The Westin Cozumel: Amazing resort

Grounds are little limited with no palapas but well maintened. Rooms with stunning view were well maintened, public areas clean, food and drinks were great. Staff and service were outstanding. Will be likely back at some point.

The Westin Reserva Conchal Golf Resort & Spa: Not Good - Disappointing Hotel

This hotel was disappointing. Here's my feedback: transfer to hotel did not have my name on so I had to wait for 30 minutes to get services; buffet closed twice during my stay with no communication; food was not good (i.e., birds pecked holes in buns); pool servers did not bring bottled water when asked (had to confront them to get service); water main broke and staff had to take water from the pool to flush toilets for a whole day; adult pool is cold and takes until noon to get to a somewhat  [... read more]alright temperature, plus is only 5' deep; lots of howler monkeys and iguanas around the hotel/pool area which also means there's poop on walkways; poor beach access as there's a stone wall at the beach area; one opening to walk to the beach but no service/lounge chairs unless you ask, then the locals try selling you everything possible; during my 2nd week, the room above me was occupied by a bride who used the room as 'control central' and was so noisy after a few days that I had to be relocated to another room; mini bar and coffee was often left unstocked; and someone was smoking nearby which was noticed in both rooms that I occupied. Go to another resort as this one needs much better management and services. :(

The Westin Reserva Conchal Golf Resort & Spa: Great Resort!

The staff, grounds and restaurants were all fantastic. Our rooms were very clean and close to the beach. I would definitely recommend this resort especially for families with small children….the staff at the Kids Club were amazing!

Westin Playa Bonita: Great Getaway

Loved this amazing resort. From check in to checkout it was perfect. The staff are very friendly. Food was excellent with lots of variety. The grounds are so beautiful with many pools including a quiet adults only area if you prefer. We didn’t use the beach, it’s very rocky.

The Westin Reserva Conchal Golf Resort & Spa: Fantastic resort, great golf

We love Costa Rica for the people, the weather and the natural beauty. The Westin gives us all this plus the comfort of an excellent resort. I find the golf course beautiful yet challenging.This is our go to in December and January.

The Westin Reserva Conchal Golf Resort & Spa: Worth Every Penny!

This was our first trip to Costa Rica and I can not wait to go back! The resort is beautiful, the people are beautiful, EVERYTHING is beautiful. For those of you who want details, we have no complaints but for those who might... 1. The Resort: The Westin is about an hour from the airport but the drive is scenic and the roads aren't too rough, some twisty roads and curves up and down the mountain though. The resort is on the larger-side but there is a regular shuttle system. We walked eve [... read more]rywhere on the resort to take in the scenery. We didn't go in the pool but it looked like a great spot to hang out as well. The BEST part of the resort is all the lush agriculture and wildlife that you will get to see up close and personal! We saw monkeys, iguanas, cranes, chipmunks, armadillos and many different species of fish, birds, butterflies etc. etc. etc. It was just amazing. 2. The food: We LOVED the food and we are vegetarian/vegan. There are plenty of food options for meat-eaters but we really appreciated the freshness and health-conscious preparation of the food. The fresh fish was great and we also appreciated the unlimited reservations and a la carte food options. 3. The beach: We went to the beach and into the water everyday. Apart from occasional panhandlers, the white sand/shell beach is very serene and beautiful 4. The staff: We have been to Cuba, Mexico and Dominican Republic and what we appreciated about Costa Rica is their ability to communicate almost flawlessly from Spanish to English. The staff was also very pleasant and courteous. 5. The room: We stayed in a Deluxe Junior Suite and we loved the interior design and decoration in the room. Very Feng shui. The only complaint would be that the adjoining wall/door is thin so you can hear EVERYTHING next door. Nothing the T.V. couldn't mask though. It was only my husband and I (ages 38 & 45, married 12 years) this time around but we intend to return with our children (ages ranging from 5-19). This resort has set a new standard for our travels! Thank you for a great experience!

The Westin Reserva Conchal Golf Resort & Spa: Unbiased

Food and service was excellent. Room was comfortable and clean. Staff friendly and attentive. However, the hotel provides no beach chairs. No security on beach. Many pick pockets in Costa Rica. Few designated smoking areas which were poorly lit. Pool was poorly lit at night. Hard compact sand and murky waters. Bring lots of $$$ everything on resort is expensive.For example $16 USD for a small coffee cup. In addition, the hotel is under staffed. Long check in times. Bring your own steak knife. N [... read more]one of the restaurants provided me with a steak knife for my steak dinner.

Westin Playa Bonita: It is good hotel for short time stay.

Hotel very good and fashion designed with big and nice room. Outside area and pool area very beautiful but beach and especially water in ocean is offal and it is not possible to swim at all. Service in generally is OK. At evening, there is not any place for entertainment except one bar with watching sport game in Spanish .So, this hotel is good for short stay not like for all inclusive 7 days vacation.

Westin Playa Bonita: Nice resort

Good food, very good service, well located close to everything around Panama City. Great pools though you can't really go swimming in the ocean - too murky. Nice stretch of beach for walks. Can watch the ships lining up to enter the canal.

Westin Ottawa: Central Spot

The hotel staff at registration were knowledgeable and friendly making the process go smooth and quick. The rooms are clean, well appointed and quiet. The hotel restaurant, the Shore Club, had excellent food. We wanted to heat some snacks up in the room and a microwave was sent up. The location is excellent for getting to museums, good restaurants, the market and shopping. Didn't get a chance to use the pool, but it looked inviting.

Westin Ottawa: Incredible Staff!

The Hotel was so clean and staff couldn’t do enough for you! I had no idea the service industry could be this amazing! There was not one thing that could be improved upon! And the adjoining mall was fantastic - gotta love Tiffany’s!

Westin Playa Bonita: Great Resort

Very satisfied with this hotel. Wasn't the greatest for laying on the beach/swimming in the ocean (low tide), but multiple pools with sufficient seating made up for it. The resort is very well maintained, facilities are nice and clean, rooms were spacious, and the food at both the buffet and a la carte restaurants were excellent. The view of ships lining up in the ocean for the Panama Canal was also pretty spectacular.

Westin Playa Bonita: This is a Hotel Conference Center

The hotel is lovely with a contemporary style. It caters mostly to conferences, it’s quiet with no entertainment only a bar and a lounge to sit and socialize in. When we booked an all inclusive package we were not aware that they offered “standard” and “premium” packages. This is not offered on Trip Central and we were disappointed that we did not have an in room mini bar as well as a la carte dining vouchers. After complaining we did get 3 a la carte vouchers and were able to keep th [... read more]e mini fridge in our room for pop & water after staff attempted to remove it. Also we booked this trip 8 months in advance requesting to be adjoining or close to our friends. Upon arrival they placed us on separate floors and made no attempt to honour our request. The hotel was not fully booked during the week, locals book up the hotel on the weekends filling up the buffet restaurants where we had to be sent to a secondary location with the same buffet and crowding the pool areas. The beach was nice with lots of beautiful shells, we did not swim or kayak in the ocean because of the frequent tide changes throughout the day, rocks and dirty water due to the ships being close entering the Panama Canal. Our friend one day got trapped in the elevator for 30 minutes, she kept ringing the emergency button as there was no speaker system in the elevator so someone could let her know it was being fixed. When she was finally assisted out of the elevator she was very distressed and in tears. The manager only offered her a bottled water and asked if she needed medical assistance. She was distressed the remainder of the day, no one approached her to ask how she was feeling. Her travel partner complained several times at the front desk for compensation finally receiving a 20 minute massage the following day at the spa. A couple we met went to book their anniversary dinner at the steak house a la carte and was unable to do so as they closed that restaurant for that evening for a private group upsetting them both. We spoke to many couples who booked the same package as us paying approximately over $2000 per person not expecting a standard package and disappointed that we had to pay extra for premium alcohol such as Bailey’s, Smirnoff, etc. The excursions were great and we enjoyed them. It was cheaper to book through the concierge desk with local tour companies. Due to no entertainment or shows in the evenings it was boring with nothing to do. We did expect a higher standard of service that’s why we chose The Westin along with its location being close to tourist areas. The entrance grounds were not kept up, no gardens at the entrance. Hallway walls were beat up and railing dismantled in one elevator with sharp edge. It’s best to book ocean view because in forest view rooms there are lots of mosquitos that will come into your room which ate up a guests legs after one night. This guest was extremely upset with all the bites on both legs only receiving cream from staff to apply. The buffets were ok with themed dinners. The steak and Asian a la carte restaurants were fabulous! Overall we were not happy with the service at The Westin Playa Bonita and will not return or recommend this hotel. We made the most of it, enjoyed our excursions and the pool. We’ve stayed at Riu’s for the same price and had premium packages with exceptional customer service. Unfortunately we were all disappointed with our stay and the poor level of service received.

Westin Playa Bonita: Amazing resort

Hotel was beautiful service excellent all done with a smile the staff is very knowledgeable and pools were clean and refreshing Rooms were comfy and clean We definitely want to come back Again sometime soon

The Westin Reserva Conchal Golf Resort & Spa: Beautiful Resort with Excellent Service and Food

This resort is absolutely beautiful with lots of plants/trees/foilage/wildlife (monkeys, iguanas, etc.) All staff were very pleasant and helpful. Awesome service at the pool bar. The pool itself is huge! The food is very good at the buffet and the specialty restaurants although we did not care for the Latin food (found it quite bland). Our favourite was the Mediterranian restaurant.......amazing Bruschetta! The only down sides are that the beach is public (I believe all beaches are publ [... read more]ic in Costa Rica) so there are no beach chairs. We just brought our towels and used those to lay on. The actual beach itself is quite nice. Also, I got bit a lot at this resort by various bugs (I seemed to be the only one out of our group of 4). Bring bug spray if you are sensitive to bug bites. There is a small town down the beach (about 1.5 km walk) called Brasilito where we went and had lunch at a nice little restaurant just off the beach and did some souvenir shopping. We found the prices were about half the price here as they were at the resort. All in all we loved this resort and Costa Rica itself!

The Westin Maui Resort and Spa: Lovely Hotel

The room had a view of both the ocean and the volcano. The restaurant was clean and the food was delicious. The grounds were beautiful. Hotel staff were helpful and accommodating. Very enjoyable visit.

Westin Ottawa: Great service.

Exceptional service at check in . Great location, close to everything. Workout room well equipped. Nice to have patio off of pool area. Nice place to relax in the summer. Bike rental option was a plus.

Moana Surfrider: Extraordinary Hotel and Staff

The room we took was a partial view of the ocean room 593 but we had a spectacular view of Waikiki Beach and surrounding hotels. The rooms and balcony were just right for 2 people. Everyone is friendly, helpful and anxious to please. My mother and I stayed there for a week. The food in the dining areas are a bit pricey but good and plentiful. There are other restaurants nearby more reasonably priced for inexpensive dining, breakfast or lunch. I hope to come back to Hawaii again only in November [... read more] next time when the trade winds and surfing competitions are on. We came in April had lovely weather at Waikiki Beach. How would I rate this hotel, 5 star all the way. By the way we booked with tripcentrall.ca and got an excellent package deal.

Westin Las Vegas: Good but not as expected

It was a nice stay but not as expected. Pros: good location. Nice views. Friendly staff. Large room. Nice room. Large and beautiful swimming pools. Cons: hotel lacks maintenance and cleanliness, such as broekn chairs in the back yard, lack of painting here and there... Breakfast for seven days was exactly the same with no variety and few choices. Breakfast restaurant seemed to be too small for the size of the hotel. We had to wait for 10-15 minutes almost everyday to be seated. Evening resta [... read more]urant’s menu was so expensive so we decid d to eat elsewhere. No information wahtsoever or printed pamphlets about places of interests in the city and its surrounding.

The Westin Reserva Conchal Golf Resort & Spa: Fantastic Resort and Golf Course

My Boyfriend and I traveled to the Westin the last week of February and it was an excellent week! Beyond the fabulous weather this resort delivered exceptional service, Great golf course and good food. Our favourite restaurants were Bamboo and the French one. We stayed in tower two in the Beach Club which also offered 24 hour room and concierge service and no additional charge! My only recommendation would be that the Westin change up their buffett a little more for breakfast and lunch. Although [... read more] this resort has very little night life I definitely would return.