Excellence Oyster Bay: WOW

My husband and I stayed in Beach House 1 upper level for 2 weeks over Christmas. Excellence is a must as you have two extra pools, lounges and restaurants you can use. Plus alot more room at excellence club beach areas. As for covid protocols, Jamaica is like it never happened. Little to no mask use. No staff wore them nor guests. They did have hand sanitizer at the entrance to every restaurant and in all public washrooms with the soap. I didnt see any extra deep cleaning going on. Min [... read more]d you the resort was spotlessly clean in all areas. Soap and hand sanitizer always full. Resort is stunning. Ocean views from all points at the resort. Beach house location is in a quiet area but leads to lots of walking to and from the restaurants and the theatre areas. Especially from beach house 1. We were beside the magna area and that was the only bonus to this location. If we return we would request a beach house more centrally located like 8-11. Golf carts were always quick to respond to our requests for one. House keeping did the bare minimum. Was not impressed with our housekeeping. Mini bar service was amazing. He always came through with whatever we wanted. As for food and drink, we've had better. In 14 days we went to each and every restaurant and in all honesty we were at a loss as to which restaurant we wanted to visit for a second time. Food was all presented in a lovely manner, small portions, but in our opinion food was only good. We never went hungry. If we werent eating Jerk we found the food very bland. Breakfast was excellent at the Kitchen Table. Coffee there was excellent. French press coffee in the excellence restaurants just wasn't for us. Drinks on the beach were overly sweet most times and made with poor quality rum. No Appleton rum to be seen and we are in Jamaica for goodness sake. Evening drinks were of a better quality all across the resort. We are big beach people and the beach was a bit of a let down for us. The beach itself was fine but the water was far too shallow and weedy to just jump in anywhere. There were only one or two spots where you could get into the ocean and have a decent swim. This is a deal breaker for us for future trips to this resort. Finally the staff. What can you say they were all outstanding and very professional. They all had charm and charisma and bent over backwards to make your stay one of a kind. Nothing was too much for them. Anything we asked for we got. The staff makes this whole resort. What an amazing bunch of people. Because of the people we met in Jamaica is what makes us want to come back to this island. Air Transat was amazing both ways. No delays, baggage came with us both ways and club class in our opinion is the only way to fly. Outstanding service comfortable seating, tons of personal leg and shoulder room and very personable flight attendants. Perks of this class are second to none. To sum this up we did have a jamazing time here. The resort, the staff were outstanding. Would we go back to this resort, probably not due to the beach. Would we try another excellence resort, absolutely. Would we go back to Jamaica, in a heartbeat.

Excellence Playa Mujeres: NOT FOR FOODIES/BATHROOMS NOT GOOD

The excellence brand is a well-oiled machine operationally. I have been to the one in DR and Jamaica as well. The resort is well maintained and modern. The food is “meh” BUT it depends what YOU are used to. If you are a foodie who likes to go to nice restaurants in your city, this is not the resort for you. The food is a 6 out 10 and that’s being nice. The bathrooms are ridiculous. Open concept to the rest of the room with only a glass door on the toilet that does not muffle any sounds, it [... read more] actually broadcasts the sounds. You can basically hear everything (and I mean everything) that is going on in there when someone is on the toilet. Total romance killer. Even when someone is blow drying their hair, you will have to leave the room. It’s just such a horrible idea. Oh… and by the way, the pools are not heated which came at an incredible disappointment to many guests.

Excellence Punta Cana: Excellence is an understatement!

The resort was fantastic. Entertainment every day, restaurants and food were great and the staff friendly and courteous. Resort was kept clean and pristine. The only negative were the rip tides but the resort can’t control the ocean!

Excellence Punta Cana: Excellence?

Almost like Covid doesn’t exist in the resort,airports and transfers. Extremely disappointed with the food in this supposed 5 star resort. We noticed it had declined at Excellence Playa Mujeres as well. Much worse here though as steak in all restaurants is tough and hardly able to cut, let alone eat. Lobster was overcooked and also chewy. Breakfast was always cold unless you had your eggs made to order. Bacon,toast,waffles,pancakes,everything cold at Magna, Lobster house and Kitchen table. Dr [... read more]inks were only good at Magna, for the price of this resort, the drinks and food should be great at ALL restaurants and bars. Especially when upgrading to excellence club. Turndown service happened once in 8 days. Day staff was good and night staff. Entertainment was cheesy at best every night.Totally mislead by all the positive reviews on this place. Time for a real review. This place has basically turned us off from the all inclusive brands. Definitely not worth the money. Sorry, we started coming to Excellence for the top notch food and drinks which are very important to an expensive 5 star holiday. Punta Cana does not compare to Mexico or other Caribbean islands……will not return.

Excellence El Carmen: Wonderful all inclusive resort

Wonderful beautiful clean resort. Staff was friendly and helpful. Great chose of restaurants. Amazing sandy beach. Swim up room was great for a morning dip after coffee on your private patio. Easy check in and check out. Nightly entertainment with great variety

Excellence Punta Cana: Return to Excellence Punta Cana

This was our third visit to the Excellence Punta Cana but our first time back since Covid. Staff were awesome- would go out of their way to may your dining and beach experience memorable. Food was very good- especially Chez Isabel restaurant and breakfast at the Magna. Love the natural beach without motorized sports- it was breezy most days so surf was high and great effort to keep seaweed at bay. We were celebrating our 35th wedding anniversary while there and asked our agent to reserve the fr [... read more]ee anniversary package they offer for us when booking, as well, we mentioned it during check in but we’re very disappointed when the only thing they did was make a heart on our table at dinner- we did not receive anything advertised in their Excellence Club Anniversary Package. Quite the disappointment after spending the money and risking travel during Covid to celebrate such a milestone in our marriage on such a beautiful resort!! We had celebrated our 30th anniversary at the Excellence El Carmen(without the upgrade to Excellence Club) and they had gone out of their way to make it extra special. Covid protocols were great- my husband has some health issues and we were concerned at first about travelling but we felt very safe at the resort and felt comfortable to move about freely without masks. Our luggage was sanitized upon arrival, hand sanitizing everywhere you turn, our room was sanitized and had a seal across the door upon arrival, our room had a convenience kit with face masks and bottle of sanitizer and ‘health stations’ were throughout the resort to replenish if needed. The biggest comfort was knowing the resort had a courtesy suite to isolate in if we did come down with Covid while there and it was free of charge! The buffet had taken some extra measures to reduce guest handling of foods and kept things behind glass where they would serve you and tables were spaced, as well as with Theatre seating for evening entertainment. Happy to report we are home, had a great trip and remain Covid free! Great resort but not true to what they advertise in their anniversary package.

Excellence Riviera Cancun: Beautiful Resort

This was my first trip to Mexico. I was amazed at the beautiful resort. Everything was spotless and the grounds were absolutely lovely. The service was excellent. The staff all wore masks and I never once saw anyone adjusting or lifting their masks. I felt confident that the staff at the resort were going above and beyond to ensure the safety of the guests as well as themselves. I highly recommend this resort and I hope to return there in the future.

Excellence El Carmen: Amazing Resort

This resort is absolutely stunning! This was my second trip to the Excellence El Carmen and I wasn't disappointed. Very Clean, great food, beautiful beach and excellent service. The staff are so friendly and welcoming and make your stay extra special.

Excellence Oyster Bay: outstanding experience

everything at this resort was superb; excellent service ,staff and food; entertainment each night was of excellent caliber; highly recommend the resort for those who want quality in all aspects;we will return

Excellence Punta Cana: Excellence at its best!!!

This resort lives up to its name, everything from our room, restaurants, beach and entertainment were Excellent. We celebrated our 25th anniversary and my birthday while there, staff went above and beyond. Special shout out to Victor at the Excellence club beach area and Lizbeth in the club excellence office, the special decorations in our room to celebrate my birthday were beautiful. A big thank you to the Excellence Punta Cana for helping make our trip one to remember!!!! We would also like  [... read more]to thank out travel agent Carol Webber for helping us book our special vacation.

Excellence Oyster Bay: Amazing time for an awesome birthday

We had an amazing time at this hotel, everything from the smallest detail to the biggest was not overlooked. Loved and enjoyed the atmosphere, the grounds and above all, the staff. We will continue visiting the Excellence resorts as they’ve become our favourite hotel brand.

Excellence El Carmen: I recommend!

This resort was great. We enjoyed every minute of our 7 day stay. From the moment we arrived to the moment we had to say good bye, the staff was friendly, food was great, beach was beautiful, drinks were plentiful. We have no negative comments and would recommend.

Excellence El Carmen: Beautiful resort

This is our second time at this resort and was disappointed with the quality of the service, food and wine. Compared to pre covid, their shine which made us go back has diminished. At this price, I am expecting 5 star food and wine. We lost two nights sleep given a plumbing issue with the private pools. They didn’t replenish amenities on our last full day as if we were checking out (ie coffee). Staff wore masks and the resort was clean. Will reconsider a third visit.

Excellence Riviera Cancun: Amazing resort

This resort is absolutely beautiful. The staff is very friendly. The service is the best. The food at every restaurant was amazing. We had a swim up room and the bar service was great around the lazy pool. This was our second time at the ERC and it will not be our last!

Excellence Oyster Bay: Excellent Resort

Highly recommend this resort! The staff is very attentive & friendly. We felt very safe, all the staff wear masks and they have hand sanitizer at every restaurant of which they ask you to use. They even use tongs to place the napkin on your lap. Everything seemed spaced apart so you didn’t feel you were crowded. The resort itself is very secluded on it’s own peninsula and the property is spread out so lots of private areas if you wanted especially in excellence club beach areas.

Excellence Playa Mujeres: Outstanding!

This is by far the best resort we have ever been to. Everything they had to offer met our standards and exceeded our expectations. The grounds are immaculate, all facilities have been played out with thought and the beach was excellent for lounging and walking.

Excellence El Carmen: Dream vacation

This resort did not disappoint!! The resort is a good size, not too large and easy to navigate. Well appointed rooms, beautifully maintained grounds, decent food, great entertainment and friendly staff.

Excellence Punta Cana: Amazing Rsort

Grounds, hotel and rooms were wonderful Beach was very quiet and great for walking Resort runs along the beach and ocean and is always visible Pools run along the front of the resort and was easy for people to spread out. Great nightly entertainment

Excellence Punta Cana: Returning after 2 year's absence

Truly a 5 star resort experience. Definitely worth the upgrade to Excellence Club - exclusive beach area, Magna Restaurant & lounge with high end booze. Superb service from the staff with many of them remembering us from 2 years ago! No wrist bands or reservations required for the restaurants. Food is varied & very good, with 7 restaurants open most nights. Our favourites were the Magna & the Grill Steakhouse. Nightly entertainment was good to excellent - our faves were the superb saxopho [... read more]ne playing by Alejandro in the Martini Bar, & the Gypsy Kings Tribute band. This is not a good place for swimming in the ocean with high waves & pounding surf over most of the beach area. It is also a good half to three quarters of an hour drive from the airport, so accessing anything offsite requires planning. I recommend this place for older couples who want a mellow experience, chill at the pool or on the beach, eat excellent food & enjoy the entertainment.

Excellence Punta Cana: Long awaited Adult vacation

Loved the layout of this hotel and the upgrade to Ocean view was definitely worth the price. Particularly liked that there many restaurants to choose from. (as to be expected some were better than others, The Lobster House was surprisingly the one we enjoyed the least.) Oregano and The Grill were our lunch time favourites and Mexican and Spanish were top dinner choices. Rooms were decent, only complaint was that we would have liked sheets changed mid week but overall staff and service we [... read more]re excellent. Property absolutely gorgeous and loved that there were lots of chairs around the pool and beach. Would definitely go back.