Hyatt Vivid Playa Del Carmen: Great Adults Only

Staff and service was fantastic. Clean grounds and rooms. Decent food and drinks always available. There is drinks in your room and free room service. Several restaurants and most of the places don't need reservations. Snacks always available at the snack bar. Beach is public so gets quite busy and poor snorkeling. There is always chairs available on the beach. Direct access to shopping off resort. Felt very safe walking around. Pool is beautiful but seats are all saved by 9am. They do  [... read more]go through in the afternoon and take towels off chairs that are not in use. By about 3pm the sun goes behind the buildings due to the shape of the resort (not much beachfront) so if you want sun choose chairs early. This is not the resort to relax and have quiet. It gets quite rowdy around the pool. Good place to go with the a group of friends and if you want to drink. The shows at night are pretty good. The coffee shop has the best lattes and other drinks. Worth the daily visit.

Hyatt Vivid Playa Del Carmen: More than we were expecting.

We booked 8 days at The Royal Playa Del Carmen. The reviews raving about the facility were well warranted! Lovely pool, clean, exemplary staff, lovely beach and the restaurants were way beyond our expectations. Great location, nearby excursions.

Hyatt Vivid Playa Del Carmen: Very good - 4.5*

Transfer longer than expected - arrived at airport at 945am, finally got to hotel at 130pm. Check in - quick and easy. One of the two rooms we booked wa ready. The other couple had to wait. Cool cloth and drink. Very nice. Room - beautiful. Large and kept very clean. Our rooms were fight next to each other as we requested. King beds as we requested. We had 811 and 812. Quiet rooms near quiet pool and coffee house. Amenities okay. Shampoo and body wash kinda cheap. But they have bug spray and h [... read more]and sanitizer. Kinda nice. Blow dryer not too bad. Mini bar stocked daily. We had turn down service only a few nights we were here. I think they come early (5pm ish) when we were getting ready for supper and had the do not disturb sign hung. That or they don't do it every night as we were out of the room each night from about 6 to at least 10. Didn't use room service. Bed hard and a little creaky but okay. Bathroom spacious with two sinks. Water in shower changed temperature on its own. Not a deal breaker. Grounds. Beautiful. Beach - This surprised me. I was expecting a more beautiful beach. The beach is very narrow and the hotel chairs are lined up so thick and tight that we were literally sitting infront of passerbys. Very rocky directly in front of hotel. Better to left of hotel. Walking along the beach was okay. A few times in each direction we had to maneuver around and over things. The port for the water shuttle to/ from Cozumel for cruise passengers is just to the right on the beach. Usightly and horns are noisy but not too big a deal. More shade coverage available here but be prepared to wake up early to reserve a talapa. Service on the beach is excellent. We tipped $1 each time we were brought a drink. Food - very good. Spice - very good for buffet; we tipped $2 here for breakfast and lunch El Mediterranean - very good Rincon Mexican - just okay Asiano - very good Roast coffee house - very good (actually all coffee across resort is excellent) Maria Marie - excellent food and service (by Marco) Pescatore (at across resort). Just okay. Server was missing a personality and his English was quite limited. My husband said the lasagna was excellent, though. We tipped $5 to $10 for dinner, $5 if service was good, $10 if it was exceptional (like Marco in Maria Marie) Dress code in Maria Marie mentioned no shorts and no sandals but we saw people in both shorts and sandals. Drinks - a bit watered down but tasty. I asked for grey goose and lemonade a few times and it was 99% lemonade. The other drinks i had were mostly mix too. That's to be expected though. I saw many many people enjoying themselves (drunk) so obviously if you drink enough, there is enough alcohol to eventually feel it. House wine (the only wine included) was mediocre at best. Nothing we would consider drinking at home. No reservations needed except at Pescatore and Maria Marie. Chefs Plate is extra $80 unless you have a suite so we skipped it. Lobster dinner they sometimes push is also extra $40. We skipped that too. Skipped Spa - too expensive Skipped gym - preferred to run and walk along beach Service - Very good. Time share - managed to avoid this discussion completely. 5th avenue - very nice to explore. Walked along here every night and did some people watching, window shopping and some souvenirs shopping. Excursions - Cozumel for day on our own. Paid $300 pesos pp for return trip with ultramar at port. Also rent jeep with Rent Adora (Sergio - charming and friendly) before we boarded the ferry. Rental jeep $67 USD all in. The jeep was pathetic. Not even worth $100 and the hard sell on the Cozumel side to buy more insurance was wrong. I would not recommend this company becasue of the jeep state and the employees at the Cozumel office. Cozumel - just okay. More of the same souvenir shopping. Some nice beaches and interesting places to shop along the south coast. Nothing to write home about. I would skip it to be honest. Lobby bar and entertainment - a nice place to sit at the end of the day and have a drink enjoy the entertainment. Not too busy. Pool - busy and loud. No seats available by 7am. No shade at all. Why this resort doesn't spend the money and buy 30 quality umbrellas is Unfathable. Quiet pool - nice but no breeze at all during day. Chairs all taken very early too. Those bartenders very friendly and entertaining for a drink late afternoon.

Hyatt Vivid Playa Del Carmen: GREAT RESORT

The rooms were amazing , grounds were very well kept with very friendly staff . The food was great as well. The only complaint I would have is the pool chairs need to be regulated . people putting towels,books etc. on chairs and not being used all day. With people looking for chairs all day .

Hyatt Vivid Playa Del Carmen: Fantastic Resort!

Just got back from a week at the Royal Playa del Carmen. I have stayed many properties across Mexico and this would certainly rank among the top. Location of the resort is unbeatable. You are right in the middle of the action and can easily walk to restauruants and shopping. The food at the resort was very good, many optiond for both buffet and A La Carte. They also have a really nice coffee shop that I would put up against Starkucks any day. We had breakfast and lunch almost everyday at Pelican [... read more]os on the water. The food was great and the staff were amazing. Lucas, Eteno, Mance and Geronimo took extra good care of us. Overall the service at the resport was top notch and I would not hesitate to return.

Hyatt Vivid Playa Del Carmen: Would go back in a minute!

Lovely resort, beautifully groomed, seems liked its own oasis but then just outside lots of opportunity for adventure in Playa del Carmen. Food was excellent and the service was outstanding. Rooms big and comfortable. Lots of chairs available around pool and beach but I found the main pool busy. The beach was beautiful but the ocean was rough when I was there (March) so swimming/water sports were limited.

Hyatt Vivid Playa Del Carmen: Excellent stay! Great service and food.

Terrific resort. Can't say enough about the service and excellent food. As foodies, we were astonished to find that most of our dinners, quality and taste and creativity-wise, were what we would expect at a top notch restaurant at home. This we the best food I've ever had at a 5 star resort and I've been to many. And the staff there were all amazing. Obviously the hotel does a great job of recruiting and training excellent people. The hotel itself is upscale and nice. Rooms are spacious and w [... read more]ell appointed. The proportion of hotel to property was higher than I'd prefer (I like to see more open space and lush gardens) but given it's location on the edge of Playa Del Carmen, I guess real estate is at a real premium. The beach is nice albeit busier than at hotels away from town. Getting a lounge chair at the beach was never a problem but the pool was another story. Luckily we like hanging at the beach. Overall I would highly recommend The Royal and look forward to coming back.

Hyatt Vivid Playa Del Carmen: Perfect - our expectations were exceeded

First, trip central was incredibly easy to book with and there was a real person who replied to emails with minor questions we had before and after booking. The resort was amazing in the perfect location for beach, shops and restaurants and close to various outstrips. We would definitely recommended this resort and plan on booking with trip central again for our future vacations!

Hyatt Vivid Playa Del Carmen: Great place to stay.

I would definitly come back. This was my first time at an all inclusive resort so I dont have much to compare to but i found that the staff were very friendly and helpful. Resort was spotless and the food was great.

Hyatt Vivid Playa Del Carmen: great adult only resort

It is a great resort for adults only. The ground is well-kept and the workers work diligently to keep the beach clean. The permanent cabanas and personal drink services on the beach are some of the good features. The room is spacious even it is only a basic Junior suit with Jacuzzi and balcony. The choices of restaurants and food are very good. I would say good services all around.

Hyatt Vivid Playa Del Carmen: Incredible resort. Impeccable service

This was our 6th visit to this resort. We have travelled to many all inclusive resorts in several Caribbean islands and while we have enjoyed them all this is the only one we have come back to repeatedly. The rooms are beautiful with double jacuzzi tubs in even the base rooms. The location and service is what draws us back. Beach access and front entrance is a block from 5th avenue. Food is great. I don't know of any staff that weren't happy. The same staff the were at the concierge desk and the [... read more] main Buffett restaurant that we met three years ago so staff must be treated well.

Hyatt Vivid Playa Del Carmen: A Much needed Getaway

Four winter weary Canadians headed to the Royal for a much needed break. The couple we went with had been to the Royal before and recommended we go there for R and R. Turned out to be a great recommendation. From the cold towel and champagne when we arrived, the quick hassle free check in and excellent staff, we were in our room and into holiday mode within a very short time of arriving. The room was large and well appointed. The grounds were kept in great shape and it was a pleasure walking ar [... read more]ound the resort and getting oriented. The food was very good with Maria Marie getting the nod as favorite. Although the chef's table was a close second. The chef's table has a set menu, so a couple of dishes that I normally would not have chosen pushed this restaurant to number two. The food was exceptional and if the menu contains some of your favorites, you will really enjoy this place. The room service was very quick and tasty and offered a nice alternative when we were feeling lazy and just enjoying the room and relaxing. The main pool was quiet active with lots going on. There was a quiet pool if you wanted to get away from it all. There was lots of activities to take advantage of and nightly entertainment. One of great things about the Royal is its proximity to Playa del Carmen. A wonderful and safe place to wander around. Great restaurants, bars and cafes. Great shopping where you can find local souvenirs. Must admit, I feel Playa del Carmen is losing a bit of its charm. The corporate world has discovered the town and it is losing some of its local feel. Seeing a huge Burger King in small town Mexico is a bit depressing as is some of the high end stores that seem to be taking over part of the strip. A little tip, if you are serious about shopping then go to Cancun. Prices are better and more variety. Bargains are getting harder to find in Playa, although the remaining local merchants can still be counted on for a fun game of how much will you pay. Overall had a great time. The staff were all helpful and professional. You could not ask for better service from anyone. From the cleaning staff to the waiters in the restaurants to the concierge, everyone seemed to take pride in their jobs and went out of their way to make our stay enjoyable. Will definitely be heading back to the Royal in the near future.

Hyatt Vivid Playa Del Carmen: Beautiful resort

The hotel was spotless, staff was amazing and friendly, beach was stunning and rooms were fantastic! The food was delicious and the presentation was beautiful. The staff went out of their way to make sure we were happy especially Didier at the front desk!

Hyatt Vivid Playa Del Carmen: Great honeymoon

This was a great spot for our honeymoon. The resort is the perfect size and within steps you are off and shopping. Food, drinks, service and staff are all amazing and so accommodating ! You do have to play the towel game so be prepared to wake up early to claim your spot !

Hyatt Vivid Playa Del Carmen: definitily return. amazing

Great service, great food clean. Able to walk outdoors into shopping area. Evening entertainment was amazing. Ten restaurants to choose from. Rooms were large and very clean. Staff available outside pool to provide drinks. Butler service every evening. Would return in a heart beat

Hyatt Vivid Playa Del Carmen: Great place to stay!!

The beach is amazing, service is excellent, food is also great but nothing much in vegetarian menu in couple restaurants. Shopping is expensive and not much. We found the excursion to Tulum... from the kiosque on the right side of the beach offered lots cheaper than in the resort !

Hyatt Vivid Playa Del Carmen: Outstanding resort!

Absolutely outstanding resort! The location within a few minutes to the main town, excellent food and service, beautiful beaches. Every detail was taken care of at the wedding we attended from the sax player before the ceremony to the fireworks after the bride and groom's first dance. It was stunning! The service was probably the best we have ever experienced in our travels. Many thanks to Ahmed and Montiel. I would highly recommend this resort!

Hyatt Vivid Playa Del Carmen: Fabulous resort

Great adults only resort! We would highly recommend this resort, we travel twice a year, and our travel agent has wanted to come to this property for a very long time...now I can see why. It will be difficult to find another resort with the same quality! Very clean well kept property. Staff are friendly & very accomodating. Great location for Playa del Carmen. We always made reservation even though it is not required.(we just are use to making them) The food in all the restaurant are great! We w [... read more]ill be back guaranteed! Our room was fantastic...lots of space and the view was so, so, but we are not there to stay in the room.

Hyatt Vivid Playa Del Carmen: Paradise

Absolutely no complaints. Perfect food, service,entertainment. Very clean rooms and grounds. Great location. Just steps from 5th avenue. Great beach. No problem finding chairs or towels. Can't wait to get back.

Hyatt Vivid Playa Del Carmen: fantastic

We stayed here on our honeymoon. Our first 5 star and first time in Mexico. We were treated with all the amenities and the service and food was excellent. can't wait to go back and enjoy the beaches, food, and staff