Bahia Principe Explore Tulum: Kid friendly resort

Overall amazing, the only downside is the beach not usable. My kids would have loved the beach and it being so close to our room. We had to use another resort’s beach front which required travelling a bit. I would have loved to have the restaurants open even if it was not peak season to have more variety for the guests.

Barcelo Maya Beach Resort: Outstanding overall

Positive Remarkable buffet experience Clean pools and beach À la carte restaurants great food Happy and friendly staff Clean rooms Negative Unable to change early pre booked à la carte reservations Leaking water from shower area, had to use towels on the floor to prevent slips and falls Shower gel / shampoo drinks were not replenished. We had to ask. Fridge not cooling properly.

Iberostar Waves Paraiso del Mar: Great Resort

Love this resort! A perfect mix of relaxing and fun. I recommend anyone wanting some amazing views, good food and a bit of quiet to go for a visit. My only issue was the lower floors rooms weren’t our preference so we had to upgrade.

Ocean Riviera Paradise: Poor Service and Frustrating Experience

We travelled as a group of 10 (7 adults, 1 teenager, and 2 children), and unfortunately, our experience at Ocean Riviera Paradise was very disappointing. From the moment we arrived, the service was poor. There was no warm welcome, no one to greet us, and no guidance on where to check in or what to expect. We had to carry our own luggage to our rooms, which was especially frustrating since the resort is very large and it was our first visit. Finding our room was difficult, and it was located f [... read more]ar from the main areas. The same lack of assistance happened when we checked out. Even after asking staff about the departure process, we received only brief, one-word answers with no helpful guidance. The resort also appeared to be understaffed. While there were a few friendly employees, most of the staff came across as rude, impatient, and annoyed whenever we asked questions. Customer service was one of the biggest disappointments of our stay. Making reservations for the à la carte restaurants was another frustrating experience. Three restaurants require reservations (two online and one in person), but the online system only allows you to book for the number of guests in your room. Since we were travelling as a large group, it was nearly impossible to coordinate reservations together. Everyone had to log in and book at exactly the same time, otherwise we couldn't get the same seating. No one explained this process to us—we only figured it out by asking other guests and visiting the restaurants ourselves. To make matters worse, reservations can only be made between 8:30 a.m. and 5:00 p.m. for dinner on the same day, making it feel like a daily mission just to eat together. Of the three restaurants requiring reservations, only the Italian restaurant was worth the effort. The steakhouse and Japanese restaurant were both overrated. The resort offered plenty of activities for younger children, but very little for teenagers. My 13-year-old son quickly became bored because of the many restrictions. He wasn't allowed to use the gym or ride the mechanical bull, and the bowling alley had long wait times because only 3 of the 6 lanes were working. The games room had outdated equipment, several machines didn't work properly, and there was very little variety. For a resort that advertises itself as family-friendly, it did not provide enough entertainment for older kids and teens. Another disappointment was the beach. During our stay, it was covered with a significant amount of seaweed, making it much less enjoyable to swim or relax by the ocean. While I understand that seaweed is a natural occurrence and not entirely within the resort's control, it definitely impacted our vacation. If the beach is one of the main reasons you're choosing this resort, I recommend checking the seaweed conditions before booking. The most disappointing part of our trip happened through the resort's excursion desk. Our excursion package included a complimentary shopping tour that stopped at a jewelry store and a tequila shop. I strongly recommend that anyone purchasing tequila there inspect the bottles carefully before leaving. We purchased two bottles of tequila, but the cashier wrapped them while we were still browsing the store, so we didn't have an opportunity to examine them. When we returned home, we discovered that both bottles appeared to be counterfeit. We immediately contacted the resort's tour representative, who told us he would speak with the store and get back to us. Unfortunately, we never heard from him again. Since we made the purchase the day before our departure, we didn't have enough time to return to the store and resolve the issue ourselves. This experience left a very negative impression and added to an already disappointing vacation. The resort itself was large, clean, and well-maintained, which is one of the few positives I can mention. However, the poor customer service, confusing restaurant reservation system, lack of activities for teenagers, beach conditions during our stay, and unresolved issue with the shopping tour overshadowed the entire experience. This was my fourth resort visit in Mexico, and unfortunately, it was by far the most disappointing. I would not recommend Ocean Riviera Paradise, especially for large families or groups travelling together.

Riu Tequila: Amazing vacation spot

Such a lively, friendly, and clean resort! Beds were comfortable, staff always friendly and willing to help with anything. Entertainment was constant of you wish to join in. Areas of peace and quiet if you didn't.

Dreams Natura Resort and Spa: AMAZING WONDERFUL!!!

What an incredible week!!! Everything from the accommodating staff, to the tasty and flavorful food, engaging entertainment and the various outings beyond the resort explored....a time was had!!! Another bonus, my daughter thoroughly enjoyed the use of the Roller Glider and the teens area. There's so much for teens to do at this resort! It's challenging to find a drawback to the entire experience. If I were to pick something though it would have to be the beach. I really love to swim beyo [... read more]nd a pool, and the unsettled water current was a factor as well as the seaweed accumulation at shore. Despite this, it's a solid ***** rating. I would highly recommend this resort.

Blue Bay Grand Esmeralda: Extremely Disappointing Birthday Vacation

I had high expectations for this resort, but unfortunately it was one of the worst resort experiences I’ve had. We arrived after being up since 4:00 AM to catch our flight and reached the resort around 11:00 AM. When we finally got to our room, the lights didn’t work, making the room unusable. On top of that, the patio offered virtually no privacy, as it wasn’t properly separated from the neighboring room. As two young women traveling together, this made us feel very uncomfortable. After r [... read more]eporting the issues, we weren’t moved to a new room until around 5:00–6:00 PM. Instead of enjoying our first day of vacation, we spent hours waiting in the heat for a solution. The replacement room wasn’t much better. The bathroom flooded every time we showered, and the safe malfunctioned and beeped throughout the night. The beach was another huge disappointment. The water was full of seaweed and debris, making it impossible to enjoy or even comfortably swim. We actually had more fun leaving the resort than staying on it. To make matters worse, it was my birthday weekend, and nothing about the stay felt special. We were also unable to book à la carte dinners at reasonable times, even though the restaurants appeared to have plenty of empty tables. The servers were friendly and hardworking, but the overall customer service and management response were extremely slow and disappointing. Between the room issues, lack of urgency, disappointing beach, and poor dining availability, this resort did not provide the relaxing vacation we were looking forward to. I have stayed at many all-inclusive resorts, and this was by far one of the most disappointing. I would not recommend staying here.

Hyatt Vivid Playa Del Carmen: Perfect holiday

We stayed at Hyatt Vivid Playa Del Carmen, the first time in this area of Mexico, and we couldn't have asked for a better holiday. Our room had a view of the pool and the ocean, and we enjoyed the balcony, hammock, and whirlpool tub. Service was excellent from room service to table service. The lobby is a great place to hang out both day and night, and the party continued to the 24-hour bar nearby. The pool and pool festivities were fun to be a part of or just watch. We would definitely recommen [... read more]d this resort and will return next time we travel to Mexico. Servers who stood out at Spice were Jose, Mario, Danial and Demetrio. Umberto in the lobby, Roberto at the pool and Chef Roldofo who made us a specialize vegan dinner and dessert at La Cabano restaurant on our last day.

Hyatt Vivid Playa Del Carmen: A magical stay made unforgettable by exceptional staff

My wife and I had an unforgettable stay at Hyatt Vivid Playa del Carmen. Our beautiful third-floor suite was the best accommodation we have ever experienced. It included an in-room Jacuzzi and a balcony overlooking the pool and ocean, complete with a hammock where we spent hours relaxing in the breeze. The entire resort was immaculate. Staff continuously cleaned and maintained the property—even promptly squeegeeing outdoor walkways after rainfall to help prevent guests from slipping. The pool [... read more] area was wonderful, and renting cabanas with personalized service made our days feel especially luxurious. Roberto provided outstanding poolside service, always greeted us by name and made sure we had everything we needed. The nightly entertainment in the enormous main lobby was excellent, including dancing, karaoke and other performances. The giant screen was also perfect for watching World Cup matches. Our couples’ massage with Bryan and Emanuel was another highlight; they were both attentive and professional. Humberto was also extremely helpful when arranging our airport transportation. The most memorable part of our visit was the exceptional staff at Spice. José, Mario, Miguel and Demetrio treated us with extraordinary kindness. They even reserved a special table for us with a beautiful tablecloth and flowers. As vegans, our only significant challenge was the limited variety of suitable meals. We often received tortillas with stir-fried vegetables, while breakfast generally consisted of oatmeal with nuts and raisins, along with fruit. The regular menu at La Casona did not contain a vegan option, and the vegan dish at Asiana, although tasty and clearly identified, did not include a meaningful source of plant-based protein. However, José introduced us to the main chef, Rodolfo García, who personally invited us to La Casona and created an extraordinary vegan meal especially for us. It was the finest vegan meal I have ever had and completely redeemed our dining experience. We hope the resort will add some of Chef Rodolfo’s creations and more balanced plant-based proteins to its regular menus. Our only disappointing service experience was at the swim-up bar, where the bartenders were sometimes inattentive and made us feel as though serving us was an inconvenience. This was noticeably different from the warm and personalized service we received almost everywhere else. Despite those areas for improvement, this was a magical vacation. The exceptional accommodations, cleanliness, entertainment and remarkable staff made us feel thoroughly pampered. We would gladly recommend Hyatt Vivid Playa del Carmen and would love to return.

Barcelo Maya Colonial: Fabulous!

Transfers were smooth. Grounds were amazing and staff were always cleaning up promptly. Exceeded expectation with changing towels, restocking water supply, cleaning room and bed making. Staff took pride in their work all over the resort. Beach was constantly patrolled for sargassum, resetting lounge chairs, glasses left by guests. Food/ drink was excellent. Highly recommend.

Bahia Principe Escape Sian Ka'an: Amazing Resort

I truly enjoyed my second trip to Sian Ka'an. I want to thank the staff who were friendly, helpful,and asking if they could be of help and if I needed anything. I had a few à la carte dinners; however, I enjoy Alux restaurant the most. My room was upgraded on my check-in, and it was located in a great location. I will be returning early next year. As a single traveller I felt safe in the resort.

Royalton Riviera Cancun Resort and Spa: Amazing resort

Very nice hotel, clean organized very good food very nice ambient. We have a very good time over there. A lot of activities big thank you for all people that works over there and thank you for making our trip so good

Paradisus La Perla Adults Only Riviera Maya: amazing service at the resort

The resort is very nice, service 5plus. Room very clean. However, they offered only 1 king bed for 2 women, even though I booked the room with the option of 2 beds. When I called Trip Central before my trip, they said that they put in a request for 2 beds; however, they never did. The hotel only offers 1 king bed; therefore, be careful when booking the hotel One restaurant was closed, but all of them are nice. One thing which is also not mentioned when booking is that in the adult section, th [... read more]e buffet is served only for breakfast and lunch, not dinner Beach- due to high seaweed season is not available- nobody is using beach- water is brown

Barcelo Maya Palace: Everything I wanted

This vacation was everything I wanted and more! My husband and I went for a 10 day 25th anniversary celebration. This is a family resort but is a little more pricy than the other sister resorts as the food and rooms were suppose to be better so that's why we picked this one. We also thought with it being pricier it may deter families with little ones from choosing this one and although there were families at this location there were not as many as other family resorts we have visited. The  [... read more]drive from the airport was about 1 hour away, smooth transit to the hotel. When we arrived our room was not ready but we checked in, left our suitcases with the bell boys and went to have lunch. We toured the resort while we waited for our room and check-in occurred as promised at 3pm. Our room was is a great location, it faced the trees out the back but was still very close to the pool, beach and a short walk to food. The room was spacious, had everything we needed and was nice and air conditioned at all times. The fridge was stocked with drinks and the room was always cleaned nicely. Shower always had warm water and it was really lovely to sit out on the patio after a full pool day with a good book. Buffet food was absolutely fantastic. I am a VERY picky eater and there was always something for me to eat. If the buffet was closed then the other restaurant was open to meet our needs. Lots of fruit, salad, yogurt, excellent breads and deserts. We did an a la carte almost every night and the food was wonderful. We always booked a late dinner so we could enjoy all the sunshine we could until it went down. You can only have 2 booked at all times so just remember to pop in after you attend a dinner to book the next one. This hotel definitely had better food options than the sister resorts that we also were able to visit, so again I'm glad we chose this one. The highlight of the trip was swimming with the turtles. We heard they liked to visit the beach and went out looking for them. Our first attempt was a bust but there were lots of colourful fish, our second attempt was a big WIN. We swam with a pair and they were so friendly and such an amazing experience. I have already booked another trip here in October with my two daughters and can't wait!

Barcelo Maya Colonial: Great Place to spend your vacation

The service provided by the hotel and it’s employees goes well beyond expectations. The entertainment offered each and every day indoors at the theatre and outdoors by the pool are great. The hotel offers a variety of excursions which gives you a chance to explore near by towns and local cultures.

Barcelo Maya Colonial: Great Place to spend your vacation

The service provided by the hotel and it’s employees goes well beyond expectations. The entertainment offered each and every day indoors at the theatre and outdoors by the pool are great. The hotel offers a variety of excursions which gives you a chance to explore near by towns and local cultures.

Riu Tequila: Great hotel! Great travel Agent!

Nicole was fantastic to work with! She took the time to find several vacation options that fit our budget and helped us choose the perfect one for our family of five with three teenagers. We just got back from Riu Tequila in Mexico and had an amazing vacation! Nicole was friendly, responsive, and made the entire booking process easy from start to finish. We highly recommend her and will definitely use her again for our next trip.

Bahia Principe Explore Akumal: Amazing experience

The hotel was very nice , the room we got was very nice too we just have some trouble with opening the door that was fix immediately, the food was very good, the front desk, waitrers, entertainment all are awesome, very good experience , we really like it

Riu Yucatan: Amazing resort

We just spent two weeks at this resort. We had an amazing time. The food was great, the animation team (Brian, Gustavo, Memo, Janet, Lizbeth, Anya ) was exceptional. Everybody went above and beyond to make sure everything was perfect. We would recommend this resort to everybody.

Sandos Caracol Nature Resort and Water Park: Beautiful resort

Very nice hotel with a lot of trees covered everywhere to make the rooms more privacy and prevent the hot sunlight when walking around. However, the ponds are smelly. Rooms are spacious and very cleaned. It is good to have the beers and soft drinks in the fridge. Foods are good and plenty. The beaches are not big and the water is dirty that can’t swim in June.