staff really went out of their way to assist and make your stay comfortable in any way they could. They were full of smiles and ready to chat at any time a [... read more]nd not bcse it would get them a tip...on the contrary if anything I had a hard time tipping bcse they kept turning it down. Even the shop keepers were quite generous, I heard about people whose baggage was lost in travel were offered toiletries and sunscreen free. I tried to just buy a pen and they would not have it, but rather just giving me one (I know this seems trivial to us in Canada but in Cuba this is a very nice gesture) . The hotel was well maintained and clean. The grounds impeccable. The pools were clean. and well stocked with chairs and towels. The beach was fantastic with lots of places to swim and explore or to just sit and enjoy the Pelicans diving for their dinner. The mattresses and pillows were quite comfortable and seemed like they were just recently replaced. A real plus for me and my asthma, was the fans in the bathroom and the air conditioning vents were clean and free of dust and mold. They kept the fridges well stocked. I did not see any bugs in my room at all and no one I met had either. I would bring bug spray for the evenings as there were a few mosquitos around maybe bcse it is a nature reserve. I was travelling by myself and felt very safe in and around the hotel and with the staff. I found it amazing that two days after I got there, I went to the front desk and the woman remembered my room number! That was nice personal touch. The hotel is on a smaller scale ( I believe they said 390 rooms) so you never had to fight line ups and there was always room for you wherever you went. The food at this resort was by far better than any of the other places I have visited in Cuba...the bread was amazing I only would hope they get better at labelling their dishes so you can eat around any sensitivities you may have. The evening entertainment was super with a variety of things you could lose yourself in. Being from Canada I forgot that in Cuba smoking is allowed. On a few nights I was uncomfortable but when there was a nice evening breeze it was fine. However I think a designated smoking area would be beneficial for both sides of this argument. Thank you Rosa, Ciedel, Pablo, Horja, and Divan ( only a few of the names I remember) I hope to see you again. You made my first experience travelling alone a great one! In conclusion my only complaint is I didn't take a 10 day trip instead of a 7 day trip. Oh! One more thing the airport was not as intimidating as my last few trips to Cuba. The staff were very friendly

Iberostar Waves Paraiso del Mar: Iberostar paraiso del mar

We stayed in January and I could not complain about anything. Everything about this resort was excellent. There is something for everybody all ages on this beautiful resort. This was my third time to Mexico and this one topped the list. The a la carts were terrific. I read bad reviews about the Italian but ended up being my favourite. We also had the Japanese and Brazilian which were both very good as well. The buffet restaurants always had lots of variety. The service and entertainment staff we [... read more]re the best I have seen at an all inclusive.

Iberostar Selection Ensenachos: Good trip

Amazing hotel. We got an upgrade without asking. Beach amazing. Only thing I would have changed was the early evening entertainment. In Cuba we are used to hearing Cuban talent in the lobby and dining rooms. Loved that in the past. This was the only resort where the talent was poor and very little of it The food was the best I have had in Cuba. Sunning rep great.

Iberostar Selection Paraiso Maya Suites: Good resort

Stayed in Iberostar few times prior to the last visit. In time of booking requested room in the building 62, upper floor, in the wing facing Grand hotel. On arrival was given room on the upper floor in the building as requested but with balcony facing towards the pool (room 6265). Next day found out that even with the balcony door closed there was quite a bit of noise coming from the pool area. Concierge in the building accommodated my requeast and transferred me to the room facing Grand but on  [... read more]the floor bellow (room 6247). It was a mistake on my part: I could hear everything coming from the floor above, furniture moving, steps, doors etc. It was the most unpleasant experience during my stay. The concierges in the building did the excellent job, trying accommodate my requests. Especially want to mention: Claudia, Elizabeth, Alejandra, thank you all. One minor detail: there was no bottle opener in the room. Rooms are in good shape, very good cleaning staff, mini bar was always full. Good selection of international and local drinks at the main bar, JW Black Label, Don Julio tequila, Spanish champagne and wines etc. Main bar (I call it Pyramid Bar, but proper name starts with K), bartenders Johny, Alberto and others are very efficient and trying accommodate your requests in no time at all. With exception of noise (it could be just me as I spend a lot of time in hotels world over while travelling on business and very sensitive to the noise coming from outside) you are getting good value for your money. Good selection and quality of food in La Marina restaurant, La Tapia(?) during lunch, very good service. I corresponded with Tripcentral about Sunwing representative in the hotel. I brought back the card for requesting return transfer to the airport. Shall be happy to scan and to E-Mail it on your request.

Iberostar Origin Laguna Azul: Quiet Resort

This resort is for family with kids, couples that like to relax, and old people. If you are looking for party dont think about going there. Food is decent. Personel people are friendly. Rooms are okay for Cuba not for Canada.

Iberostar Origin Daiquiri: A Memorable Holiday

My wife and I along with our son stayed at Iberostar Daiquiri in Cayo Guillermo for 2 weeks from January 12 to 26. We had an ocean view unit on the second floor of Guadalavaca building. It is a quiet place with plenty of coconut trees and lush vegetation. The view of the ocean from our balcony was spectacular. The unit itself was quite spacious with a king sized bed and a roll-a-bed. It came with a good sized TV (about 30") and a fridge which was replenished with soft drinks and water on a dai [... read more]ly basis. The bus ride from the airport took only about half-hour, which is a welcome change from the one and a half hours we had to spend on the bus going to Cayo Santa Maria last year. An additional bonus associated with the bus ride this time is that we were able to see beautiful Flamingos at close range in a lagoon close to the causeway. Actually, the lagoon is within walking distance from our resort that we were able to go and see the Flamingos again. The check-in was pretty fast and hassle-free, thanks to an efficient and friendly front desk staff. The food in the buffet restaurant was fairly average, if not boring, during the first two days. But after my wife complained about it to the guest services manager, there was a dramatic improvement. In fact, the hotel was so obliging that we were treated to a free lobster dinner. The breakfast was very good and covered a wide range of items such as eggs, sausages, ham, fresh fruits and juices. For lunch, there was fish, chicken and other meat. The dinner was also very good with a wide variety of items. In addition to the buffet restaurant, guests could make reservations at 3 other restaurants-Mexican, Cuban, and Italian. We visited all of them and found the Mexican to be the best. On the whole, the quality of food in our resort was very good and we have no complaints. The beach is by far the main attraction. The water is so clear and shallow that one could see various kinds of fish without going too far into the ocean. One other point is that unlike in the past, the beach has now been expanded quite a bit thereby making it easy for people to walk several miles. We saw people flying kites, paddle boating, kayaking and fishing. Just a short distance from our hotel is Playa Pillar, which is believed to be even nicer than Guillermo. It can be reached by taking a ride on a double-decker bus for 5 CUCs. We did not go there but our son did. He was highly impressed and feels that it is one of the finest beaches he has ever seen. On balance, it was a great holiday and we have nothing but high praise for Daiquiri as well as for Cuba and its people. The country is extremely safe and relatively clean. This was our fourth visit to Cuba (although our first visit to Daiquiri) and we hope to go to the same resort next year too.

Iberostar Origin Laguna Azul: Great resort

The rooms were beautiful and freshly redone when we got there. There are two quiet pools and a main big pool. The staff were so friendly and remembered you by name ! Beautiful place. Would go again!!!

Iberostar Origin Laguna Azul: Gorgeous Resort, has a few issues.

“The Good” The hotel and grounds are gorgeous. Checkin/Checkout were simple and fast. We had a suite, and it was spacious and very clean. Beach is absolutely stunning. Weather was amazing. With a bit of experimentation you can find food that is good. We preferred the buffet to the ala carte restaurants. Buffet dinner on New Years Eve was excellent. Restaurant staff was all very helpful and pleasant. Night time entertainment and shows were great and lots of fun. Sunquest staff on-s [... read more]ite was extremely knowledgeable and helpful. “The Issues” The beach chairs were extremely uncomfortable. Lots of people mentioned this. There was an occasional smell of sewage in our room and in the open air theater for nightly entertainment. Room and beach towels are in scarce supply and sometimes not available. Extra bed brought in for our daughter was extremely uncomfortable. A few problems in the room indicative of shortages: burnt out light bulbs not replaced; showerhead holder broken. We focused on the amazing beach and lived with the shortcomings and had a wonderful time.

JOIA Paraiso by Iberostar: Wonderful staff and restaurants

This is the adults only Iberostar hotel in this resort It was a great hotel in its time but since we started staying there it has got "tired" and is showing its age. The staff are very attentive and the choice and quality of food is A1 but there are areas where maintainence is clearly required We had internal room problems which we identified to management every morning and nothing was fixed for the whole week

Iberostar Waves Costa Dorada: Awesome Resort!!!

The iberostar costa dorada was excellent! this was my first all inclusive vacation and im glad i chose the iberostar. the hotel room was always nice and clean, and the amenities and grounds were all excellent!

Iberostar Origin Daiquiri: Excellent staff

As a repeat client, we were treated with exceptional care. We received a welcome bouquet of roses & a bottle of rum. Food was great and the staff at this resort go out of their way to ensure you have everything you need. Will return once again in April.

Iberostar Waves Paraiso Beach: Wonderful wonderful resort.

The staff and facility is amazing. The grounds, rooms and restaurants as well as recreation areas and beach are spotless. Cleaned constantly. The food was excellent and plentiful. The best was the friendliness and spirit of all the staff. Thanks Pariso Beach for the memories!