Very disappointed

This was our second time at this resort and very disappointed. As a premium package holder that was fine never had issues with chairs at the beach the staff there was amazing. Rooms were fine but yes need upgrades. Food was great. The Italian à la carte was very disappointing we were totally ignored. We waited 1/2 hours between dishes and ppl that came after us were served and done before we got our main course. This resort now lets in cruise ship passengers and it gets over crowded al [... read more]so the locals and the paying guest are now over seen. The entertainment needs a lot of work there is no excitement in the staff. There is no music playing and they don’t allow speakers so the atmosphere is boring. They also could use more umbrellas around the deck. Overall I would not return.

Perfect way to relax

Having never been to the Dominican before, I only had Cuba and Mexico to compare this trip to. At first we were a bit worried the resort was small, but that quickly became one of the biggest pros. It was so easy to get anywhere you wanted whenever you felt like it. The beach is steps from the pool, and the bars are scattered throughout the resort so you’re never far from a quick beverage. The drinks were great, with Jackie’s Special becoming our go-to all week. I heard about the Ernesto Speci [... read more]al on our last day and apparently it’s amazing, but unfortunately I never caught him to try one! The staff generally seemed friendly and always smiled or said good morning/hello, although there can definitely be a bit of a language barrier if you don’t speak Spanish. A few times we would ask for something and they just didn’t understand us (or vice versa). The resort itself was very clean though, with staff constantly around picking up cups and cleaning. Food was great overall and we never had any issues finding something to eat. Worst case scenario, the pasta station at the buffet always saved the day ? We tried the Italian à la carte and it was okay, but we absolutely loved the Ocean Grill. Both the food and the service were incredible and it was definitely one of the highlights of our trip. The “chair wars” around the pool were basically non-existent while we were there. We’re early risers, so we’d grab a coffee and sit by the pool around 7am with almost every chair still empty. One thing to note though: security does come around, so if you leave anything unattended, be prepared to lose it. We didn’t spend much time sitting at the beach because the chairs are pretty close together and while there are some shady spots, they go quickly. One of the nicest parts of the trip was how friendly the other guests were. It was really easy to make friends and chat with people throughout the week. Depending on what you’re looking for, this isn’t really a big nighttime party resort (at least not during our stay.) The first couple nights were busier, but by the third night the music was ending early because hardly anyone was there. Honestly, we go to bed early anyway, so it was perfectly fine with us! We didn’t upgrade to premium, so our room was a little outdated, but the air conditioning worked great. We were on the first floor right in front of the pool and loved the location; honestly wouldn’t change it. We had requested to be close to our friends and we were right next door! My biggest complaint would probably be that the buffet (or resort in general) doesn’t really have any common air-conditioned areas. Eating in the hot, humid air was tough sometimes, and our room was really the only place to fully cool off from the heat. The weather last week was unbeatable, although VERY hot for this time of year. At the end of the day, the most important question: would we return? Absolutely.

Our stay

We had a wonderful trip, all staff were wonderful. Clean rooms very good service. Beach was awesome the only thing don't like is people selling things on beach your trying to rest.This was our second time and we noticed the zeroes a lot better this year Thanku

A great resort

This was a great resort. The Beach was great, the pool was great as well. There were only a couple days at the beach where it was hard to find a chair. Limited shade available both at the beach and the pool. The hotel and resort grounds were very well kept. If you like quiet at night don't get a room that faces the pool or close to the swim up bar. People were up past midnight yelling and hollering. The rooms could use a dresser as there was not much to put your clothes away in. The food at the [... read more] buffet and the restaurants were pretty good. The staff were an great. All in all I would definitely go back.

Amazing Resort

We like the hotel The people . The Shows every night , the service and the food selections We really enjoy the Puerto Plata excursions. I will recommend the hotel to my friends and relatives. Andy the tour guide is very resourceful.

Solid resort for a getaway in sun

good resort for a getaway in the sun food is very good - at both the buffet and a la carts buffet was always fresh- restocked and many choices pool was nice and fun times at the swim up bar good energy rooms are dated and need some tlc but are clean the resort is very clean beach isnt the best however it does the job

Wonderfully Clean

The hotel was very clean and the grounds were nicely kept.checkin was very easy and the line up moved smoothly.The buffet was excellent and the overall pool area was great. The room was very clean but somewhat a little dated but that didn't mean much for me. We went there to play golf and after our golf round which was roughly 2:00 upon returning to our room we had no towels to shower and had to chase down the maids for towels and that was pretty much each day. The overall experience was very go [... read more]od the food and the hotel were really nice however the friendliness of the service behind the bars and in general the people working there was poor. Not friendly at all never smiled or talked. I was not impressed with the attitude at all. At the golf course I can't believe how RUDE the employees were to us. I would not go there again to golf.

Good resort

Just to start off I have been to this resort 4 times and this last one was ok. I travelled with 3 friends on a golf and relaxing vacation and we picked this resort due my recommendation. The resort itself has not changed and it is very clean and the grounds were beautiful once again. All of us raved about the food and we did not go hungry. The one thing we all liked was that it is a small resort and easy to walk anywhere around the grounds. The pools are well maintained and no issues with cleanl [... read more]iness. Our room was looked after and very clean and we had no issue with anything in room. We ate at all 3 al a carte's and all were very good. The buffet food was very good as well and well stocked and again no issue with it. Now lets get to the workers. The buffet waiters were ok but not one would say good morning or hello upon arrival. The lady at front as you walk in was the only one who smiled. When we finished and we left our tip on the table as we all did each meal they would almost push you out of the way to get the money and it seemed like a free fall to get it. I told one server the money wasn't going anywhere. The theme for resort is not to smile and ignore any questions. I went up to take my towel back the night before to get my card so I could check out and all I got was no "cards'. I asked how would I be able to check out and I got a shrug of shoulders. Took my towel when I checked out to front and the person really wasn't happy with it. There wasn't one smile on any of the front receptions and if you asked a question it was if I was bothering them even when there was no one around. If you think the resort people are not friendly don't go to golf course. We have travelled for the past 4 year golfing and at Playa Dorado Golf Course they were so rude and unfriendly that we would not go back there but that will be in another review. Overall I still like this resort but a more friendly vibe would be nice and just a hello goes along way.

Great resort

Loved the layout of this resort.My criticisms would be:1) no handrails on stairs in lobby etc.2)No ramps on 2 steps getting the luggage to the main lobby area.. only one ramp in one area, and no Porter available.3) Slippery floors,as maids washing them many times during the day.4)Resort not equipped with safety features that would prevent falls or accidents for Seniors and guests with limited mobility. 5)A bigger main lobby washroom needed with more stalls.Always a lineup during mealtimes and ea [... read more]rly afternoons.Usually only 2 stalls working,as 1 toilet always plugged.6) Need a full length mirror on wall in rooms.7) Air conditioning too" cold".Everything damp in the room and in our suitcases.Difficult to sleep,as air conditioning was too "loud,"as well.Roommate got a bad cold and sick upon return to Canada.Safety should be a priority, as most guests were seniors with disabilities.Thank you.

ONLY Resort We'll Stay At and WILL BE BACK!

We would struggle coming up with anything negative about this resort! They staff are pleasant and ALWAYS working to help your stay be the best it can be! It is so clean and even after a rain storm, the place was back to impeccable in no time at all! Food is great as well!

GH Grand Ventana Resort

This is an excellent Resort to visit and stay for a week or more, whatever you want . The place is very clean and the food is delicious and the waiters (men and women) are very friendly and helpful, always smiling and kind to everyone. I would highly recommend this Resort. This past 10 days were great. This was my 4th time at this Resort.

GH Grand Ventana Resort

This is an excellent Resort to visit and stay for a week or more, whatever you want . The place is very clean and the food is delicious and the waiters (men and women) are very friendly and helpful, always smiling and kind to everyone. I would highly recommend this Resort. This past 10 days were great. This was my 5th time at this Resort.

Vh Gran Ventana

As always we had a fantastic time . The resort was at full capacity because of Cuba but the experience was the same. The staff were awesome especially the very friendly Rosa, Raul always trying his best to get us a table and Luis the beach bae bartender . Rooms smelled cleaned after the maid left , no issues with hot water or towels. Food was great . Only downfall was beach towels replacements and need more chairs and umbrellas especially at beach and pool. We will be back again to our home away [... read more] from away back to family . Highly recommend (not a party place but to relax)

Best trip We had in 30 years

We stayed at the Grand Ventana and was a holiday my wife and I Susie, will never forget. The Food was top notch. The Staff always greeted us with a smile and kindness. We loved our early morning walks along the beach, and my wife loved the pools and never wanted to get out. Will recommend this resort and will defiantly come back to the same resort when we return.

Excellent resort!

We have visited three times and plan to return next year with our extended family. The staff are amazing, the food is excellent, the beach and pool are clean, and we meet lots of Canadian travelers every year.

Resort in Puerto Plata

The rooms in buildings 1 and 2 are closer to the beach and the main pool. Building 3 is not so convenient. The resort needs a refresh. The lobby is too close to theatre (too noisy). The entertainment is poor.

Amazing resort!

We stayed in this resort for seven days! It was an amazing experience, and we will be back to this resort for sure. Rooms were clean, and the buffet and restaurants served great food. The staff are friendly and nice. The beach is clean, water is warm. Highly recommended!!!

Great resort, especially with Royal package!

Stayed at the Gran Ventana March 24-31 in the Sanoa building room 1342. We upgraded to the Royal package and would definitely recommend. The Vintage Lounge is amazing, the best part of the beach is reserved for those with Premium and Royal upgrades and we enjoy going to à la cartes every night. The beach was extremely clean, some coral in places but you could still get in the water easily. The rooms are basic but clean, food was good, service was good everywhere except at peak times at the buffe [... read more]t was slow as resort was full. The resort is small but this means everything is close. The Beata building feels outside the resort as it is on the other side of the lobby, some people prefer this quieter area but we preferred the Sanoa or Catalina buildings which are closer to the beach and were also quiet unless facing the pool in the daytime. Daily yoga was a bonus, didn’t try other activities. We found most travellers were from Canada, the staff seemed happy to be working there and were always helpful, tips or not. We don’t generally return to resorts but we can see why GV has so many repeat customers and we would consider it for the a future trip!

Great resort

This resort is a smaller size in comparison to previous ones I have visited! This is not a negative for me as it was less chaotic and more relaxing despite being fully booked! Food was great with lots of options. Resort was clean, well organized and had all amenities needed for a great vacation including a friendly, helpful staff!

Perfect Resort

I now know why this resort has so many good reviews.The resort is small which makes it easy to get oriented and everything a short walking distance. The resort is very clean always staff sweeping mopping and cleaning .The Buffet is one of the best I have experienced in an all inclusive lots of choices and flavourful. The service for the most part was good but it was very busy no long lineups anywhere but sometimes coffee and water at breakfast was slow but we were on vacation so no biggie.Smoke [... read more]rs could be disrespectful at times but that is no fault of the resort The pool was nice and clean the beach was beautiful great for walking. Rooms were large dated but very clean AC worked well. I would certainly recommend this resort and would definitely stay again Because of the wonderful kind staff