Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5693 Reviews)

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Private  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Amazing hotel!

We flew in with Sunwing and much to our surprise the champagne flight was a joke! There is no longer a meal served (not even snacks) and the "champagne" is sparkling wine served in a tiny cup about 1" high.... far from the publicity shown! As for the hotel... amazing! Definitely a true star 5+. Attention to detail 5+! We basically checked in on the bus ride to the resort. We got off the bus grabbed a drink and a piece of fresh made chocolate, walked to the desk, handed our registration forms co [... read more]

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Waterloo Wellington 7  - 

Verified Purchaser

Riu Republica: Rui Republica Punta Cana

Very big hotel but very friendly staff. All the restaurants were buffet style except the Steak house, and there you only got to order your Main coarses. Not one Restaurant had a washroom!! So you had to go back to your room(which for us was a very long walk) Or head back to the Lobby washroom. For being a new hotel it was not over the top for a Rui. We have stayed at 3 or 4 Rui's in the past and found this one a little disappointing.

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Private  - 

Verified Purchaser

Senator Puerto Plata Hotel: Great Food, No Disco or Pre-booked a la carte

Great resort! The food was hot, fresh, and well seasoned. The staff were very attentive and energetic. The swim up bar is a plus, and their two pools allows for multiple seats around the pool. Tip: avoid the shops on Caribbean street (pushy vendors, overpriced merchandise). Take a 5 minute walk down the beach and you'll see the craft huts. Beautiful wood carvings, coffee, alcohol, water shoes, etc are available there! Cons: for the a la carte, they do not accept reservations. It is served [... read more]

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Papa  - 

Verified Purchaser

Riu Emerald Bay: SECOND HOME

the hotel and staff are beyond your expentations.good food and service .front desk is a little shaky some times like a run around for a late check out .the sad pat is not the hotel its the flight times.sunwing does not deserve to be able to do rius they treat everyone like crap if you have been to this resort you know about Mexican tourist cards you have to fill them out in that little area before customs what a joke .love this place but the airline sucks.

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Private  - 

Verified Purchaser

Riu Merengue: RIU GOOD TRIP

All was great at the Merengue resort. Good food, beautiful grounds, multiple hotels to share services and helpful staff. The room was clean, freshly redone and everything worked. Best of all was the way we were treated by the front desk staff, particularly Delmis. RIU resorts needs to clone him for all locations. We will be back!

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Nicky  - 

Verified Purchaser

Riu Santa Fe: Riumazing

Hotel, grounds, room etc are all immaculate. I am particular but found no fault with cleanliness. We never had to ask for towels or supplies. The fridge was regularly topped up, however, we had no rum when got our room on Sunday, and after asking Monday for the rum to be replenished it took until Saturday. This is our only complaint and as the resort is all-inclusive it wasn't really that big of a deal. Food was very enjoyable. The drinks were made very well. The selection of food and drinks  [... read more]

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Private  - 

Verified Purchaser

Riu Reggae: Reggae Fun

This adults only resort offers a great time for those that chose to have fun while offering the choice of having a relaxing vacation also. Fantastic entertainment and recreation staff. Very clean environment, all areas of the hotel were kept clean. Bartenders all have entertaining qualities, cheerful and fun to be around. Dining and food variety was outstanding, although there is a wait time at the restaurant. Buffet meals were very tasteful and always offered lots of choices. Beach was a l [... read more]

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Denis  - 

Verified Purchaser

Palace St. Martin: Great Resort

Great hotel location, room need update carpet should be replace and AC clean because there is mossy smell at time in the room , but the bathroom very nice and modern, size of room is great with very little upgrade it would be perfect. Night entertainment is great on some night but the rest of time it is dancer or the guest that make the evening entertainment . There is a local band that came on one night and it was awesome. The food is the best I ever eat very European , This is a [... read more]

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John  - 

Verified Purchaser

Riu Tequila: Worth Repeating

We loved the Mexican hacienda ambiance of this resort and found it to be kept very clean and well organized. The staff was very friendly and helpful. There was a great variety of food, very tasty and we didn't have any trace of illness, which we were wary of from previous bad experience in Mexico. If you want a Mayan moment, make memories here!

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Private  - 

Verified Purchaser

Riu Reggae: Great time, great party, great people and fabulous weather!

Restaurants: all restaurants in this hotel served fantastic food. No reservations needed for the A la Carts, guests are required to get there before 6:30 to lineup to get in. Not a problem. The buffets was also excellent, never a problem finding a table, and never a problem finding something good to eat...seafood to pasta, to breads (awesome bread btw), from international cuisine to Jamaican cuisine. The for lunch the resort served bbq jerk chicken on the beach, it was fantastic, we had it  [... read more]

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Private  - 

Verified Purchaser

Riu Palace Antillas: Fantastic hotel and holiday

Had a wonderful time at this beautiful resort. Staff amd accommodations were truly remarkable . Grounds and pools were amazing and relaxing . Food was five star quality . Beach was clean and breathtaking sunsets .

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Barwal  - 

Verified Purchaser

Riu Santa Fe: First visit was a Charm

* - the arrival and check in procedure was very efficient * - the area at check in was very clean and well decorated * - All employees we encountered were very friendly and professional * - garden and walkways were very clean * - the room was very clean and well organized * - Pool and bar areas very well maintained on the negative side * - the keys to our room were not programmed to open the door * - Then when we got into the room we discovered we did not have an Ocean view room t [... read more]

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Kathy  - 

Verified Purchaser

Riu Playa Blanca: Beautiful, hot relaxing

This resort is beautiful, staff very fun and friendly. The housekeeping staff are always cleaning, mopping and friendly. Bartenders are fast and friendly. Food was plenty and tasteful. Lots of excursions to take. I enjoyed my 1 week vacation there. Pools were very nice , beach front ,I did not like

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Hydary  - 

Verified Purchaser

Riu Republica: Fantastic Resort.

We love this resort very much. It is easy to go up or down from our room. We would want to go back again. We enjoyed every moment that we were there with our friends. the services was great. we love the beach.

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JandM  - 

Verified Purchaser

Riu Emerald Bay: Very clean!!

For the most part this resort was good. The cleanliness was exceptional! The pool areas were kept clean and there was always someone cleaning the public restrooms. We were a little disappointed with the restaurants as all were buffet, we were hoping for table service at the reservation ones. Breakfast was the best part of the day. Entertainment could use some refreshing. Besides the usual pool activities and night show there was nothing else. If you want a relaxing vacation this is your pl [... read more]

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Private  - 

Verified Purchaser

Riu Merengue: Enjoyable last minute vacation

Clean hotel with well maintained grounds. Friendly and helpful staff. We had a slight hiccup at check in, they couldn't find our reservation. Instead of making us wait the front desk suggested we go have lunch while they sorted it out. Even off the resort the friendly staff recognized us and gave us some helpful advice.

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Private  - 

Verified Purchaser

Riu Republica: fabulous beach

Loved the beach and waves lots of fun. Food good ,staff was friendly and accommodating Good selection of excursions .................................................................... .........m..

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Mel3486  - 

Verified Purchaser

Riu Palace Antillas: Truly One Happy Island

This hotel provided the superior consistency expected of a Riu Palace. It is a converted Weston, and our room, while nice, was somewhat tired. Moreover, some of the public washrooms were also in need of upgrade. There were noticeable modernizations in most of the restaurants and bars. The beach was well maintained; however, the umbrellas in the pool area were few and far between

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Lacey  - 

Verified Purchaser

Riu Flamingos: Awesome time

Great place. Great staff. Super helpful. Food was good, alacarts were great, except for the steakhouse it was not great. But if you want incredible steak go to alberta lol! Way more value than what I paid for. The resort was well cleaned and the staff worked hard to keep it that way It is an older place but well maintained

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Bruce  - 

Verified Purchaser

Senator Puerto Plata Hotel: Riu Bachata

grounds; well kept, clean and tidy public areas: washrooms clean. WI FI only available in lobby. smoking in lobby and entertainment area was overpowering for us non-smokers rooms; clean and tidy dining: except for first day raw hamburger and tough steak at the buffet, food was good. Unfortunately, fruit was tasteless unlike what one would find on a cruise or home for that matter. entertainment. good for the most part. the "Mister" program and "Married couples" program were both raunchy and i [... read more]

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