Good Resort but avoid “Air Canada Vacations”

This resort is nothing fancy but makes up for it in other ways. Very clean, service was amazing, and food was good (not a ton of variety but was all good). Minus it being Easter break for the locals and it being bombarded with children on the weekends, it was a great trip. Probably would not return because of the amount of kids and lack of adults only area (one on the beach with terrible old beach chairs that turned into more of a smoking area). Did not have sunclub, and did not ever wish we had [... read more] it. Only thing that is better is that you get cans of beer instead of draft, premium liquors and wifi. Wifi in lobby was good. Beach was beautiful and great for morning walks. Ixtapa itself is also very very safe and has beautiful walking and biking paths! “Air Canada Vacations” on the other hand was terrible. We had a shuttle to the hotel and were told that our flight back was the last direct flight out of Ixtapa being the end of season. Well the morning of the day we flew home we got an email saying our flight was cancelled. I got in touch with the air canada rep in Ixtapa and he said there was nothing to worry about and they just changed the flight number. To then get to the airport and wait 2 hours for 50 people to check in and have our names “not in the system” along with 6 or 8 others. Long story short they switched the size of plane and it did not fit everyone that was booked. We ended up getting the last three seats but a family of 4 and a couple others were being sent on the milk run home and it was said they may not get home for a couple extra days. (Ixtapa, México city, Houston, Vancouver) Our bags also did not show up when we got back to Vancouver, but somehow showed up the next day. Overall I would recommend the resort, especially for those with kids! But NEVER fly with Air Canada

Would never stay here again

this was our first trip as a family and my 2 year old got very sick. He was sick for the entire trip. then my 4 year old got sick as well. on top of that our room was next to a disco that played very loud music u till 4am. I almost lost my mind on the 3rd day. it seemed like no one cared and they werent eager to help. we had also run into a handful of people whom also had gotten sick. The rooms are also crawling with ants. i would not recomend this hotel at all.

Great vacation!

The SDP never disappoints! This was our second time a this resort and we love it. The service was excellent, the rooms were clean and the pool was very nice. The food was plentiful and we could always find something that we liked to eat. The snack truck was one of our favorites places to grab a quick bite. If I had to recommend anything, I would suggest that you try and book a room that directly facing the ocean or just off to the side. I would also recommend for couples to book a king  [... read more]bed as they are more comfortable than two double beds. Ixtapa has a lot of places to eat outside of the resort but I would recommend going into Zihuatanejo as the food is slightly cheaper and fresher. We ate at a place called Daniels and it was fantastic but don't get me wrong, great places in Ixtapa as well. Overall, we will continue to come back to this lovely part of Mexico!

Wonderful resort

WE just returned from a 11 night stay at the wonderful Sunscape Dorado Pacifico in Ixtapa. The resort was great. Rooms were comfortable, food was great and the staff were excellent. The beach was great and the pool and swim up bar was great. There was enough of a variety of food to chose from. The only problem we had was in the bar inside the hotel. The poor bartender had to call the entertainment director to change the channel on the TV. For some strange reason, he wouldn’t let it stay  [... read more]in the bar area.

Love the Sunscape

This is our 5th time in Ixtapa and our second time at the Sunscape Dorado Pacifico. It does not disappoint. The food is excellent, service fantastic and the location is ideal. We see ourselves coming back again and again.

Complete

We’ve travelled thru different parts of Mexico and find the combination of perfect beach and waves, friendly staff, food, good for a all inclusive, proximity to two towns that are full of life made this our favourite hotel You almost don’t want to give a good review to keep this area a secret

Can do better

Sunscape is located on a beautiful beach. Some things could be improved. The rooms are small and a bit out dated. Instead of drawers, they have baskets to arrange in your clothes. The cupboard was super small. The washroom was a good size standing shower. The floors of the property were nice and clean. Ther are not enough restaurants. In the evenings, there was only 1 à la carte restaurant and the buffet available.( which was not even a full à la carte menu, you had to get your appetizer fr [... read more]om the buffet!!!) The food at the buffet was very limited by choice and very mediocre. The caravan snack was good but very busy at lunch. Janet the waitress over there was super nice!! The service was great. Staff was nice and smiley. The reception staff were less friendly than others, apart from Daniel who was super nice!! The Sunwing representative Orion was at the property every day and was very helpfull by getting us to check out later than noon. The pool is nice and big with 2 slides. The beach was amazing!!

Been Four Times

Because we had been too this resort a few times were told too Upgrade Too Sun Club Ocean view room we would get a upgrade to ocean front room. Arrived gave us a room with no view of ocean front and a broken door no latch looked kicked in. gave us another room and told by a wonderful porter named Freddie too come back tomorrow he would try too help get us a upgrade, he is awesome and definately a plus too the Hotel. Got a upgrade next day made our stay much happier. That said they do need too s [... read more]pend some money on room upgrades, locks door frames , bathroom renos. But too go there for the staff awesome, look up Simon and Carlos swim up bar they are the best, Look up Luis at pool bar young, English is fantastic we loved him and also Antonio Waiter at the main pool for drink,. Also love Victor and Aaron at the Lobby bar awesome guys and Marcelo from Sun Club Lounge These are extremely hard workers that have been there all the times we have been there, so we will go back just too see them.

Another great vacation in Ixtapa

This was my second time staying at the Sunscape Dorado Pacifico. The food is great, drinks are amazing, staff are helpful/friendly and the place is clean and presentable. The beach at the resort is fantastic and I enjoy the shows they put on for entertainment. My only complaint would be add more seats to the swim up and outdoor bars.

Second time still a charm !

This was our second time at this resort . And no disappointments at all . Staff bend backwards to make your stay a happy one . Serving staff exceptional, maid service was good and always had a clean room and Fridge re stocked daily . Food was great . Could change up the menu a bit in the other restaurants like Blue water etc but still awesome . Over all a relaxing enjoyable vacation and yes I would go Back a third time .

Great Resort

The Sunscape Dorado Pacifico all inclusive resort is one I would recommend to anyone visiting the Ixtapa Zihuatanejo area. The staff in all areas are very friendly and helpful. They make you feel welcome and safe. All areas of the resort are very clean. The resort is compact but not cramped. You can get anywhere without walking very far. The main pool is a good size so it's never crowded. It's also great that flotation devices are permitted to make the pool experience an even more enjoyable one. [... read more] The staff even blow them up for you which is an added bonus. The meals in all the restaurants are average and lacking in variety from day to day. The spa is very clean but pricey. Check in and check out is exceptionally friendly and quick. The staff at the reception desk are extremely helpful with any question you may have or any service you may need including ordering a taxi or making a reservation. All in all I'm very happy with the experience and would definitely return to this resort.

Excellent Place!

My wife and our three girls (23,19 & 19) really enjoyed Sunscape. The best quality about this resort is the service, top notch. Antonio, Uli and Carlos were simply amazing! Thanks guys! The rooms were very clean and comfortable and they stocked your fridge every day. The food was very good, we always found something we liked on the menu/buffet. The Italian al la carte was excellent. They also have a snack truck which was great for lunch items. The pool was designed perfectly. The pool b [... read more]ar on one side of the bridge, then a large section for those who like to chill on the other side and then another section where the water slides are. There was lots of seating around the pool except it was disappointing as all the good spots are taken by those who get up at 5 in the morning and they stay down there until the towels are distributed at 7:00 am. Very territorial as we called it. There is not a lot of seating on the beach as its mainly for Sun Club people and if there was seating, its muskoka chairs. We actually rented a palapye bed on the beach for 30US which included a bottle of white wine and it was fantastic. Very comfortable and private. We have stayed at many other resorts in Ixtapa and I can honestly say that the Sunscape so far has been the best resort and we highly recommend it. Thanks so much Tracy for booking this trip for us!!

Paradise!!!!

This was a great trip.all the way around.air Canada rep meeting us was very cool walked us right to the check-in when we returned. The hotel was fabulous..clean and user-friendly. Staff was the best..friendly always asking if you need something. The pool was nice and real close to the beach. Food was outstanding. Only drawback was there's staff working with others agencies selling timeshares. So they kind of hound you..FYI.this is a family resort..lots of kids.was good for us a we have a 10  [... read more]yr old.. we went Nov 4/11. Black flag last 3 days as the waves were.11ft..high besides the timeshare sellers this was a fantastic vacation looking forward to our next stay..deluxe ocean view was our room..view was breath talking...

Amazing Hotel

We are returning next year as we totally enjoyed our stay. The Hotel is on a beautiful beach, in a perfect location to shops and off resort activities also. The accommodations were great! The restaurants were great. No line ups for our stay, in February 2017.

WOW

From check in to check out was great , the SERVICE, grounds and all the people we met were great . The waters were rough but that didn't bother us was great to see and hear the power of the crashing waves. Like to add the town was nice to visit being right across the street Thanks again

Sunscape Dorado Pacifico

This was an amazing hotel. From comments we heard, most other hotels were not as nice as this one. The rooms were very nice, ocean view. 4 elevators, kept very clean. The resort was beautiful. Well kept, clean, service was amazing. Everyone spoke very good English. They went out of their way to accomodate your requests. Food was very good esp in a la cart restaurants. Town was right across the road for shopping and restaurants and casino. The pool was awesome with swim up bar as was the beach. [... read more] Can walk for a mile on beach which was extremely clean. Water bit too rough for much swimming but that was fine. Both the pool and ocean was very warm. Lot of Canadians there. We would definately go back.

Great vacation

Everything met or surpassed our expectations. The staff is amazing always going out of their way to serve you. Great facilities, everything is close by and contained. Very quiet resort, entertainment is average. The beach is nice and the waves were big which is great if it is what you like. There is a few time sharing people (calling themself concierge) in the lobby trying to convince you to attend a presentation in exchange of discounts or free excursion. Booking with tripcentral was a  [... read more]breeze, Amanda was very professionel and helpful.

A great resort!

Everything was very clean, well maintained, staff was friendly and most accommodating. Food was delicious, good service, nice beach We enjoyed the entertainment A very happy stay! Highly recommended

Sunscape Dorado....the name tells the story

I would start with a description or label for the staff at the Sunscape Golden......Excellent!!!!! Smiles and Yes are abound, very professional. Located mid centre of a mile long beautiful white sand beach on approx 5 acres of well maintained palm adorned property. Not a mega hotel while still offering ample features. Multiple pools, bars,and eating areas all above average. Tennis,trampoline,basketball,volleyball,and fitness centre for the restless and lots of sunny or shady areas to lounge for  [... read more]the restful. Dining is suited to accommodate most all pallets,both indoors or on outdoor patios. The 24 hr coffee and pastry bar....Brilliant. No wrist band! Loved it!!!! Finally found a place for a real vacation without a kings ransom price.

Amazing Resort

Great Spot, very friendly staff, Helpful....Everyone spoke English my safe had to be reset and my phone was not working. within five minutes one gent came to my room and fixed the phone as well another fellow fixed my safe. very clean, nice rooms, shopping, restaurants, bars, clubs, casino literally across the street. walk down the beach seafood restaurants, massage tents, would recommend it great value