Disappointing Description of Rooms

When a hotel states luxury suite and charges more for the room, your expectations are higher. Not the case in this hotel. Luxury only means you have a balcony that over looks refrigeration systems and garbage located on the roof. We had to sign a waiver to accept a down grade to get a room that overlooks the pool area and ocean. Just the better view alone in our eyes was an upgrade. So we ended up spending more for the description of the room then what we actually received as the room descriptio [... read more]ns are very inaccurate. The rooms are very dated and the floors need to be replaced as they have seen too many years of feet. With the many Iguanas onsite, it was very common to see Iguana feces in the pool with no staff caring to remove it from the pool. Needless to say, my pool time was terminated. Food was very average, including A la Carte, and we did not get sick, so that was a bonus.

Some disappointments

CONS: Took us 3 tries to get decent room. First 2 rooms - bathroom door wouldn’t close, taps leaked. One bathroom did not have ceiling or light and wires were hanging down. Third room was improvement but still leaking taps which were never fixed. Lounge chairs at main pool could not be adjusted - could not sit up. Couple of days lounge chairs were difficult to come by. My party would have liked more dancing. Some furniture in restaurant and bar areas definitely needs upgrading. PR [... read more]OS: 3 pools available were fine. Plus nice splash pool and a shallow area for little ones. Buffet food fairly good/average. Plenty of selection. Enjoyed the 3 restaurants we attended. Most nightly entertainment pretty good. Majority of resort employees were great. There was hand sanitizer available throughout resort.

Not amazing but what we needed

The food (especially buffet) was not great, but italian restaurant was good (depsite missing menu items). Staff were very friendly and helpful. The price of this resort allowed us to explore what else Puerto Vallarta had to offer.

We will Return!

This is our second stay at Canto. We would not hesitate to return again. The staff over all are really good and a few go way over and above and treat you like family. We met several guests who have been going there for years and plan to go back next year. We had an issue with the faucet in the bathroom and it was addressed right away. It became an issue again and again it was fixed right away and was fine for the rest of our stay. The staff stepped up to the increase of guests do to the end of C [... read more]ovid as last year some parts were closed down because of Covid. The 3 pools were open as well as all 8 restaurants and all were busy. We appreciated the selections that gave us. When we look for a vacation to PV we compare everything to Canto and unless prices there severely increase compared to other places, we will definitely return. Note that the pools were great. It is on the beach but the Pacific is quite rough and space on the beach is limited. For us it is a good beach to walk but not to swim.

Disappointed

This was my 7th time at this resort. I loved it here. The staff knew my name when I arrived. My room and checkin usually flawless without delay. Food was amazing, specialty restaurants rocked, and staff second to none. This time not so much. As soon as I arrived, I felt it was different. I did get the "welcome home" greeting, which in my mind is a wonderful touch, and put you at ease right away. I arrived at 11 am and was sent away until 3pm. That never happened before. Usually, I got my room [... read more] straight away. No matter, I went to the pool. Hardly anyone around. I was shocked. I found my friends at the pool, but half of them were in bed, sick from the food from the snack bar. The hamburgers we suspect. Others at the resort were also sick. The next day my friend and I went to get towels. She asked for 7...no problem. I asked for 2 and the staff wanted my towel cards which I did not receive when I checked in. So, off I go to the front desk waited 15 min and got my cards. Back to get towels. As for the pool...before you could swim up to the bar to get drinks and sit in pool. This time, closed. Also, no drink cups in or around the pool. I didn't know this from past experiences. I had my plastic cup sitting at pools edge and the security guy "Carlos" marches towards me and scolds me for this cup. No signs, no mention upon checkin about no drinks by pool. OK. Friends and I are sitting poolside, and a woman who was very drunk, passed out by the pool. So we placed her on a lounger to sleep it off. We covered her with a towel so not to get burned. Carlos marches over again and takes the towel off and says it's not hers. Then he stands guard by her for no reason to show some sort of authority. So now this guy really needs an attitude check. He's been at this resort for a long time and clearly need's a new job. Food Horrible horrible horrible. Buffet was always cold. Key is to get in when meal times start. Breakfast is the best for the eggs are made to order. The buffet and salad bar use to be huge and wonderful. My friends had to take their kids to KFC and McDonald's because there was no kids food and struggled when she asked for fries. I went to buffet during the day and in 7 days, 21 meals, i was offered a beverage twice. Totally ignored the rest of the time. The specialty restaurants (surf and turf) was booked solid for 2 weeks so nobody could get in. I went out to eat. I lost weight though..lol. The snack buffet use to have good food..not now. You also use to be able to have breakfast at the snack bar by the water...not anymore. One day there was no power due to maintenance, but we felt no interruption. The hot water is juuuuuust hot enough for a shower at all times. Building is in dire need of maintenance and renovation. I was very happy to go home. As I left my room, I grabbed my suitcase and a huge cockroach fell off the handle. I stepped on it so the maid would see it. Never, ever going back. Neither are my friends, nor others we spoke to. It's a shame. It use to be so good. That's why I kept going back. They have lost many loyal guests.

One week at Canto Del Sol Puerto Vallarta

Older hotel but well maintained and very clean. We were booked in Villa section, which was very old and far from main area, no view. Second day we asked to change to main section, but had to pay extra for upgrade. We were happy with the room, and all went well. The staff at Canto Del Sol was excellent and couldn,t do enough for us. Dining areas were kept clean, and Covid protocols were in place. Food was tasty, and plenty of variety. Specialty restaurants were fairly good as well. Overall the  [... read more]resort had good value for your money.

Good Resort

Very close to airport (10 minutes) so a bonus . Resort grounds were well kept. Beds were comfortable , room bathroom was showing it’s age , leaky toilet tile cracked in shower , and shower quite discoloured and not very clean . Our balcony was very tiny with just one very old chair , but we didn’t plan on spending lots of time on it . Staff were pleasant . Pool area , dining area were clean. Main dining hall was very busy tried to avoid prime times to avoid lineups to get in .Food was l [... read more]ukewarm , but we mostly ate what was cooked fresh in front of us. Nightly Entertainment was good .

Amazing Resort!!!

The grounds were beautifully kept, the staff was incredible and the food was awesome. We would recommend this resort to our family and friends. We will also come back for another visit. George and Pedro were the best servers at the pool.

First solo trip

I chose Canto for my first solo trip because of its location and size. It was perfect. My room was great - central to everything and had a nice partial ocean view and pool view (no balcony however). The food is good - buffet is not huge and not a lot of variety but tasty. I ate at the Japanese, Italian and Surf and Turf. All were good but Italian was probably the best. Surf and Turf is by the ocean so try to get a sunset seating. I also tried the ceviche while at the "quiet" pool - very g [... read more]ood but the shrimp ceviche was muy caliente so beware! Loved the octopus ceviche. There was some nightly entertainment. Could do without the karaoke and trivia but the bands playing in the lobby were awesome for 2 nights. There was one show in the conference room behind the lobby bar... great entertainers but not very comfortable in that room. There was only one show outside on the stage by the ocean as this area hosted weddings for 3 nights and surf and turf meal 1 night. Most days had no trouble getting a chair at the pool except when the weekend arrived and so did many, many locals (for the weddings). My biggest complaint is the beach. There were no huts or umbrellas or even loungers available when I arrived. I love laying by the ocean so this was a big deal for me and many others. By Wednesday the palapas appeared and then by the weekend the loungers were back - very few so impossible to find one open. Some said the old palapas were damaged by the storm so perhaps my visit was just bad timing. The beach is very small and rocky as well. Grounds are beautiful and well maintained. People who work there were all very nice but I don't know if I would return because of the beach.

Very nice Resort

I would stay there again. Its excellent location For everything ,shops to theAirport. Kids frindly.The only thing we didn't like the bathroom need to update. Everything else in the resort is nice. We really enjoyed our trip staying in the resort. I will definitely recommend to my family and friends.

Very clean resort

Spent a week at the resort, we were placed in the rear villa's which was a very short walk to the main resort. The pool by the villa's was quiet and had bar service all afternoon. We found all the pools, bar, restaurants and bathrooms always very clean. Rooms were nice but nothing fancy just a room. Food at the buffet was very limited with the same selection on both sides of the buffet line, there was no pasta station or really any fresh grill options. There was still aways something to eat and  [... read more]there was also other option at the resort to eat including the snack bar (very popular for lunch) and 3 specialty restaurants which we only tried the Italian and was not a huge fan. Only recommendation to the resort is to ad more option to the buffet, other then that great resort and great people.

Amazing resort

The hotel was very clean,it was very safe as everyone wore masks, meals were served behind plexi glass, all fruits, desserts, and breads wrapped on individual dishes, distancing at speciality restaurants, staff are excellent, always trying to please you, grounds are beautiful and rooms very clean. I would say they take more precautions there, than some of our Canadians about staying safe.Rena gives the best water aerobics class.

Great time!

Bright and family friendly resort with a good food and entertainment. Great location: not too far from the city. Nice and welcoming staff. The condition of the rooms is good but could have some minor renovations and upgrades.

Good resort.

Hotel room was a little under our expectations but other facilities were good. The entertainment group was excellent. All the Time they we’re looking to make you happy and feel good. This group it’s doing very good job.

Great little resort

The service at this resort is second to none. Staff is friendly and go out of thier way to make your stay as relaxed and comfortable as possible. Food in al la carte restaurants is amazing especially the surf and turf outside by the ocean. The buffet is ok. Drinks are good and plentiful. The wine was good but the champagne was horrible. I loved the late afternoon tea and cookies. Great after a day at the pool or excursion. We were there the first week in December and watched the unveiling and  [... read more]lighting of the Christmas tree and the manger. Quite a celebration. Hot chocolate mulled wine and tons of shortbread and other treats. Children from the orphanage sang carols along with other seasonal entertainment. The rooms were nice, clean and comfortable although the balconies were very tiny. I loved that were we so close to shopping and conveniences. I would totally recommend this hotel to couples, singles or families.

Nice resort

Our family of 7 including a 7 yr. Old stayed at CDS Nov 25 to Dec 2nd. Grounds, rooms, pools, restaurants were extremely clean. Not much of a beach but pretty views from our room. Food was excellent especially surf and turf and Italiian. Resort does fill up on weekends with Mexicans but did not affect service other than at breakfast. Long line ups. So go for breakfast at 7 and avoid it. Only one complaint. The quiet pool should be adults only as only place to get away from crowded family pool.  [... read more]We spent all of our time here as was much quieter but would have been nice to not have the screaming and splashing. Big thanks to Francisco at quiet pool. A true gentleman and the hardest worker on the resort. He always kept our drinks refreshed. Kevin in guest services also a gem. The Christmas display was awesome!!!!

Respectable Satisfactory Resort:

The hotel is a little older however this does not negate the impeccable cleanliness and care that is given to the grounds and common areas. I recommend the Italian and Mexican themed restaurant choices. The buffet and beach restaurant serve up an excellent selection of choices for breakfast and lunch. The pool area is very well maintained and the beach is adequate. Access to the beach is simple and walking either direction for some exercise is a pleasure, beach shoes are a good option. Tipping i [... read more]s important ,50 pesos goes a long way for better service (bar, pool, beach). 200 pesos if using the specialty restaurants.

Popular resort

Our stay was mostly enjoyable however it was very busy and very noisy. The resort was kept very clean for amount of families there. The rooms were fairly nice except we only had a dribble of water for a shower and never knew if you were going to get hot or cold water. The food was good. Basically the same all the time. We weren't aware of a Mexican holiday with so many children out of school. They definitely took over.

I had an amazing second visit.

Yes, this was my second stay at rhis beautiful hotel and i had a wonderfully relaxing time. My vacation started as iI was checking in, when i was greeted by one of the staff offering a beverage, and a "Welcome home". From the Canto, you really do get to see the sun dance as it sets - every evening is a new experience of beauty. The food is very good,. You need to try the three gourmet restaurants - by the way, three gourmet meals are free for each person. You have to have the Spanish coffee  [... read more]at the Santa Maria. That alone is a work of art that is worth the trip. I was very comfortable I throughout my stay. This is a great resort and it is very family oriented. I had my family with me on my last visit. For this trip I was focused on diving with one of the scuba shops on the Malexon. Oh yes, the Malecon promenade in downtown Puerto Vallarta is only an 80 peso taxi trip from the Canto.

Great last minute getawa!!!

Canto Del Sol was an awesome place to relax and enjoy time with my daughter!!! The food was good. Always something different to try!!! The hotel was immaculate!!! Our room was simple but clean and all we needed to rest our heads at the end of days in the sun!!! Showers were perfect. We were on the first floor and zero water pressure problems or cold water issues!!! Entertainment was fun!!! Hotel close to all activities. We ventured out for two days on excursions and it was very simple and cheap  [... read more]to get to excursion meeting points. Never once did we feel unsafe and we left the resort often to check things out!!! We met handfuls of people who were staying at the Canto Del Sol for their 3rd 4th 5th 6th + stays!!! I would definitely go back!!! Puerto Vallarta is beautiful!!!