Clean Resort

The hotels grounds were very well kept and maintained. The hotel room toilet and AC worked and there was always plenty of hot water in our villa. The only issue we had during our stay was our safe battery had died in the room right before supper time, we called the front desk and the battery was changed out within 10 minutes! The food at the resort was vast but the buffet had mostly basic foods with not much flavor. The ala carte restaurants were much better than the buffet but you are only allo [... read more]wed 3 during your stay(Always order the beef, girlfriend ordered chicken and got chicken wings and not chicken breast). The pools were clean and the beach had lots of Palapas and sun chairs. We saw the beach operator with his tractor cleaning the sand every day.

Excellent Resort

We have been to Punta Cana several times. This resort exceeded our expectaton. I would highly recommend it! The staff were very friendly and the standard of service was just amazing. We will definitely return next year.

Great beach!

The restaurants were good, you would never go hungry! We ate at the seafood and steak restaurants. The steak was particularly good, and interesting since it is on the beach. The grounds were decent, but in need of a bit more attention. Same with the rooms, very functional but dated. AC worked very well!! Staff worked hard and were attentive. Jack Daniels, Popeye and the rest of the entertainment team work around the clock to keep us happy. Beach was excellent. Clean, soft sand and bea [... read more]utiful water. Of course having perfect 29C weather everyday was a nice touch :)

Average hotel

We have stayed at this hotel a few times but this year noticed the food selection at buffet was very low budget. Breakfast was the best, lunches and suppers always had hot dogs and pre made hamburgers, food was always room temperature. Shows were not well advertised and animation team spent more time chatting with each other then engaging guests. Rooms were clean and comfortable but could use updating.Grounds are lovely and beach as well. Pool was enjoyable. Daunny wait staff in dom [... read more]inicana buffet is a real gem😁 !, PLEASE PLEASE stop guest services from pushing people into going to the information breakfast about privilege membership. Not sure if we will go again, not a bad trip but definitely not as impressed as in past years.

Beautiful resort

Clean resort located within 20 minutes to most everything including the airport and is directly on the beach with 2 huge swimming pools and many restaurants and many bars but no actual swimup bar :( Entertainment crew are so awesome and fun day and night :)

Wonderful time and wonderful resort

My family of 3 stayed at the Iberostar Dominicana from Jan 30 to Feb 7th. Our second time at an Iberostar and we expected good quality and service. And we got it. This hotel/resort is always so clean and well kept. The staff are always working so hard to keep everyone happy, satisfied and not wanting for anything. They are sooo amazing and always have a smile on their faces. The beach is amazing and clean. The pools are similarly clean and well kept. We always found a place to sit or la [... read more]y down our stuff. I also have to say that all the bathrooms were always clean, functioning and well stocked with paper products.... The gardens are so wonderfully manicured and beautiful. We used the gym facilities and can't say enough of them. Everything was just top notch and I think we all had a great vacation. A shout out to Yera, Bruno Mars and all the entertainment group. They were always 'on' and always making sure everyone was enjoying themselves....Finally, the food was good and there was always variety. The only negative I would say is that there are vendors on the beach that keep wanting to sell stuff. But if you say no thank you, or ignore them, then they move on. We would definitely return to this place, and I would highly recommend this resort to anyone. Thank you to all at the Iberostar Dominicana.

Iberostar Domicana January 2019

We visited the Iberostar Dominicana from January 24 to January 31, 2019. The resort is a 30 minute drive from the Punta Cana airport. There are two sides to the resort - the Dominicana side and the Punta Cana side, which are essentially mirror images of each other. We had a garden view room in the Dominicana side of the resort which means that our room was accessed from the interior garden courtyard. Our room was on the second floor of the 4 storey unit and it was very quiet and clea [... read more]n. It was a short stroll from our room to the pools area and then another short stroll to the beach. The entire grounds of the resort are meticulously groomed. Food at the resort is fresh but quite bland, as is to be expected at an all inclusive. Entertainment is good with two main events every night - the Teatro side features a large cast with a variety of shows with live music, dancers and singers, while the Star Band Stage is a smaller venue focused on largely latin music on stage assisted by the entertainment crew - on the ground - who circulate through the audience ensuring that anyone who wants to dance has a capable partner. The entertainment Crew work their tails off as it is their job to ensure that patrons enjoy the evening entertainment as well as participating in the daily aqua fit, volleyball, or dance lessons through the day. These folk work 12 days on and have 3 days off - so they earn their tips honestly. The weather for our stay was excellent - 7 days of 28 to 30 Celsius and blue skies. We did one excursion - para sailing - but it was a 30 minute van ride in a very sketchy van to a sketchy beach to a sketchy para sailing crew. My advice is pay the extra 20 USD and do the Para sailing at the resort. Our package was with Air Canada vacations, and while the price was good their so-called "Price Drop Guarantee" is totally misleading since it is almost impossible to qualify for it. Another misleading aspect of the AC Vacation is the so-called $500 resort coupons. An example is that there is, let's say, a $20 coupon for a $120 spa massage; however, if you talk to the person at the spa they'll give you the massage for $90 cash (nudge, nudge, wink, wink). This vacation exceeded our expectations and was better than our previous vacations to Antigua (Sugar Ridge) and Cuba (Melia Caya Coco)

Resort not what I expected

Stayed at the iberostar Dominicana for 2 weeks. Grounds and hotel was very clean. However I would not have given it more than a 3star. Rooms very outdated. The food was very repetitive we ate the same things for breakfast lunch and supper everyday big disappointment. Lastly things went missing from our room.

Pass on this one

This was my second visit to Iberostar Dominicana. It was for friend's a destination wedding. Unfortunately it was not a great experience at all. When we landed we were greeted by friendly staff who checked us in. They said that since this was our second visit to the resort they upgraded us to the Jr. suites. Thinking this was a nice gesture we accepted and unfortunately things went downhill from there. When we arrived at the room it was very outdated and the floors and bathroom was dirty [... read more]. We went back to the front desk asking for a standard room fearing all of the Jr. suites would be the same. Of course none were available which explains why were upgraded. They said that we would have to wait until the following day at 3pm to change our room. We agreed however did ask for a room with a stand-up shower. The next day at 3pm we go to the front desk and they gave us the new keys. We walk back to the room and it was filthy, they hadn't finished cleaning the room after the last guest checked out and also it didn't have a stand-up shower. We walk back to the front desk and after a long discussion get to speak to the manager who tells us a new room will be available after 5pm. Go back at 5pm and finally after the third try get the room that we requested. Food is largely catered to their main demographic of guests which is European. It was quite bland and boring, since there are minimal changes to the menu throughout the week. Since staff are clearly biased to favor their main customer base, expect longer wait times and poor service even if you tip in comparison to their core demographic. They also appeared to be severely understaffed most notably in their transport team (cart service) since we were there for a wedding we relied heavily on the carts to move around from resort to resort however wait times exceeded 30 minutes at times. This was ridiculous considering the wedding party was under time constraints. It also resulted in a horrible incident where one of the wedding guests needed to get back to their room to take their medication however due to the wait time ended up having to go to the hospital because their situation had progressed to a dangerous state. Overall would not be going back to any Iberostar resorts and probably won't be traveling to the Dominican again.

Friendly staff

The resort is beautiful, well kept gardens, absolutely beautiful grounds. The rooms are spacious and comfortable while the food at the resort was pretty good, myself and my family only eats seafood but they were a lot of meat options for people who are meat eaters. The people who work there are amazing so friendly they totally makes this resort 5 star.

Amazing.

What can I say about this place. Normally I write a novel however this time I won't. The food was plentiful, and beach was immaculate. Service was amazing too! We would go back and book again. Israel our guest service Rep hooked us up. We got champagne 2 times, we were celebrating my husband's 40th birthday. Room: we stayed in the spa junior suite the room was always super clean no issues at all with toilet or water pressure, ac worked fine fridge always stocked and fresh towels lots of tow [... read more]els! The drinks always full of alcohol, not cheap at all on the booze. They have your typical vodka cran, you can get mudslides, gin N tonic and more delicious! Some days the lounge chairs at the beach were sparce, but we always managed to get a spot.

Nice resort but over-priced

Here is our breakdown of our trip to Iberostar Dominicana, Punta Cana. Room: We requested both with our agent and the hotel itself a room on a upper floor, which we received, and something fairly close to the ocean, which we did not even come close to receiving as we received a room overlooking the reception lobby, gym and Spa. Noisy and very unhappy for the $2000 spent each (x2 people). When we went back to reception after seeing our location, after much heated discussion the head at recepti [... read more]on finally moved us from building 3793 to 3893, which was immensely better and for this we were grateful...at least we could see the ocean even though not right on the ocean. They originally wanted us to pay an additional $60 US/night/person for this room but finally said “for no extra charge”. Reception and Guest Services: Nice people who when advised of issues did handle them in a timely manner and also were good about following up. Food: The food was average and nothing special. Very repetitious even though write up on the resort said variety on a daily basis. Line-ups were long and took forever to get through. Ordered a glass of white wine and got a Coke, which I do not even drink. Bars: Probably the best service on a resort. Bartenders rotated service on a regular basis so you never had to wait too long. Much friendlier in the lobby bars as opposed to the beach bars. Entertainment: The Iberostar Punta Cana (IPC) and Dominicana (ID) both had nice nightly entertainment. The staff were friendly and provided a happy environment. The Star Band was very good at IPC and the live shows at ID were good as well. No complaints in this area. On resort survey: Very poorly done. This was the ONLY day that anybody in the resort volunteered extra customer service (offered to drive you anywhere all day long) and main buffets cared about handling their clients. While I was trying to complete the resort survey, I was interrupted at least 5 times by someone telling me to give them a good review. The manager/supervisor did so much as to stand at my table and read my review and while I turned it over he asked me what I was hiding and was I giving him a bad review. Unbelievable. The next day the service went back to what it was before “survey day” and nobody volunteered drives or cared about your happiness in the buffet restaurants. So blatantly obvious. Size: The resort is HUGE and far too busy for us. We never could get a seat at the poolside and fortunately they put down more umbrellas at the beach so we were able to get seats there on a daily basis. Recommendation: I would never return to this resort. More $$$ does not mean better value for the money. Our previous experience at Iberostar Costa Dorado in Puerto Plata was fantastic value for money (about $500 per person cheaper) but definitely not this Iberostar resort. Iberostar Costa Dorado was far less money per person + we got an ocean view room, which faced directly onto the ocean!!!

Good resort, excellent beach

This was our second year in a row at the Dominca, 9th time with Iberostar. Upon arrival we asked to change rooms as our room was located facing a thatch roof to one of the restaurants and was extremely noisy. Reception told us they would be move us the next day as no rooms were available at the time. The next day, the room we were to be moved to had a problem with the air conditioner, and we had to wait another day. They did offer to move us to a junior suite, with double beds which was no [... read more]t acceptable to us. They did move us to a nicer room on day two. The frustrating part was it took a fair amount of time spent in the lobby with reception instead of enjoying the weather and sitting at the beach. The one comment I did not appreciate from the front desk staff was them saying 'you get what you pay for' in reference to the first room we were put in. I thought all the standard rooms were the same price when we booked with trip central. The food was what we expected, maybe even a bit better overall than last year. The beach is the main attraction for us and this resort has ample beach front. White sand, no rocks and you can walk for miles. We found that the staff sometimes went too far with the afternoon activities at the pool and basically would force people into participating in their games, going as far as restraining people who wanted to opt out. I know my wife didn't appreciate being forced into their bikini contest. The nightly entertainment is typical for a resort, some nights decent, some nights no so good. We did find that the staff were less attentive this year than last year, and overall are not as friendly as staff in other countries in the Caribbean. The grounds are fairly well kept. We will return to Punta Cana, but might try one of the other Iberostar resorts the next time around.

Iberostar Dominicana

We very much enjoyed our first time to Punta Cana. Our travel agent Sally was very helpful. The staff at the hotel were friendly. Some of the negatives were 1. We were not made aware of the $20.00 each to leave. 2. There was no real designated smoking area which resulted in cigarette and cigar smoke everywhere. 3. The hotel keys were constantly malfunctioning. 4. The room was clean but continuously smelled of dampness and sewage oder. 5. The venders allowed on main hotel property were h [... read more]arassing.

Perfect location.

Our vacation at the Iberostar Dominicana went smoothly from start to finish. The bus ride from the airport was very quick and check in was even quicker. The rooms felt damp, but we did not complain or ask to change location. The beach is stunning and not as busy as the many other resorts located along this strip. The food was way better than we had expected. Steaks were thick, cooked perfectly and were delicious. All the a la Carte restaurants were fabulous and the service was prompt and fri [... read more]endly. We will definitely be back.

Ordinary

The grounds and lobby area are nice. We took a room upgrade to be located closer to the beach for US$200 extra. We finally got reimbursed, as it truly was NOT an upgrade. When we arrived in the room, the air conditioning was not working, the room is small, the lighting is bad, no exhaust in bathroom. However, beds comfortable. As for the dining, we are only allowed three à la carte restaurants for a 7-day stay. Buffet food very ordinary. I would not choose this resort for a future holiday...

Amazing family resort!!

Went for 8 days beginning of December, had a great time! We had a 4 year old and a baby and all had plenty to do and eat. The Food: was fantastic, we stuck to the buffet and beach restaurants and didn't want to make any dinner reservations. Had plenty to eat, from seafood to stews to pizzas and vegetables. Nothing looked stale. There were never line ups either. The room: we had a king bed and a sofabed for our kid. They offered us a crib for the baby but we had brought our own. We recom [... read more]mend room 4053 in building 4. It was quiet at night away from the hustle and bustle as well as close to the beach. Daily cleaning was thorough and left us plenty of water bottles and towels and beautiful decorations on the bed. It had a sunk in bathtub. Lovely decor and modern washroom. The pools: are large, never felt over crowded. People seem to wake up early and reserve seats at the beach and pool but it wasn't the fault of the resort. It was tough to find seats in the shade after 10 am. They have a shallow kids pool too which was nice. For kids: The kids club ladies are sweet. The playground and toys are a bit run down but the ladies working there try to make up for it with activities and singing and face painting. The same ladies also run the evening kids entertainment which is 8 pm to 9pm. That was my daughters highlight of the day! She loved the dancing and singing and they even brought out bouncy castle on some nights. We found out halfway through our trip from one of the employees that we can actually visit the neighbouring resort that had a huge beautiful watwr park for kids! It was a 5 min walk from building 4 and you'd have to cut through past the street with all the markets. There is so much water splashing and a giant bucket dumping water that your kid will definitely need to be comfortable with water. My year old was too scared but I can see her going in 2 years down the road :) Night entertainment (for adults): it was fun. Entertaining and on some nights really funny. They did couples contests that were definitely not appropriate for kids. Daytime entertainment: we didn't partake as much as I'd liked because we had to stay with the kids, but when we did get away we joined the dancing lessons and pool exercises and bingo. The entertainment team is fantastic, very joyful to be around. Front desk: no issues checking in. We were aware that check in is at 3 pm and we arrived at 1, but they were kind and accommodating in finding us rooms that suited what we needed. They gave us bracelets, sent us for lunch and kept our luggage, and when we got back our room was ready by 2pm :) Beach: sand was amazing. Water was warm. It was never clear or calm but it was fun to swim in. No seashells anywhere though :( just smooth sand everywhere. Again you'll have to get up early as people seem to reserve seats. The resort clearly has signs telling not to do that but people do anyway. The occasional person comes by to sell an excursion but they are very nice and respectful and appreciate your respect back when declining. Accessibility: we were amazed with the accessibility of this resort! We were able to push the stroller everywhere! There are ramps everywhere there were stairs. Even on the beach! They have a boardwalk that takes you through to the umbrellas and chairs half the way down the sand. Staff: all were super friendly whether you tipped or not. Tips are appreciated but not mandatory For families? Absolutely, there are kids EVERYWHERE and the resort is accepting of loud laughter and play. For couples? no way... they'd be annoyed at how loud and active kids get, it's definitely a family resort and that's why we loved it! Make sure you visit the pond with the flamingos close to the entertainment stage, they are lovely :)

Beautiful

Myself and my two sisters just returned from spending a week in Punta Cana at the Iberostar Dominicana. We had an awesome time. The staff were wonderful. Food was great. The pool and beach was amazing, lots of chairs and space for everyone. We enjoyed our vacation and look forward to going back one day.

`Clean and comfortable resort

Our trip to (Apr05/17) to Iberostar Dominicana was really good. The Puntacana airport is busy and is not wheel chair friendly. The resort is completely wheel chair friendly. There are 4 elevators and you can go to the beach by wheel chair. Also you can walk from beach to your room by bare feet. Beach is well maintained white sand and any body can go in to water. Rooms are big and comfortable. No problem with AC or hot water. The resort is big yet you can walk to the beach, your room and the  [... read more]lobby. Good selection of food with lots of fruits ,bread, meat and veggis. The beach restaurant is also good. the drinks are average. Entertainment is a waste of time except the Michael Jackson show. Iberostar Dominicana and Iberostar Puntacana are side by side, you can choose any one. We will go back again.

Great Resort

The resort is fantastic. The grounds are clean, the beach is amazing, the gym is awesome (the amount of equipment is incredible for a resort and the fact that they had group classes is almost unheard of), the food was good, and the service (front desk, house keeping, dining areas) was second to none (other than one morning where service was slow). Everyone was very friendly and the staff were able to speak English very well making things easier when I had questions. The room was clean and didn' [... read more]t smell musty at all. I plan on going back next year. The trip was awesome.