Great time

This was our second visit to the couples Resorts chain we previously had stayed at couples swept away this resort was equally amazing I highly recommend We will return for a third visit to the couples chain

Fabulous all around!

This hotel was stunning. A smaller resort which was great for avoiding large crowds. The food was excellent and the service even better. The beach was gorgeous, and the grounds immaculate. Another highlight was the Dunn's River Falls excursion which was included in the price.

Mostly enjoyable

We stayed at CSS for a week (June 29- July 6, 2018). We’ve been to Jamaica many times but this was our first visit to Sans Souci. For the most part we had a very enjoyable time and will likely return in the future. The property is beautiful and very charming. There are definitely a lot of steps but they do offer shuttle service on the resort if you need a lift. A&B blocks are down near the restaurants, beach, and pool so they may be better options for those with mobility issues. We stay [... read more]ed in G block which offered amazing views. We hear the rooms in F&G blocks are slated for remodeling soon so that will only enhance a future stay. We found the mattress hard and requested a topper through guest services and that made a big difference in comfort and rest. The main beach is fairly small compared to other properties we’ve visited. The swimming area has a lot of beach grass in it and the water was murky a couple of days. We were wondering why they don’t make a dock or wharf for the numerous boats so they could extend the swimming area. We didn’t go to the nude beach so can’t comment on that side at all. The mineral pool by the spa is nice. We went swimming a couple evenings after dinner as well as a couple afternoons. It’s very tranquil and relaxing and felt good on the skin. One afternoon around 3pm I decided to try the Mediterranean platter from Charlie’s bar so we asked what time the menu was available until. We were told 5pm so around 330/345pm we went up to order and were told they were out of pita bread. I said no problem and asked if I could have some of their homemade chips instead of the pita. Well - the only things I received were a couple triangles of rice stuffed grape leaves and the chips. I can’t remember what exactly the menu says now but I thought it was supposed to have hummus, olives, and feta cheese as well? Didn’t see any of that. I had heard the hummus was quite good so I was looking forward to trying it. My partner ordered the duo of dips with chips and got some chips and one dip. This was the one and only time we encountered poor service on the CSS property throughout the entire week. We truly felt like we were bothering this employee by ordering from Charlie’s bar so we decided on future visits we would swim in the pool but we wouldn’t try anything else so we wouldn’t upset him. The food was good in all restaurants. The breakfast buffet was fresh and delicious and offered substantial variety each day. Highlights were the lamb and the beef from Casanova, shrimp pizza from the beach grill at lunch, fisherman’s stew from Palazzina at dinner, and every soup we had at every restaurant was delicious. We booked a private dinner in the gazebo one evening and it was lovely. Omar was our server and he was terrific. We chose the Lovers Delight menu and although they didn’t have lobster (it was substituted with shrimp) it was very tasty. The sauce on the beef tenderloin was delicious and the meat was cooked perfectly. We were looking forward to Jamaican night (on Tuesdays) but because of July 4th they didn’t have it while we were there so that was disappointing. We were also a bit saddened to see they don’t seem to acknowledge Canada Day at all here. This was a bit disheartening considering we have always been so welcomed and celebrated as Canadians at other resorts throughout the country when we visited when it wasn’t even Canada Day. Perhaps Couples Resorts should add in a little Canadian celebration on July 1st each year? We mentioned this to Guest Relations for future Canada Day guests and Miss Neysha Stampp personally brought up some rum, champagne, cards, and balloons to our room which we thought was very kind of her. Thank you Neysha! We ordered room service for breakfast a few times and for dinner one evening. 50% of the time the correct order was delivered within 30mins and at appropriate temperature, the other 50% we waited over an hour and only had our food delivered once we called to check on it. On these occasions items were either forgotten or cold when they should have been hot. So the room service was hit or miss for us. My partner loved the club sandwich from room service. I thought it was just ok. They put egg on their club sandwiches which just isn’t my thing. I had a massage and body treatment with Ruth at the spa and it was fantastic. She is a skilled therapist as well as a very friendly and kind person. Other staff members who made a positive impact on our vacation were Neysha from Guest Services, Hubert at the breakfast buffet, Serita at Palazzina for dinner, O’Neil at Bella Vista for dinner, and Christopher and Joel from the water sports team. We did a sunset cruise with them the last evening of our trip and it was absolutely amazing. Overall we had a pleasant stay at CSS and will consider a future stay there. Creating a larger swimming area at the main beach, adding new (softer) mattresses in the rooms, and an additional evening restaurant that doesn’t require reservations would speed up our return.

San Souci, fabulous

The resort is spectacular, we have stayed at many Jamaican resorts but this is by far the best. Everything is top end, especially the people and staff who work there. The grounds are immaculate, the food exquisite, the ambiance out of this world.

Tropical Paradise

The San Souci resort will always stand out as one of our favorites, and we have experienced many. Our room was ocean front with a wonderful view of the ocean and surrounding tropical setting. Rooms are cleaned and very well serviced. The grounds are simply amazing with beautiful natural vegetation, scenic backdrops, character staircases, neat nooks and crannies. Hotel service was excellent on all fronts. Food was good, overall, but lacked variety and imagination. The 2 hour drive from the airpor [... read more]t is a bit of a drag. Overall, a wonderful and memorable experience.

Great trip!

Another amazing trip to Couples San Souci!!!! We had sun, sun and more sun the entire week. Food was beyond great, room was very nice and clean. Highly recommend beachfront suite. Water sports team were once again very accommodating and took us out on the Hoobie Cat everyday, did some jet skiing, and went on the sunset cruise (that was beautiful). Balloon bar staff excellent, swim up bar staff were more entertaining than fast at providing drinks. Beach bar staff were fine. Did find that the [... read more] resort itself would routinely run out of such things as Clamato juice or mint........vital ingredients for some of our favorite drinks. Bar service on the beach was hit or miss, non-existent on some days and other days were bringing us drinks without us even ordering them. Love how you can get beach towels whenever you want them all day long - this is a really nice feature at a resort. On a negative note the transfer to the resort was terrible. We arrived on Easter Monday and unbeknownst to us it is Kite Day in Jamaica and the traffic was insane. It took over 3 hours to get to our resort and no where to stop to use a washroom. The transfer to the airport at the end of our stay was not much better. In all our other stays at this resort we were driven to the airport in a small van with only guests from other Couples Resorts, however, this time, we were picked up by a small bus that only had 2 small side seats left and not another sole from a Couples Resort on the bus. This is truly not the best way to end an amazing week of sun, excellent service and great food. Honestly, if you are looking at getting away to relax, rejuvenate and reconnect with your loved one, this is the perfect resort for that.

Simply Awesome

The location was beautiful. The food incredible and the service out of this world. Relaxing and exciting all at the same time as the mood struck. I will be going back! The transportation to the resort and back to the airport was easy and non stressful, something I traditionally worry about. The staff were like friends. The weather was almost perfect, but a little liquid sunshine never bothers me. The beach was very well maintained and naturally stunning. The waterfront staff wer [... read more]e engaging and informative. A true jewel in Jamaica.

Seven years of spending Christmas and New Year at this Resort!!

Absolutely love this place - it's home away from home. The staff are so friendly, we got the room we wanted, the grounds are beautiful and well kept and the beach is cleaned every day. Casanova is our favourite restaurant and we usually have breakfast at the Plazarina and lunch at the Bella Vista. This year at all the restaurants, we found that the steak was pretty tough but after talking to Pierre, (the manager) they will be changing their butcher. Each night after dinner, we headed to  [... read more]the Martini Bar for a nightcap - try the Pink Velvetini - it's to die for!

Beautiful Resort but needs improvement

Food was less than desirable and the service needed some work. You would ask for something and just never get it. You always seemed to be bothering the staff. After saying at CSA, CSS was a huge disappointment. Wished we had returned to CSA. This resort wasn't anywhere near the same quality.

Wonderful Resort!

I would describe this resort an a tropical medieval castle, with multi levels of the stone walls and steps surrounded by dense lush tropical trees. It was generally quite peaceful.The staff were always very friendly and willing to help in any way. We were disappointed with the beach, as the sand was hard and had debris on it. We really enjoyed the mineral pool and smoothie bar.

Perfect for us!

The grounds were beautiful with plenty of little places to stop and admire the view or take pics. There were two beaches, one au natural and one textile. Three restaurants, a good lunch buffet plus room service and in room bars made this resort one to return to.

Amazing resort

Expansive grounds with lots of mature trees and greenery. 2 great beaches to choose from. Never crowded. Lots of food choices. (is this 200 characters yet? ) guess not. Is this 200 characters yet? Still not 200. Getting annoying

Couples Sans Souci - best place ever!

This was our 4th trip to this amazing hotel, and once again, it didn't disappoint us! We've tried the other Couples hotels and this is definitely our favourite. It's a little quieter than the others (which suits us) with a number of Brits and Americans and a few from other countries, our room has always been lovely (they've just been refurbished too), the weather was great, the beach lovely and no vendors to bother you. There are 3 vetted vendors there and they set up their tables and quietly [... read more] offer to have you look at their wares and that's it - no pressure. The staff are always friendly and the service is great. We love it and will go back just as often as we're able.

Great Couples Getaway

This was our second visit to Jamaica and first to a Couples resort. Sans Souci was an incredible experience! The food, the room, the people and the intimacy of the property were all superb! We loved the room service and mini bar service. These were great add ons (Although Warning, when you order vodka for your mini bar it comes as a 1 Litre bottle! We were expecting those mini sampler sizes and were very surprised.) Highly recommend the lamb dishes and anything seafood. Compared to ou [... read more]r previous trip to another adults only resort in Jamaica, the entertainment wasn't as strong. But that may be a function of the resort acknowledging that many couples want to have their own privacy in the evenings and not be out with a larger crowd. This is why I gave a 4 rating instead of 5. The resort makes everything seem so private. We spent some time on the raised beach by the gym, and didn't have anyone bother us for over 2 hours. The dinners are booked such that you are spaced out from other diners and are very private and intimate. It really was a great place to just be with your partner, but if you wanted to be social, there were plenty of people to talk to!

8 out of 10

We have been to about 20 resorts in the past 10 years and I would say this one rates an 8/10. It is a smaller resort - which was nice. They only have (3) restaurants but ever single meal was great! And nicely presented as well. We were a little disappointed when we first arrived and were taken to our room. We had specifically paid a higher amount to have a 1 bedroom beachfront. It was not a 1 bedroom. It was just a regular hotel room with the bed in the middle with the couch, TV etc. i.e.  [... read more]no separate bedroom. Also, it wasn't right on the beach - there were buildings between us and the actual beach. So we did complain and they did help us the next day by moving us to a 1 bedroom ocean view room, which was just fine. apparently this was a "downgrade" so they did credit our credit card back the difference. We do feel that the entertainment was lacking though. We have been to several places that have dance performances, bands, acrobats etc. This one just had a couple of singing entertainers. I would suggest you take ear plugs though, as once the sun goes down the frogs come out to play and man are they loud! All the staff were very attentive as well. As it was my husband's 50th birthday I did splurge and spend about $2000 over and above what we normally pay for an all inclusive for 2 people for 2 weeks and I can't really say it was worth that.

Quality

Great place to relax and be pampered.....small resort so you don't feel rushed for anything...quality service. The reservations fro dinner is a bit of a nuisance...but the 4 outdoor buffets were really great...

Just like we remember it - an amazing resort!

As usual, the staff at Sans Souci outdo themselves in taking care of us. Food was excellent, and service was exactly what we've always come back to Jamaica for. We stayed in Section D in a beautiful Ocean Suite, and absolutely loved the huge blue tile shower. The room was immaculate , and bar service plus room service every day to our room made us feel pampered. This time we travelled with friends, and our son and his wife - all of whom had never been there before. They agreed with us - we want  [... read more]to go back again.

Beautiful resort

The resort is set on the side of a mountain so you have a beautiful view of the ocean. They have massage house right on the side of the mountain looking over the ocean, can get a better view. For the fanatic gym people it's right on the side of the ocean so you exercise with a fantastic view. For the restaurants there only three and the Casanova is really good. The beach is not that big but adequate for the size of the resort. Overall I would highly recommend this resort specially for the many v [... read more]iew point over the ocean. But if you have mobility issue do not choose this resort since there are many stairs.

Fantastic Resort - We were welcomed home

Renovated beach front rooms are perfect. Lot's of closet space and big roomy drawers and convenient hooks on the walls. Perfect balcony view. Would not recommend ground floor. Mini bar stocked every day with wish list fulfilled. Well suited to vacationers not looking for big nightly entertainment shows. Butler service daily at the beach. The friendliest staff we have ever met. A few vendors in one location that do not approach you but have some lovely crafts for sale.

Loved Couples Sans Souci

This was our second visit to a Couples property (we visited Couples Negril in 2015 for a week) and reaffirmed that Couples is a premium resort group. Our room (Beachfront Suite in Building A) was lovely, the food was excellent, the facilities (pools, beach, watersports, spa, restaurants, bars, etc.) were fantastic but above all else was the quality of the staff. They are truly outstanding. This resort has endless places for you and your significant other to just be alone with one another, as wel [... read more]l as lots of places to meet new friends from all over Canada, the US, Great Britain and Europe. Only 150 rooms so never a lineup for anything, no crazy Spring Breakers and even the small wedding groups that we encountered were low-key. Loved CSS (just as much as we loved CN) so definitely will look to return in the future. Highly recommend!!!