Unico 20 87 Hotel Riviera Maya: Impressive

This was our first time to Mexico. This resort exceeded our expectations. First the food was outstanding, every single meal was 5 star. The drinks were premium and service top notch. Staff were very professional. Rooms were spacious and the overall vibe felt comfortable and chill. Black bottom pools were gorgeous and beautiful beach.

Hard Rock Hotel Riviera Maya: Great grounds, small beds and rooms.

Grounds and service was great. Beds and rooms were smaller than other all inclusive resorts we have been to. Rooms were not cleaned properly which is a shame as the shower had mold in the grout of the tile but when build was beautiful.

Hard Rock Hotel and Casino Punta Cana: Good times at Hard Rock Punta Cana

Pros: lots of activities for kids and adults, water park, kids club, kids pool, lots of food and drink options (Zen - Teppanyaki, Toro - Steakhouse, Stacked - burgers, The Split - subs were all great), beach was beautiful and lots of different pools to choose from depending on what vibe you’re interested in, nice, comfortable accommodations (we had a 1 bedroom suite in building 5B), room service is a plus Cons: the lobby area is really loud with music in each different bar/store turned up t [... read more]o full volume and everyone trying to talk over it, the beach is beautiful but the resort faces the Atlantic Ocean so it was really rough. The red flag was out 6 of the 7 days. We didn’t like the hard sell for the “VIP breakfast” after check-in. This is basically them trying to sell you a timeshare. Same thing happened at check out where they were offering a “coupon” for a discounted future stay but they try to pressure you into making a decision 20 minutes before you’re leaving the resort to go home. The minibar is supposed to be restocked each day but we called 4 times, they only came twice. The resort is HUGE so there is lots of walking or waiting for shuttles (the shuttles worked well for us). Food at Ipanema was cold and not very good - that’s the only restaurant I wouldn’t recommend. Watch out for the people on the beach with animals (monkey, parrots, iguana) offering to take pictures. They put the animals on you before saying how much they expect to be paid and then pressure you to pay $120 USD by cash, venmo or PayPal. Overall we really enjoyed our vacation at the Hard Rock Punta Cana!

Hard Rock Hotel Vallarta: Amazing week!

We were extremely happy with our stay at the Hard Rock, it was clean, all of the staff were attentive, extremely friendly and accommodating. Shout out to the waiter, Rafa, who always had a smile, and Cheyanne for the best omelettes. The food was great, as well the entertainment ! Our only complaint was the time share people who are over the top pushy for the first couple of days and again on checkout. Otherwise an amazing week, we would come back again!

Hard Rock Hotel Vallarta: Fantastic Resort

One of the best all inclusive I have been to. Older resort but the Hard Rock delivered in service, cleanliness, and amenities and the room was perfect and house keeping were detailed and timely. The staff were ALL amazing and couldn't do enough for you, the food fantastic and no having to pre book, loved that! The grounds are all kept very well and the beach was amazing. Fantastic nightly entertainment. Highly recommend Hard Rock Puerto Vallarta

Hard Rock Hotel Cancun: Great place to be

The property was immaculate and staff very friendly and helpful. We did find our checkout was not as good as the rest of our time. Out of our room at noon then at 3 pm stripped of our use of previous complimentary items such as food and drink or even to sit by pool! Our transport time was 5:40 so we had to spend a couple of hours in the lobby. This was not a nice ending to what had been a very enjoyable trip. I would still recommend this resort to friends and family but would love to hear t [... read more]hat the checkout has been improved.

Hard Rock Hotel and Casino Punta Cana: Amazing Resort!

This was our first time staying at the Hard Rock Hotel and Casino. They have something for everyone. In the hotel, they have Escape Rooms, a Bowling Alley, an Arcade, a VR room, Lazor Tag and mini Golf. They have an ice cream parlor! The grounds and pools are beautiful. The staff were all very helpful and friendly. Our room was incredible. Very spacious and clean. The bathroom was almost as big as the rest of the suite. I am sure you could have fit 5 or 6 people in the shower room alone. The foo [... read more]d was always very good with lots of options. Sadly, the Lazy River was closed for renovations when we got there, but we had fun playing in the Ocean. Overall, had a wonderful week and would definitely recommend it. Thanks to all the staff for your hard work.

Hard Rock Hotel and Casino Punta Cana: amazing resort!

we had an incredible experience at the punta cana hard rock hotel. The grounds are beautiful. The staff was friendly and very helpful. The fruit was tasty and delicious! We would definitely go back!

Hard Rock Hotel and Casino Punta Cana: Amazing, friendly, fun, We loved it.

The grounds were gorgeous. Everyone who worked there was friendly and happy. We loved the beach and the choice of pools. The whirlpool on the balcony was an added bonus (except that we had to wear bathing suits.) Great choice of restaurants with lovely selection of salads, fruit, and main courses. My only complaint was that it was so dark at night, that it was hard to see and find our way back.....a little more lighting would be useful.

Hard Rock Hotel and Casino Punta Cana: Average Resort

The resort property was nice however there were things that were bothersome. All though we purchased an all-inclusive package, they nickel and dime you for everything. Bowling, mini golf, bike path, etc. all cost extra. Even buying suntan lotion was $50 USD which is astronomical. We didn't find the rooms overly clean and the majority of the staff were so-so. No hello's when passing in the hallway or how are you, just nothing. The staff at the pools were friendly however we were tipping them t [... read more]he whole time. We weren't overly impressed at all with this resort.

Hard Rock Hotel Cancun: What a time

Amazing that's all there is to say. Come join in the atmosphere this resort has too offer. Remember you may stay afew days or maybe a week you leave there only wanting to stay longer! The service is impeccable the vibe is great. And did I mention pizza! All day who does this

Hard Rock Hotel Vallarta: Amazing Resort

I would seriously go back to this resort, very beautiful, and well maintained, the grounds,pools, and the whole atmosphere was amazing, the coffee shop is a must, the staff ladies are so nice,and go the mile to please you. The Zen is one if the best, food is delicious, #1 service, The Market, wasn't the greatest, for a buffet, there ain't alot of options at all, when they say American food, there ain't alot, should be more options like,potatoes, fries,pizza and salad bar,and every buffet shoul [... read more]d have meat, The Brazilian is a must ,you want meat, ohhhh ,so much of that there and the service is totally wow....I would return to this resort in the future....

Hard Rock Hotel and Casino Punta Cana: Wonderful Resort!

We thoroughly enjoyed our stay - such a great resort. The selection of pools was wonderful - something for every mood. The rooms were comfortable. The staff and servers were so friendly - fast and attentive. By the end of our stay, we felt like we'd made so many new friends. So many amenities to take in - always something going on. Such great selection of restaurants - no shortage of great eating. We will definitely return again.

Hard Rock Hotel and Casino Punta Cana: Perfection at its finest

We 2 couples stayed at the Hard Rock Punta Cana from December 14-21. Shuttle service from the airport was the best we’ve had. We were quickly taken to the resort. Check in was also quick. We were in different buildings when we got there but were quickly moved to the same one so we could be close to each other. I had asked for renovated rooms which we did not get but we had amazing clean rooms none the less. We weren’t in it much so it didn’t bother me. The beach did have quite a bit of sea [... read more]weed but again didn’t bother us. We quickly found the adults only Eden pool which we stayed at for the week. It was clean and the staff were friendly and very quick bringing us drinks. They made our week. We are at Toro(steak house) twice. Excellent food and service and would highly recommend. Impanema and Italian were the other choices for the week as well as the buffet. All were excellent and service was impeccable. We never waited but we ate around 6 pm always. Moon lounge, ice cream shop and cafe were also places we frequented daily and again always friendly staff and quick. Shuttle service was frequent and got us where we wanted to go on time. Entertainment staff were high energy. We did the water aerobics daily. Shoutout to Sexy Evelyn, Alexandre for getting us moving. They work extremely hard. The only complaint I have is the push to become members. This was annoying and if I didn’t know better could have easily ruined our week but they still bugged us daily anywhere we went and upon check in and check out. Will definitely return soon

Hard Rock Hotel Cancun: I am not satisfied with this booking

I seeked out an agent to assist with my lass minute booking, I had specifically expressed to the agent that based on my past experience with booking 5 star- I found that it included an older crowd which I did not want. The above mentioned agent said because this is Cancún- people travel all around the world and this won’t be the case, she said people come here to party and 5 star hotel for Cancun consisted of all ages. I felt mislead and felt that I was not advised accordingly and therefore I [... read more] booked a resort that made me feel very unsatisfied.In addition I asked the above agent if this Hard Rock hotel played only “hard rock” music, the agent replied no, they play a mix. Yet another massive complaint I had about this resort. I arrived to resort to find very elderly people and hard rock music almost 24h/d. My whole vacation was ruined, I was so upset that I will never book 5 star and never go to Cancun ever again. I spent so much money for below average food, terrible music and alcohol and paid such a hefty high price to mingle with geriatric populations. I will never book though an agent

Hard Rock Hotel and Casino Punta Cana: Amazing Hard Rock Punta Cana

This hotel was absolutely beautiful. Every detail was taken care of. The service was prompt and excellent. My son enjoyed the kids club. The beach and many pools were spectacular. We enjoyed the Asian restaurant Zen, Ciao the Italian restaurant, and Toro the steakhouse most of all. The breakfasts we had were lovely from the market and many lunch/snacks experiences throughout the resort. It is a large resort but the trolley system was helpful. Only con was the beach was red flag all week so it wa [... read more]s hard for young kids to enjoy.

Hard Rock Hotel and Casino Punta Cana: Hard Rock resort was lovely!

The resort is very large. I called it a small city. It is definitely geared for families. The staff was exceptional. Wonderful with the kids. The beach was amazing. With lots of chairs. Everything was very clean.

Hard Rock Hotel Cancun: Family vacation

We were 6 of us and we had the family room deluxe , food was excellent entertainment was amazing and the overall holiday was awesome We made memories we will keep forever We did not do any of the water activities but would definitely want to try next time

Hard Rock Hotel and Casino Punta Cana: Family froendly

Recently came back spending our Christmas holidays at the Hard Rock with my 4 teenage children. We had a great time enjoyed the beach,pool areas, food, shops and activities. All the staff were pleasant and accommodating. Covid protocols were in place and testing was easily done at the hotel for an extra fee.

Hard Rock Hotel Riviera Maya: Great resort and staff and food!

The resort was great! Was at full capacity at holiday time. It was busy, staff all were safe and followed mask protocols. Place was clean and well staffed. Tough at times to make reservations for shows and dinners, they were generally full by the time we wanted to book. Service was great everywhere!