Hotel Rancho Luna: no complaints

Beds were comfortable. Rooms small but clean... My friends enjoyed themselves... Guests were very social.... Facilities were satisfactory... Lots of variety of food...Enjoyed our stay AGAIN... Great job for a 2.5 star resort...

Hotel Rancho Luna: Rancho Luna, not the Moon Luna, but close

Well my teenage son and I had a really good time. Very inexpensive, good staff, fun guests and decent Cuban-style food. The beach was not too good - a tad grassy, but just to the west about a half mile is the Faro Luna beach with great swimming, restaurants snack shacks and cheap n creamy Pina colattas. Two hours from the airport, too bad, but travelled in daylight, an instructive scene. Recommended at the price.

Hotel Rancho Luna: Exccllent

Over all good.nice beech, The only problem is that they sprinkle pork meat on almost on every food that becomes a problem for vegetarians people like me. Hindus are vegetarians .Jews , Muslims and some Christians don't eat pork

Hotel Rancho Luna: I’ve been a regular visitor for the past ten years and visitt twice per year

The hotel is clean but dated. Minor improvements (paint) no significant changes. One concern I have is that the majority local guest, although very pleasant. It seems they have preference over international guests because they communicate in Latin with the hotel staff better .I.e restaurant The one thing I would change is the pool MC just entertains loud games on speakers at a time when most guest go back to the room to take a nap before dinner

Hotel Rancho Luna: Amazing Resort

Good day, I will talk about GYM.Thumbs UP GYM has limited equipment,but... GYM supervisor Ariel will get you in shape for short period of training. After that you can enjoy massage services with Lazaro & Paloma.

Hotel Rancho Luna: No beer resort

This is the first resort I see no beers and soft drinks for one week . I will never go back again . Staff is very nice . They cannot do anything because they have nothing to give to the tourists. No toilet tissues in any toilet in the pool or lobby area . It is bad .

Hotel Rancho Luna: Lovely resort

We have been here many times before. Every effort is made to upgrade this resort. Despite shortages and challenges efforts are made by staff in all areas to make the stay a pleasant one!!!! One thing that was missing was the bus transportation to the city. IN the past we found this feature very convenient and certainly missed it on this visit,

Hotel Rancho Luna: Amazing Weather

Hi We enjoyed everything welcoming people, beautiful weather, good service, daily entertainment, Nice resort everything close by, Glad to be there we had a wonderful time meeting lots of people Hana & AJ Sep/20-27/2023

Hotel Rancho Luna: Good resort

Staff where more than helpful . Food was good in general .Rooms are. Dated need to be upgraded.pool and pool bar where alright but bar did have enough tables and chairs lots lounge chairs.beach and buffet in general was good .the beach was not good ocean full of weeds and not that big . For the price I paid I would go back. Good value for what I spent.

Hotel Rancho Luna: Rancho Luna

They try so hard! Food was varied and plentiful, some renovations to the rooms (new air conditioners, some paint), staff was generally very pleasant and helpful. The place was nearly empty so the beach bar was hardly used. The beach was fine. I have been there MANY times and would not recommend it to young people. Most tourists are older and regulars. The entertainment was minimal, and the entertainment director is a young fellow who should NEVER been issued a mic! The city seemed so sad. Most [... read more] galleries and the bigger bars were closed. Very little to buy, though some artisana. No music! I would recommend this place to anyone who has been to Cuba and does not expect luxury. Money issues were interesting. No one wanted Cuban pesos. I brought US one dollar bills and Canadian fives as tips and taxi fares. Credit cards in most stores.

Hotel Rancho Luna: Missing opportunities

The hotel has many features that are not used. Whatever is broken, they leave it broken. Room towels has plenty of stain, old, really small. No information is provided. A one pager listing the services will.be appreciated. Please buy a coffee and milk carafe, instead of asking the guests to use a huge soup service spoon.. buy coffee cups instead of using plastic cup to serve coffee.

Hotel Rancho Luna: Rancho Luna

Enjoyed my stay at Rancho Luna from Jan 31st to Feb 7th, 2023.. Everything was good, except the Reception Desk and Resort Store needs to accept cash payments (USD, CAD, UK Pound or Euros). Misplaced my backpack upon return from my day trip, and the Reception Lady returned it to me with everything in it. Went to the Guest Relation personnel to track down the honest Reception Lady from the night before to give her some gifts and to show my appreciation for her honesty, but was disappointed t [... read more]hat the Guest Relation Lady was unable to locate her.

Hotel Rancho Luna: Great Staff and lovely resort

This hotel is a nice place to get away and enjoy some sun and quiet time.An older hotel but always striving for betterment everywhere and everyday.They worked so hard to fill their guests with the best hospitality.Food is Cuban cuisine and fresh daily.Sometimes limited to what is in seasonal produce.Very clean and always trying to make you feel comfortable.I had a piece of luggage left at airport.The staff were very friendly and helpful.I was so impressed and grateful for all their helping.I wil [... read more]l definitely go back to Hotel Rancho Luna 🙏🇨🇺♥️

Hotel Rancho Luna: Rancho Luna Hotel: upgraded from 30 years ago

Rancho Luna has been obviously upgraded from our last visit about 30 years ago. It is basic, but clean, well-designed, and has excellent beach and pool. It is about 20 minutes by taxi to the interesting city of Cienfuegos, and also to the Cienfuegos Botanical Gardens, where we happened to see the tzuntzunjito (bee-hummingbird), the smallest bird in the world. Sorry that we did not have time to get back to Playa Jiron and the Cienaga de Zapata, the wonderful national park.

Hotel Rancho Luna: Good resort !

Staff always kept things clean as possible. Doing excellent job with little they have . Staff friendly... what do you expect from a 2+ star? Put an elastic around your head and "SNAP" out of it...😎😁🍒🤯

Hotel Rancho Luna: Hanging in there

Rancho Luna has made many updates to their resort since the pandemic. Many of the rooms have been updated - new mattresses, flat screen tvs, new air conditioning units, hair dryers installed and new tiling in bathrooms. Some of the pavilions have been updated as well. The restaurant on the beach is amazing and so beautiful. Additional seating has been added as well as patio furniture in attached private areas. This restaurant is now a la carte so you need to make a reservation. The resort has a  [... read more]generator so the rotating power outages will not affect the activities offered. Staff are friendly and do their best to accommodate

Hotel Rancho Luna: Rooms in very poor condition ,poor maid service

We had a very difficult time to get towels in room 2 the 2nd day none all week the night before leaving I took all towels to front deck and told them I was putting the hotel on a don't go list They had the maid meet me at the room with clean towels The hotel staff now treat you like they do not want you to you to come back If you want to enjoy Cuba GO TO GUARDLAVACA

Hotel Rancho Luna: Good resort, but

Hotel/Resort is very GOOD. Management working hard. Manager OLGA doing her best to improve services. But -Music TOO LOUD.(during the day and in the night) Night show is in UNBEARABLE. LOUD -Take Solicitors OUT OFF Hotel Beach Girls, Currency ex changers, Unlicensed massage therapists,etc putting TOO much pressure on canadian hotel guests.

Hotel Rancho Luna: Good for money

Grounds, beach, pool are clean and neat. Rooms are clean but small. Some rooms have no fridge, so u have to ask for it. Food was good, but not fish. Lunchroom clean. Had to wear mask in lunchroom. Locals are 80% of guests. Good for the money u pay. This is Government hotel, not Spanish. Rainy season in May and June.

Hotel Rancho Luna: Rancho Luna

Heres what I think. The hotel was busy with lots of Cuban people that came to the hotel with no Pcr test like the tourist had to have coming to the hotel. The food was descent the drinks were good. Now about Hola Sun handle the COVID-19 testing.The testing was done on time for the results to be ready. But on the day to go to the airport they only had about 5 test results for about 15 people. On the way to the airport they stopped at a car on the way to airport and picked up a few  [... read more]more. We get to airport and not all people had results. At the airport 4 people get there results and I don't get mine. I miss my flight to go home. Next morning I get a knock on my door. They have my results a day late and inform me I'm positive. Then I spend a week of hell at a Cuban hotel hospital for tourist and heard many other horror stories. No one speaks English at the hospital. The travel agency and Hola sun holidays representive deserted me no one called or helped at all. My suggestion DON'T GO TO CUBA. It's a government of CUBA cash grab. Almost 2000 us dollars or 43000 Cuban national money. And you have to pay cash.