Crown Paradise Club Cancun: Awesome resort

Have been to this resort 3 times now. Great resort. We always get the upgrade to the crown club rooms adults only Food in ala cartes is great with the exception of the seafood restaurant. Was dissatisfied with that one. Buffet is good. Always found something Resort is clean and well maintained. Staff is friendly, rooms are good Lots of kids activities if in to that

Crown Paradise Golden: Worst place I have ever visited. Would not recommend.

This place is run down. Starting for the door staff being not polite or helpful at all. Once we got our room, we started realizing the terrible mistake booking this place was. Room reeked of mold and was not cleaned well. Half the place was broken down, pool had no heating, coffee machines were broken, elevator would go to our floor on first try. There was no safe, it had to be requested. Entertainment was not good, sounds was horrible. Pool was always blasting techno music from 8AM (many rooms  [... read more]have a view to the pool so It gets loud in them). Restaurants had really bad tasting food. Gym had bunch of machines broken. Room service was extra charged (this was an all inclusive booking). One good thing was that many people from the staff were very kind and helpful. City is great to explore.

Crown Paradise Club: Family Resort

Older resort, a little worn but clean The softess bed ever in Mexico. Buffet is adequate though not inspired. Specialty restaurants had nice selections with excellent service. Definitely a hotel suited for young children with child section containing safe pool, pirate ship and waterslides that truly appeals to children. Recommend for family with younger children.

Crown Paradise Club Cancun: Run down

Everything that was actually working was run down. Went for March break, no zipline, no water slides. Electricity went out, elevator didn’t work Food was 2* at best. Everything was deep fried or reused hot dogs.

Crown Paradise Club Cancun: Great place for a kid vacation!

Crown Paradise Long review (stayed with children) This is a family resort. If you don’t have children, I would not recommend it. That being said, it’s a GREAT family resort. Rooms - we had room 2103. All rooms have an ocean view. We were a party of 10 people in 3 rooms and we were all happy with our rooms (1202, 1203 and 1212). They were clean (and cleaned every day). I was worried about the “very hard beds” I’d read about in reviews but we all agreed that they were firm but still com [... read more]fortable. We had a cot rolled in for one of our kids and that mattress was very soft. Bathrooms were a little small for 4 people but a minor inconvenience. Lots of hot water! Food - maybe the biggest downfall. As everyone mentions, the reservation system for the A La Cartes is awful. So hard to get a spot (must literally submit at 8:00am) and then you still won’t usually get a time you want. And it stinks to have to set an alarm on vacation. The buffet line ups are also quite long - fyi breakfast buffet available in convention centre too - quicker but fewer options). Our server in the buffet (La Palapa) was David most days and he was a highlight of the trip. He worked hard to find ways to seat our large group of 10 together when we he could. The buffet food was repetitive for all meals but with some variations. The ice cream is the same flavors every day. The A La Cartes were… okay? Their beef in all of them was tough, or not cooked as ordered or very fatty. Some “great” foods were the clams and the tuna salad dish at the French restaurant, the ribs, the crab cakes and the “beef in its own juice” at Wayne’s Boots, the churros at the Mexican restaurant. Hard to find good desserts as they’re mostly some variation of a gelatin dessert (except the apple turnovers and the pineapple upside down cake at the buffet). Pools - GREAT! We spent our days in the crown shaped big pool as it was quieter than the big infinity pool. Tough to find shade sometimes so that’s unfortunate. The covered pool is the only one that’s heated, i believe, but we all happily swam in the other one :) The waterslides were great too - such a great bonus! Kids club - Kids only went once but they had a BLAST! We had two sets of kids (cousins) so they mostly played with another but if that wasn’t the case, they would have spent more time making friends there. The staff are wonderful. The first time you take your kids you have to fill out a waiver hit after that it’s an easy drop off. Beach - it was mostly red flags while we were there. So, big waves. Kids had fun playing/wave jumping where it was shallow but I wouldn’t suggest it for swimming. However, I’ve heard it can be calmer at other times. The sand is so soft and doesn’t get hot. You can walk down to the left to the “Playa Delfines” beach too - we did this once but found it pretty much like the beach at the resort (and it’s a hot 5 minute walk…). We went to the shows every night except one. They were a mix of okay and great. Michael Jackson was awesome (heads up that “zombies” come out during Thriller and may worry kids), as was Disney night. We read lots of worrisome reviews before we came. I think it’s a matter of where you set your bar. Were there imperfections? Of course, especially if you look for them. Overall though it was a fantastic vacation and we’d definitely return. The staff are wonderful, so helpful and friendly. There is SO much to do. Tips - Bring some string and clothes pins to make a makeshift drying line on your balcony because your bathing will never dry in your bathroom. Foam party is Monday at 4 (probably). Mixed responses to when it is but we missed it sadly. Ask everyday :)

Crown Paradise Golden: Crown golden pv

Another trip done at crown golden in pv we found the same great people trying do the work with not enough staff long lines on the bars and snack bars the old hotel is getting very tired. Rooms were clean but we had no water in the room on our last day the food was good I think the owners should let the people on the beach sell you a tour and take more pride in the service they provide After 6 times at the crown I think it is time to move on but I will miss the location and the s [... read more]taff. But I did hear there will be new owners in November 24 good I hope they read this and give the old hotel a new face and look after the great people they have working for them Hats off to the door man who is retiring after 60 years I would like to return after the new owners fix it up but I guess that is in there hands I would not recommend this hotel until it is renovated thanks al b

Crown Paradise Golden: HELPFUL STAFF AND ALWAYS WITH A SMILE!

When we first arrived at the Crown Paradise Golden, we were a little disappointed. Our oceanfront room was in an older complex of the hotel. Although the view was great, the room itself wasn't what we expected. It was tired, the air conditioning wasn't working properly, and the tv was very snowy, also there were only 2 English stations, CNN and a movie station, that played the worst films ever! The following morning, my husband went to take a shower and the water was cold. He immediately we [... read more]nt to complain to the manager, Roman. Roman was fantastic! He showed us 2 modern rooms in a newer building and said we had our pick. These rooms were ocean view, not oceanfront, but we were very pleased with the room and we didn't plan on spending our day on our balcony anyway, so it wasn't a big deal for us. Roman also made restaurant reservations for us in each of the 6 restaurants at the resort. We still only had 2 tv stations, but the picture was clear and, most importantly, we had a huge shower with hot water. A couple of the restaurants were mediocre, but a couple of them were very good. Our favourites were Paradise resto (Mediterranean), and the French resto Sans Soucy. The Mexican and Japanese restos were pretty good but we didn't try the Italian Piazzo resto so we can't say anything about that one. Our first evening we had dinner at Salvador's resto, which was very bright, like someone's kitchen, and the steak we ordered was terrible. I left most of food on the plate and we never returned. I'm sure if you order chicken or fish it may be ok, but we were not impressed with this restaurant. Breakfast was always good at the buffet restaurant, lots of variety and fresh food, and the staff were great, always with a smile and continuously taking care of the guests. Francisco was my favourite at the buffet restaurant. He was a hard worker, always smiling and always there if you needed anything! He was great! The beach is long but a little hilly, so not the greatest if you like to take long walks on the beach. Some of the areas had quite big waves, but other parts were a little more calm. Most days at the beach were sunny and 30/31 degrees celcius, so it was very hot and humid. There are lots of vendors on the beach, but as soon as you say "no gracias", they move along and don't pressure. We all have to make a living and this is their way of supporting their families, so I really didn't mind this at all. As a matter of fact, we made friends with a few of them and they'd pass by everyday just to say hello and we always had a laugh with them. On a final note, I have to say I love the Mexican people in Puerto Vallarta! Most are warm, friendly and very helpful! There are so many beautiful places to visit in this world, but I would return to Puerto Vallarta some day! Buenos dias y gracias to all our Mexican friends we met while staying at the Crown Paradise Golden!

Crown Paradise Club Cancun: Beautiful family resort

Everything was great! Amazing staff, beautiful beach, great food and entertainment. Only ring is the beds were a bit small but nothing to complain about. Thank you for our great stay! We will definitely be back.

Crown Paradise Golden: Crown Paradise

I have a mixed experience with Crown Paradise Golden. The first visit in May 2023 was above expectations. The perfect location, a good beach, and exceptional service. However, the second stay was disappointing. The resort did not move to another place: the same beach, the exact same location, the same pool. But the quality of service definitely went down significantly. The resort is short-staffed, with long lines everywhere and endless waiting for room service. The food in the buffet is pretty m [... read more]uch the same every single day, with no variety of choices. I am not a big fan of alcohol, but I found cocktails are too watery (with traces of some alcohol in). The beer and wine are still good. Cleaning (with small tips on) is still good. Staff are still friendly, but very tired because of plenty of work and indifferent if you need some extra help and you don't have bucks in your hands. This is something negative that came from Cancun and definitely further influence of it will make PVR less attractive in the future. We were surprised by service degradation in just four months since the last visit. Very disappointing! Once again, it has nothing to do with personnel but management. Unfortunately, I can not recommend this resort and would not return myself.

Crown Paradise Club: Great budget/kid friendly resort

Overall I would give this resort a 3.5/5. Pros: friendly staff, great beach, could always find chairs by the bigger pools and beach, spacious rooms, all pools were good size for kids, food wasn’t 5 stars but you could usually find something you like! Cons: small and uncomfortable beds, bar hours/supplies (kept running out of light beer and champagne, smell in bathroom was atrocious, not enough seating around the kids pool, seemed short staffed especially at the bars, and I don’t unde [... read more]rstand the need for an adults only pool on such a kid friendly resort when the adults only resort is right next door, use the space for something else lol I wouldn’t go back to this resort BUT if you’ve booked it, don’t regret it. Vacations are what you make them and we had a blast at this resort.

Crown Paradise Club Cancun: Okay

The rooms were beautiful, i think having an oceanview really made the package, the AC in the room was a little off though and it wasnt super cold in the room all the time which is usually what you want. the buffet food was okay for breakfast and lunch, having all the little extra snackbars around the resort is really nice and we absolutely loved the french restaurant that was on the resort and the waiter Erik. He had us for 3 days straight. We also had the power go out for 5 hours there and they [... read more] had no idea when we’d get it back. Id say its very kid oriented which wasnt the worst at all.

Crown Paradise Club Cancun: Great for young children!

The resort had lots of fun things to do for young children. There is a kids club that has a pirates ship water park with lots of slides, basketball court, movie room and crafts! There are a few pools and one which is somewhat indoor which was good when the kids had enough sun. The food and staff are excellent. Very clean resort but a little old looking.

Crown Paradise Club: Not as expected

The hotel and grounds were beautiful. Staff was friendly and accommodating. We knew it was a family hotel however were a little overwhelmed by how many kids were there. We had no problem getting into the buffet for eating but it was extremely noisy. It may have been spring break for a lot which would explain it. Lots however for kids to do. Weren’t able to get into the ala cartes. Our room was ok however was more of a suite. This was in the older part of the hotel. No dishes or anythi [... read more]ng but a coffee pot. We requested tea however on the request sheet in the room but didn’t get it. We ended up getting some from the restaurant. There also was a bad odour from the bathroom in the room, and beds (mattresses) stored right outside our door and many others the whole time we were there. Not sure if the rooms in the bigger part of the hotel would have been better or not. On day two we requested an upgrade to the Crown Paradise Golden however couldn’t get in for a few days. We didn’t complain about these two issues as we were leaving. We did find the adult only pool which made for a relaxing time. On the whole, good staff, good service however the part we were in was definitely not 4 star material. Would not recommend for adults only..

Crown Paradise Club Cancun: Not really suitable if you cannot do stairs

Clean and well kept. They take care of everything and are always working on something. As I use a walker to get around, even though they had ramps I found it very difficult to use. They were too steep and if my daughter had not been there I would not have been able to get around. I did have an accessible room and would spend most of my time on my balcony looking at the water and enjoying the sunshine. Weather was great all week.

Crown Paradise Golden: Nice Resort

Grounds were well kept, resort was clean, views were amazing from our oceanfront room. Bar outside the oceanfront room was really noisy until very late. Food was good, lots of variety although I did pick up some sort of gastrointestinal bug 3 days in to our 7 day trip. Tables in the buffet restaurant were dusted off with a dish cloth between diners - no spray sanitizer or proper wipe down. Servers were very slow in bringing drinks or clearing plates. Hand sanitizer units around the resort w [... read more]ere empty. A few bar servers and restaurant staff wore masks - never saw any travelers with masks on. We’d been to this resort on several different occasions over the years - this time it appeared tired and in need of some sprucing up (pool tiles chipped, etc). New roof top pool area was very nice although all the locks on the bathroom stall doors were broken/missing.

Crown Paradise Club: Do not stay here

For the money spent for a 10 day stay, rooms were terrible, 1st room at check in was a dungeon, 2nd room was better but it took 3 days to get the AC repaired. Beds were very hard and uncomfortable. Maid service was often very late in the day even as late as 5:30pm. The buffet was barely edible and for my wife so often could not eat anything as nothing was appealing. the reservation process for the Ala Carte restaurant is TERRIBLE!!! On line only for the day of at 9am, so every guest would be  [... read more]trying at the same time to get a reservation. for a 10 day stay i could only get 2 dinners. the only upside for the resort was the waiters and bar staff, they we very nice and accommodating.

Crown Paradise Club: Great resort for families

The hotel was well kept and beautiful. It was evident at first that this resort is ideal for families and young children! As an adult couple it had less activities or entertainment at night. The adult pool and bar was the best part of the resort and Francisco the bartender was incredible and extremely attentive.

Crown Paradise Club: Very kids friendly and great serivice

This was our first time at this resort. Great service, great people. Food was really good. Hotel needs some touch up after covid I guess. But other than that really happy with our stay. Kids friendly:)

Crown Paradise Golden: Nice location and beach, nice pools, tolerable food and drinks, rooms in need of maintenance

The resort is a short drive from the airport and is situated along a beautiful stretch of beach. RESERVATIONS/CHECK-IN: My wife and I didn't get the room we booked when we checked in and were told we could switch to the room we booked the next day, but when we went the next day we were told there were no rooms available. We also heard stories from other guests that were told they didn't have a room at all when they showed up, and they were told they would have to find a room in another hote [... read more]l and were given brochures for other hotels. In what world could anybody possible think this is Ok ? FOOD/RESTAURANTS: The buffet was just Ok, the lowest quality we have seen in our many years of travelling to all-inclusive resorts. Service in the buffet was good. The reservation system for the restaurants was horrible. You have to make reservations online per room number and have to try to reserve right at 9:00am if you want to have any chance of getting in. You can only reserve for 2 people, so if you're in a group you will have to ask for a table together when you get there. The food was good in the restaurants and the snack bar by the poolside bar was not great but better than the buffet. Not a lot of effort was put into mixing drinks... they rarely tasted the same twice and were low quality. ROOMS: The rooms were OK. Even though we were in tower 3 which is the newest of the rooms, the rooms were broken down and dated. Our fridge and safe didn't work and never did get fixed during our stay, even though we informed the staff of the issues. We were there a week and had a lukewarm shower a couple of days, but it was hot the other days and was nice. POOLS/BEACH: The pools were nice. The swim-up bar on the 7th floor of tower 3 had a great view and was nice and warm. The main pool was pretty good... the water temp was a bit cool but not too bad. The filter panels around the pool were broken up a bit so it looked like it could use a little TLC. The only way to access the swim-up bar was to go up into the hot tub area. The beach area was very nice and seemed to be well kept up, but the constant parade of vendors selling sunglasses and hats and blankets got old pretty fast... the same vendors walked in circles asking us over and over if we wanted to buy something. Getting chairs on the beach or around the pool required you to get up by 4:00am to place your towels on them to reserve them, and hope that nobody stole your towels, which also happened to some people. The chairs go fast, so get out there early! STAFF: Overall the staff was fairly proficient and did what they could with what they were offering.

Crown Paradise Club: Nice Resort

The children's park and play area was amazing, but green areas were lacking at the resort. Most of the resort is concrete. Staff were absolutely stellar and did all that they could to assist us. Room cleaning was somewhat lacking. We removed the sheets on our beds after six days so that they would be changed. We do understand saving water is very important and we did reuse our towels for several days to help out. Booking specialty restaurants was not efficient. At exactly 9:01 the entire hotel [... read more] was using the QR code attempting to book a restaurant. The buffet restaurant offered a lot of variety and the three specialty restaurants on the Club side of the resort were excellent. We had access to the adult side as well and the specialty restaurants on that side were sadly lacking. The Club side of the resort is much, much nicer than the adult side.