Not great!

It's a small resort in middle of nowhere. it's 40 minute cab ride of downtown Puerta Vallarta. the rooms need some upgrading and there's always repairs going on. The buffet is limited and lacking in the variety of food. I am a beach person but spent the whole week by the pool. the beach is not great for swimming or laying in the sun. the loungers are in the shade for most the day and the waters are rough for swimming. Housekeeping lacked since everyday I had to go hunting for wash cloths, [... read more] face towels and a bath mat. even after leaving a generous tip the service did not improve. this was my first time to this resort and would not go back. overpaid for the service received.

Not what I expected

The hotel was nice, considering an older building. Clean rooms. Had issues getting linen had to ask for it everyday. We had a note on our bed 3rd day in to use our towels more than once and shut of all electricity when leaving room to save on hydro..eg A-C and fans. Also only changed sheets every other day if asked if not they would change them on 3rd day. Problems with wi-fi all week and we paid for it. Food was ok.The beach area was terrible, very small and a lot of small boats sitting there, [... read more] waiting to take you out to see the whales, and snorkeling. The under toe was some what bad and everyday. Entertain was good a show every night...but no disco's. When we went it was last minute received a little break on the amount..but not worth the $$$$. Won't go back to that resort.

Wonderful West Mexico!

The room was really large with two bathrooms and two king sized beds. Great view of the ocean. The pools are great, and so are the hot tubs. The grounds were nice. The food was very good (especially the a la cart restaurants. Service was good and the staff are very attentive. I would consider returning for sure.

Great Holiday

Staff was amazing from the pool to the canteena (Jose and Adrian). Japanese supper was excellent. Conceiarge was very helpful if you need them. Room was nice always clean and kept the bar fridge stocked.

Great Resort

Rooms are amazing, very large with huge patio or balcony. Service is awesome. I only have one complaint, the very small mosquitoes. You could barely see them, they loved me so I had multiple bites. However, my husband did not have a single one.

Amazing trip BUT...BED BUGS!!!

Our family was having an amazing vacation until we were talking to others at the resort that kept waking up covered in unexplained bites. Asked the Air Transat rep and he confirmed the resort has a bed bugs problem and advised to sleep with bug spray on. We were terrified that we could bring something home in our luggage so we stopped to have our bags checked by a bed bug sniffing dog (Patches from Winnipegdog.ca) and found out there was something in one of our bags. Had to throw out the suitcas [... read more]e but it could’ve been a whole lot worse. The resort itself was great but having bed bugs is completely unacceptable for a 5 star resort! Stay away!

Awesome Time at Barcelo

We just spent a week at Barcelo PVR it was awesome. 5 star hotel with tons of fun and features. Lots of great food and plenty of choices. Staff very professional and friendly will meet your every need.

Wonderful stay!

The Barcelo is a wonderful resort, not too big or crowded, wonderful staff, superb service and great selection of foods to keep everyone happy. We were traveling with two kids and the separate bedroom and bathroom in the standard room is a plus. The resort was impeccable and rooms spotless. I would recommend this resort to anyone.

Hot and cold

This hotel would be great for a couple on their honeymoon. The facility is beautiful and very secluded. I felt safe, the food was great and all the serving staff was fabulous. The front desk staff were borderline rude very unprofessional. I’m certain that they never smiled. They refused to deal with me on two occasions. There is either a tower of speakers or a nightclub playing mariachi music loudly all night and early morning. It’s very difficult to sleep through. This is off the si [... read more]te and out of control of the hotel (I think). So, don’t stay in building 1. Apparently, building 2 is quieter.

Very nice resort

This resort is great staff work hard and it has excellent service. Food is good and rooms are great. Only complaint is the lobby bar needs a update. The gym needs equipment that works. The lobby bar needs a change, new furniture. Nut it's definitely worth a visit.

Fantastic resort

This was the perfect resort for our family of 9 people. The facilities were great and the rooms were superb. The food at the buffet was fantastic although I cannot say that about the restaurants. Will return to the same resort in a heartbeat

Great Time!

Pros: My husband I had a great time and enjoyed all the amenities of the hotel. The hotel was clean, staff very friendly. Our room was nice and comfortable and kept clean. Cons: Only problem is that I got sick on the last night of our vacation, so not sure if it was the ice in the drink or the food. Also be wary of being caught by timeshare selling at the airport when you arrive -we were delayed with the timeshare pitch and took a taxi to our hotel instead.

Ok resort

The food at the buffet wasn’t great the restaurants were very good all in all a good trip but nothing spectacular the entertainment is really lacking if you go try and share whatever you can with the beach locals they really appreciate it 💕

Beautiful resort in a lovely setting.

The staff were all exceptionally friendly. Everything was organized timeously. Nothing was too much trouble. Everything we requested was handled promptly. The pool area was lovely. The rooms were cleaned properly. There was food for all types of taste buds. We thoroughly enjoyed our stay.

True Mexican 5 Star

Had the unfortunate room just over the bar that struck up with the live band at 10:00pm and closed down at 1:00am. Upon speaking to the front desk they were willing to move us to a room above the nightly entertainment room. Really!! The pillows on the beds were the worst I had ever slept on! The food was ok, not fantastic by any means! If you didn't tip the buffet table service staff right at the beginning you could sit and wait for water,coffee or other drinks for your entire meal! The reso [... read more]rt grounds and pools were beautiful and well maintained! Not much of a beach to lay on, the waves got crazy later on during the day but the sand was amazing! It was a great family resort out of town so if your looking for nightlife this would not be the place for you! There was definite inconsistency when it came to service at the front desk! We needed a late checkout and other guests paid $50 USD for a late checkout while I paid nothing. No free WIFI! You had to be a Premiun Guest for WIFI, where is there not free WIFI?? It was a long ride on a windy road into town so if you want nightlife and hustle and bustle this is not the resort for you!

Beautiful Place

Pros...Beautiful resort with lots of pools. We loved our 2 bedroom suite, the baby crib that was delivered was perfect, the grounds, pools were awesome! We had to use medical for our sick baby and was promptly delivered via ambulance to the Puerto Vallarta Hospital which also had really great service. Cons... Loud music pounding until 6am, lots of parties for locals, one whole pool was used by the locals to party in until 6pm every day. I was expecting a family resort but the week we went it  [... read more]was a club environment.

Great resort

Beautiful hotel. Staff were accommodating and fun. Food and drinks were amazing. Stunning view of mountains and ocean. Spa was so nice and well priced. Only negatives were there was no on site disco to go dancing,but there was a cantina bar with live music. The beach wasn't very nice, lots of sand fleas, small and rough water but all the gorgeous pools made up for it

Great spot

staff was awesome from the maids,front desk especially Julius and Lucy at customer service.My sweetheart was the cook at the pool diner who served bbq pork. Location was short bus to town and the beach made for a nice daily walk with great views of the surrondering area

Very pleasant resort and people

We enjoyed the resort. The room was spotless and the bed and bedding was fabulous. Unfortunately the food was just OK. The Spanish restaurant was good. The Japanese restaurant was very poor. The hostess was rude and you could smell rancid oil in the restaurant. The a la carte restaurant was pleasant for breakfast.

Relaxing Time

A beautiful resort 20 minutes from Puerto Vallarta. Staff was friendly and the food was okay. Would recommend to others just looking to relax by the pool as the beach was quite small. Lots of wildlife around.