Problems needing fixed

Holiday started off rough. This is not our first time here so we expected no problems. No water in room for two days, air conditioning problems, too much emphasis but on coral and prestige level that average Joe's felt part of the scenery. The animation staff never new what was happening that night when asked in the morning.. Junior and an older animation staff who i forget his name right now, but his son works in wait staff were great. Half of the new hired male staff in buffet area were too b [... read more]usy sneaking drinks while ducking under there dirty dishes station. Need MORE PROFESSIONALISM FOR SURE, Arielis looked exhausted trying to babysit these bafoons. Tables were always dirty and placemats, never new if your cutlery, or glasses had been used before. Seemed to me overall the place has gone down hill after their renovations. So sad as we always used to enjoy it. Stop trying to push out your average traveller for snobbery, and focus on those who made you what you are....your repeat average customers!! Shout out to Orlando, Baylaise, and kaysie who were fantastic. Oh and Pantara was the animation man I was thinking off.

Just OK

The property was beautiful, the entertainment was well done and the food was good. However, the English communication was very poor amongst the staff. We had trouble several times getting the information we required. French is certainly the preferred language after Spanish. Also, as the resort seemed to draw a large number of smokers and smoking was allowed everywhere it was very uncomfortable as non smokers being around a lot of cigar smokers as appears to be the custom for many. I would  [... read more]recommend the Iberostar Pariso Beach over the Dominican location.

Relaxing Time

I thought the resort was okay. The service staff was amazing and they work really hard. It was a smaller resort versus others that I stayed at which was really nice. You could get a beach hut at anytime so no early morning wake ups to get a hit! :-). Disappointed that the golf package wasn’t included as advertised, played anyway and the course was outstanding. It was also nice that drinks were included on the course as it was owned by the resort. The buffet was just fair at best (no variety,  [... read more]the same for lunch and dinner) The specialty restaurants were the biggest disappointment except the Japanese restaurant.

Good experience and Great service!

This resort was a good resort. The service was amazing! The people who worked there were very friendly. The golf course was challenging. The beach was beautiful and well maintained. It was very busy but easy to find beds and chairs at the beach. The food was better at the buffet than most of the specialty restaurants however, with the exception of the Mediterrainien Restaurant which was very good! So average food in general but they tried hard and had chefs come around often enough to [... read more] ask for suggestions on how it would be better so they seemed to really care. The rooms were only average. The resort is older but well maintained. The bathrooms were tiny however. Good facilities with lots of shopping and a casino. Truly the girls are not friendly at the casino but in resorts are they ever really? So overall good but not the best and not the worst. The service and the people pushed this resort from average to good for me. Carlos at the buffet restaurant was amazing and the people on his team. Everyone who worked there was friendly and nice! Happy people working there for sure! Made the stay even better!

Never again

Sollicitation, sollicitation, non stop all week long. Some employees ask for money in exchange of little "extras", and two men in charge of activities (entertainment) had a fight (twice) during an evening show. Small families were affraid and going back to their room. The hotel is nice, food is average, but good enough, the beach is excellent, but people reserve chairs all day by leaving their towels, even if they don't show up. Domenican people working there don't smile much, you fell you bothe [... read more]r them, except those who have something to sell (stuff or service). We never saw Air Transat rep, we had a hard time finding the transportation at the airport. We traveled about ten times in our life, and we don't generaly complain about small things, that is part of travelling. This is the worst trip we had. No more Iberostar, and no more Domenican Republic.

Loved it more than the first time

We love this resort/franchise so much! We have stayed at the Punta Cana & Bavaro now and definetly will return to the Bavaro side because of the accommodations. Villas are so key for me because I’m very noise-sensitive and so echoing in hallways when in hotel style always keeps me awake and/or disturbs me. The villas at Bavaro are great. The washrooms could use some TLC & the TV was a little shotty, but who’s watching TV on vacation?! The rooms were great at both locations. We preferred the  [... read more]pool and food on the Punta Cana/Dominicana side of the resort, but you have use of the whole property, so no big deal! The ONLY complaint we have is that they seem to have changed the food from the last time we were there and there is way too much seafood! Like, way too much! Seemed like every night was sushi/fish night...the problem? My husband is highly allergic to all fish (shellfish, seafood)!!! He was relegated to eating pizza and bread because the cross-contamination with people using tongs from fish to touch other non-fish items and also dropping seafood into other dishes was rampant! There was no safe food for him to eat. When we went to the Punta Cana side 2 years ago, he did eat something that obviously fish had touched because he had a severe reaction and was throwing up trying to avoid a hospital visit. SO I do wish the menu wasn’t so fish-heavy, because in 2017 it wasn’t like that. We would go to each of the 3 Buffetts on this recent stay hoping for a different food theme, but fish was everywhere at all 3 buffets every night :( But anyway...the grounds are beautiful, the accommodations, the service, we just love DR and love this franchise. We will be back (hopefully the menu returns to 2017 and they find other foods to feature!)

Great resort

Everything was about the hotel was perfect - food, drinks, hotel, weather. The only down side was that vendors were allowed onto the resort and that these vendors hustled you for a sale, even after saying no.

A dreamy vacation

I have travelled here from Nov. 18 to Nov. 28, 2018, and can honestly say this was one of my best trips to Punta Cana in the last few years. Resort: Only half-hour away from the airport, the hotel is friendly for all types of guests: from singles/couples to bigger families. You will always find something fun to do in your own tastes, be it taking a sunbathe at the beach, bird watching along green paths, chilling out at the bar or playing active games at the pool. The location is full of natur [... read more]al vegetation; the gardens are well kept, and the orchidarium is a sweet touch. Overall, the resort is pretty large; you can access main points of interest in a walking distance (should you prefer, there are also carts available to take you wherever you need). Worthy to mention, the hotel has accommodations for people with disabilities as well. There is a store available on-site that has all the basic stuff available: snorkelling masks, swimming suits, bug repellents, sunscreen lotions, toys, snacks, souvenirs, etc. Room: The room was spacious and pretty clean; though some quick fix-ups in the bathroom would be appreciated (i.e. the mirror was covered with rust). The noise isolation was also good. The room included a mini-bar (restocked every afternoon), a safe, an ironing board, a hair-dryer, and a couple of umbrellas. I found it a bit odd that there was no “Do not disturb” sign available though, as there were at least three room service routines happening daily: room cleaning in mid-morning, towels replacement in the afternoon, and mini-bar restocking in the evening. I’ve only encountered two-three bugs during my 1.5 week stay, but would recommend brining a bug repellent regardless. Beach/Pool: The beach line is long enough to take a good walk. It gets cleaned regularly, and even though there was quit a few seaweeds in the first few days, it was cleaned promptly. The sea is shallow at the entrance and gradually gets deeper as you move forward. There are some fishes to observe; though not too many. Tons of beach chairs available and bar service was good. Very few people walking around trying to sell you stuff, though not pushy at all. There are two pools available: one for small kids (the splashing bucket is a blast!), and another one for teens and adults. There is also a bar accessible right from the pool to chill out on a hot day. Food: The food was more than adequate; tons of variety, especially for the sea food lovers. Overall, nice mix of continental and local food choices. The pool/beach grill was great for lunch and occasionally they had something cooking in the big stirfry pan close by. As for the a-la carte restaurants, I’ve tried three out of eight available (as a guest of Iberostart Bavaro Suites, you also have access to two other nearby hotels, including restaurants, casino, shops, etc.). The first restaurant I went to was “La Marimba” (Seafood), located at Iberostar Dominicana hotel. Overall, it was good; though lobster comes at a cost of US $25.00 (you can get free lobster at Bavaro Suites pretty much any day), and some more variety in the main courses would be great. The second a-la carte restaurant was at Iberostar Punta Cana, called “La Pagoda” (Oriental). Just terrible: from service to food itself. Do not recommend. Last but not least was “Jambalaya” (Cajun) at Iberostar Bavaro. Absolutely the best! Top service, great atmosphere, lots of choices and the food was delicious. Staff/Entertainment: This resort by far has the best staff! Unlike many other places, you do not have to tip to get good service (though tips are still appreciated ;) ). Friendly, professional, engaging, everyone—from janitors & gardeners to lobby desk administrators—do their best to make you feel welcomed. HUGE kudos to the animation team (Star Friends). Not only they find new ways to entertain you during the day time, they also help put up great night shows. These were by far the best shows I’ve seen in my recent trips to Caribbean, and not a single one repeated itself during the whole stay. A fly in the ointment: Up until the day preceding departure, I’ve had only positive experience with the buffet personnel; however, on the very last day the whole crew changed and new waiters were assigned. And, wow, what a change! Not a single smile; the tables stayed dirty until you pointed out, no wine being served, etc… I feel sorry for the newcomers who may have to deal with that kind of attitude, and can see how this could spoil their vacation at the otherwise great hotel. :( Overall: I would strongly recommend this resort. I would absolutely return to this place in a heartbeat!!

Great resort!

Felt safe, very clean! Food was good! One comment is about the night club, seemed as though they have an employee night. With being on a short trip, it did take away one of night entertainment. Staff were very friendly and definitely return!

Amazing Resort

We stayed recently at Iberostar Bavaro suits with another four couples and head great time. Grounds are beautiful; beach is big so we had no problems to find a place on the beach. We all love ocean and although was rough sea we were able to enjoy water and swim. Entertainment was good and weather nice. What to say about a food? It was plenty of food and large variety of dishes and also very nicely displayed. Rooms and all restaurants were very clean. Also we were lucky to see a beautiful Christm [... read more]as decorations. Staff was pleasant, smiley and friendly. We loved time spent at the resort and resort itself. We would definitively go back.

Amaizing resort

Amazing resort, fantastic food and service, very nice beach, but lousy entertainment. Nice a la cart restaurants especially buffets and barbecue. Very nice holiday lights around whole area and decorations.

Great vacation!!

We had a great stay. The staff was extremely friendly and accommodating. We requested a room change to have more space and they easily accommodated our request. The beach was awesome. Food was good. We really enjoyed the option for frequent a la carte dining

Petit paradis, très beau!

Terrassement super beau et bien entretenu. Situé entre la piscine et la mer avec des prises de vue pittoresques. Service par excellence partout: autant dans les chambres, à la réception ou dans les restaurants. Nourriture excellente avec un très grand choix de repas. Les serveurs très gentils avec un service impeccable.

Reliable Resort

This was my second time at the Iberostar Bavaro Resort. The resort is older but well maintained. Grounds are very clean, every day there are gardeners taking care of all the plants and flowers including orchids. Food is good and there is lots to choose from. Beach is fabulous best location in Punta Cana. Staff is very attentive and eager to please their guests. Will return again

Great resort

Good food, beautiful beaches, lots of palapas, nice rooms in villas with gorgeous grounds. Would rate buffets 5 star. A la cartes 4 star pool 4 1/2 star beaches 5 star entertainment 3 1/2 star. Rooms 4 1/2 star

Iberostar Bavaro Punta Cana

We are repeated guests at this resort. What draws us back again and again are great gardens and trees, guests leaning towards mature people and families..The accomoditation in villas is quiet and very nice. The food is good and the beach is fantastic. Service - fast, efficient and always with the smile. We liked it as well because it is an older, established and relaxed resort.

Great Vacation at Iberostar Bavaro!

Stayed the week of March 27 to April 3/17. There were six in our group. The hotel is very clean and the grounds are beautiful. The beach is one of the best I have been to. The rooms are a good size and fairly updated. The bathrooms are on the small side. Shower leaked due to the door not fitting properly and didn't stay closed. Our maid, Juanita did a suburb job with cleaning our room. She is a wonderful lady. She works hard and deserves to be tipped. The bartenders at the beach bar we [... read more]re great, Michael, Francis, Santos and Ernestine. Michael makes a great "dirty monkey". Again, tip all the staff, they are great. We enjoyed all of the restaurants for the most part. The Italian was good the first time, not so much the second time. Japanese restaurant chefs put on a good show and the food was good. Buffet was really good except for "Dominican night". All of the meat was really dry. Breakfast and lunch were great. Lots of selections. Didn't spend much time at the pool. It was smaller than most Iberostar I have been to. Entertainment team are fun. All of us really enjoyed ourselves and it was a great trip. Would return in a heartbeat. Solid 4 & 1/2 star.

Outstanding resort

There is nothing to complain about!!! Everything ( I mean e v e r t h i n g !) was perfect. Paradise on earth. Very friendly staff. The food was excellent. Extremely clean. Beautiful garden. Lots of space at the beach and the pool. Enjoyed the peaceful breakfast at the beach.

Absolutely fantastic resort and we simply love it.

The staff is incredible and the food is great as is our room which was a free unsolicited upgrade. Would totally recommend this resort ..............................................😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

Amazing Resort

Despite my husband's injury pre holiday, we still had an amazing time. The staff was friendly and helpful, the rooms were very comfortable and the food was incredible. I especially enjoyed the grounds which featured water ponds with its own little eco system. The resort itself was beautiful and very well maintained. I would love to visit again. The only disappointment was not being reimbursed for a cancelled excursion. I understand that they have 15 days to effect reimbursement.