Was not very pleased with the resort.
Food was aweful, no hot water for 2.5 days, had to hide the toilet paper (if you had a few squares they would not replace or leave a new roll) we had to go to public bathrooms just to get some. The towels they gave you for a shower were the size of hand towels. We had to use our pool towels. The bath tubes were disgustingly dirty we had to wear our sandles in the shower. And tones of aunts...be sure to bring raid to spray your rooms
The beach was beau[... read more]tiful and clean and they staff was very friendly
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Caracol -
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Nice resort!
Some rooms are not renovated.
Ground and beach are beautiful.
Food is ok , maybe repetitive, especially nowdays you can feel crisis.
Servis is ok, but they are missing a lot of stuff. Mostly of clients were from cuba , South America and Russia , so you will expect noise ,cigar butts and plastic cups allover the place. The worst thing is that SMOKING is allowed inside main building!!?
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Private -
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Amazing resort
We had been in Cuba five times and this was the 3rd time we chose this hotel , the beach is beautiful and all stuffs are very nice , we enjoy a lots to spent time in this resort ,we will come back again .
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Private -
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STAY AWAY...VISITOR BEWARE!!!
My recommendation is to stay as far away from this hotel as possible. After reading the reviews most were 4 and 5 star review (which I can only assume are fake reviews), I had a bit of hope for this resort, so we booked it for our 20th Wedding Anniversary (HUGE MISTAKE), however this hotel is worse than a rent by the hour hotel in Toronto (at least in Toronto they seem to clean their sheets or so I have been told).
I have been to Cuba (Holguin) prior and was expecting it to be pretty much the[... read more] same, talk about a letdown when we arrived at the hotel it was pretty late in the evening so we really couldn't see the state of the hotel, we were checked into our room 2513, and upon entering we noticed that the walls and ceilings were covered in BLACK MOLD. Given that it was late we decided to wait until the morning to talk to the front desk about being switched rooms as I was having problems breathing due to being Asthmatic. We went down in the morning to switch and got a bit of attitude until I said it was difficult for me to breathe, they then switched us to room 2703, however, in order to move to the room my husband had to stay in the new room while I went to the old room to pack up our stuff and bring it over as we were not allowed keys to 2 rooms at the same time, after we had made the switch we were then given the keys to the new room. The only good thing about the new room was the view. There was still a lot of problems with the room, severe mold on the walls and ceiling, dried blood on the bathroom wall (was there the entire week), blood on the comforter, blood on the sheets, the mattress was more like a box spring than a mattress, the pillows smelled like mildew and mold, the shower head in the bathroom is white and crusty from the water, the tub was supposed to be pink, but was almost black (you didn’t get a shower without wearing your shoes). The in room air conditioner barely worked and it constantly dripped water right in the middle of the hallway, if you weren’t careful when walking (like when you wake up in the middle of the night to go to the bathroom) you would slip on the water.
The resort: We were able to finally see what the resort looked like from the outside and all I can say is it is falling apart, and no one is doing anything about the repairs except to slap a coat of paint over the mold and state that they are refurbished rooms. If you walk out of the resort down the ramp towards the pool all you can smell is the septic system (you can’t flush toilet paper down at this resort). There are many areas around the main hotel that smell like urine, this is because parents tell their kids to just pee against the trees or in the grass rather than taking them to the washroom. The resort washroom, if you must use one outside of your room I suggest using the washroom on the 2nd floor heading towards the buffet, it is the cleanest of all of them. Stay away from the main lobby washroom (4th floor) this washroom doesn’t seem like it is cleaned more than once a day and the bins are over flowing with dirty/used toilet paper.
The pool: while looks beautiful and has plenty of chairs for suntanning (about 70), there are only 7 umbrellas, there are 2 sections where there is shade under the palm trees, however on day 3 there they cut all the leaves off of 2 of the trees leaving only one spot for shade. There is no swim up bar which in my opinion is a good thing, however you still have many people, both adults and kids staying in the pool from open to close 9am to 7pm. The water in the pool was always clean and clear and while it was very warm water, it did make you feel refreshed in the hot sun.
Just a side note: They spray pesticides from a plane once or twice a week, this plane ends up dropping the pesticide into the pool which people then swim in.
Buffet Las Dalias (the main buffet): I can only say one thing about the food STAY AWAY. The level of cross contamination is insane here, they have one set of tongs, which they use to pick up fish, beef and pork with, they then it cook it on a grill and serve it to the customers. I had them cook pork (well done) and when it was put on my plate it smelled sour. The buffet consists of the following items, 4 different types of buns, 4 different types of bread loafs, 2 types of pasta including red sauce (very very sweet) or a white sauce (no flavour) and you can add mushrooms, onions, cheese, peas, tri-vegetable mix. There are 3 to 4 types of cold meats, 4 types of cheese. Vegetables consist of cucumbers, lettuce, olives. There are a few seafood selections (not sure of what type as I don’t eat it). On the hot buffet, there are 3 types of rice, a beef hash (ground beef and vegetables in sauce) fish, pork chops. There is also ice cream and a few desserts. Just consider that in order to get any of the food fresh you would have to go into the buffet the minute it opens as they run out of food constantly there (according to staff there is a food shortage). If you don’t like to eat early you will have slim pickings of what you can eat and most of it at that point has been touched by other people. People I met there choose to go into town to purchase their meals which says a lot about the level of food since they were willing to SPEND extra money just to eat.
The pool bar/snack restaurant: This is the best place to fill your drinks if you wish to get slammed, in a 34-ounce bubba, 16 ounces of Rum, 14 ounces of another liquor, 2 ounces of juice and some ice. The best drink hands down were the non-alcoholic frozen lemonade. Be prepared when waiting for a drink to be aggressive as the people will just keep pushing in front of you, if you tip the gentleman working behind the bar, he will remember your face and will actually serve you over the rude customers. Around the back of the bar is the snack counter most of the time the only thing you can get is a grilled ham and cheese sandwich, they started to add eggs to the mix on day 3 there. On day two of our trip they had hamburgers, these were absolutely delicious they are served to you with cucumbers and cabbage add a bit of their “ketchup†and “mustard†and you could live on these if they offered them regularly, but sadly we never saw them offered again.
The beach bar: We only visited this bar once, it is just a few steps (maybe 60) from the beach, the drinks seemed decent and the staff was friendly. Just outside of this there was a “booth†where they were selling rum & coconut drinks out of the actual coconut (not sure cost didn’t buy one).
The Beach: Hands down the best spot at this resort. The beach is crystal blue with white sand (beware it gets very hot during the day will burn the bottom of your feet) very clean. There are plenty of lounge chairs and lots and lots of shade. The guys that operate the included items (kayak, paddle boats, catamarans) seem friendly, they will try to push a snorkeling trip on you for 20 CUC’s each person, once you decide that you won’t do it, they really aren’t that helpful. I tried twice to get on the catamaran and both times was told they were closing one was at 4pm (apparently closing due to Thunder, the other was a 12pm, and this time the guy was closing for 1.5 hours for lunch) We took out a paddle boat and were told we could use it for 30 minutes but not even 10 minutes into it we were being told to bring it back in as they were closing. My husband was able to take out the Kayak twice and really enjoyed it. There are very few fish at this beach and the few there are will follow you as you move around, it seemed like a sort of tag game with them.
The Bistro: This is an ala carte menu restaurant, while the staff is very helpful, they have once lady who seats you and takes your order, another younger lady who serves your drinks and cleans up your plates and a gentleman who delivers the food and gives you buns and butter when you are first seated. We went to this restaurant to celebrate our Anniversary (prearranged with Dania public relations). The staff decorated the table beautifully with pink ribbons, beautiful white flowers, silver stars, rose petals and white hearts. Both my husband and I had the cream of asparagus soup, the pork in fruit sauce (onion gravy) and the chocolate cake for dinner, they then surprised us with a beautiful cake that we were able to take up to our room after dinner. The soup was amazing, my pork was served to me pink and when I say pink I mean there was still blood in it, this was sent back to be cooked further, the pork is served with one table spoon of real mashed potatoes and one table spoon of mashed sweet potatoes. Hands down this was the best meal we had eaten at the resort.
El Cononial (Lobby Bar): This bar is a quiet bar, they have live music in the evenings, you can also get flavoured water here (coconut, papaya and cucumber). The bartenders here are a little stricter when pouring the alcohol so you won’t get smashed off one drink. Here your drinks are served in glasses and you are not supposed to take them away, if you do just remember to bring the glass back.
El Bamboo (Asian style ala carte): didn’t get to experience, we were not able to get a reservation.
Coffee bar (main lobby): this is where you get all different types of coffees, the closest coffee we found that we could drink which didn’t taste and look like tar was the Americano. In the morning they also serve donuts at this location.
Overall: This is one of the worst hotels I have ever stayed in and I have stayed in some pretty bad ones. I would NOT recommend this hotel to anyone as it is in dire need of repairs and quality control for the food.
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Private -
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Do not book
We stayed in the villa at the be live Varadero, worst resort ever. First the room was dirty. There was no chair I the room I sat on the bed and it touched the floor. The box spring was broken and I had to sleeep in it all week. The shower doors in the bathroom were falling off and broken and thin was so dirty I was scared to step into it. The air confounding system I the room had mold all in and out of it. . The first day there he power went out and we had no air conditioner or running water[... read more] to flush toilets . There is no hot water to shower with . They fit. Leave you toilet paper or a bottle water of everyday so you have to go buy it . The food is the worst part. It has the smallest buffet ever with very few items and it never changes. It is awful you have live in bread. Myself and my parent we got sick from the food and drinks that we could
Only eat bread and drink water in the end. The bathrooms throughout the resort are so dirty and smelly . I would never again go back or refer this resort to anyone it was the worst vacation ever
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Private -
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Cozy and exceeded my expectations!
My whole experience was quite enjoyable. I did not go in with over the top expectations because I had read all the reviews but my room turned out to be exactly what I expected and the food was not bad at all! I got to even try out the restaurant across the street which I highly recommend! The staff were friendly and helpful and the beach was BEAUTIFUL. I highly recommend this resort for a cozy and comfortable vacation
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Leilatekila -
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My second Home
This was my 10th trip and my 12th stay at Las Morlas . All my visits have been very , very favourable. Every one there knows me. From the Bosses to the gardeners . I am always greeted with "Welcome home Leila ". I always refer my friends to go to the BEST Hotel in Varadero . The hospitality is super and food is comparable to no other hotel in Varadero . I will stay at none other than Las Morlas .
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Nicky -
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Be live experience varadero
The room in the hotel was very nice, but the bathroom needed a little bit of freshening up. The food in the buffet was good at the beginning, however, it was exactly the same during the entire week so we got tired of the food. We booked at the Chinese restaurant and found it to be extremely good, so we ate there two times. The layout of the resort is great as there is not too much walking. The ocean of course is the best! The bar choice is limited.
I do not recommend going in June because it[... read more] was very humid and we were bitten alive by the mosquitos.
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Atat27 -
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Great resort
The hotel was beautiful. We were in a villa near the beach. Grounds were well kept everyone was friendly and helpful. The gym could use a makeover most of the equipment is old and broken.
Always lots to eat and a good variety. We ate at the bistro one night food was awesome.
The lady who works at the gym massage place is very helpful.
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Private -
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Had a good time
Clean rooms, good happy staff/service for the most part
Never had issues with hot water or toilet paper :) clean beach, awesome ocean!! Never had problems finding food from early am to late pm. This resort always had ice which is a bonus!
I did Run into an issue with theft and not much was done about it . But I guess who took the money/shoes needed it more than I do..
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Private -
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Great resort
This was a great resort. It was very clean, very friendly staff and great food. The beach was amazing. Would definitely recommend this resort and would stay here again. Nice large room and great entertainment
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Private -
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Amazing Resort
This resort is clean, the public bathrooms always had toilet paper and soap to wash your hands. Our room was nice and we loved the location of the resort. It is close to downtown and within walking distance for us (15 minutes). The staff were very helpful and always happy. The restaurants were clean and operated on time. The A La Carte restaurants were some of the best we have been to before.
The beach was kept clean and there were always shade to be had.
We have been to this resort i[... read more]n 2012 when it was called Villa Cuba and will definitely go back again.
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T Riehl -
Verified Purchaser
Fantastic Trip
The resort was absolutely beautiful, was extremely clean all things considering. If you are okay with ants and things like that the villa is definitely the way to go. If you are not a fan then the hotel would be the spot for you. The staff is extremely funny and very upbeat definitely made the trip much more enjoyable. All around great trip at a great resort surrounded by great people.
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Private -
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Commit a crime in Cuba to get better room conditions in prison than this place
My wife and I stayed at Be Live Experience Varadero (Villa Cuba) for five days between April 13 - 18.
We arrived with moderate expectations but sadly disappointed even further throughout our stay. We already started rating this place the moment we stepped off our bus, beginning at 3.5 but it all went downhill from there to the point that we were looking for flights to go home on our third day, and our rating of this place dropped as low as below Zero (0) to minus -3.5, sadly, TripAdvisor has[... read more] no settings for that.
If you are considering to stay at this place, this resort should pay YOU.
Building and Structure - Rating 1*: The moment we pulled up, you can tell this place is extremely dated. Understandably, in Cuba, dated is fine, but neglected is another matter. Cracks, leaks, uneven floors, missing tiles, name it, you'll see it.
Staff and Service - 2*: Some were decent, some were indifferent, and some were just disrespectful. Everyone (except for that ONE old guy at the Coffee Bar, he was very nice) behind the counter from the front desk to the bar were unfriendly, unapproachable, and gave us the impression that we were inconveniencing them. The ladies behind the front desk counter are constantly socializing with each other. They would continuously speak to each other in Spanish WHILE serving us. I once stood at the snack bar by the pool hoping to order some food, and the server behind the counter did not even acknowledge my presence. The server could see me clearly in front of him, and no word of a lie, he just outright ignored me but served the guy that came up behind me.
Room and Accommodation 1*: Upon arrival, we paid for an upgraded room, which was located in the main building close to the Coffee Bar. We were shocked by the state of our room. The panel ceiling was falling down in the bathroom, I fixed one of the tiles that came off the side of the tub, the air conditioning had a very strong mold scent. Understandably, that accommodations in tropical climates demand that the A/C be running constantly, however, the strong scent of mold was unbearable that my wife's allergies began to make her sick. If you like feeling springs in your mattress, this is the room for you. There was also this constant leak coming from the ceiling that made a pond on the bathroom floor.
Cleanliness 0*: This place is not clean. We had to buy and bring our own soap because the bathrooms in the common areas such as the one near the buffet restaurant, by the pool bar, and the lobby either had one tiny bar of soap that we had to search for or no soap at all.
Food 1*: Expect the same thing served at lunch to be the same thing served at dinner. The food was bad, as expected but this is not what you come to Cuba for. Oily croutons are offered as a late night snack by the snack bar.
Beach - 4.5*: The beach was nice. This was the only redeeming quality about this resort. Plenty of lounge chairs. There are spots where there's loud music and some spots are quieter.
OVERALL: We're thankful we did excursions over three days so we did not have to stay at the resort the whole time. We would recommend staying somewhere else and avoid this resort.
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Private -
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Amazing
The beach is beautiful
food in restaurants amazing, you can find food from every country
Rooms are good only maids do not maintain properly
live Cuban music during lunch
every day yoga on the beach
service at the bar and restaurants are beautiful
with plenty of chaise
beautiful umbrellas
I think I'll go again :)
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Kristadeane -
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Great atmosphere
The resort was clean, the staff were very friendly and helpful. The food was pretty good as well. I have been to Cuba a couple times and I am happy with my experience at this resort. Only downfall was only 1 main pool and not as much entertainment as other places.
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Private -
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Quite the Experience
Where do I begin? Food is awful, staff has the tendancy to give attitude and be very rude. To the lengths of something as simple as asking for another napkin. Rained one night, got electricuted by turning on a light. Was refused drinks because we asked for too many at once. Towels and toilet paper were given but very limited. The beach wasn't a far walk and was beautiful. Best bartending was at the beach bar. Only place to be able to get a drink without getting attitude. Rooms were decently mode[... read more]rn, some things look a bit older than others but for the most part they were okay. Resort is deadsville absolutely nothing to do a certain moments. Resort has potential but can really use a whole facelift to bring it up to date as much as possible.
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Geraldine -
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Tranquil
This was one of my favorite trips to Varadero. The resort was lovely, our room was clean and close to everything and the service was outstanding. I really liked how close it was to downtown. We went on many adventures on the hop on hop off bus and enjoyed the relaxed feel to this resort. Beds were comfy and air conditioning worked great. We never had problems with water pressure and always had lots of hot water for showers. The pools were beautiful and always clean....we were pleased that [... read more]you could use pools till 7pm....alot of resorts close their pools earlier. We would definitely return to this resort.
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JimmyG -
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Great vacation overall!
We had a great vacation, but first night we were put in the villas, although we had bought the normal hotel rooms. All the villas we saw were old, dated and grim looking. Next day we were given a nice main hotel room. Food is OK, but not great. Beach is awesome. Hotel is close to Varadero town. Recommend a trip to Calle 62 club.
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Private -
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Good value
Be Live Experience Varadero was a nice hotel with decent food options. The pools were nice and there was no issue with getting chairs. The beach was gorgeous and activities were fun. Beds were comfortable and everything was clean. Our only issue was that cigarette smoke kept coming into our room through the bathroom vent. Overall, we really enjoyed our two weeks at this resort and would go again.