Absolutely beautiful & Immaculately clean resort.

My husband & some other family really wanted to take a trip to Mexico despite Covid still lingering around. We have been to different resorts in Mexico before- all have been fairly good. I decided to book at the Grand Palladium seeing it had fairly good reviews & it came at a moderate price for us as a group. I have absolutely no regrets. It is a beautiful resort. I love that it is spread out and there are many spaces to explore. I enjoyed visiting the animals that they have at the resort. One t [... read more]hing that really stuck out to me was how immaculate the resort is. Wow! Super clean!! Staff were always in attendance doing everything they can to make our vacation a wonderful experience.

Dream Vacation for Families

If you have kids over 1 year old, there's free daytime daycare available. Restaurants are amazing. Service is outstanding. Highly recommended this resort. 5/5 Star. Don't forget to try the Cinnabon rolls for breakfast.

Wonderful Resort

Entrance - appealing. Arrival and departure excellent- efficient and friendly. Helpful. Grounds- beautifully kept. Has an animal sanctuary- fun to walk by and watch the animals. Kept clean. Bars- all friendly service fairly fast. Sports bar was a great place to get snacks in between meals. Main buffet- lots of variety to choose from. Tastey. One thing i would like to see would be a change of menu once in a while. It got a bit boring by the 3rd day. Same same same. Still tastey though. Enou [... read more]gh choices. Meat a little over done. Rooms. Comfortable. Right temperature. No drawers but lots of hangers. No charge for room service. Food came quickly though it said 45 min approx. Usually within 15-20 minutes. All staff were friendly and helpful. Pool fitness was fun on the bikes. Other things such as water volleyball, water polo if interested. Spanish or dance lessons if wanted. Pool chairs are comfortable enogh. Pool service is great but not long waits at the bar. Did not try any specialty restaurant. Distance to downtown is far- over an hour by bus. Bucerias about 40 min. Suggestion is go early and return early then busses are not full. About 36 pesos to Bucerias by bus. You can catch a little van transp and they charge similar. I'd take one of those if it were busy rather than the bus as you have a seat to sit on. They are fairly full after lunch til dinner. Beach is nice. Watercwas warm. Nice walks along the beach. Not a lot of shells. Entertainment - first for kids then adults. It was short, fun, cirque style and after they had music to dance to. That too was entertaining- got people up and dancing. Had a couple of dhows with it - very enjoyable. Overall a wonderful experience- just expect the food to be tastey but repetetive. Overall a wonderful getaway

Awesome holiday

Staff were incredibly friendly. Food and service was awesome Location was superb Overall the Grand Paladium met our expectations! Adult pool was relaxing at night Coffee was so good Fresh fruit juices and fruit was our staple

Third Visit - always great

The Grand Paladium resort, as always, was lovely. Grounds are clean and pleasant to stroll around. The staff is so very kind and accommodating, the reason we keep going back to Mexico. We have visited this particular resort 3 times now. Next year we will venture on to a different one.

Nice hotel!

It was a nice hotel. It is really spread out, so lots of walking and lots of stairs. The food was good, drinks were also good. The staff was friendly. My biggest complaint would be the lack of lounges by the pools and the beach which could easily be solved by bringing out more. Lots of room for more. Security actually was timing how long you were gone from your lounge.

Beautiful sun sets

Good resort with great staff. Lots of stairs and great weather. You can see whales from the beach, if your lucky. The resort is spread out but not too far from all the pools, restaurants and beaches. I would recommend this resort for able bodied travellers

Amazing Resort

This resort is totally amazing. Very clean and spacious rooms. Excellent food and amazing beach. Pools were heated and fabulous. Lots of lounge chairs with shade. The shows were okay. The staff were super friendly and always there to help. I highly recommend this resort to anyone who is looking for a relaxing getaway.

Loved this resort!

Our room was quiet and spotless. Would have been nice to have a bigger balcony but we do prefer top floor so we’re willing to give up having 2 of us sitting out on balcony. The grounds were well kept and the restaurants along with the washrooms were very clean. One day when we were there, a restaurant we were eating in was being inspected. Good to see. The staff at this resort were amazing...always smiling. Made you feel like family. Lots of walking/ stairs but we already knew that. Nice t [... read more]o have a choice of pools all with waiter service. Found that there was a distinct smell on bathing suit from main pool so we always rinsed at showers. A big shout out to Victor at main pool, Yesica & Antonio at theatre bar, Antonio at Mexican restaurant and Luciano at El Doraldo. Can’t say enough about Victor(pool bar), Yesica and Antonia(theatre bar). Very special people!

Would go again in a heartbeat

We love this place. Everything from people,beach, surf, food, service and layout was amazing! There is something for everyone and if you would rather just rest..I cannot imagine a better place for that as well.

Positives and Negatives

Hello, We stayed in room 1159 for two weeks, checking out January 23rd. The cost to us was over $5,000 for the WestJet vacation. The following will offer both positive & critical opinions. Positive Comments: The strongest ambassadors the resort has is the staff. They are fabulous, in the restaurants, bars, maids & even your maintenance staff. The facilities are also very good. There is a great sandy beach area too. The salt water pool allows one to be in the ocean without a strong su [... read more]rf. Critical Comments: Our experience with both check in and check out was poor and upsetting. The up sell pressure after a long day of travel is not appreciated. While checking out, I was accused of not paying a charge for a beer in Bambu. Not true as I had paid cash the previous evening to a male staff member. Unfortunately, they have either a thief or an incompetent person in that role. The food quality overall was inconsistent from day to day. Also, the question of guests being able to make a reservation at an al a carte restaurant is a huge problem. Those few who can make a reservation walk past those who cannot, which is the bulk of the guests. This creates bad feelings and a sense of a two tier level of guests. There is an issue at the adult pool with guests reserving their lounges with towels and then leaving them for hours or most of the day. However, your security staff began removing the guests stuff after 30 minutes. That too, is unfair. Just getting lunch takes longer than 30 minutes, for example. We met a couple who had $250 US stolen from their safe. That is troubling as they have some thieves employed. Too bad, as the majority of the staff is super friendly and helpful. Overall, we will not be returning to the Grand Palladium. Yours truly, Cecilia and David Grimstead

Great resort

My husband and I found the resort very clean, staff was very friendly and always ready to help if you needed anything. Food was good. The only thing that needs improvement is to let people know that the resort is on a cliff and that there are lots of steps.

Great resort!!

Grounds are absolutely beautiful! Perfect size for us. Rooms could use a bit of TLC. That’s my only complaint. Steak house is amazing and all the staff went above and beyond. It was decorated beautifully for Christmas. We had a great time.

Good family resort

We had a good experience with our family at the Grand Palladium Vallarta. The weather in early December was amazing and we really enjoyed the pools and beach. However the service side needs some improvement, including the front desk organization (i.e. wrong rooms being assigned, extra charges added, etc.) Eventually all were sorted out but it required too much follow up from the visitors to get accomplished. The table service in the buffet was also a bit lacking - i.e. it was really hard to get  [... read more]a coffee in the morning.

It was an amazing experience

The hotel was beautiful. The entretaiment excellent The services very food The people working at the hotel was very pleasant. Amazing experience.li recommended for families with young children as adults. It is very good for all ages

More than you pay for!

We normally travel as a foursome, and generally try to pick a reasonably priced 3 to 4 star resort. We felt a little excited about the Grand Palladium Vallarta, because it's normally not in our price range. When we arrived at the resort we were welcomed with a nice refreshing minty drink. I was struck by how beautiful and spacious the lobby was. Check in was very quick and easy, and the concierge was very informative. The grounds are very nicely landscaped and full of wildlife. We saw iguanas, s [... read more]kunks, birds, lizards and even a bunny from our balcony. There are a lot of stairs in this resort, but there are also pathways. The pathways may take a little more of a circuitous route but would be good for anyone who has reduced mobility. I would not recommend this resort for anyone who is mobility impaired. We tried the activities pool on the first day. On our second day at the resort I spent about 20 minutes blowing up my floating lounger, and then I was informed there were no pool floaties allowed in any of the pools. I was very disappointed that this had not been addressed in any of the reviews I read about this resort. I love my floating chair to keep cool and get a tan! We later learned they don't allow the floaties because of a space issue, which was fine, I just wish I had known before wasting that space in my suitcase. We switched to the Adult pool on the second day and just kept going back to that one. It was so nice to cool down in the pool, and have some nice conversation with other guests. It was especially nice not to have children around. I did note that the adult pool is not cleaned very well. We advised the server at the pool that the pool needed to be skimmed, but nobody ever came in the 5 hours we were at the pool that day. Both my sister and I ruined a bathing suit each from leaning against the infinity side of the pool. There was algae on the wall that stained our suits a nasty yellowish green colour. It did not end up washing out. The rooms were very nice. The bed was OK. The counterspace and lighting in the bathroom could use improvement. The balcony only fit a chair and a small side table. It was comfortable for 1 person, but not 2. I loved that the resort had weddings every day that we were there. Our room overlooked the beach space where weddings happened. It was lovely to watch every night. We were unsure how to access the beach with weddings going on, so we never got to enjoy an evening walk on the beach. The buffet was the best we've ever had at a resort. We love Mexican food, and they had it every meal. My partner is especially fond of tamales, which he had for breakfast, lunch and dinner when we didn't go to the a la cartes (even sometimes when we did go to the a la carte). The A la Carte restaurants were mostly fine. At the steakhouse the meat was not prepared correctly. I ordered medium and got rare, my partner ordered "Very" well done and got medium, so it worked out for me! We tried the Steakhouse, the Asian, and the Mexican. I did not like the Mexican other than the guacamole. You're better off with the buffet for good Mexican dishes. All in all we had a wonderful time at the resort and would definitely consider going back again.

Been twice and will be back!

Absolutely love this resort and will be back! The staff are so friendly and attentive, everything is spotless and the kids had a great time! The buffet has a great selection that changes each meal, and never a very long wait at anything.

Very friendly place

This was my very first vacation. I enjoyed the time and appreciate the friendliness of all staff. My husband passed away three months ago and I needed time to heal. The staff was very professional. Kind, friendly but In the same time leave you private space when someone need quiet time. I appreciate that. I will for sure return.

Not a great resort.

Too many weddings I.e every night loud music blasting all night. Ala carte restaurants did not accept reservations resulting in long wait times. Staff were pleasant and polite. Rooms were clean but dated.

Lovely All Family Resort!

This resort answered all the needs for any member of the family from little ones to the aging gracefully ones - there was amenities and locations suited for everyone! Sun Surf and Sand! We are and will be repeat guests!