Food and service was great!

Very clean, had hot water everyday. Food was good for Cuba and there was some variety each day. Overall, a quiet resort with more retired people, but this was good for us. We did not go on the excusions and some of those we met did not find them up to par. There was a lot of bug bites...some were from mosquitoes but others maybe from maybe sand bugs that we could not see? I would go back for a relaxing time. Only negative was that the wifi was poor and on/off throughout stay.

Nice clean place

Clean room on fourth floor. Low speed on AC was really quiet. Nice views. Beach was ok but not great. Bathrooms in lobby were always clean. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Hotel

Hotel was great rooms were good.service was good.small hotel good for oldies buffet could have a little more options. They could not keep there dinner reservations. But all in all good bang for the buck

One of our favourite GO TO resorts

This was our 3rd time to this resort. The first & 2nd time we stayed at the Marea and the 3rd time was at the Farallon. The Marea for us has a family feel and the Farallon has more of a resort feel to it. We prefer to stay at the Marea because of beach proximity, feel and location. But the Farallon has a view from the balcony which is one of the best views, in our opinion, in the world. The view brought a tear to my eyes on the last day before having to leave. Friendly people, beauti [... read more]ful sandy beach, good weather at a reasonable price. You cannot ask for more..

Good resort

The hôtel is good and the staff are always there to help, I would definatly go back quiet and clean place could have more Entertainment. The snack bar could use 2 cook the one in the afternoon is just turning around in circle like she does not know what she is doing.The guest lare loosing patients after waiting 25 minute for a hamburger. The Manzanillo airport are charging the tourist tax now on the gifts we bring for the Cubains. They were lots of unhappy people that complain to the sunwing [... read more] rep. Elena was super nice and try very hard to help us but there is nothing she can do She dit go to the airport to complain on n behalf of the tourist. We buy the gifts in Canada pay tax on it and get nail again for tax in Cuba

WOULD GO BACK

VERY CLEAN PLACE, FOOD WAS GOOD, PEOPLE WERE AWESOME. HAD A GREAT TIME. THE BEACH WAS BEAUITIFUL, SUNWING REP WAS A LITTLE SLOW AND NOT AVAB. MOST OF THE TIME. I FOUND IF YOU WERE STAYING AT THE OTHER RESORT YOU GOT ON THE BUSES FIRST, YOU GOT TO GO TO THE SUNSET TOUR BEFORE THE BOTTOM RESORT OTHER THAN THAT ALL IN ALL GREAT PLACE. THANKS

You get what you pay for

The resort was clean and nice but older. If your looking for a party place with white beaches this place is not for you. It was very relaxing, food was good but repetitive. Its a 2 hour ride from the airport and the roads are not good (not the resorts fault). There is a mini bar in the room but there's no water,pop or beer in it. Our shower was hot and worked great. Elana the sunwing rep was very knowledgeable and helpful. There are many repeat guests here and most are 70 in age and over. [... read more] We had a relaxing week and the price was right.

Nice Resort

Multiple visits over last 15 years...…. The Good, food has improved. Mornings always had fresh fruit, eggs to your liking, variety of breads and hot food. Lunches and dinners always included meats and fresh fish, potatoes, salads and delicious desserts. Manager of hotel made us a sandwich after unlocking the snack bar, late on a Sunday night (wow). Bar has better variety and entertainment has improved. Rooms are nice, all with a great view and any problems were addressed quickly. Noisy  [... read more]midnight to 2am beach disco is no longer a problem. Off site restaurants are a must. Returnee dinner is excellent (shrimp/steak/lobster). Best weather in Cuba. Not so Good. Only a few mostly broken, lounges at the Club Amigo beech and the useable ones usually reserved by towel early in the morning but pool chairs plentiful. Water and/or beer should be sold in bus for the 2 hour trip to hotel - canteen at airport is gone and airport needs major upgrade. Safes 2p/night, excursions 85p/person and towel penalty for loss 25p, are a bit much but I guess, understandable. In summary, this is our favorite resort ….. good value, quiet, scenic, wonderful staff and friendly guests. We will return again soon.

Beautiful!

All rooms have a wonderful view. Temperature was just right. Beach was clean and there is a great waterfall with a natural pool within walking distance. Everybody was friendly and the resort fosters a family-like environment.

Use to be An amazing resort.

We have visited this resort several times and it's sad to see the deterioration that's happening to this once beautiful place. Seems no rules as staff and guests stealing goes unchecked. Lunch starts at 12 pm and ends at 2:30 pm. By 1 pm there's no meat or main course. The old Canadian men bring in local young girls and they come into the dining room with their large handbags and plastic bags and containers. No rules, no control. Staff steals logs of 10 lb cheeses, meats, and gives it to tourist [... read more]s to take out of the dining room We spent a month there and was disgusted by what we saw. I even took pictures of Cubans stealing food. Booze are being sold at the bar as the bartenders are greedy, no control. Our room was very clean as we put our belongings away everyday Not enough beach chairs as 2 resorts share the same beach. As long as you give tips, you get good service and many Huggs and kisses This was our 3rd year in a row and I think our last. One Canadian dollar value 72 cents against the cuc. Or one cuc cost 136 Canadian.. Guests from the other resort takes possession of beach chairs at 6 am, marking with their personal belongings and never use them till 2 pm. Such a shame and very sad to experience the changes that are happening in a once honest country.

Brutal resort with a beautiful view

Full of old people and prositutes. Cubans working there are miserable. Very shady place. Airport was a whole. Runway lights didnt work, had everyone sitting there locked inside for 12 hours. Before transferring everyone 4 hours away. STAY AWAY

Loved our vacation!!

Absolutely stunning views. Grounds are meticulously kept. Booked superior room in the upper resort. Super clean. Friendly staff. Bus ride is long and bumpy but worth it. The website for resort only shows diving for excursions but there were plenty of others ... some have to be paid by cash. Will definitely return! There are mosquitoes so take bug spray.

Good value for your buck

If you are looking for a quiet place in a secluded place and dont' mind basic accommodations and food, you might enjoy this place. The beach is nice but the sand is dark. Windy days bring big waves. Much warmer than on the North coast of Cuba. Food is really basic so are the accommodations. A lot of older folks which tend to return every year.

Disappointing

Although we love the resort, we stay in the newer Farallon section, and we love the friends we have made there over the years, we are becoming more and more disappointed each year we return to see the way the hotel is being let go. The owners need to give the resort some badly needed repairs, updates and attention overall. The food needs much attention, I know Cuba is not known for its cusine but they really need work on this aspect. My Mother and I will have to seriously consider whether we [... read more] will return next year.

Basic resort

the resort is clean and basic. the grounds were kept in great shape. food was much better than when i was there 4 years ago. the staff were all very pleasant. unfortunately it is such a long drive from the airport on very bumpy roads. the cost of the trip was very reasonable for the time of year we went (12/26 to 01/02/19). Service & information by Sunwing left a lot to be desired!

The resort was ok.

The resort made promises on the list of activities that were available for us to do with the VIP package. Which was at extra cost to us, and upon arrival included nothing of added value. upon our late arrival to the resort, there was no food available after 10 hours of flight/bus ride travel time. Also having been promised to us. All mentioned activities below were part of our V.I.P extra bonus package purchases, and unfortunately none were available to our surprise. There was no snorkeling a [... read more]vailable to see any aquatic life. There was no snorkeling equipment available even to purchase. There was no scuba diving lessons in the "pool". There was no rum and cigar tasting at all. There was no person there to let us sign up for the lobster dinner who was designated to "Public Relations". The "Sunwing" travel agent who was meant to be there for customer inquires and satisfaction was absent any and all times we had an inquiry about our inclusive, "supposed to be activities", which was very convenient on their part I suppose. There was no dance lessons. There was no Spanish lessons. The tennis courts were not available for use. The medical center wasn't open for any kind of medicine, Cassandra and Nick both needed this service because they got strep throat on day 5. Two days they suffered without any relief. The bus ride was over 2 hours long from the airport, we were told on our itinerary that it was an hour. Our flight was delayed for more than 1.5 hours, which had been the only flight delayed in he hole airport that day. Do to "unforeseen" circumstances on Sunwings behalf. Upon getting to the airport in Cuba we had to wait almost an hour on the plane because there wasn't any stairs available for us to get off the plane. Which again was discomforting, as we were unaware of the issue and left with no updates or compensation, even a glass of water while we waited patiently. It's very unfortunate that this was the result of our well anticipated vacation. This upcoming end of April we are planning a trip for 10 the Vegas for 5 days, and we defiantly wont trust purchasing extra accommodations based off this experience, planning for the worst will be our top priority going forward. As for Sunwing I assure we will never fly with that Air line again. I can guarantee I will make it a mission to avoid their services, it seems they were the only airline taking passengers to Cube and if this is the case in other locations i would like to travel to, I either wont attend, or find another way even if I have to fly longer and transfer in other locations. It was a serious let down flying as one of their passengers.

First time in Cuba

As first time travelers to Cuba, we really enjoyed our stay at Marea Del Portillo. The trip started out rocky with Sunwing delays which resulted in a very late check-in and a lot of confusion regarding room availability. The trip to and from Toronto to Manzanillo is an exercise in endurance and Sunwing appears to do nothing to try to make it more comfortable for their customers. This will be our one and only trip with Sunwing. Once we were settled we quite enjoyed our time at the resort. [... read more] The ocean, beach, free-flowing beer, and enjoyable service staff made our stay a relaxing pleasure. Cuba is a fascinating country and we only wish we could have seen more of it while we were there. It would have been appropriate for Sunwing and the management at the resort to acknowledge the difficulties in the trip to Manzanillo and to attempt to rectify this situation for all of us. They do not appear to be interested in making things right. Thumbs up for Club Amigo. Thumbs down for Sunwing.

Ahhh cuba!

Club Amigo Marea del Portillo was a lovely resort to visit, basic amenities and well kept up for its age, the staff were pleasant and the food was on-par for Cuba. we were a large group that took the opportunity to enjoy all the amenities. Coffee and french fries were a big hit, we were there for new years celebrations and the hotel staff that had to work did so with enthusiasm. the upper management would benefit from some customer care training as they seem indifferent to almost all guests.  [... read more] the distance from the airport is a negative and flying Sunwing anywhere is a test of ones patience. the Cuban people are amazing and I applaud them for accepting all us crazy Canucks starving for sun.

Always a great time and excellent food and weather.

Everything was awesome once again friendly staff..great new beds and pillows. Christmas dinner was deluscious. just the beach was very weedy due to the breakdown of the tractor..Horseback riding was super!

Very nice ,

The hotel is showing its age, but the hotel staff more than make up for this. Can't stress enough how great the staff are. For sure I will go back. The food was good , the beer was not good the first week , I think the beer was called Claro. The second week they had changed the beer back to bucanero on tap.this was a smart move , because all the Canadians I spoke with , did not like Claro beer. I stayed in the cabana section, beach front view, was great.