Sunwing All-Inclusive at Atlantis

ALL-INCLUSIVE: Sunwing has a pretty good racket going with their "4 day" all-inclusive Atlantis package. For starters, the flight times for their air charter are strategically set so that it is not possible to enjoy resort amenities or have a meal (or any food or drink for that matter) on the day of arrival or day of departure. This effectively reduces a 4 day all inclusive to 3 days. Secondly, the onus is on the guest to know what restaurants they can go to and, more importantly, what they can  [... read more]order from those restaurants that is included or not included. The resort workers don't seem to have a good handle on this, and all food & drink is charged to the room then taken off your tab if it meets the criteria for the all inclusive. On the positive side, the criteria for the all-inclusive seemed to be much less restrictive in practice than what the written materials actually indicated. For example, it was stated that only fountain soda and juices and domestic beer were included, yet we were able to enjoy and not pay extra for bottled drinks like Gatorade for the kids and imported beer for the adults. FLIGHT: On the trip down, our flight was delayed 3 1/4 hours. Instead of landing at 9:40 pm Sunday evening, we landed just before 1:00 am Monday morning. We arrived at the hotel shortly before 2:00 am and waited close to an hour to check in. When we finally made it to our room, it was 3:00 in the morning. Travelling with two small children, you may imagine how unpleasant this was, not to mention how it cut into enjoyment of day 1 of our 3 day all-inclusive. ROOM: Perhaps to make up for our delayed arrival, or perhaps because the rooms in the Beach Tower were all filled by the time we arrived, we were upgraded to a Beach Tower villa. Rather than being situated in the large 7-story building, we were set up in one of the two story walkup buildings. The room itself was adequate, nothing special, but it was great to be able to just walk out the door and be outside vs having to walk down a long, dark corridor and wait for an elevator. FOOD: We were pleasantly surprised at the food, all of which was delicious. The Sunwing all-inclusive restaurant selection for breakfast was limited to one buffet (Poseidon's Table) and one a la carte (Murray's Deli). We tried the buffet on day 1 and ate at Murray's on day 2 and 3. The Biggan's BLT at Murray's was fantastic. Dinner selections were a bit broader with the addition of two more restaurants, the Beach Burger Shack and a pizzeria, but we ate all three dinners at the buffet, which had a huge variety of items of decent quality. Lunch options were numerous and we enjoyed some delicious wraps and salads. RESORT AMENITIES: Atlantis has quite a bit to offer but our party was able to enjoy most of the included offerings in our short time there...tried all of the water rides (there are only eight plus the two lazy rivers), enjoyed the Beach Tower pool and beach, snorkelled in the lagoon (highly recommend this if you like snorkelling), worked out in the fitness centre, saw a movie at the theatre, won some money at the casino, and toured a good number of the amazing aquariums. OVERALL: After getting off to a poor start, we did end up having a very nice vacation. Is Atlantis good value for the money? Not really. We paid almost the same for three days that we have paid elsewhere in the Caribbean for seven days, with similar quality food and nicer accommodations. Would we go back? No, but it was nice to experience Atlantis and all that it has to offer.

Great time had by all

All aspects of the hotel met or exceeded our expectation. Not always an easy thing to do when you have 2 teenagers travelling with you as well. The grounds and staff were incredible. Also, there was an unlimited number of activities so the whole family was always entertained

Great Trip

We did the Sunwing all inclusive booked through trip central. There were less dinner restaurant options than we expected but it still worked for us. The resort is beautiful and the food and drinks are amazing.

Great trio

The grounds at this resort are great. Perfect for travelling with children! The resort is quite large so lots of walking but the shuttle buses made an easy ride when the kids are too tired. Rooms in beach tower dated but everything was clean. The hospitality rooms close at 5pm which doesn't work for a late flight. Staff was kind and helpful. Food in most restaurants is average and buffet is the same every day.

Amazing Resort

This is a great resort for people of all ages. There is so much to do and see that you can stay busy without ever leaving. The staff are all great, everything is always clean and the food is amazing. The water park has something for everyone!

Perfect paradise

My sister and I had a fabulous time at the atlantis. Room was great cascino was great staff were great. But the weather was not. We had a great holiday! The cascino was a great option when the weather was not the best. The aquarium was the most beautiful fish I have ever seen.

Atlantis

Visited Atlantis from Dec 5th to Dec 15th 2016, we booked through trip central which we were very happy with the service and would book again with them. The resort was beautiful! The grounds are clean and the staff was very friendly. Our room was alittle dated, but clean. The beach was awesome and we enjoy every day of our family vacation. Everyone we encountered on the island was friendly and happy to assist if you had any questions or concerns. The food is alittle over priced but we didn't min [... read more]e, The water park is gorgeous and so much fun! We will revisit in the future as its a dream vacation!

Fantastic trip

Was in in Nassau from Dec 5th to Dec 15th , stayed at the beach towers at Atlantis, the resort was beautiful and the staff was so nice! The beach is beautiful, and the pools were awesome too! Will revisit in the future and trip central was great to book with!

BEAUTIFUL RESORT

The hotel is beautiful, the grounds are well kept and most of all the staff is amazing. Very polite always greeting you and going the extra mile to make sure you are comfortable. This is my second visit at Atlantis and I am never disappointed. The only con it's very expensive at the resort. We ate out most of the time love the Bahamian food. I will give the resort 4 1/2* only because everything is expensive. I was charged $14 for a bottle of water not knowing the water was not com [... read more]plimentary in my room.

Best Resort I've ever been too!!!!

The Atlantis is the best of the best.. It has something for everyone. No matter how old. Hotel staff go out of there way to make your stay enjoyable. I've been here 4 times and still can't get enough..

First but not last trip to Atlantis

Just got back from a quick 4 day getaway to the Atlantis Resort in Nassau Bahamas. The resort was everything we hoped it would be. Most people that we talked to were return guests and we could see why. The resort was very well taken care of. Very very friendly staff and very easy to figure things out. The included Wine n Dine Pass was very much appreciated and got used as well. Overall I would not recommend to others to do the all inclusive option as we saved a ton buying our own meals. The food [... read more] options were fairly plentiful and easily available. The casino and night club were both terrific and a lot of fun. The aquaventure pools/waterslides and lazy river were incredible whether child or adult. The beach options were great with several to choose from. Overall quite satisfied with the resort. We will be going back.

Great Trip

Atlantis is a great place to go lots to do in the water park. Lots to to see and do on the resort itself. Food was good but pricey. Depending on where you stay there is not many places for breakfast. One thing I wasn't impressed with was to use a Canadian credit card some places want a copy of your driver licence. Which I was not to willing to do due to possible identity thief.Some places just looked at your ID to make sure you were the card holder. Which I had no problem with but making a copy  [... read more]of it no way.

Everything I expected and more!

Resort, service, amenities and especially the people were exceptional!!! I recommend Atlantis to be on everyone's bucket list!!! The beach tower, while a little dated, was very clean and comfortable. Just be sure to get the water view as the terrace view is just looking at the conference centre rooftops and quite ugly.

Best experience so far

We booked last July with Trip central to go to the Atlantis in Bahamas for 7 nights from begining to end we felt the support and the kindness of all the people we deal with. The resort wow, 5 stars is low for what I will guve nice costumer service care about your family all the time and make sure you feel on vacation. I hv my self a company and know how important the clients feel when you help them the right way No words to express our gratitude Thank you Atlantis and Tripcentral

Disappointed

it was very depressing to see the Bahamas from that angle. i always dreamed of going there and maybe this is why i am more disappointed because of my high expectation. The beach tower is more a 3 stars hotel max, old, smelly. TV wasn't hooked broken glass table on the balcony. semi view of the beach. swimming pool water isn't very clean seagulls are everywhere (sure we cannot complain about it we are next to the ocean, but the dropping is in the water like it or not) I really wanted to walk on  [... read more]the sandy beach and was not happy to see trash around me (not a commercial like picture ) straws, bottles, cans even cloth washed off to shore. went on slide with husband, thank god i didn't insist on my boys to go, we both fell scratched knees and elbows got really infected by the time we got back home. the bottom of swimming pool was harsh. i should say i loved the lazy river thus maybe it is me but slides are not that much of a fun. even kids refused to go in it but they enjoyed the pool however loved their beds (i should say beds are comfortable better than Caesar's palace in Las Vegas) and of course they loved the tv shows and the free internet. we didn't go to fancy gourmet, but we did eat out next to the pool and at the harbor village the plat is huge and it is not very expensive as other reviews mentioned however it is burgers, pizza, fast food menu that kids prefer. we were given water bottle coupon that we used and it was enough (the receptionist was nice and gave us extra) water is drinkable (i know i did drink it and still alive :P) however it taste funny and even shower water smells a little funny. went downtown and it was a nice trip but people in general are very rude specially females ...????... around the resort the staff is mostly friendly (specially house maid i loved them they are very nice) some are rude as well. trip in the boat 4$ per person not a fancy boat but it did the job. it felt more like a camping vacation for me. we did enjoy the pool as i said but bottom line we will not go Bahamas again . airline was great .west jet. very friendly clean and nice no problem there. transportation from and to hotel feels like you are in farmers market and you are the potato sac. drivers are nice and we did tip them

Exceptional!

Beautiful weather, scenery, immaculate landscaping, pools and beaches. My kids and I enjoyed the pools, beaches and went for a snorkelling trip which was fantastic. The food and service was excellent and lots to do.

Step up to Another Level

Food is Great People are Womderful ... Wish that they would have a better Breakfast . Lunch . Dinner Plan also a better Entertaiment for Family at Night ...More Activities at the Pool . More exercise routine for People ... More live DJ and not to add Gratuity to the Bills instead .. We Prefers giving Tips to the Person that Tips us...

Great Vacation

Great Vacation at Atlantis. This is our 6th time at this resort. We love it and it is great for families. There is so much to do. The one thing we noticed was not all the water slides were open and not as much staff. Other than that our stay was great as usual. The marina was full of beautiful boats and so much shopping to do. Great stay at Atlantis. Stay in the Royal Tower, it is close to everything!

Beach Tower Not a 4 star

We stayed at the Beach Tower. Great location if you want the beach. The room was clean but definatrly needs upgrading. Hallway and room smelled musty. I would rate it a 3 star only because they were clean. We didnt use the water provided in our room as it was expensive. Went out to the market and bought our own. The hotel charged us $15 US for using their water bottles even though we talked to 2 of the cleaning staff and front desk and were assured we wouldnt be charged. The bottles we bought we [... read more]re the coca cola brand dasani water which is the same as they put in the rooms. Even though the 2 original bottles were in the room the cleaning staff still charged us so really check your bill.

So much to see and do!

This was our second vacation at Atlantis and we love the experience at Paradise Island. You feel very safe and the staff is wonderful. We had a few complaints about the TV unit in our room as well as one night without hot water and the hotel gave us a substantial compensation upon check out. Great for families or couples.