Disappointed

I felt there are renovations required. The walls are paper thin. I didn't get any water to take shower when I arrived! The restaurant food needs huge improvement! Would like more emphasis in adult entertainment. Many staff sitting around not entertaining. Noone hardly came around to ask for drinks until second last day. Poor service in main eating area. I got a very dirty cup of coffee! I work in food industry and this place needs huge improvement in the food too! Was grateful that I was moved [... read more] after a few complaints.

Very relaxing

Hotel is small and quiet. Never overcrowded in the buffet,beach or pools so lots of cgairs. Slmost impossible to book alacarte restaurants so i never tried them. Not too many activities so your kids need friends there or they will be bored. Rooms are clean but beds are very uncomfortable. No windows so you need to run AC which i found very cold at night but if you turned it off it was way too hot with the humidity. Staff was great and i loved the fresh coconut water you could get the staff to op [... read more]en for you.

Sol cayo guilermo

The resort is nice people are very nice first night of arrival the older at front man was kind of rude he gave us a room that sliding door could not open and front door was broken. next day went to front desk they told us to come back at 3 to get a better room which they did give us and it was nice ocean view sliding was hard to open but it did,There was a little problem with very small ants but that did not bother us we did let that ruin our trip also air condition was leaking water but what di [... read more]d not let that bother us.The food was okay and the staff was friendly I would recommend this to anyone do not bring money because exchange is not that great but for anyone that goes thier do not petty things bother you hVE GREAT SHOWS this to othe staff was a pleasure to talk to forgot my charger and they were really helpful.Upon leaving go all of my clothes to the staff that were friendly.Overall that trip was just we we needed but we did not let petty things bother us I would

Good resort

Not bad for cuba the food is great and the service is great although the workers are veey over worked and the security and management staff is very rude and not welcoming, and they demand and receive better service than the guests.

Good value for the money

Very nice staff , accomadating, make things right if they are not. I go there to kiteboard and is fantastic beach , not crowded,good place to learn.the hotel is getting a little older and a few things don’t always work well but the staff really do get stuff closer to your satisfaction

Substandard resort

Recently I have visited this resort but problems started from the beginning! We reached there at about 12 pm and the send us to Room 119. We had ocean view room booking with higher price but this room was with faulty lock and the bell boy failed to open it. We returned to the reception. They kept us waiting till 3pm and then sent us to Room 1011 but it was not a ocean view room! The next day the gave us a ocean view room at 3 pm. There was no tissue paper in the room and they didn’t changed  [... read more]towels even when it was thrown into the floor. Balcony door is so hard to open! There are 3 washrooms in the lobby for men. One is usable, 2nd is not and the 3rd has no commode cover! No toilet paper in the washroom for 2 days. There is a soap dispense in hand wash are but no soap during my stay. Hand dryer is not working and no paper towel as well. Only the beach is GOOD and that is not their credit!

Best resort

We love SCG! Been there 15 times and it feels like going home. Staff are wonderful, beach is wonderful. Rooms are CUBA so don’t expect amazing accommodations but how much time do you spend in the room anyway? Always a selection of food that anyone can choose lots from!

Never Disapointed!

This is my 4th time a Sol Cayo Guilermo, and once again I enjoyed my stay there. A smaller resort, with a staff that is friendly, and helpful. The room was cleaned and cared for early each morning, . We enjoyed our meals at the buffet and specialty dining room where the servers and cooks were always looking after us. There were many choices of food. We enjoyed the nightly shows, and music in the lobby. You can't beat the beach, and pool is always refreshing. Hopefully, I'll be able to go  [... read more]back again sometime soon.

Fantastic staff

Sol Cayo Guillermo is a favorite resort of ours because of the staff, beach and size. Unfortunately the hotel was not very busy and with reduced numbers the hotel has to manage costs by closing amenities. The Ranchon beach restaurant was closed for our entire week. This restaurant was our favorite lunch place, best food actually, when we were there in February. The buffet was limited to different kinds of eggs at breakfast, but had a good cheese selection. We had lunch at the grill next to  [... read more]the beach bar, good offerings there, especially the rice. Dinner was fantastic at the a la carte..the best we've ever had in Cuba! The buffet was tired and while there were some different meat and vegetable options was ok. You never went hungry. Our room was one that had a new mattress and paint job. They are always clean and tidy, but the furniture needs to be updated, nit just painted. Safety deposit boxes available at 2CUC per day. Lots of sun beds and palapas at the beach. Again, the staff can't do enough for you, they are the single factor we return.

A Must See!

So grateful to our travell agent and to the wonderful staff at sol Cayo Guillermo. Everyone was SO welcoming and friendly! Our first time in Cuba and had the Best family vacation! The resort & rooms were comfortable & clean, the food was really good and the sand & ocean was beautiful! We miss it already! Thank you Cuba for giving us the best memories! Thank you Candice,(travel agent) for making this all possible 🇨🇺

Get your steps in!

For those who love to get their steps in and stay active, Cayo Guillermo’s Playa El Paso 4km beach is amazing for both swimming and walking. The sand is incredibly soft, yet firm to walk on and stays shallow so far out. The Sol Cayo G is dated and needs much work however, it is a casual cottage-like spot on an expansive piece of property providing very good quality service. I have visited this hotel the past 9 years in a row!

Resort has some concerns for tourists

This is a resort I frequent often as I have developed many friendships over the years. The staff are amazing and the friendliest of any other resort. However, there is a decline in the star rating and issues are clearly seen. I understand, recovery from frequent hurricanes has an impact. The staff work extremely hard. Head Office Professionals should frequent their hotels to view and assess the problems. The quality of the food has declined, not the same as previous years. The buffet, the [... read more] lobby snack bar, with limited choices, and the specialty restaurant is open.. the beach bar closed, possibly due to low occupancy. There are units with black mold on the outside , definitely a health hazard. Some of the mould is covered with white wash,. For the price paid , this should not be is situation...The grass /grounds is not maintained as it used to be. Could be because it is very hot?? or shortage of staff? The lobby washrooms are very old , never any liquid soap in the ladies, but there is liquid in the men's, definitely need to be renovated.. the washroom near the pool is very dirty and smelly.. needs to be torn down completely and re-built. The TV's in some of the rooms need to be replaced, several clients were complaining. Other than that, the rooms are clean, the beds are comfortable., the chamber maids work very hard. The Staff is amazing, cannot help but love the Cuban People. There is only so much they can do...But the Head Offices need to frequent their resorts and fix all the issues or they will loose customers who will go elsewhere. This particular resort is in a perfect location with a beautiful walking beach.. I would not recommend to a friend at this time as the feedback would not be positive.. There is a lot of good, but first time traveller here would return with complaints for sure.

Great Resort, Would Go Back

The grounds were maintained well, it's an older property, but it was fine. Our rooms were clean and had good pressure, hot water. Our AC worked amazingly. They put a free bottle of water each day in your room. They had target shooting, tennis, paddle boats, and kayaks. WiFi is one peso for one hour in the lobby. The beach was fantastic! White sand, aquamarine water and free of seaweed. Chairs were clean and new, some shaded areas, and close to the BBQ grill and bar. Food was okay at the bu [... read more]ffet; two a la cartes were better, but still had limited ingredients and plates to choose from. There is a snack bar by the pool and a BBQ grill by the beach. They had a great selection of alcohol and all the bar staff was fast and efficient. We went to the sister hotel Sol Cayo Coco and tried their buffet food there and it seemed a bit better quality, but the property wasn't as nice. Staff was engaged and friendly. They had a really good night show each evening. They had some upper management always checking the standards around the property (shirt and tie guys). Overall, we had a great time in late August and we did not have any issues with the weather. It rained a couple of times early in the morning for about 15 min. Would go back.

Beautiful beach, poor service quality

We really love the beach of this resort, but got disappointed with a few things. Over all, the food is not too bad, but so many flies covered the tables and the food that just made me lose my appetite. Not only that, the inconvenience of having to go to the bars to get my tea for my meals at the buffet is a bit annoying. Coffee is only served in the morning in the buffet restaurant, and not served at lunch or dinner. Also, they often ran out of things like ice to make drinks, or herbal tea, o [... read more]r mint to make mojitos. The food at Cuban restaurant is a bit better than International restaurant. The staff at the buffet were quite friendly, but the staff at Cuban Restaurant were terrible. For example, we made a reservation for 7:00 pm one night at Cuban restaurant, it was a really humid day. We were sitting at one table and found that there was no air circulation there. We decided to move to another table where there was a bit more of cool air conditioning. The head waiter, his name was Alexei told us that we could not move us to that table because somebody already reserved it for 8:00pm. The irony is that there were only 3 other couples in the restaurant so there were many empty tables. We stayed there after 8:00pm and didn't see anyone coming to sit at that table. We did bring this issue to customer service Angel, who was very nice and very professional. He was very caring and very helpful. He even went the extra mile to help us to buy roses for our Anniversary. He worked very hard to take care of the details during our stay. Angel is the one that made the difference during our stay. He made us feel Special. In regards to room quality, the first room we got was very far from everything and both the toilet and the shower didn't work properly. Also, there was no tap water at night time in that room. So we had to use our drinking water to rinse our hands. So we made a request for room change. After some negotiation, they did change us to another room which is much better and had a nice view.

Amazing resort

Had a great time staff was excellent hotel and grounds were exceptional Food was amazing too I highly recommend this resort The beach is to die for Can’t wait to go back soon 😁 Amazing service all around

Amazing resort

The staff is amazing they go out of there way to help you always happy and want your stay to be excellent and fun. The food is great. the rooms are a bit outdated but nice and big and clean. Many activities during day and night. Smaller resort which is nice you see same staff and they are happy to see you. This resort is for relaxing as nothing really around the resort but can walk the beautiful beach for miles.

Stay away! Too many issues

I took my 3 year old son with me to this resort. First our flight was delayed almost 4 hours, they put the wrong luggage on. Then during our 7 day stay the entire resort ran out of water 3 different time (wait was about 3 hours for water, each time!) and hydro outage twice, keep in mind the resort wasn’t even at half capacity. They allow locals on the resort who are very rude and will get served before you with a larger quantity of food even if you ordered before them not to mention they are d [... read more]isgusting leaving garbage anywhere, spitting on the ground where ppl walk!! Also one of their kids kicked my son in the head while he was waiting to get on the slide, when I said something to the 9 year old girl she shrugged her shoulds and dismissed my comment of being careful. My son wasn’t able to go on the slide for 3 days as the local kids were so obnoxious that we avoided the pool!!! How ridiculous is that!! On top of that one of the entertainment staff (local to Cuba) was going around asking men if they wanted to buy women for money for a night!! There own staff members are pimping women out for money (he is the only blonde staff member) I was soo disgusted with this resort it’s not worth your money or time to go see! Then I had another staff member harassing me and my friend (she came with my son and I) every time he seen us he would whistle and make a scene. Seriously go somewhere else. This clearly isn’t a very classy resort and it doesn’t matter if kids are present or not.

Very accomodating resort, I stay here always

There has been some devastation to the property due to hurricane Irma, however, with the weather will be growing again, the Cuban people work so hard to make things nice. This resort in particular.. It is incredible what they have rebuilt since September, and they act like nothing happened.. in communication with them, they worked tirelessly, proud people. I did notice the food variety was a bit less, but then, you have to understand the hurricane destroyed their mango groves, and a lot of ot [... read more]her plants. they will rebuild and you will not starve. The objective to travel is for the beach here, relax and enjoy the people. A return vacation is in the works for September. Remember your mosquito spray for this time of year.

Trip to Sol Cayo Guillermo was cancelled as Air Canada cold not accommodate our flight - Re-booked with Air Transat to Melia Cayo Coco, Cuba with Rick Lockhart

Melia Cayo Coco, Cuba was excellent as usual. The hotel has come a long way of recovering from Irma. The beach restaurant and bar took them 3 months to re-build and it is amazing how nice it is. The rooms in the lagoon are very very nice. The a la carte restaurants are very good. The pool is nice and kept clean. The Cubans are very nice at this resort and they make you feel welcome. The grounds are very nice and the gardners keeping the grounds beautiful. There is not a bad thing my husb [... read more]and and I could say about this resort, the Melia Cayo Coco in Cuba. The food is bland which it is always in Cuba but good. We have been at this resort about 5 times now and it is #1 in our books. Thank you Rick for booking this trip for us at the Melia Cayo Coco. We will be back at this resort in a flash!

Great holiday!

Once again we enjoyed a week vacation at this resort. The staff were very friendly, and helpful. Our room was clean and comfortable. We enjoyed the musicians who played in the lobby, and dining room. Very talented! Cuban Tuesday was fun. This small resort is so easy to get around for a senior. Hopefully, we will be back again.