Adequate Resort

The Sunscape Resort was very presentable and the staff were very helpful, there a few issues that I had to bring to their attention. First when you book for oceanview, l don’t expect to be looking at a condo and oceanview you had to hang over the balcony to see the oceanview. That was corrected and they changed the room 927(9th Floor). There are other issues that came up during our stay, such as not enough towels in the bathroom (had to call as they wouldn’t leave enough for 2 people) The 2  [... read more]elevators for the smaller tower which had 9 floors, only 1 was working for most of our stay. Sometimes we would take the stairs due to too many people in the elevator. The last day they had both elevators working. Then on the second last day before coming home, I noticed that the room had a unusual odour. I asked Rick if he could smell it and he asked me if the toilets weren’t backed up. (The smell was like sewage and I called Front Desk and had maintenance have a look at the situation.) Maintenance guy said it was the A/C,and to correct the problem he opened up the air conditioning vent and put 2 coffee packages opened to cover up the smell. So the room smelled like coffee sewage(gross smell) What they should have done is transferred us to a better room and they then could corrected the problem and not try to mask the problem.

Was disappointed

The resort is small.. Had only one elevator working for four days.. Food was not good.. Buffet service was terrible kept forgetting to bring drink orders.. Couldn't wear a tank top to the Buffett for dinner there reason was because men are un-hygienic. Went to seaside restaurant they forgot our meals, sat for hour and 45 min finally just got up and left. Tried tiki taco resturant had large chicken bones in my burrito. The Entertainment staff, bar staff and cleaners were all the best and make th [... read more]e resort. Sunclub was good too. Wifi not so good, rooms were great. After staying at other resorts close by I won't save a few dollar to stay at this resort again there are better places

Loved it!!!

We really enjoyed this hotel. We got such a great price on it that expectations weren’t high so we were so happy when it was such a great resort! Food was excellent, drinks were excellent, the pool is nice and big, sun all day every day! All around had an awesome week, would definitely return!!

Poor resort

Very poor room service no towels or face cloths fridge stocked once only toilet seat cracked and didn't fit .Never enough pool chairs poolside and bar poor.Not wheelchair friendly.Very poor entertainment.Toaster never worked properly and frozen butter.Never enough cutlery.I wouldn't recommend this resort to anyone.

Sunscape Hotel Puerto Vallarta

We like the hotel because of its location. The beach is nice and there is lots of activity on the beach. The biggest problem on the beach was the hotel did not supply enough lounges or chairs for the number of guests. People were up at 7:00 a.m. placing a towel on their lounge and kept the same chair the whole day. The hotel has been upgraded and the upgrades are very nice. We are familiar with the hotel as we were there several times when owned by the Holiday Inn. We were disappointed wi [... read more]th the room we received on arrival. It was a handicap room on the bottom floor. The shower was huge and there was no door on it, nor did we receive a bath mat and had to use one of our two towels to keep water off the bathroom floor. It was very noisy during the night as people were partying very late and people were talking loudly. After the second night, we were able to move to another room in the tower, which was very acceptable. The dining area has been improved and made larger. We missed having the colorful tablecloths that were used by the Holiday. They used a placemat on each table, which was very seldom cleaned. Also, they did not supply salt and pepper at each table. We had to ask for them at each meal. They did not provide straws for the drinks, making it very difficult to drink an icy drink..

Mediocre resort

The hotel was ok. The rooms were a good size. Beds were old and uncomfortable. We asked for a cot because we had two children and they brought in a 3rd bed. Had no room to move. Food was absolutely awful, they only made 3 waffles at a time. No bacon. Undercooked sausages.

Ok resort

Upon arrival we were checked in pretty quick. When we got to our room, I was so disappointed. The rooms look much nicer online. We had booked the Romantic Bayview Suite Sun Club. The room was basically a king bed, TV on the wall & a stand with a coffee maker on it. The only thing nice about the room was the view from our balcony. The balcony was huge but only had a small wicker table & 2 chairs. Went down for supper at the buffet & it was ok. The best place we ate was at the Barefoot Grill by th [... read more]e pool. The room service menu sucks! There are only a handful of things on it & nothing appetizing. We ate at the Italian restaurant one night & it took an hour for my husband to get his appetizer which was soup. It was a 2 hour dining experience. Food was good though.This is a good resort for families looking for a reasonable get away. It is not worth it to upgrade your room or get the Sun Club. Would we go back, I doubt it. The old saying you get what you pay for rings true with this resort. In saying this, the staff are extremely friendly. Cannot complain about that at all.

Sunscape week

The hotel is older but well taken care of. The service is outstanding. It's so nice not to have to book for the a la carte dining rooms. Nice shopping mall in the building. The weather was just what we ordered!

Amazing!

This is our 2nd time to this resort and as expected we had an amazing time. The staff goes over and above, from the concierge (Miguel) to the restaurant manager (Leon) to the front desk staff (Elizabeth and Isaac). There wasn't a staff member there that wasn't immediately available to assist in any way possible. The food was amazing. My favourite restaurant is the Italian restaurant, but the Seaside Grill and the Mexican restaurant were also excellent. The cappuccino at the coffee shop was  [... read more]great first thing in the morning as well as after dinner. We spent 99% of our time at the beach and never had any issues getting chairs. We loved it!

Holiday Inn Resort Puerto Vallarta

Had a great stay on this resort. The biggest problem was the eating areas are not air conditioned . The people very nice and had a good time . Bratenders at the lobby bar are amazing watching them work in the heat and deleivering top notch service to all the travlers was great. Close to the buses stops heading into dt so its great. Over all i would go back because we got a great deal on this place.

Great resort for the price

This hotel was clean and the grounds were beautiful and well kept. Staff was very friendly and did a great job. Good was better then other resorts if stayed at but there still were days where it was just eatable and I'm far from being a picky eater. Rooms were clean everything worked. This is I consider a 3.5 star resort which I prefer because it's smaller which allows you to get to know other guests and staff , and more comfortable vacation then I giant 5 star with 1000 rooms where everything i [... read more]s to perfect looking. Those types of places are nice too but more people, more stuck up attitudes, picky, and not as relaxing. Overall we all had a great time and would return

Needs some upgrading but very clean.

Grounds very well kept, needs upgrading, great location the food was very good except need more variety as the dinners were close to the same at nite time.The staff were very friendly and helpful. We asked for a king size bed but ended up with 2 double beds--a little small for 2 people.

Clean resort with minimal facilities, food

We spent 8 days here & though nothing was terrible, nor was hardly anything good. Ok, the Mexican restaurant meal I had the one night I was able to make a reservation was amazing. But I woke up early (for me, it IS vacation!) to get down to the reservation desk for a restaurant that evening several times to find out that it was fully reserved. That desk is open 9-11, and I averaged a respectable 10-10:30am. We made it a total of once to the italian & once to the mexican. The night I finally scor [... read more]ed the last Mexican seating, when I got there there were only 4 tables filled including me! The rest of the restaurant was reserved for potential imaginary guests I guess. The beer was ok, the Tequila was the same old $5/gallon nail polish remover & a beefeater gin (a well drink anywhere I frequent) was 70 pesos! The gin they fed us had never seen a juniper plant, and the beer was as most 1/2 strength Corona light. We never could get a towel, even at 11am, a sure sign of poor priorities for a hotel, especially one with the Holiday Inn brand. Towels cost, what $1CDN wholesale? And to get a proper lounge chair we had to steal other people's, though it was easy enough when we found out that no one ever came back to their chairs all day anyways. I highly recommend that if you see a dollar pair of sandals, towels & maybe an ancient paperback novel on the chairs under the thatched shade spots; wait 10 minutes, if they are not there, just claim it for yourselves. It's the only way this place works. Take up the vulture mentality & scavenge. Hotel room was quite nice, construction was loud & hammering in pilings all day, and room service had to be called for, only getting it 3 times in 8 days. And we tipped generously the first day. So don't bother thinking that will help. Our friends at Las Palmas had a much more relaxed time, though their food choices were even more limited than ours. At least seats were everywhere, beer was good & better location. Sorry Holiday Inn, but you've turned me off All Inclusive for life. But I thank you. Vacation life will be so much better from here on in.

Extra relaxing

Very clean with freindly staff. Food was very good. Very good around the pool, no loud music blazing all day which for me, is what I'm looking for. They had a few games around the pool side but were not in your face to participate. The pool water was heated which I haven't much of in Mexico. I would go back in a heartbeat, that's for sure.

Our 8th Year!

This was our 8th year at this resort. Obviously, we are very comfortable there. It is a convenient location with buses passing by frequently to take you into town for a minimal fee. There are also taxis available at the hotel door. The staff in the dining room is exceptional, efficient and friendly. The beach is very clean and not crowded. The entire hotel and grounds are maintained in an excellent manner.

Very poorly maintained hotel

Twice the faucet stayed in my hand with the hot water keeping on running. No hot water for a shower three times during our stay. Had few times problems with the key/card to our room. The food was not very varied each day. For example breakfast had a choice of jam : strawberry, strawberry and strawberry. : this every morning during our 10 day stay. It was not exciting to eat the same food. Different sauces were there to impress us. Our ration of water in the room (2 bottles of 600ml). If you ne [... read more]eded more you had to pay. The beach was set with a red flag permanently. A blue one was also erected to warn you against dangerous fauna!

Bang for your buck

For the price it was great. The service is outstanding. Everyone was friendly and helpful. The food at the buffet was good. If you are fussy, you may not care for it that much, We ate at the a la carte restaurants a couple time and they were good.. The weekend was very busy with families but during the week was quiet. The room was ok. It is not a 5 star room We had a Jr suite, and the hide a bed was not very comfy. The bathroom could use redoing. Location is good as close to the marina and the m [... read more]elecon. Overall for the price we paid, it was great and would recommend it.

Staff are the best in Puerto Vallarta!!

We stayed her for a week at the end of October on a girls trip. This is a smaller resort, and could you some more updating. Upon check in our room was dirty, we cleaned it ourselves before unpacking. The rooms are very basic, no fridge or microwave, but has a safe, and free wifi which was a pleasant surprise. They have one buffet, a snack bar and an al a carte. The buffet didn't have alot of variety, for breakfast the egg station was a favorite with us. The al la cartes however were amazing, foo [... read more]d was delicous, presentation was amazing, and the staff gave the best service. The staff are what make this resort worth coming back too, they all new are names by the 2nd day, and would go out of there way to gives us great service. The bartenders make some pretty tasty drinks too! Another bonus to this resort is its location, its very central, a short walk to a mall, walmart, the maritime marina, and a quick taxi ride to the boardwalk.

Great resort!

I really enjoyed my stay at the Holiday Inn Puerto Vallarta.This is a great place for a family vacation.The staff were great. The food was good and Sue, the lady who is in charge of the kids club was great. I have only positive thing to say about the Holiday Inn in Puerto Vallarta.

Amazing time!

My boyfriend, son and I went. What a fabulous time we had! Great location, clean, food was very good, felt very safe, wonderful staff. My son was 9 and it was his first trip and he loved it! We would stay there again!