Melia Las Antillas: Amazing resort !

Hotel was amazing, little damaged after hurricane but stuff really friendly, pictures on the website are probably made it 15 years ago, but overall still we had a very very good time. I'll recommend!

Paradisus Rio De Oro: Pleased/Not Great

Royal Service not so royal. Pool lovely but very small. Food very good. Royal beach, a lot of seaweed. Butler service non-existent. Outdoor patio not enough table and chairs. Too few available pool chairs.

Melia Marina Varadero: Not a 5 star

This hotel is not a 5-star hotel at all. They kept running out of food. They would have a variety of options on the menu we go order 1 hour into serving breakfast or lunch they have already run out. All pork no considerations for nonpork eaters. If you are young DO NOT STAY HERE. My husband and I are mid 30's and were bored out of our minds. Nothing to do. They have an on-site disco but drinks are not included not to mention the disco is dead due to the clientele for the hotel are all over [... read more] 50 to 60 years old. My husband and I are newlyweds requested for an upgrade when we booked they did nothing special but give us a bottle of cheap champagne which they serve as with the all-inclusive package drinks.Entertainment was horrible nothing special same old thing evening dancing lessons under the lobby bar which again was always dead. Waste of money never again.

Paradisus Princesa Del Mar: Great resort

Beach was amazing. There is a very small section full of rocks in the water, but the rest is completely sand. Very clean beach as well. Avoid buffet at all costs. It's absolutely horrible food. I would feel bad feeding my dog with it. Cold pizza very crunchy under cooked rice, poor choices all around tried a little of everything and never wanted to go back. Had the same problem with restaraunts serving undercooked rice as well. Rock house is an amazing alternative it's open 24/7 and the food is  [... read more]great. Always ate there when we didn't have a reservation for dinner. The menu choices isn't as big as I would like but at least it tastes good. Sakura (Japanese restaraunt) is a must try there book it early as it's almost always full on reservations. Some bars may be too generous with alcohol in cocktails so if you don't like one bar try another. Good selection of tours offered I'm sure you can find something you'll like. Havana tour was amazing, a little pricey, but you get a personal driver and a tour guide. Hotel staff is mostly good if you tip well. Cleaning room didn't do anything for 3 Cuban pesos they just made the bed and nothing else so we stopped tipping them all together. Had 2 rooms. One of them had an ac that was too old. Didn't do anything at all. Broken dresser in that room too. The other room was fine, definitely didn't feel like a 5 star but I guess that's only royal service rooms, the room with functioning ac was more of a 3 star, leaving 1 star for the rooms because of the other room.

Sol Palmeras: Nice Resort

Aging building but kept clean and nice location. Too bad Wifi is not included. Providing Wifi shall become the norm. Adjust the price and standardize it in all hotels. Avoid silly line ups for the basic services.

Melia Marina Varadero: Decent Resort

The resort was visually a 5 star. However, service lacked during our visit due to a convention being there at the same time, resulting in the hotel being at capacity. Normally the service would be adequate as all employees were observed to be working very hard to keep up with the pase. There were some stains on the bedroom walls and towels but simply asking politely solved these concerns. The food was nothing to complain about and for the most part was edible. The hotel had live entertainment ev [... read more]ery single night and tried hard to keep the guests entertained. The beach was as one would expect it to be. The only negative would be the 5 minute walk from the lobby. But hey! Your in Cuba! Enjoy your outdoors time! The Marina side of the resort is great to look at but not very active. We had met a couple that was staying in the apartments on the far side of the Marina and they had to walk to the resort everyday for EVERYTHING, such as food, drinks, and entertainment, and then back to the apartments when they needed something. Mind you it’s approximately a 5 - 10 minute walk which can be aggravating if you have to do it multiple times a day. One piece of advise is to avoid the apartment side of the resort. Over all this was a great vacation and we enjoyed it very much. I would not go again simply because i want to experience other resorts in other destinations.

Sol Palmeras: Staff at Sol Palmeras

My stay at Sol Palmeras 2 weeks ago was absolutely amazing! The staff are wonderful,caring people that make you feel so special. The food is very good and the Buffet Restaurant is beautiful...the renovation was completed by the time I arrived. I was lucky enough to meet a lovely lady who has been to Sol Palmeras over 20 times in the last 10 years...it was plain to see that everyone considers her”family” . I would like to thank Maria for her kindness and professionalism... you are a wonderf [... read more]ul lady. Thanks to Maydelin, Alexis, Marleen, Sandra,and the rest of the staff I had the privilege to meet during my stay. You are all awesome and I will be back. Also thanks to the train man Jesus ...Gisele and I appreciated the trip to Place America... Sincerely T Cloutier

Melia Varadero: Beautiful resort!

The Hotel is surprisingly in good shape after Irma. There is some damage to the balconies which are currently being fixed. What I love at this hotel is the proximity of everything, beach, restaurants, pool. The staff is extremely friendly! What I found is missing is some entertainment at piano bar located outside. There was no music at night in that area.

Paradisus Princesa Del Mar: great resort for the price

Very very friendly and accommodating staff. Room was clean. Had to unplug the fridge because it clunked through the night and woke us up. No big deal we just plugged it back in in the morning. Only one store to shop at for all your needs. Do it there because airport shopping is slim pickins. Food options are plentiful but quality not the same as other countries as most people comment in reviews for Cuba. Beach is amazing.

Paradisus Rio De Oro: Amazing

Hotel rooms clean, large and updated. The bathroom was modern with large shower. The grounds were well kept. The swim up bar pool was a little dirty at times. Staff very friendly and helpful. They need fans in the lobby area because it gets unbearable in there. Food very good. No problem getting sun beds around the pool.

Melia Varadero: clean resort

The check in was fast. they had five elevators, but only 3 were operating for our 5 day stay. the Lobby was clean. Lots of seating on the main floor. The lobby bar has the best drinks and bartenders. The room was spacious with decent decor. Nice view of the sea. Rooms are close to elevators too. The Buffet food was okay, good restaurant service. The towel service was quick. Enough lawn chairs outside to lounge. Great music throughout the resort. They were repairing and painting a large portion o [... read more]f the resort, but this was due to the hurricane. But this did not interfere with the stay at the resort. They usually do this during sunrise or in sections not frequently visited by visitors. Along the beach you can see the path of the hurricane. Several palm trees were destroyed, sand from the ocean was dumped on the pavement walking area, and workers were building bamboo hut umbrellas. The water was pretty warm for most of the trip, huge waves. Ample shade if you don't feel for too much fun. The shows were okay, great singers and dancers, but at times the speakers were wayyyy too loud and deafening for the audience. The resort has souvenir shops and a plaza very close by. Great options for souvenirs. There's also a double decker bus that picks you up from the resort and brings you downtown varadero for 5 CUC, which was amazing. You can walk around down town Varadero and visit the local shops.

Paradisus Princesa Del Mar: The devil is in the detail...

...and many details in my opinion were missed on this resort. Now I will begin by saying that the staff in the buffet and serving stations were very helpful, friendly and accommodating. The beachfront was incredible and chairs with shade could always be found. The food though limited in choice, was fresh and well prepared. What affected the enjoyment of the is resort were the many small and large details I believe were missed. I can say that there was value for what we paid and only bec [... read more]ause the buffet staff and bellman were so friendly and helpful. If you are not fussy about food and just want a hot place to spend time on the beach or at the pool and drink, then this is place for you. But I feel strongly about paying more to have the following details addressed and for me I would not return because of the following: 1.) Air conditioning did not work for our entire 4 night stay and the front desk told us that the entire resort did not have AC - poor poor form Melia!!! 2.) Uncover pitchers, containers and food trays in the buffet room - flies are very much part of the environment, but this could be minimized  3.) Front desk staff were not kind, friendly or helpful - some were down right rude and had little info or inclination to provide info about when the bus may arrive, assistance with Wi-Fi, providing change or responding to general inquiries. Front desk is the face of every business and those at this resort set a miserable first impression. 4.) Staff in general (expect for male servers) were not professional in appearance. Uniforms of staff throughout the resort in various roles - especially in the buffet were in poor condition, ill fitted, dirty, shirts untucked - the staff did not appear crisp and professional in attire or appearance and this left a poor impression in general. I noticed this of the front desk staff who in other resorts are very professional and well groomed. Front desk staff here looked slovenly.  5.) Grounds staff or contractors working on the resort looked like a ragtag mob of ex-cons  6.) Garbage was piled at certain points on the resort - in one case I saw bags of garbage piled in the same spot for 2 days  7.) Towels in rooms were tired and thread bare  8.) Mattress was uncomfortable and I could feel the springs, the pillows were laughable - why bother?  9.) Rooms and buildings on the resort in general were tired, dated and could do with a refresh or renovation Thank you Melia for 4 days in the sun. Good steady and diligent management and some funds for a refresh of buildings, uniforms, furnishing and customer service training could save this place.

Melia Las Antillas: In need of major maintenance and repair !

If it wasn't for the great staff and beach area I would never even think about going to this place. Two elevators and none of them working. I was staying on the fifth floor and it was a terrible pain going up five flights of stairs at least four to five times a day ! This is not acceptable for a 4/12 stars hotel, especially when I saw a dead cockroach in the same area for three days ! Moldings in the room are barely hanging on and let's just say that the shower was not much of a shower when the  [... read more]you just have a minor drip of water pressure. The cafeteria has barely any air conditioning and the food is very bland not very creative and always a lack of fruit if not none at all. I was very disappointed with the conditions in this Hotel since I had been going there 11 years in a row, and the drinks in the lobby bar were terrible and often you were not served what you asked for. Very sad to say the least ! Oh yes one more thing, the exchange office was always closed, so you did not get the best exchange, since the Hotel reception was charging an extra exchange fee ! what a rip off !

Paradisus Rio De Oro: Amazing Staff, Resort in need of maintenance.

Stayed for a week, first night a true nightmare as the AC didn`t work properly. After several visits from the maintenance crew and no improvements, we were finally transferred to another luxury suite. Totally blasted though with our last night at the Royal Service section of the Resort. What a stunning room with ocean view and a superb bathroom area. The REAL Gem here though is their staff, kudos to my fellow Cubans! ps. As soon as the absurd regulations that prevent Cuban Nationals (even with [... read more] a second Citizenship) to access ANY form of activity that implies the use of a motorized boat are lifted, we´ll be back to this amazing Resort ... unlimited Scuba diving is included here !!!

Sol Palmeras: Good choice

Good choice for a relaxing getaway! The staff was really friendly and accommodating. The food was tasty and fresh. The beach was really clean and secure. I hope that everyone can go and visit this beautiful piece of Cuba.

Paradisus Princesa Del Mar: Nice vacation

We had a great time in Varadero. This was about two weeks after the hurricane. Despite this, everyone was so nice, the food was good in the buffets, but the a la carte restaurants were excellent especially the Japanese. The facilities were nice too, except the smell in the bedrooms. It was a mold smell that never went away. I guess it was the humidity, but for me, it was really difficult to fall asleep because the smell was intense and sheets in the bed felt damp. Everything was very clean [... read more], mind you. I checked because I wanted to see if the place was dirty, but it wasn't. Everything was clean, so I blame the humidity and the room being closed the whole time without air circulation. To me, this is kind of a deal breaker, because it made it hard to rest at night. All of our clothes have that smell now so right after unpacking I had to do laundry here. Other than this, everything was good and we had a great time. The entertainment crew was amazing and very well prepared. Congratulations to them! The food, drinks, the customer service, the pool were very good. Marta, the Sunwing representative was great as well. She recommended us to take the tour to Habana and then go to the Tropicana show at night and it was totally worth it. We are happy, no complaints whatsoever in those areas. If someone tells me they're going there, I'd say it's fine, but I feel I must warn them about the room smell.

Paradisus Princesa Del Mar: Very good resort

I just returned back from 1 week stay at Paradisus Varadero it was our first time after 10 years not going to Cuba. We were nicely suprised what we got for the money we paid.Food is good I would even say better than in Punta Cana,resort is older but kept in good shape,rooms are big and clean,grounds and beach also very nice.Staff very friendly.I would definitely go back over there

Paradisus Rio De Oro: Beautiful resort!

The Paradisus was overall the best resort of the many we have stayed at in Cuba. The rooms were spacious, nicely decorated and extremely clean. The grounds were very well-maintained and beautifully landscaped. The beach was a bit rocky at entry but soon became white sand and aqua blue water with coral reef here and there making it perfect for shore snorkeling. The pool meandered over a large area and was always clean. The food Cuban was not what most Canadians would praise, but we didn't st [... read more]arve. Always something tasty to eat. The staff were always smiling and very helpful. We hope to return.

Memories Cayo Largo: Wonderful vacation 😎

Just got back from a relaxing trip in Cayo Largo. This was my third time at the Sol Cayo Largo. I traveled with my friend. Upon arrival we got very good adjoining oceanview rooms. The view from our balcony was amazing. The white sand beaches and turquoise water around the island are breathtaking. Hotel staff are very friendly and professional. I will certainly be back again.

Melia Cayo Santa Maria: Wish we could have gone here.

We love this resort. Its our favorite of all of Cuba destinations. Unfortunately , we were not permitted to go to this resort due to the hurricane. We ended up at a different Melia in Holguin. Hopefully, we will be able to come back to this fine resort as it is top notch to us and the service , food, beach, staff etc are amazing ! We look forward to coming to this Melia resort in the near future.